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Color Set
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67'758 Avis clients vérifiés |
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Gray Hair Still ShowingThis is my 2nd time ordering your hair color and unfortunately again, I'm disappointed. I just finished coloring my hair specifically adhering to the directions and my gray hair is still showing up. I understand that not all of them would be covered, but at least a high percentage of them according to your advertising. Now I have to spend more money on either another product or at the salon. I also purchased the Weekly Retreat. Haven't used it yet, but I'm concerned that it won't work either. Disappointed. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsVicki - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Color seem weakThis is my second time using esalon. I like the customer service but both times the colors that I got were no where near what I had anticipated. Maybe this is something good for color matching your current color to hide grey's but not so much if you want to change your color. Not happy with my root color or the ends color. Was really hoping this would work and save me time and money at the salon. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPatricia - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Leider enttäuschendIch hatte mich sehr gefreut, die personalisierte Farbe auszuprobieren. Leider bin ich mit dem Ergebnis überhaupt nicht zufrieden. Die Farbe riecht sehr stark chemisch und brennt unangenehm auf der Kopfhaut. Das Ereignis war viel zu dunkel. Fazit: Ich würde es nicht noch mal nutzen. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJessica L. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir bei eSalon sind stets bemüht, die bestmöglichen Produkte für unsere Kunden zu entwickeln. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Ich habe mir eine Haarfarbe bestellt.Schon beim Auftragen der Haarfarbe nahm ich den extrem beißenden Geruch war. Nachdem ich alles genau nach Anleitung machte, merkte ich, dass ich sehr viele Haare verloren habe. Seit vielen Jahren färbe ich meine Haare selbst mit verschiedenen Produkten. Ich kann mich nicht ein einziges Mal erinnern, so ein agressives Produkt erworben zu haben, dass die Haare ausfallen. Was bitte hat man davon, wenn die Farbe zwar stimmt, aber man keine Haare mehr auf dem Kopf hat. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKornelia M. - herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid, dass Sie nach der Verwendung unserer Produkte Beschwerden hatten. Bei empfindlicher Haut kann die Haarfarbe zu leichten Reizungen der Kopfhaut führen. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Just Horrible...I am really unhappy, this product didn't work at all. I gave one star, just because the chat customer service was very helpful, but if there was a "0" star raiting, I would not hesitate to use it. The color specialist never reach out to fix my color! I was really disappointed, I went from light brown to an ugly dark brown. Now I have to pay to get it fix and go back to my color. At least I gave it a try, too bad they messed me up and the service wasn't that great for the color specialist. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHeidy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
GreysI don’t think the dye works good 3 days after I dye my hair my white hair show again 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJoayn - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
color changehad color lightned a bit but seems not to be holding color now as well even have area on bottom with no color followed new instructions 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsShirley - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
0 starsMy hair is now darker than before while attempting to go brown to blonde. Should have know by brown on my face extremely disappointed 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCheryl - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the color I expectedI was looking for more of a violet/plum and was messaged that I was getting just that. I could not see any other color in my hair, just a dark brown. Oh well. I tried. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKaren - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Wasn't the color I expected.Made my hair black not purple that I wanted. Sent me another one but it still wasn't what I wanted. I'm ordering another tho. Back to my original color. I'll Let you know what happens. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |