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Color Set
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67'658 Verifizierte Kundenbewertungen |
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It use to last so much longer….what happened??I have been an esalon customer for many years (>5). Recently there has been a change, Color that use to last 6-8wks now fades very quickly (in about 1-2 wks) and my grey coverage is dismal. I am not a happy customer 😕 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMarci - Thank you for sharing your feedback with us. We apologise for the disappointing experience you had and for the inconvenience this has caused. One benefit of our service is that we can adjust your formulation based on your comments, and we’d love to increase the grey coverage! We have emailed you to help you further, and we thank you for being such a loyal customer! |
Wrong colorWrong color and it exploded all over the counter and cat walked through it. A real mess. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenShellee - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Colour was sadColour this time was very dull had no shine to it made my hair feel likeit was wire. I've put a treatment in and still feels dead. Colour was very flat. My hair normally glows after using your product 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenShantel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
They Don’t Listen to The Requested Color!I did not approve your color changes😁. Please call me, no more emails! Call the client! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJanet - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts will reach out to you shortly to get this resolved for you. We appreciate you reaching out! |
Just used color todayPlus is soft shiny healthy looking hair, minus is color is too dark brown & way too many reddish tints still in , difficult to get the soft ash light brown that I'm seeking, is it possible for you to tweek the color, I hope so!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenVicki - Thank you for sharing your experience with us. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and our team has emailed you to get this resolved. We appreciate you reaching out, and we hope to help you find hair perfection! |
DecepcionadaLo primero diré, que, hice un pedido en Marzo del 2021 y el producto no me acabó de satisface. Pero mi problema viene, cuando me doy cuenta que me han ido cobrando el 12de octubre 2021 y ahora el 4 de enero de 2022 sin mi permiso, porque ya dije que no quería más productos. Me han ido cobrando y encima sin enviarme los productos. Pero es qué yo ya lo dí de baja. Es una robo!!!! Reclamó un Reembolso de mi dinero. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola Paky: Gracias por escribirnos. Sentimos cualquier malentendido con nuestro Plan de Color, y que el color no haya sido de tu agrado. Revisaremos tu caso al detalle para poder ofrecerte una solución. Por favor, revisa tus emails, uno de nuestros agentes se pondrá en contacto contigo. |
What Happened?I guess I'm not alone when I write the color just doesn't seem to last as long as it did previously. I've read some other recent reviews indicating other customers noticed the color doesn't seem to be lasting or seem as rich and lustrous, and I agree. The last two times I've used my color kit, the color seemed to fade quite a bit and looked dull after just three weeks (previously it would last well for a full five!). I don't even wash my hair every day, so that shouldn't be a factor. I looked at my hair yesterday in the mirror, and the color seems to have faded significantly after just 2 1/2 weeks. I use all the same hair care products (for color treated hair) I always have, so nothing is different there. Disappointed. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSusan - Thank you for sharing your experience. We apologize for the inconvenience this has caused. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details, we hope to continue helping you find hair perfection; and thanks again for reaching us out! |
I hate itWrong color. Messy, stained by blonde streak! Highest mistake ever! Sent pics and even formula my stylist used and still all wrong! I guess I’ll hide for 8 weeks while it washes out. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLynn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations, and we hope to work with you to find a resolution and have your hair looking its very best. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Semi permanent colourI used the semipermanent colour for some greys but it lasted only for 3 weeks instead of usual 6 weeks. I did not find any difference with other brand hair colours. I guess the permanent colour lasts longer but I always use semipermanent to prevent damage to hair. Not very impressed . 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenB G.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Red rootsI adjusted my color to a darker shade and told the team of my color concerns and its not right. I follow the process they have listed and always after using their color my roots are a red shade. Its not a bright red or anything but its not pulling a soft black like the color says. 1st couple of orders I was happy with reults. 6 months into subscription after I use esalon color I haft to purchase a separate color from a separate company to fix my roots to match my ends. I really wanted esalon to work its so convenient but not. Canceling subscription today 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMelissa - We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously, and we’d love to work with you to meet your hair color goals! Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |