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Color Set
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67'686 Verifizierte Kundenbewertungen |
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Didn't color the greyI was disappointed in the results. The grey did not cover. I had to purchase a store product to cover it. Too expensive for no results. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Loriann, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Weak colourVery mild coverage. I don’t have any greys and found that this was by far one of the worst colourings I’ve had. It threw a strong shade of red even though I specifically asked for a medium brown. Disappointing at the least. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNatasha P. - Thank you for your feedback. We're so sorry to hear that you are disappointed by the coverage of your hair colour and the shade. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly. |
Not satisfied at all.I didn't have any colour on my hair, I was asking for a lighter, ash colour. However the end result was a lighter colour with orange / red effect. I said okay, I will give a second chance, asked them to make it lighter with ash. I also attached photos. They said it can be a bit lighter but not much. The result was exactly the same, nothing changed, it looks orange and ugly. I need to go the hairdresser to fix it... 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNoémi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Looks lovely at firstThe colour looks great at first but after 2 washes it seems to wash out (permanent hair colour) 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNatasha - Thank you for your feedback! We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Colours, we may have a simple solution for you. Our Colour Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. |
Very disappointingWas hoping for something even better than a drugstore box color but this is definitely a worse color for me. All I notice is that it gave my roots a more reddish hue which was not what I wanted at all. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenElizabeth - We’re so sorry to hear that your roots had more of a reddish hue. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Poor grey coverageDid not adequately cover grey hair. Was better than pre application but not by much. I liked the fact there was no scalp irritation and the smell of product was minimal. I wouldn’t continue with this product unless next kit addressed the grey situation! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMargot - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Specialized formulaDid not color my roots in the front. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenGlenda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
ColorThe mahogany added into the color looks awful when my hair is done. Very dark and want to have lighter natural looking auburn as my overall color when I am finished. I haven't used the last 2 boxes and will try one of them again this week but have not been happy with the darkness as does not look natural on me. I am used to the light to medium auburn with some lighter highlights 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCarol -We’re so sorry to hear that you were disappointed by the results of your color application - that the color was too dark. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wanted to like thisI’ve been using this product for over a year and am consistently having breakage and poor coverage of grays. I cancelled before my last shipment and it shipped anyway. I somehow always receive the emails that my color HAS shipped but never receive the “your product ships soon” version. I’ve gone back to using a hair colorist. I emailed salon about this latest unauthorized shipment and received no response. 🫤 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenErin, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too darkI had selected a very light blonde due to that being the color I last used. The colorist I worked with said that it was too blonde and would t work with my medium blonde hair. I took her suggestion and she lightened the color she chose for me. However, after doing the color in my hair, it made it darker than I had it, which I didn’t want and feel it looks mousy. I would have preferred to stick with the light blonde I had originally selected myself. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenChelsea - We’re sorry to hear that the color wasn’t what you expected. We value our customers’ feedback and use it to continually refine and improve our products. We hope to assist you in the future achieving hair perfection. |