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Color Set
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67'740 Verifizierte Kundenbewertungen |
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just okThe customer service is very good. My color was too light and they put me on with a colorist and she reviewed my issues and sent out another package right away. The color was perfect! I felt it didn't last long enough. By 3 weeks all my roots were showing. The store brand I was using lasted much longer. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCheryl C. - Thank you for your feedback! We are so happy to hear you are loving your hair color. Nothing makes us happier than hearing we were able to make your Hair Goals a reality. Thanks again for sharing your joy with us! |
great contents, but color didn't matchI love the contents, how it was packaged with clear instructions and personalized. I didn't expect the color to match my current color, but I was hoping it would be close. I sent a current photo and selected a color, but it turned out very bright red. I will try to have the color adjusted and hopefully it works. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJodi A. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The colour is great!The colour was great and the instructions were simple- I used the light set as well and really liked that too! I have very thick long hair and my only issue was there wasn’t enough mixture to cover my hair adequately. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNicola - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
I like the concept, but need to tweak the colorI really enjoyed receiving the entire kit, packaging and product seem really nice. I usually color at home so this is more expensive than my regular haircolor I pick up at the drugstore, but since I use one that is hard to find in stores here in Austria, I thought I would give this a try. The result was darker and redder than I wanted, hopefully the color can be adjusted next time. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer Expertenirit - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Lovely hair colorantBrilliant grey coverage , must have fast growing roots as mine come through two weeks after use 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDenise - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Hair colorI love there personalized hair color and options, I'm still working on trying to get my colors perfect. Or close to what I really need. I'm still getting a bright red color 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenShawna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Perfect colorI really like my new color 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHaunani- Thanks so much for your feedback! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We appreciate you sharing, and Happy Coloring! |
I always love my color!I love eSalon! The color is long lasting, covers gray easily and doesn't wear off. My hair has never been damaged and (until now) had any adverse effects. Color changes that I have made have always been spot-on! The reason that I have only given three stars is because my last color, which was just about a week ago, did not turn out very well. I made changes to my color, but the changes were not dramatic -just added a cinnamon tone to my brown. I got an ends refresher along with my new color. I followed all of the instructions 100%. I've done this before so the process is familiar. Unfortunately, my ends are much darker than my roots. It is quite noticeable. And, to make matters worse, I have naturally curly hair and always put some kind of moisturizer on my ends which darkens my hair just little. It looks terrible. I have a lighter cinnamon colored roots and deep mahogany colored ends with no red at all. I've been hoping that my ends would release a little bit of the color. I don't normally wash my hair everyday but this week, I have been shampooing the ends daily to try to get them to lighten up a little. I'm going to try one more time today but I'm not feeling very hopeful. I'm going to have to get my hair fixed this weekend. I don't know what went wrong. My color always looks great and I'm really dreading spending two to three hours and hundreds of dollars to get this fixed. 1 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenStephanie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
1st TryThe color was perfectly matched to my original color however quite a bit darker than I've had for several years. As I've aged, lighter seems better. Interesting, no one seemed to notice the darker color. I'm still looking for lighter and highlights as discussed with my stylist. We'll see how the next color goes. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
SatisfaiteTrès satisfaite pour la première coloration un peu moins pour la 2ème, les cheveux blancs ont réapparus plus vites... mais dans l’ensemble très satisfaite j’espace de plus en plus mes colorations. Je voulais également vous dire au printemps je commence a éclaircir mes cheveux que me conseilleriez vous ? Merci 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenChafia L. - Merci beaucoup pour vos commentaires, nous prenons votre avis très au sérieux et avons donc ajuster votre prochaine coloration selon vos besoins. Nous allons également vous contacter afin de discuter directement avec vous de nos meilleures recommandations. Merci encore pour votre confiance. |