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Color Set
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67'686 Verifizierte Kundenbewertungen |
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Careless company with exploding products!I ordered black hair dye for all my hair. I was unknowingly sent 1 black bottle & 1 golden light brown bottle. So a week before my vacation i ended up with golden brown roots & top of head with very black waist length hair. Wanted it all to be black. & this was not my first time coloring before. Also before I could even finish getting all the color in, the roots bottle explodes all over my bathroom wall, counter, door, floor & myself from the waist down. I will never be ordering from esalon again! 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMiranda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointedNice service but it does not cover my grey hair 0 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenIrina - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
RetiroBuenas tardes, deseo cancelar mi suscripción total y permanentemente, existen otros productos en el mercado por los que no debo esperar más de 15 días par pintar mi cabello 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMaria - Lamentamos mucho que nuestro color no cumpliera con sus expectativas. Nos tomamos muy en serio los comentarios de nuestros clientes y continuamos mejorando nuestros productos todos los días. Nos comunicamos con usted por correo electrónico, así que esté atento a su bandeja de entrada para obtener más detalles. |
Trop foncéJe me suis aperçue que la couleur est trop foncée par rapport à ma couleur naturelle et on m'a fait plusieurs fois la remarque . 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAnne Marie G. - Merci pour votre commentaire. Nous sommes sincèrement désolés que votre coloration soit plus foncée que prévu. Nous espérons pouvoir vous aider à obtenir la meilleure couleur qui soit. Veuillez vérifier vos emails pour plus d'information de notre part et si vous avez des questions, n'hésitez pas. |
Bad resultI am not happy with the results! Gray hair is still showing 0 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDanieh - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
FailDid not cover my gray hair 0 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKelly - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Damaged both times.923770 order was.damaged.just like the first. Have pics 601.395.5005 1 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenChristy - We're truly sorry that your order arrived damaged. We have reached out to you via email to see what we can do about remedying this situation, so please keep an eye on your inbox for more details. |
Color made roots slightly orangeThe color made my roots slightly orange looks awful 2 von 3 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRonnie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color is fine, but my skin reactedFor some reason, I have itchiness on my skin - hairline. 0 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenStella - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Poor coverageCouldn't tell I even colored my hair. Very disappointed. 0 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |