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Color Set
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67'669 Verifizierte Kundenbewertungen |
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Hair colourThe colour of my hair is a bit darker than the photo shown on the website. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Diana! We are sorry to hear that your hair color was a bit darker than expected. Please check your emails, we just got back to you to help you further. |
SUCKSI hated the smell and the color and paid a fortune to have my hair redone by a professional. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJennifer - We value your feedback, and truly appreciate you reaching out to let us know about your concern. Here at eSalon, we are always striving to create the best products possible. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Deficiente con las canas2 semanas después de la compra lo uso por primera vez y no cubre las canas como esperaba. El color está ok pero con las canas no se justifica lo que se paga y creo no lo usaré más. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Juana: Sentimos que tus canas no se hayan cubierto del todo. Por favor, revisa tus emails, te acabamos de escribir. |
DisasterMy hair stayed days. Then is was shedding bad like a web. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTimiki - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Doesn’t cover grayDoes not cover gray . 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNicole - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not the color I wanted.It is wayyy darker than I wanted. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Dayniri: We are so sorry to hear that your color is darker than expected. Please check your emails, we just got back to you to help you further. |
Too DarkI colored my hair last night. The instructions said to leave on for 30 minutes which seemed too long. My hair is not one shade lighter as requested but four shades too dark. I have a wedding this weekend and I am beyond disappointed! 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSheila - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Color IncorrectI requested for light brown with an ashy undertone and it came out medium/dark brown with a red undertone. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJulie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
TonoNo me era el color que quería, y se va muy rápido 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Jaqueline: Sentimos que el color no haya resultado como tú esperabas. Por favor, revisa tus emails, te hemos escrito para poder ayudarte. |
CoberturaEsperaba mejor cobertura de canas. Apenas lo hizo. En menos de una semana al lavar el cabello se notaba mucho la raíz. Seguí el tiempo y algo mas de las instrucciones. No se si es que no esta diseñado para canas resistentes 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Margarita: Sentimos que la cobertura de tus canas no haya sido como esperabas. Por favor, revisa tus emails, te acabamos de escribir. |