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Color Set
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67'669 Verifizierte Kundenbewertungen |
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SAVE YOUR HAIR - don’t use this!!A truly awful experience. I was sent two colors - brown for my roots and bright, clown red for the rest. The result was horrific and I had to go to a salon to have it fixed. When I called customer care, she casually said “we can’t color roots red, so brown is the closest you’ll get without going to a salon and having it done.” Would’ve been great information for them to share before sending me this product. I had to have a salon fix this, for over $100. I will never ever use this service again, and recommend you don’t either! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDanielle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not happy with colorNot happy with color so much red and very poor gray coverage 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenVanessa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
no brushI'm happy with the color. The first time I ordered this product there was a brush for application. The second time, there was no brush and it doesn't appear to be a mistake as the list of items provided does not include "brush". It is very hard to apply without a brush and after getting all set up I didn't want to go out to the store to get one. Also, a little got in my eyes during the rinsing stage and it stings like crazy . 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKathryn - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Buyer bewareTurned my blond/gray hair into dark red!!! I wanted medium blonde. No help with remediation costs. Had to buy clarifying shampoos and a blue shampoo to remove red. Still not gone weeks later. Scared to use this service again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDeborah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not for meTo be completely fair, I did not give them a chance to adjust the color. After two roots touch ups my hair started looking brassy (I have mostly whitish gray ashy blonde hair, going for blonde). My stylist is seeing clients again (after the COVID shutdown) and I prefer to have someone hands-on adjusting my color. This was a lot more reasonably priced than she is, and convenient to have shipped to me. But I really didn't want to have to make adjustments and hope they got it better this time. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPatricia- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
BrassyThe hair color of Ash blonde is too brassy. I will cancel subscription if not fixed 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAmy- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Color too darkThis is not a complaint however the color is too dark 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenGiovanna- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
why do you keep sending me your product? I didn't use it because it left my haira shade found in nature but not in hair color- how can I return this most recent sent product? I feel as though I've been scammed; I was somehow tricked into "signing up" for automatic 3 week sends- what a terrible business model- I want my money back!! give me your address and I'll send you the box which will also cost me money- 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenClaire- Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Not what I requested.My initial order was much darker than expected. I was only looking to cover “grey” (my grey is white), and keep my over-all color the same. I requested a lighter color for my next order. I got the same dark results. Will be canceling subscription. My hair also feels dry after using this product twice. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenApryl- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Light Blonde colorThe color did the same as the strawberry blonde. It did not give me a blonde color. Disappointed. Last time the strawberry blonde worked nicely but this color did not change my color other than covering my roots 1 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAmanda- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |