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Color Set
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67'658 Verifizierte Kundenbewertungen |
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DecepcionadaOrdene un color negro azulado y este producto no solo me dejo el cabello arruinado sino que también quede casi rubia.. Una estafa. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJanina - ¡Realmente apreciamos sus comentarios! Al revisar su perfil, vemos que ya ha trabajado con uno de nuestros expertos en color para resolver su inquietud. Háganos saber si hay algo más que podamos hacer para ayudarlo. |
Nothing like the swatchLooks nothing like my selected swatch in the beginning quiz. Matched my previously dyed hair to my natural blonde roots, which are a dull greenish tone. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNiki Z. -Thank you for your feedback! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Custom ColorDespite repeated emails to enhance my coloring, getting same disappointing results. Not satisfied with this company. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDebra - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Very UpsetI am really upset with my first kit it has ruined my hair colour. I went through the process selecting images that best matched but also provide 3 personal photos of my current hair which I just needed root touch up to match. I Now have a awful, auburn( almost brown root) and VERY red ends. At no stage did I say I wanted a red hair tone. I wanted to keep my very copper/ginger hair which I loved. I now have no idea how I am going to correct this without excessive damage to my hair and expense at salons. I have added 3 after photos since using your kit and you can see how badly it has changed my hair from what it was. Not bad to say I only wanted a root match :( 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTanya - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Couleur inadaptée aux souhaitsCouleur brune auburn ai lieu d’un blond doré 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDocteur Sylvie D. - Merci beaucoup pour votre commentaire. Après vérification de votre profil eSalon, nous constatons que vous avez déjà contactée nos experts coloristes afin de remédier à ce problème. Dites-nous si nous pouvons vous aider davantage. |
no changeI was asked if I wanted the color adjusted, I sent back a request to change but the color came out exactly the same. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Gwen, we never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! I can confirm your request was received and your November order was adjusted. We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can readjust your formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Easy to use, thought it would be more intenseThe kit had everything you could think of included. I was disappointed in the color though, I thought it would be more intense and bright. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKatrina - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not satisfiedI’ve used Esalon for years. Was always satisfied until last 2 colorings . Turned my hair on top orange color. I messaged Esalon and was told a colorist would call me. Nobody ever called. Esalon sent me a third color of the same for free that has not been adjusted. I’m cancelling my subscription. All Esalon had to do was call me and talk to me to figure out what changed the color. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMargie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
ColorThis last color is not lasting like it usually does. I have been using the same color for years but now my roots are all showing after 3 weeks (white). Is there something I need to change to make the color last longer? 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLaura - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
une catastropherien à voir avec ma demande !!! je demandais de conserver ma couleur ,plutôt blond avec quelques ton cuivrés me voilà rouquine même pas homogène ,et racines non couvertes. on voit autant les cheveux blancs , voire plus C'est affreux !! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNELLY P. - Merci pour vos commentaires. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider. |