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Color Set
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67'726 Verifizierte Kundenbewertungen |
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Color perfectoEl color me encantó. Lástima que no me cubrió mucho las canas del crecimiento,(de la raíz) pero el color es perfecto 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMaria - Lamentamos saber que se sintió decepcionado por la cobertura gris de su reciente aplicación de color. Sus resultados son importantes para nosotros. Esté atento a un correo electrónico de nuestros especialistas en color para resolverlo de inmediato. Realmente apreciamos sus comentarios y la oportunidad para nosotros de hacer lo correcto. |
What will it take, me quitting?I’ve been with you since 2015, and have recently asked to have less brown in my color, and add more purple pearl or Mahogany. Neither times has my color come to me correctly, so I write another note to my colorist in hopes they will get it right on the next shipment. This has been going on for 6 months and I’m ready to quit. All I would like is a mahogany coloring that will cover my gray. If the color I am selecting won’t work with grey then let me know. If the color I want isn’t available in your company, then let me know. If my hair will turn red when I go to use the mahogany,,,,let me know. I just want some sort of communication telling me you can or can’t do this color, that’s all. I look forward to your reply! 3 von 4 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKandis - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorIt was a little bit on the blonde side. Needed more copper 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTina - We’re sorry to hear that your color was not what you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order to have more copper. We look forward to crafting your custom color! |
Lovely color butColor is very natural. However it started out at the ordered color, medium golden copper brown but faded within 2 weeks to a honey light brown on my partly white partly brown hair. This has been my consistent problem with Esalon. I wash my hair every 2-3 days with color safe shampoo and wear a hat when in the sun. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHelen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color is a too dark, but I do like the product.How can I adjust my color? I would like more copper and less brown. This first time it was a little dark. I do like the product, and the way my hair feels after coloring. Any way to cut back on the packaging to be more eco friendly? 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAndi - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
New color!This is my first time using esalon and I love the color. It's exactly what I wanted! The only thing is it seems to wash out a little bit every time I wash my hair. Not sure why. Love the color though. Just wish it lasted longer. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAngela - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Better coverageHowever, my greys/whites are tough. They will slightly color then after a few washes they are back to their own color. I would like to have more of a cinnamon tint/color. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJenny - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Just a bit off...They did great by what they are able to do according to the business but it wasn't quite what I was expecting...they have EXCELLENT customer service skills and was blown away by that...would've gotten 10 stars if that could be possible and if they were able to achieve my ultimate goal with my hair color I want. They did great otherwise. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAshley - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Quality changedI have been using your products for last 2 years and have always been delighted with the colour and how long the colour lasted but recently I have been disappointed. The last 3 have definitely not lasted as long, the colour seems to be faded within 3 weeks and desperate to colour it again…..whereas before it was around 6.5 weeks before I was feeling the need…quality definitely not as good 6 von 6 Personen fanden diese Rezension hilfreich. Du auch? |
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A little too dark the color but it is good qualityGood quality color product but color is too dark for me 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenGisele - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |