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Color Set
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67'625 Verifizierte Kundenbewertungen |
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Easier application process but doesn't coverI did like the ease of application but there is still a definite line between my roots and my previously dyed hair. It did not cover the red that was in my hair previously. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCallie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My color is much darker this time than the first time :(This time my color was much darker. My first order was my exact hair color. Lil disappointed. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAngelia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I'm not happy.I tried this color twice. The first time because I ordered an unflattering color for my skin tone. The second because after talking to one of your employees about this issue I was sent another color kit. I thought the employee understood my situation. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJamie- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
DisgustoEstoy bien decepcionada con los productos. El color no se me puso completamente rojo. Y ya se me ven las canas y no hace un mes completo que los use. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNereida- Realmente lamentamos que nuestro color no haya cumplido con sus expectativas. Tomamos en serio los comentarios de nuestros clientes y continuamos mejorando nuestros productos todos los días. ¡Esperamos seguir ayudándote a encontrar la perfección del cabello! |
What happenedOnly wanted to cover gray roots. Ordered dark brown. Already have highlights. The roots turned orange red. More orange than red. How could this be? 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDeborah- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
I really wanted this to work!This is the 3rd try on the hair color with adjustments requested each time to see if it would work. I left the color on for 60 minutes this time.. 20 minutes longer than told to do. I started with my grey areas first at the temple and roots.. but the color still would not take at the temple area & in some of the root area. I am so bummed as I really hoped this would work, but I can't seem to find a solution. The color itself is beautiful. Unfortunately, I have cancelled my subscription. Maybe I will try again another time, but after 3 tries I don't think it will work. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLeslie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Didn't lighten as advertisedFirst time using esalon and was very hopeful. Unfortunately the color of my hair barely changed and overall it feels like a waste. I was trying to get my dark brown hair lighter, which I know isn't easy...especially from a box without bleaching, but the way this was advertised made It seem as though It would work. I was given a sense of possibility when I was shown in the simulation of what my hair would look like post dying it with my selected color. I'm now left with hair that has been dyed, but to a different color and without the change I was looking for. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMaya - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Very DisappointedThe real and honest truth.. my intention is not to bash eSalon or be cruel. This is my actual and honest experience.. I can't speak for the color or the application process but I feel very let-down. I placed my first order a week or two ago and was really excited because I had seen so many reviews stating how great eSalon was. For obvious reasons, I was nervous to purchase hair dye through the internet and was even more unsure about the color that I should get. So I called to talk to a representative or "colorist." I was told that once I created my online profile I could voice those concerns in the questionnaire they have you fill out, select a color that I liked, and then someone would call or email me to talk me through it. When my coloring kit showed up on my doorstep, I still hadn't heard from a colorist, so I gave them a call. I was told that I was speaking to one of eSalon's "colorists" but the woman I was speaking to was definitely not a professional. It was as if she was reading from a script and did nothing to ease my mind. She also didn't seem to know anything about me, my current hair color, or what I was looking for, because she asked me all of the questions she should have already known the answers to when she "pulled up my profile." Again, it is not my intent to "bash" eSalon. Like a lot of people, I have had my fair share of color mishaps and when I get my hair done or dye my hair at home, I want to be able to trust either the stylist or the company that I am buying hair dye from. I didn't feel like I could trust eSalon. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAri- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't like the colorThis color turned my hair red, I didn't like it. It was shipped fast and the instructions were great. I just didn't like the color at all. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPamela- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Hair productThis product smell came very strong today. Ended up with a migraine 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAna- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |