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Color Set
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67'566 Verifizierte Kundenbewertungen |
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Color started out great, then faded. Customer support faded, tooI was really nervous at first, being that I was new at coloring my hair and I was going from blonde to mahogany. The resulting color was stunning! The instructions were spot on (follow them to the tee and you won't be disappointed!) and easy to follow. Unfortunately, by the end of 2 weeks, the ends of my hair (a chin length bob) had begun to fade. By the end of 6 weeks (the time I'd chosen between colorings) my stunning mahogany on my ends and the middle had gone to a lifeless medium brown. OK, so I expected the recoloring to fix this. After following the instructions given in my first recoloring, my faded ends remained, and were even more visible now in that my roots had been revived to the beautiful mahogany. I contacted customer service, who asked me to send pictures, which I did. I immediately received an email confirming receipt of my pictures, saying someone would be "reformulating my color". Huh? That doesn't help me now. As a result, I've decided to discontinue my relationship with esalon.com. It's just not a great fit between us. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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ColorIt was a little dark 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPatti - We're sorry to hear your order was a littler darker than you wanted. We see you're already working with your colorist to formulate a new color. We can't wait for you to try your new custom blend! |
Doesn't workWent through the process of picking my hair color, thickness etc...all this color did was add a browner tint to my hair. Nothing like the picture/coloR I choose. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenShutha - We're sorry to hear you weren't impressed with your first color application. We've added a free order credit to your account so you can try again with a color adjusted to bring more of a pop to your color! Look for our follow-up email for more information. |
Hair productsJust fine until you try to xl your account! In NO PLACE can you xl out of the system and remove your credit info!! I even went to EDIT to try and take my card info out and removed everything only to have it all return, my credit card number, my address and my phone number! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPeggy - We're sorry to hear you're having trouble changing your personal information. We'd be happy to help you control the information in your account. We're sending you an email with further instructions. |
Custom Hair ColorThe last three products have left a film on my hair that weighs down the hair and leaves it feeling greasy. The base color also doesn't take to my hair. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLori - We’re sorry to hear that you were unhappy with the results of your custom colors. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Where's the red?I loved the color when I got my first order. This time around, it came out with barely any red. And I had a very hard time rinsing it out. So disappointing. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDiane - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
ColorIt was darker than the original 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenYvette - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
HORRIBLE MADE MY EVENT THE WORSE DAY HAIR COLORHORRIBLE MADE MY EVENT THE WORSE DAY HAIR COLOR I TRUST YOU. I ASK FOR MY REGULAR COLOR. I SEND A PICTURE WITH MY LIGHTS. THE RESULT A BLACK BLACK BLACK COLOR. THAT CHANGE MY PERSONALITY AND MY FACE FRAME. I HAD TO RUN TO BUY AND REDO WITH A BLOND COLOR DID NOT WORK STILL VERY BLACK YET. I WENT TO MY NICE WEDDING (WAITED FOR 6 MONTHS EVENT) VERY UNHAPPY, DISAPPOINTED OF MY APPEARANCE. I WILL NEVER NEVER NEVER ASK FOR YOUR PRODUCTS AGAIN. WASTE OF MY MONEY BUT FOR THE MOST I REALLY I DID NEVER FORGET AND FORGIVE YOU WHAT YOU DID TO MY HAIR. DO NOT EXPECT ANY MONEY FROM ME I TRUST YOU. I ASK FOR MY REGULAR COLOR AND I SEND A PICTURE WITH MY HI LIGHTS. I NEVER ASKED TO CHANGE OR TRY SOMETHING ELSE. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMaria- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
hair turned redfollowing your instructions my hair still turned red!!! I wanted warm blonde. I will buy my products from another supplier in the future 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSusan - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
LastingVery disappointed the color didnt last my grey's come out with in a month so I dont think I will continue with this product 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLaura - We're sorry to hear your color didn't cover your grays! We can adjust to help with this, and have added a credit for a free hair color order to your account. Look for an email from us soon. |