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Color Set
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67'758 Verifizierte Kundenbewertungen |
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Wish the color was better settling in my hairI think the process was made so easily by eSalon, however when I received my package in the mail and began the process, the color was not what I expected it to be. I thought it was going to be a little bit better showing with the description that I gave of my already natural hair. Will definitely purchase again, just wish the color was a little more accurate. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Jade - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Poor gray coverageMy color kit used to cover my gray perfectly, however, for the last several months this has not been the case. I don't know if they have changed the formula, but I will give it one more try, and if it remains a problem, I am cancelling my subscription. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLisa - We are sorry to hear that you were disappointed by the gray coverage of your recent color applications. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Turned my blonde hair ginger!I ordered from here due to the amazing reviews, I ordered a medium blonde and uploaded pictures etc. I've just done my hair, and well I'm left with ginger hair! I'm not happy about this 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSarah W.- Thank you for taking the time to share your feedback with us! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not what I expected.I was hoping to go a lot darker and even received an email from the stylist that I was going two shades darker and she recommended going darker gradually. My hair barely changed. The only noticeable difference is my natural red undertones now are more golden but my hair did not get any darker. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBrianna - We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern over email. Please let us know if there is anything else we can do to help! |
Horrible Outcome.Based on the color chart and pictures I sent in, I ordered this color—medium Copper Blonde. I did as instructed and the color was less than appealing. It left my hair dry and dull. In my notes, to the colorist, I specifically asked for more of a strawberry medium blonde than copper plus with the photo it should have been closer to what was requested. I am totally disappointed and now have to go back to my stylist and spend the $120 to get the shine and luster my hair once had. I do not recommend it. The only reason I gave two stars is due to the packaging. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenStephanie - We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Did not workThe hair color only worked on part of my hair and it’s literally gone after 4 washes. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDaneyda - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not what I wantedMaybe it’s my fault but the dye didn’t change my hair color hardly at all. I’m a little disappointed as I wanted a bigger change. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAbby - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great product, complete wrong colorThe color is not at all what I expected. It almost canceled out all of the red that my hair all ready was. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJill - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Awful!Absolutely awful. The color wasn’t even remotely close to what I wanted. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMeranda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Little gray coverageNot so great for gray coverage, at least not for me. Maybe it depends on the amount of gray each person has? My hair after coloring looked okay as far as the color but a few days later my roots were brassy. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDawn - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. |