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Color Set
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67'658 Verifizierte Kundenbewertungen |
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El tinteNo está cubriendo mis canas!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenIrene - Lamentamos saber que se sintió decepcionado por la cobertura gris de su reciente aplicación de color. Tus resultados son importantes para nosotros y nos tomamos muy en serio nuestra Garantía de felicidad del color. Esté atento a un correo electrónico de nuestros especialistas en color para resolver este problema de inmediato. Realmente apreciamos sus comentarios y la oportunidad para nosotros de hacer lo correcto. |
No customer supportI ordered a color, the “colorist” changed it. I tried the color and didn’t like it. They claim 100% satisfaction but my two attempts to contact customer support have yet to be answered. Now I’m trying to figure out how to cancel, they don’t make it easy. Save your money and try another service. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTerri - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Also having issues with not covering grayI’ve been using r salon for many years. My roots always stayed the proper color until they grew out. Something has changed, it’s washing off Of the gray really easily now. Considering that over half of my hair is gray at this point that’s not going very well. Please undo whatever change it was you made. My last few shipments just haven’t worked. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMelody - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Didn't work for me.Not for me. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLubna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Bottle not tightened before shipping, box was leaking, cant use.Bottle not tightened before shipping, box was leaking, cant use not enough toner. This hasnt happened before. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPamela - We truly apologize that the your order arrived damaged! We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Couleur demandée non obtenueHélas un beau packaging mais résultat pas au rdv. J'ai demandé un cuivré que j'ai l'habitude dz réussir sur ma couleur naturelle et au lieu de ça j'ai obtenu un rouge Carmen pas du tout tendances. Alors que j'ai bien mis en commentaire que je voulais un cuivré lumineux 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSaliha H. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. |
Terrible color and quality. CancelingThe color left my hair dry and brassy. Going back to my original color with Madison Reed. Also company provided no notification of automatic subscription. Support call finally got me resolution but via condescending support rep 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not impressedOrdered dark blonde (copper ash) there was definitely copper in there, was hoping for a lovely dark blonde, ended up with Auburn. Was not impressed at all 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Fiona! Thank you for sharing your feedback with us. We are so sorry to hear that the hair color didn't meet your expectations. Please check your emails, we've just contacted you to help you further. |
Went from good 2016 to terrible 2022Color match is not good. One month it is red, next when I state I DO NOT want red they make it black. Terrible colorists! Now I haven’t even washed it once and the gray is showing and the grays are the ONLY reason I am using this. Totally disappointing! 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMartha - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
GreyMy grey doesn’t cover well. It might last until my second shampoo which is about 6 days. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSue - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |