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Color Set
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67'857 Verifizierte Kundenbewertungen |
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Easy to work with - phenomenal resultsI am not a hair person! I just don't know how to do all that stuff but I'm telling you this was almost as easy as washing your hair, the results though were well beyond what I had ever expected, my Daughter who does know what she's doing had dyed my hair red I didn't want to do the upkeep of it so wanted to go back brown, well I've done this before at the salon and it's never easy because they can't take you from red back to brown in one process. Well shame on them because eSalon took me there no problem! I have a lot of grey now that I did not have then as well. I recommend this very much. What a fantastic product and experience! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Good Hair ColorHair color is good and lasts a little longer than drug store versions. Just can't seem to get the color exactly right. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCynthia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Grey came backThe color was right on. Didn't look like a fake red head. Looked very natural. However, the grey came back almost immediately. Which was the main reason I bought the color in the first place. That's why I only gave 4 stars. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSusan - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
What was promisedThe color I wanted was delivered as promised but I decided it was too red and didn't look natural. Decided to go with another color with other manufacturer. 3 von 3 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCatherine - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Un peu déçueJe suis un peu déçue par la couleur, finalement plus foncée que prévu et s’efface vite sur les cheveux blancs. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAstrid - Nous sommes sincèrement désolés d’apprendre que le résultat de votre coloration vous a déçue. Chez eSalon, nous nous engageons toujours à respecter notre Garantie Satisfaction Couleur et à vous accompagner pour obtenir la couleur qui vous correspond. Nous vous invitons à surveiller votre boîte de réception : vous recevrez prochainement un e-mail de notre part vous indiquant les prochaines étapes à suivre. Nous vous remercions sincèrement d’avoir pris le temps de partager votre expérience avec nous |
Poor gray coverageThe color I got was a little too brown and did not cover my grays well. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Melanie, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Pas la bonne couleurLa couleur ne correspond pas du tout à ce que j'avais demandé (trop foncé, pas assez cuivré). J'avais pourtant envoyé plusieurs photos et un message détaillé sur ce que je souhaitais. J'ai demandé un ajustement de couleur mais en attendant que ça s'estompe, j'ai une couleur qui ne me correspond pas... 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMathilde R. - Merci pour votre commentaire. Nous sommes sincèrement désolés que votre coloration ne réponde pas à vos attentes. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. Veuillez vérifier vos emails pour plus d'information. |
Does not coverThis was my last time trying this product. It does not cover my gray hair. I followed the directions but after one wash, the color is gone. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Erin, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Made my hair fall outI’ve used basic shop dye with no problems but this destroyed my hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEmma K. - Thank you for your feedback. We're so sorry to hear about your experience with our colour. We've reached out via email so we can discuss this with you and offer further assistance. Please keep an eye on your inbox for more details. |
Never receivedNever received product. Was left somewhere else. I thought y'all were supposed to be sending another box. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJennifer - We are sorry to hear your order never arrived! Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |