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Color Set
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67'649 Verifizierte Kundenbewertungen |
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Order never arrivedI was charged but This order never arrived. As a result I cancelled my account but now they are trying to send me a new order. The products are great but shipping is a problem and there is no way to contact customer service. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenGabriella R. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that your eSalon order has not arrived! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
shadeI thought the color would have been blonder than it is, its pretty just not what I expected 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCatherine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Didn't cover my greyIt did not do a very good job of coloring my grey. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHeather - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Este color ke me mandaron no me gustaEl color ke me mandaron esta super horrible no me gusta esta rojiso y ese color no me gusta me gustan colores claros gracias 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDora - Muchas gracias por tus comentarios. Después de revisar tu perfil, nos hemos dado cuenta que ya has hablado con uno de nuestros coloristas para resolver tu problema. Si necesitas ayuda adicional, comunícate con nosotros. |
Color issueAfter 3 tries, the color still isn't quite right...but not for lack of esalon trying. I appreciate their efforts, but hasn't worked yet for me. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNancy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
DisappointedThe color isn’t as I expected it is just slightly darker then what I had before and not at all violet 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRachel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
TerribleI did everything to the T and I'm very unsatisfied. My hair color washes out with every shampoo. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTabitha - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Doesn’t Cover resilient GraysThe color is great and I luv the custom feeling when opening my box every month - color doesn’t cover my resilient grays after 1 hour of processing which is frustrating. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMaria - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Roots don’t matchMy roots are a very pretty red and the ends or dull and don’t match 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJamie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Commandes non reçu.Commandes non reçu depuis presque que un mois.. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCecilia S. - Nous sommes désolés que votre commande eSalon ne soit pas encore arrivée. Nous faisons notre possible afin que votre colis soit livré dans les plus brefs délais. Nous allons revenir vers vous par email afin de vous tenir informé. |