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Color Set
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67'686 Verifizierte Kundenbewertungen |
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Red-ish tintI chose this color in the believe that it would match my own dishwater ashy medium blonde. It was the coolest medium blonde in the chart. It has a distinct red tint though, which made my regrown roots seem even more grey than before. Needs a lot of adjustment to fit my natural haircolor and conceal my greys 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMaj - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
paper cap on developer still not firmly attachedI have used these products for many years now. However, in the last year the paper seal on the developer has often lacked a tight seal causing the products to develop too fast once mixed. Recently, my formula was changed to develop slower and adjust darker to prevent it turning red and washing out after one or two washes. This has helped, but the last bottle of developer was not tightly sealed which once again affected the final color. When I contact the company I am told that the products are acting as expected, but having used this for years, I can see a change when the cap does not come tightly sealed. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPatricia- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist has received your feedback. They will review your comments and adjust your formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Did not remove warmth from colorI was changed to a medium blonde ash to remove all of the warmth from my hair. It did nothing to it. It was a color correction from the first time. I’m just not satisfied at all. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJudy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Second tryHi, Still no gray coverage and I kept it on for a full 24 hours. I have to cancel my subscription 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDawn - We’re sorry to hear the color didn’t meet your expectations. Your feedback is incredibly important to us, and we’re always working to improve our products. We truly appreciate you giving us a try and hope we can help you achieve your perfect hair color in the future. |
Did nothing for my hairI followed the steps precisely and my hair color did not change at all. Would not recommend. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAshley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too lightThe color came out a lot lighter than I wanted. But, the product didn't damage my hair and it became smoother. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMichelle- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Demi-permanentI chose the demi-permanent hair color and while it gave a nice color for about a week, it quickly faded. I wash my hair every 2 days and after 8 washes, it significantly lost color and my old highlights started showing through. I'm going to try the ammonia free permanent color next and hopefully get better results. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJennifer - We truly appreciate your feedback! I'm so sorry that your color faded. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the shade I orderedIt turned out like almost a light strawberry blonde. I really wanted a vibrant coppery red. More orange copper than red and much more intense color. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAutumn - We truly appreciate your feedback! I'm so sorry that your color was not as vibrant as you had hoped. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern, and the color has been adjusted. Please let us know if there is anything else we can do to help! |
Does not cover thick grey hair for 66 year oldAbsolutely does not do the job for 66 year old woman with thick grey hair 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenI'm so sorry to hear you weren't happy with your color. We take our satisfaction guarantee very seriously. We'd love to make it right, and our talented team of colorists is here to help. Please send us a quick email to [email protected] and we'll help adjust your color! |
Hate itCancel my subscription!!!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Angie, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |