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Color Set
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67'649 Verifizierte Kundenbewertungen |
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Comb applicatorCould have been better if there is a comb/brush applicator included in the set. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMelanie - We’re truly sorry that Color Kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Liked it in the past, but won't be continuingI loved my color when it was a straightforward shade. The two times I've asked for something more unusual, it hasn't gone well. The recent order was frustrating enough that I've canceled the plan—I didn't trust the shade as mixed, and while I was told I could return it, it would have cost upwards of $20 in postage to do so. If you want a basic color, the system is great. If you want anything unusual or more experimental, the process isn't so easy or trustworthy. Back to an in-person stylist I go! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJulia - Thank you for sharing your feedback. We're truly sorry that your color arrived different than expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
DissatisfiedI have not had a good experience with this second color! I sent a picture of the color I desired which was a rinse I used you sent me what you called “intense red” The color you sent took my color down several shades to a dark plum! I’m very displeased 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDeborah - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Wrong color!Well..... no blonde left on this head of mine, officially brunette. I wouldn’t have ever ordered from this company if I knew that they would ruin my hair resulting in me having to spend hundreds at the salon in order to fix what they have done. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRegina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not RightMy hair was bright Orange and faded to peach within three days. Horrible 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJessie - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
I have not made this purchase!!!Hi, I have not made this purchase. I cancelled the service loooong time ago and yet you claim you have sent the kit. How can I return it and get my money as this is an unauthorised transaction. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAngela C. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. However, upon reviewing your profile, we see that you have already worked with one of our Customer Service Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not greatI don't think the instructions that were sent with my colour were right. In total I only left the colour on my hair for 15 minutes and the roots only got 5... My hair was patchy as some had developed longer, not only that but a week on and I am still getting colour coming out in the water when I am in the shower. I wouldn't pay this again when I can get better stuff from the pharmacy for a fraction of the price. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAinsley B. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
My hair is black/ashenI wanted light brown with golden hues. Now I look like a 53 year old who is into Goth. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMichelle- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not worth it!I didn’t subscribe to your product, I only ordered an one Time order, this product did NOT cover my gray! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEvangela - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Pas fecuToujours pas reçu pourtant envoyer depuis le 19 janvier si sa met autant de temps à chaque fois sa pose problème 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCathy G. - Merci de nous avoir contactés, nous sommes sincèrement désolés que votre commande eSalon ne soit pas arrivée. Nous allons revenir vers vous par email afin de vous tenir informé de la situation et de vous aider. |