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Color Set
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67'610 Verifizierte Kundenbewertungen |
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Horrible customer serviceI canceled my plan back in october. They charged me in january and in march for 27 each. They apologized for the inconvenience but made me pay for their shipping that I didn't even order. The girl was rude talking over me saying "sorry there is nothing I can do for you" after I asked her multiple times to refund my money. Finally after raising my voice my money will be refunded in 3 days but still have to pay for the shipping. Btw the color doesn't last long and I'm about to change my banking because this is highly illegal. Disgusted. 1 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJanelle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Made my hair orangeGreat customer service and they sent a new kit ASAP but the second one made my hair even more orange and I ended up going to a salon and paying a lot to have it somewhat fixed 1 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Very disappointedVery messy, you have two bottles of color, one for the roots and one for the ends. Hard to rinse out, left my hair feeling sticky even after 4 rinses. Now my hair is brittle and breaking. Wouldn’t recommend this product. On the plus side it comes in a nice box. 1 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEtta - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Lo siento mucho me tuve que cortar mi peloMe tuve que cortar mi pelo ya que el tinte que me enviaron primero me quemas todos el pelo se me puso látigoso y se empezó a partir no quiero más sus productos no me probó para nada me ocaciono daño en el pelo tengo que ponerme muchos tratamientos ahora para que buerva a estar como era 1 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDominga - Realmente apreciamos sus comentarios. Al revisar su perfil, vemos que ya ha trabajado con uno de nuestros expertos en color para resolver su inquietud. ¡Háganos saber si hay algo más que podamos hacer para ayudar! |
No me gustoGracias por todo pero la verdad el color no me gusto me hice una prueva de mecha y el color para mi esta muy obsuro me ha costado mucho aclararlo y no quiero oscurrecerlo otraves normalmente yo uso un 8G pero queria provar Esalon por que queria ver si si cubre mis canas pero el color es muy obsuro 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAnnette:- Gracias por escribirnos. Sentimos mucho no haber podido cumplir con tus expectativas de color. Acabamos de enviarte un email con todo tipo de detalles para poder ayudarte. |
Pas convaincueMerci de supprimer à réception cet abonnement. J’avais compris que c’était un essai ni plus ni moins. Bien à vous 2 von 5 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHélène - Nous nous excusons pour la confusion ! Nous voulons sans cesse améliorer notre service, et nous tenons à votre satisfaction en tant que cliente. Vous retrouverez plus de détails dans l’email envoyé. Merci encore pour votre commentaire ! |
FadingI know it's normal for color to fade. However, I'm not really happy with the extreme fading for my all over color. I'm concerned that when I redo my roots, that my root area there is going to be an extreme color difference, between my all over color, with fresh root color?? I'm hesitate to receiving my next delivery. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJoni - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Run away!!!!!!!!Worse product I have ever tried. Note to coloutist Freddie D: have you ever thought about a new career path that does not involve making people's hair look like dead squirrels??? 1 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Darker than previous ordersI’ve just these guys 3 times. It looks like the colour has got darker every time. Have now cancelled the order automatic generating and will start again as I have gone from blonde to brunette. 1 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJulie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
colorThe color you sent me this time is rotten. I reorder the same as the last time on June 18th 2019 order # 2810315. I'm not sure that I will order again cause now I have to go get my hair redone. CL 03 20vol medium blonde copper 1 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCindy- We’re so sorry to hear that you were disappointed by the results of your color application. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection! Our Color Experts have been in contact with you via email and will be happy to assist in this process. |