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Color Set
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67'649 Verifizierte Kundenbewertungen |
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SHIPPING ISSUES!I ordered this product on 4/10 it is now the 15 and the package is still setting at the mail facility how long do I have to wait? There are so many other companys with better shipping services, why should I keep purchasing from a company who doesn't seem to care about efficiency in shipping? 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenToni - We’re truly sorry that our shipping did not meet your expectations. We take our clients' feedback to heart and continue to improve our products and services each and every day. We hope to continue helping you find hair perfection! |
Washed outI've washed my hair twice since I last used the colour and at first it looked great covered all the grey but not it just seems like it's washed out now 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMarie G. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
purple tintI am very disappointed in the color. It is to dark and has a purple tint, I wish to cancel any future color products. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJacklyn - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Didn't do anything on my rootsI have naturally blonde hair but dye it red. With any other brand I've purchased, it will cover my roots. This didn't. I will need to dye my hair again because my roots are still showing a different color. Honestly so unsatisfied. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSara - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
I want to unsubscribeI want to unsubscribe immediately! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It did nothingI followed all instructions, I've been doing my hair at home for nearly 20 years and even used eSalon back in September of 2020. This time around it should have been darkest brown with intense pearl (I requested a purple like pearl) My hair looks exactly the same as it did before coloring it. It's a light-medium brown. I've never had a hair color not take and fairly irritated I wasted over an hour and $30 just to have the same color I started with. If I could give 0 stars, I would. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Covered grays, Dried out hair.My curly hair (which needs a lot of moisture) was immediately dried out by this product. While it covers my grays well, the color was flat looking and the ends were dried out right away even though I followed the instructions to the letter. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAngela - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
DéceptionCompte tenu de la quantité de cheveux blancs et de mon allergie à l'ammoniaque, la couleur ne couvre pas totalement mes cheveux blancs malgré une demande de modification d'un ton plus foncé. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLucile - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue et nous espérons de trouver une solution avec vous afin de vous offrir une meilleure couverture de vos cheveux blancs. Nous vous avons envoyé un email avec plus d'information ; et nous restons à votre écoute ! Merci encore d'avoir partagé votre expérience avec nous. |
Pas la couleur souhaitéeMa couleur n'a rien d'un cuivré mais un auburn!!! Du rouge ? Je suis dégoûtée 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMagali - Nous sommes désolés que vous n'êtes pas satisfaite de votre coloration. Si vous le souhaitez, on sera heureux de modifier votre coloration ! Saviez-vous que nous pouvons ajuster la teinte, les tons et l’éclat de vos cheveux ? Nous allons vous contacter par e-mail afin de remédier à cette situation, conformément à notre garantie de satisfaction. Chaque cliente est importante et nous sommes impatients de vous proposer une coloration qui répondra mieux à vos besoins. Vous retrouverez plus de détails dans l’e-mail envoyé. |
Terrible coverageI was very disappointed in my first color. There was absolutely NO grey coverage. The color itself wasn't horrible but I needed to tone out the brassiness. I was supposed to get a replacement color which I never got either. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRachel - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |