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Color Set
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67'589 Verifizierte Kundenbewertungen |
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ANGRYI am beyond disappointed and angry with this product . I used it for the first time yesterday and my hair, which is long, is now ruined . It has this film on it that won’t rinse out . I have no idea how to correct this problem or how expensive it will be to fix my hair. I've been coloring my hair for years and have NEVER had this happens... my hair is ruined!!! I even used baking soda in the hopes that it would remove the film on my hair, which feels like a wig now or doll hair and it didn't work. I have no idea how long I have to go around with my hair looking disgusting.... I'm so upset right now, but had to suck it up for work. I'm so embarrassed for anyone to see my hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTheresa- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color faded too quicklyColoring my hair with the red tones for years this is the first time I was displeased with hiw fast the color faded. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAmanda- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. We have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
El color muy oscuroEstoy muy molesta me demoré mucho tiempo para aclarar el color .Hable con un representante me tranquilizo me comentó que me enviaría un tono nuevo que no me cobrarían .Pero no creo que un solo tinte me quede uniforme .Tengo el color que utilizaba que me gustaría regresar a mi color. Es B61 feria L’Oreal Hl-Lift cool brown .Espero que me puedan ayudar ya envié la Foto actual . 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenVanessa - Gracias por tus comentarios. Lamentamos saber que su formulación de color salió más oscura de lo que esperaba. ¡Garantía de la felicidad del color al rescate! Un experto en color se comunicará en breve por correo electrónico para trabajar con usted a fin de encontrar una resolución y acercarle un paso más para alcanzar sus sueños de cabello perfecto. |
Did not likeI tried the dark brown permanent to cover my grey and it did not work at all. I followed the instuctions but no change. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJenelle- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We will be reaching out shortly to discuss how we can adjust to better suit your needs. We truly appreciate your feedback. |
Not Really HappyI've used this product in the past and it worked great but this time only after 2 washes all of my gray is showing. I selected permanent dye. Please advise! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAndrea - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
patchyi got brown ends black middle and bright red roots 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNicole - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn't get my color rightI asked for a blue black. I got pure black. Whatever. I can get it reformulated. So I ask for a blue black AGAIN. I again get shipped a pure black. Now I'll have to bleach my hair to get the color I want! I just wanted a gorgeous blue black. Not pure black with no hints of blue. If you aren't gonna give blue black don't offer it. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBrianna - Thank you for your feedback. We apologize for the disappointing experience you had with your custom blended hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
ColorFollowed the instructions and looked good, smelled bad and one section did not color correctly 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process. |
Hair feels grossMade my hair left feeling sticky, waxy, and gross.... cannnot get that feeling out of my hair. Very disappointed! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTrisha - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color didn’t stayColor faded after couple of washes and then it came back to my regular color after 1month. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJona- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |