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Color Set
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67'649 Verifizierte Kundenbewertungen |
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Pas encore reçu !!Pas reçu ma commande !! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKathya F. - Merci pour vos commentaires, nous apprécions votre patience concernant nos délais de livraison. Nous allons revenir vers vous par e-mail pour vous tenir informer de l'avancée de votre commande. À très vite ! |
Nice color but didn’t color my greysThe color was nice, but I would of liked the color to appear a bit lighter. A few days after coloring I noticed my grey/white hairs did not pick up any of the dye. This was very disappointing. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMabel - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Purple hairI used product, done step by step instructions. I HATE YOU NOW, FOR MAKING MY HAIR this way. I AM REFUSING NEXT eSALON PRODUCT. I MEED TO CHANGE HAIR COLOR, OR. REFUSING IS NEXT. I EVEN DID NOT GET BRUSH, NOR BOWL , OR CLIPS, TO DO MY HAIR WITH. :[ 😡 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Supposed to be dark brown, left with black hair! update: after 3 weeks brownUpdate: After three weeks the colour is at it is supposed to be. It is not fading down, so I suppose it is a good dye. The company did offer me return of money and also send me a treating mask. I will not risk again, but overall the product is not as bad as I thought at first time. I bought the dark brown kit. I did everything as I was supposed to do. Unfortunately, my hair isn't brown at all. They are almost black on the tip, with a reddish undertone, and at the end, they are jet black! I did consult with the salon colourist, she suggested that I need to wait few weeks, the colour will wash, also can buy colour removal or go-to salon. I must go to the salon as I cannot walk with two colour hair! I feel really bad. She also said that the next order will be free. No next order for me. Don't want to get another yet black hair! Overall, I must say that the box looked really great, but it doesn't change anything. Now I will have to spend £200 on colour removal and new colouring in the salon . Do not buy it. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Do not BuyVery Disappointed, it did not cover my Grays and left my hair Dry. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenShital - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not professionalI ordered a medium brown my first try. I sent in pictures and explained what I wanted. Needless to say I turned out orange/gold light brown. So I was sent a 2nd box of course free of dark brown to “ cover this mess”. I’m still gold/orange and not dark brown. I normally bye my color from Sally’s and have for years with NO issues. This has probably ruined my hair and I’m now 4 colors. I’m very unhappy. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAngela - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not the colorSo the process is on the easy side, I dont really understand why the roots are so dark when it being put on the roots. The color I received is definitely darker than the actual picture. I would have liked less brown and more copper all around. But it looks more brown than anything. Its not a bad color, just not the color I was hoping to get. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAnnlex - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Didn't Cover the GraysThis is the third time trying this hair color. Did not cover the grays at all. Consulted the stylist, she adjusted the time to be left on, which made no difference at all. Also not enough product in bottle. The packaging, and customer service were fine. At this price I just expected better performance out of it. It just didn't work for me. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCheryl - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Me quedo el cabello Amarillo quemadoCon el tercer baño se cayó el color y me quedó el cabello como un color quemado 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCarmen - ¡Gracias por comunicarse con nosotros aquí en eSalon! Lamentamos mucho saber que nuestro color no cumplió con sus expectativas. Nuestra Garantía de Felicidad del Color es algo que nos tomamos muy en serio. Queremos trabajar contigo para encontrar una solución y que tu cabello luzca lo mejor posible. Por favor, manténgase atento a un correo electrónico nuestro en breve. ¡Nos comunicaremos contigo para solucionar este problema! |
Orange hair isn't my color!Tried the first color, Dark brown with gold highlights, the touch up spray turned my roots orange! Decided to request a darker color change for the next order. I'm legally blind, couldn't find the color chart so I called Customer Support for help with that but after holding for forty minutes, none were available. I changed my next order for a Darker brown, not with gold, just Darker. My next box arrives with the same order but with a darker color, this is not what I wanted! I called Customer Support, the colorist was argumentative with me, saying I didn't request an actual change, but the Colorist via email did not request further information from me to clarify the problem. The rude attitude from the colorist is not what I expected! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAnonymous - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |