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Color Set
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67'740 Verifizierte Kundenbewertungen |
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Does not cover grayThe quality of the product is nice but it does not cover gray sufficiently. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLaverne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair color doesn’t match sample colorAfter two times of hair coloring with the same color -ash brown- the result is too brassy, almost orange in some areas. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAlejandra - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
some mistake somewhere?????There is no way this is the same colour i first ordered. Initially i had wanted 'sparkling ginger whisky'. When that didn't turn out as expected i asked for my original order. Put it on today and Now i'm left with a horrible mousy brown. ;-( 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDonna G.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Making my hair fall outI'm going to cancel this. Never have I put color in my hair that makes it fall out in chunks! Never again 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLynn - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
EscroquerieCe site est une escroquerie à fuir Couleur qui ne couvre pas les cheveux blancs et vous êtes débités sans votre autorisation 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNawal N. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que votre coloration n'a pas répondue à vos attentes et nous aimerions y remédier. Aussi, en passant commande par le biais d’une offre promotionnelle, vous êtes informé concernant notre service de livraisons automatiques au moment de la validation de la commande. Vous pouvez également choisir l’achat unique si vous préférez commander une seule fois. L’un des avantages de notre Abonnement Couleur est la réduction de 20 % sur toutes les commandes. Il est sans engagement, vous ne payez que ce que vous commandez et vous gérez la fréquence de livraison, le report, l’annulation, l’ajustement de la couleur… Nous vous avons envoyé un e-mail pour vous expliquer plus en détail et pour voir comment remédier à cette situation. Merci ! |
Custom Color SetI have tried eSalon's coloring 3 times and not happy. I believe esalon products are not for my type hair. The coloring kit dried out my hair so badly. I had to use various other conditioners and oils to have my hair feeling healthy. The products may work for someone else. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenWanda - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
My hair fell outI’ve lost so much hair, I’m super sad I will never dye my hair again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMaria - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
ProblemeKit arrive avec un des produit qui a fuit 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenVanessa - Nous sommes désolés pour cet inconvénient, mais nous serons ravis de vous assister davantage ! Veuillez vérifier voter boite emails, nous avons répondu à votre email avec toute information. Nous vous remercions de votre confiance et patience ; et nous restons à votre écoute. |
Châtain clairLa coloration n a pas tenue et ´ était pas assez foncée .. elle a viré au roux très rapidement . Merci d annuler la commande automatique en cours svp Merci 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCamille D. - Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. |
Roots were not covered.I loved the color and the pachaging is beautiful, but I was disappointed. I followed the instructions very carefully put my roots were not covered. The back roots were only blended and the hairline gray was pretty obviously still gray. I need either instructions on longer timing or another formula. I would email my colorist but I cannot find who to ask directly. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenGloria - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |