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Color Set
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67'625 Verifizierte Kundenbewertungen |
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Roots turned out brassyAlthough the overall colour is nice, my roots are quite brassy. It just didn't provide the coverage I need. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTina W. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not satisfied with the end result of our color application. Nonetheless, based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the right shade and no gray coverageI spent a lot of time adding pictures, explaining what I was looking for. None of this was taken into account for my “custom” blend and I’m almost positive the shade was just sent as is with no customization. When I stated that the color didn’t work for me (was not even close to the shade I asked for, gave me hot roots, and didn’t cover grays) I was basically met with insinuations that I was too old to get the shade I wanted, the colorist stating that the models in the photos I sent “didn’t look like they were also trying to cover grays”. I’m 34. Maybe this is a good solution if you want exactly the shades they have available, but if you are looking for customization or the kind of consultation/thought you’d get in the salon, look elsewhere. I’m just gonna try blending my own with products from Sally’s, little tip that maybe these “master colorists” could use: when blending yourself, use the percent of a natural color (i.e, brown) corresponding to the percent of gray hair you have. So, for me I have about 20% gray, so I’m planning on using 20% brown, the rest bright red (my desired shade). Good luck! Hope your results work better than mine! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKacy E. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected to be. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My mistakePlease do not send me anymore hair color. I was under the impression your hair color was more natural ingredients and less chemicals. That is my mistake not yours. Everything else about eSalon was great but unfortunately I need a more natural ingredient hair color. Thank you for your time spent, Joanne G 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJoanne G. -We truly appreciate your feedback here at eSalon! We are so sorry to hear that our color did not meet up to your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Still no good coverage.Not good gray coverage at all. It seems like if si ask for one thing I don’t get the other one. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenGiovanna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Un peu déçuLa couleur que je vous ai commandé un peu déçu car elle un peu au roux et c'est ce que je ne voulais pas merci je désire aussi annuler toutes les prochaines commandes merci 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMuriel - Nous sommes désolés que votre expérience n’ait pas été à la hauteur de vos attentes, et nous serons ravis de voir comment on peut modifier votre couleur. Nos experts coloristes vous contacterons par email afin de vous assister davantage. |
Commandé le 21/03 le 15/04 toujours pas reçuTrès déçu 1 mois pour livrer même en situation compliquée c’est abusé ! Je ne recommande pas ce site 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAnne - Nous sommes désolés pour le retard et pour tout inconvénient que cette situation a occasionné. Nous vous en avons envoyé un email de confirmation. |
It can get betterI am not fully satisfied with the color of my hair, I think it can get better! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNavpreet - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not cover graysI was very impressed with the delivery time, but the product fell short it did not cover my grays. I hope people have better luck because this really could be a great product 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMichele - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It’s far from medium blonde!My hair is brown with a red/orange root tint! So unhappy right now. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBrittany - We apologize for the delay in our reply to your review and we truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No me gustoNo me cubrio bien las canas, y tuve problemas con El Envio, muy tarde y luego seur mal servicio 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Cristina: Gracias por escribirnos. Sentimos que el color no te hay cubierto las canas como esperabas y que llegase con retraso. Nos encantará poder revisar tu fórmula para darte una solución. Te acabamos de enviar un email con todo tipo de detalles. |