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Color Set
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67'686 Verifizierte Kundenbewertungen |
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Never again!My last experience was a disaster! While applying the color to my hair ,I noticed that the bottle was warmer than usual. I continued to apply ,then I realized that the bottle got really hot ! I rinsed off the product immediately for at least 30 minutes with cold water. My scalp and ears turned bright red. The unused portion that was thrown out had the cap on .Well it became extremely hotter because the cap popped off and the product burnt a hole in the garbage bag . 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRosa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Greys turned blonde. Ordered brunette hair colour!I’ve got a lot of grey hair around the frame of my face. I’m a brunette and ordered full coverage hair colour according to the numbers my hair dresser supplied. The result was ridiculous. All greys turned platinum blonde. The rest was dark brown. I had to go to a salon to sort the problem out. I looked like an odd coloured skunk! Beware. You’ll get full coverage on greys but not in the colour promised! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Melissa, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Black instead of dark brownReally disappointed by this colour. I was at first really excited to use it as it seems so luxury compared to a bog standard box colour. Whilst washing it out I seemed to lose a lot of hair. I needed to clean the plug hole out twice to let the water out. My hair is now a mixture of jet black and stripey dark brown. I'm desperately trying to lighten it now with head and shoulders every day. I feel like I'm wearing a black hat. The hair that is black looks really course now. I've booked to have my hair coloured in a salon next time as I feel like I'm damaging my hair 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Sophie! We are so sorry to hear your color hasn't met your expectations. Please check your email, we got back to you to help you further. |
I got it totally broken,,, very unsatisfied,When I received my order , after opening my package it’s totally broken and it’s fall around everywhere inside. I couldn’t even use it because it has nothing inside. I took pictures of this ,, if possible please send me new ones. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Sadiya, I am so sorry to hear your order arrived damaged. We take our clients' feedback to heart and continue to improve our products each and every day. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Worth a tryThis color is decent hair color, it does the job however I do wish the customization was more customized towards each individual customers wants & needs instead of using the same formulas. I do like that you receive your gloves, brush and everything you need to color your hair one thing I would maybe suggest is making the conditioner a little larger so you can follow up to condition again the color is a tiny bit drying. But all in all a great service. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenReeska - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Gray hair coverageDoesn’t cover gray hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Paula, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Horrible ColorI looked like the Wendy Chic.. the same result I get from regular box coloring and perhaps even worst. Not even close to the copper strawberry red I am. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenThank you for reaching out to us here at eSalon! We are so sorry to hear your color turned out too red and not strawberry. Our Color Happiness Guarantee is something we take seriously. We'd love to work with you to find a solution and have your hair color turn out exactly as you imagined. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color very disappointingFor the first time the color was not what I expected. It was dark and had very little depth. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Susan, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Service décevantCommande faite mardi 29/07 avec le service payant "prioritaire" pour recevoir le produit avant le week-end. Un mail vient de m'informer que la commande arrivera le 5 aout, soit 1 semaine après la commande malgré les frais de livraison prioritaire ! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMarie D. - Merci pour votre commentaire. Nous sommes désolés pour cette confusion, cependant le traitement prioritaire est un service propre à eSalon qui permet d’accélérer le traitement de votre commande et ne concerne pas le mode de livraison. Nous ne proposons pas de livraison express. Nous allons revenir vers vous par email afin de vous aider. |
This color was nice but I need to go a little darker !Love the color need to go a little bit more darker or a golden dark medium brown my Grey's are very hard to cover especially on top down my hair line 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Tammy, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |