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Color Set
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67'625 Verifizierte Kundenbewertungen |
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Did not cover greysI contacted them to ask for advise and have not had a response, very very disappointed ☹️ 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAmy D. - We appreciate your feedback and apologize for the belated response. We can see that you have already discussed your color with our Team. Thank you so much for your patience. |
Didn’t cover my graysI’m disappointed in the outcome. I had enough color but it did not cover my grays. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJeanne- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
My hair is REDEven after calling to explain I tend towards brassy and need to avoid - I know need to wait for a professional. Disaster! 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenElizabeth- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Couleur non conformeBonjour je suis tres mecontente de ma couleur j'ai demandé un marron chocolat couleur cookie je demande le remboursement 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCorinne - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. En examinant votre profil, nous constatons que vous nous avez déjà contacté pour résoudre votre problème. Nous sommes à votre écoute si besoin |
color too darkStill the color is too dark. i need it a cinnamon color and can't get it. I guess I just need to have it done at a salon. Thank you but I can take another change. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMyriam- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Account cancelledIv cancelled my account sent reviews spoke to your colour technician re this , my hair was falling out , please close my account again thank you 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenElizabeth E. - We are truly sorry to hear you have been experiencing hair loss since using our hair color. This is a very unusual reaction. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Algo más oscuroCubrió mejor no total la verdad quedaron las canas pero borrosas una pena porque pensó q cubriría mejor 26 von 31 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAntonia- Realmente lamentamos que nuestro color no haya cumplido con sus expectativas. Tomamos en serio los comentarios de nuestros clientes y continuamos mejorando nuestros productos todos los días. ¡Esperamos seguir ayudándote a encontrar la perfección del cabello! |
Not impressedThough my hair feels softer and appears a bit lighter, the color I used did not cover my grey hairs. Also my roots turned an orangey shade which I did not expect or like. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCristina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We truly appreciate your feedback. |
Different colorsThe color on my roots is a vibrant deep red like I wanted but the color I got for my ends was more brown. I would have liked it more if my whole head was the color of my roots. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNiki- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Does not cover gray.Please review my notes that I sent. I do not want any new orders. I want a refund. No-one has yet to follow up as stated in your response. Substandard customer service. I had a horrible experience with my first color order - no one called me, now I get an email that my next shipment is on the way; Unacceptable. The color did not cover my blonde highlighted, no gray coverage. I sent in pictures, no one has followed up. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKelly- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |