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Color Set
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67'686 Verifizierte Kundenbewertungen |
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Love my colorI just wanna let the stylus know that I love the color a little darker than what I had. I absolutely love it so I wanna thank her and the websites not letting me put five stars. It only let me do one star thank you very much Leslie Walser. P.S. The color did cover the gray. I only saw one gray hair that didn’t get covered. I will be purchasing more color and I want that very same color and I hope I can stay with the same stylist. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLeslie, Thank you so much for your feedback! We’re thrilled to hear that you loved your color. We can confirm that your future orders will continue with the same formula as your last one, unless you request an adjustment. We look forward to continuing to provide your dream color! |
Colour to darkI found communication in the ordering process, very difficult because the email thread went too long and the emails got mixed up. The colour ended up being too dark and dull. Very disappointed with Luke’s response. Standard response claim the customer 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Too darkI wish I could figure out the original combo I had for my winter color. It was a little less golden undertones, and more of a mahogany-plum color, a little more in the mahogany. This last color almost looked black. Way too dark 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKwajalyn, Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Grey coverWhilst I asked for a slightly darker shade this time because the original color didn't cover the gray at the roots it was very dark and didn't cover the grey around the hairline or at the temples. 😔 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTeresa - We are sorry to hear that you were disappointed by the grey coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists. We truly appreciate your feedback and the opportunity for us to make it right! |
Terrible experienceI waited three weeks for my package, only to get the same result as with a random supermarket cheep dye. One of the bottles leaked inside the parcel. The color turned out much warmer than I described. My hair isn’t glossy after the procedure; it looks lifeless and faded, and it didn’t even cover my grey hair. I ended up with a light fox red instead of the requested neutral dark blonde. I don’t recommend it. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Je n'aime pas.Bonjour, Je voulais une coloration plus foncée qui couvre mes cheveux blancs. Mais c'est toujours un blond cuivré et cela ne couvre pas bien du tout mes cheveux blancs aux racines. Je suis déçu. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJulie L. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration n'a pas répondu à vos attentes. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. Veuillez vérifier vos emails pour plus d'information. |
Same issue with every dyeI decided to try this custom color thing as standard dyes don't let one adjust undertones.. I wanted by dye to be as ashy as humanly possible and alas, it was not. It faded within 2 washes and had warm undertones that I specifically asked to avoid 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Kerry, We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
The products are great.Unfortunately the root colour wasn't right and so although it blends it is different to the rest of my hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMiss W. - Thank you for your feedback! We are so sorry to hear that your root colour looks different. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
something has changedI have ordered over 50 times from eSalon and since October 2025 it seems the formula and grey coverage has changed and no longer sufficient. As long-time customers we rely on consistency and/or transparency. Customer service was responsive, but the experience was frustrating and required correction. I need to try other options as eSalon no longer seems an option. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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ColorPretty color just too gold not happy because I thought I was getting a beige blond like it said. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |