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Color Set
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67'686 Verifizierte Kundenbewertungen |
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To long of a shipping process and wrong color.I waited so long for this to get here I think it took 5 or 6 weeks to here and by the it got here I had already colored my hair. I had to wait a month but I got sick so it was delayed again. So I finally tried it and I was so disappointed.There was no no light copper that I wanted. I sent a photo of my hair clearly showing the color that I wanted and picked it out of you color chart and even told you to make a little redder. I texted you he informed you what had happen and all you said was I'll send you a free shipment of it. I stated that I didn't want it because it was the wrong color only for them to come back with the same answer. I asked to talk to a supervisor and they said someone would be calling me soon. I never heard from them. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Susan, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorThis color turned my hair orange and brassy,definitely not what I expected. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTraci - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Wrong shadeI have been buying this for years but this time the colour is completely wrong, it's bright red!!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Rita! I'm so sorry to hear your color was wrong this time. Please check your emails, we got back to you to help you. |
Color fades fast over graysI gave this a fare try with 4 uses, and found that it fades faster than the store box color I use. It's not worth the money to me. Also, I cancel my subscription over the phone with CS the day I received the next months box and got a refund. Then I end up getting another box this last month that I didnt want! Turns out they didn't cancel my subscription like I requested! So, I went online into my account and cancel it this time myself! I'm going to be extremely mad if I receive another box of this junk hair dye again! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHeather - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! We've gone ahead and added a free reformulation to your account. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Not for everybodyI've only tried it once. Quantity and materials were good but product did not cover my gray. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRosanne - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color change.My 2nd order left my hair more ‘ginger’ than strawberry. The first was a subtle strawberry blonde & golden. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenValerie- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DécevantColoration un peu trop claire au racine et cheveux blanc toujours visible…un kit soi-disant offert mais il n’était pas dans le colis bref j’ai résilier mon abonnement pour ça ! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMélissa O. - Merci pour votre commentaire. Nous sommes vraiment désolés que votre coloration n'a pas répondu à vos attentes. Nos Experts Coloristes vous ont contacté par email afin de vous aider et remédier à cette situation. Veuillez vérifier vos emails pour plus d'information de notre part. Aussi, nous vous confirmons que votre première commande incluait deux flacons de colorants, dont un offert. Si vous avez des questions, nous restons à votre écoute. |
Terrible colorVery dull and an ugly color. I do nor recommend this shade. It’s awful. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLori - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Commande non reçuCommande non reçue assistante zéro après plusieurs mails rester sans réponse j'ai résilié mon compte aucune communication Je recommande pas du tout ce site il est à fuire 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRomuald M. - Bonjour, nous sommes désolés que vous n'ayez pas reçu votre commande. Nous avons répondu à vos deux emails et tenté de vous joindre par téléphone. Veuillez vérifier vos spams/indésirables ou rappelez-nous. Nous souhaitons vous aider. |
Pas satisfaiteJe voulais plus foncé et 1et shampoing,ça decolore et on voit les cheveux bl 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenChristine M. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que vous soyez déçue par les résultats de votre coloration. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. À très vite ! |