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Color Set
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67'669 Verifizierte Kundenbewertungen |
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C’est pas la bonne couleur!!!J’ai demandé un cuivré, sur la photo, la couleur tirée plutôt vers le roux, en tout cas orangé. En suivant les instructions, je me retrouve avec une couleur surtout rouge, avec les reflets presque roses sur les longueurs les plus claires. Je suis extrêmement déçue! Je peux pas me les laisser détacher dans cet état!!! Je vais devoir m’acheter un décapant capillaire pour rattraper les dégâts! Merci bcp! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBathilde T. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration Heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider. |
The good and bad ( not so good this time)Ok the good and bad: 💓💔I like the concept behind esalon. Their other products are wonderful. Like the tint rinse and shampoo and conditioner combos. Love the colorist team and how fast they answer any questions or concerns. The bad, the color doesn't seem to take with my grays. I'm 44 years old so I have some gray hair on the side. Hair feels and looks nice for a couple weeks but the color does not hold. It maybe just this color I'm trying as I've had good luck with others. So I'm not ready to toss in the towel yet. I'll adjust it and see what happens. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDaniel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I REALLY wanted to like it...I really wanted to like this product. I raved about it on my social media before I even tried it. The kit is awesome, shipping was so fast. I literally received it the same week I ordered. I followed all directions to the T and I provided pictures and history as to how black hair dyes always seem to fade quickly to brown or have a red undertone. I selected blue black permanent and my hair came out light red brown at the top and slightly more black on the ends. I'm really confused because even the cheapest blue blacks have never done this. I thought I could message my colorist because that's what they claim. But I have yet to receive any response and I find it odd that I'm expected to rock this half red brown half black hair till my next color shipment where they'll revise the color. Sigh...I tried but I'll be looking elsewhere. 3 von 3 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Demi is not DemiThe color sent to me was actually permanent. I specifically chose demi to use on virgin hair so that it wasn't permanent. I only purchased a few times and after using this for the last time about 7 months ago, I STILL have the stubborn color in my hair. When I finally scheduled an appointment with a colorist in a salon she told me that there was no way the color I used was demi permanent. I am extremely disappointed and definitely will not be back or recommend using eSalon. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNicole - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
gros problème sur la couleurBonjour, je ne suis absolument pas satisfaite de la coloration. Je voulais avoir les cheveux violet mais en fait je n'ai eu aucune différence. Même mon compagnon m'a demandé si je retournais au brun!!!!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer Expertenanne D. - Merci pour votre commentaire. Nous sommes vraiment désolés d’apprendre que votre coloration n'a pas répondu à vos attentes. Nous allons vous contacter par e-mail afin de remédier à cette situation, conformément à notre garantie de satisfaction. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. |
Not the color I hoped forMuch more brown than red, hoped for a darker red. Also formula fried my ends badly 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenVicki - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
FUYEZ !J'ai suivi à la lettre toutes les consignes ! Une fois que j'avais eu fini: la couleur + les soins c'est comme si je n'avais rien fait ! Mes cheveux blancs étaient toujours là ! 11 euros perdus ! Ne vous attardez pas sur ce site ! Fuyez! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPaulette - Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que vous soyez déçue par les résultats de votre coloration. Notre garantie Coloration Heureuse est primordiale pour nous et nous souhaitons discuter avec vous afin d'atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous avons contacté pour plus d'information. |
Color not as advertisedThis isn't for me. It is not what I want 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDolly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not come out copperIt's almost purple red. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLillian - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
ColorAt first I was skeptical to order. My first coloring didn't come out good at all. Color didn't stay on we'll. And only last less than 3 weeks. After 2 wash gray was showing. And I just got another order today. Which I didn't want. I only ordered one time try. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKetsaline - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |