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Color Set
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67'669 Verifizierte Kundenbewertungen |
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Great product but shipping delays HUGEThis is the 3rd time I have received an order from esalon. The first came when expected. As did the 2nd. The 3rd I ordered to have on July 1, however, it was not received until July 24th, much too late, resulting in me having to go out and buy another hair dye to use. Great product, but at least during Covid, it seems you need to order about three weeks or more before you actually will need the color, so that you get it when needed. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDeirdre- We’re truly sorry that our shipping times did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation. We hope to continue helping you find hair perfection! |
Muy oscuroEn la foto que me mostraron del tono se veía más claro, más café. Ahora lo tengo más oscuro que antes de ponerme este color. Antes se veía castaño. Ahora se ve negro. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPaula- Lamentamos que no esté satisfecho con los resultados de su pedido reciente. Vemos que su colorista revisó sus comentarios y ajustó la formulación para su próximo pedido de color para ofrecer resultados más adecuados a sus necesidades. Esperamos escuchar sus comentarios sobre esta nueva formulación pronto. |
It all works well until you have a problemI really loved the haircolour and the presentation. The colour lasted quite a while. But then I had a problem with my PayPal and I needed to change email address for my orders. Somehow it was a huge problem. My order was cancelled which I didnt ask to. I was asked to place another order and when I tried, all my items were full price. Nobody willing to help via email and asking me to call international phone number. Too much hassle for something that should have been so easy to fix 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEkaterina H. - We appreciate your feedback here at eSalon! We are so sorry to hear that you have experienced some difficulties during the process, however we are pleased to know that you are satisfied with the overall color and presentation. Our Customer satisfaction is something we take seriously. We want to work with you to find a resolution and make sure you have a hassle-free service with us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Listen to the needs of your clients.My review is based on the fact I reintereated several times that dark color is not flattering on me. Also that I needed a medium dark color to cover grays but not too dark and to add some red and gold tones. The color I received was dark brown exactly what I asked it not to be. Save your money go to a hair stylist. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLaura - We’re so sorry to hear your Hair Color did not result as you expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Estoy insatisfechaEstoy insatisfecha ya que me he hecho cliente vuestra y ahora me cobráis 20€ Por el tinte más 5,95€ de envío . La primera vez que compre me costaba el tinte 16€ y ahora que me he hecho cliente me habéis subido el precio. El color me gustó mucho la verdad, pero con esta subida de precio estoy planteando me dejar de ser cliente de esalon . Atentamente . Luz Adriana 🌌 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLuz - Realmente apreciamos sus comentarios! Al revisar su perfil, vemos que ya ha trabajado con uno de nuestros expertos en color para resolver su inquietud. ¡Háganos saber si hay algo más que podamos hacer para ayudar! |
Fades quicklyI could never get the color right and it faded much too quickly -- within two weeks. I'll just go back to my colorist. Was worth a try. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAudrey - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
The color was a disasterThe color I received was too dark for my complexion. It was a dark brown. I sent a selfie of the results and a picture of the color red I was seeking. (reddish orange). The response I got back was to go to a store and buy a color remover. The next month I received the EXACT SAME COLOR! Esalon's screw up cost me $60!!!!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMarsha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t cover graysThe color did not cover my grays and faded quickly so I canceled my shipments. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDiane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
RootsWhen using this product, my roots always seem lighter...Hot roots. When using other products, like ION color I don't have this problem. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSandra - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Roots and endsDisappointed as my roots turned out to be a completely different colour from the ends with a distinctive line. However Sangeeth gave me advice on how to deal with this and I have a complimentary order next time so hopefully won’t have this not happen again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAnne E. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome. Nonetheless, based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |