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Color Set
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67'686 Verifizierte Kundenbewertungen |
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For the last most recent shipment only.I have been very pleased with all kits except the most recent shipment. The color kept fizzing over. The lotions remained a dark brown, before applying my roots. It did not look the normal shade. Once applied, the color did not cover well at all. I read instructions as usual & proceeded to color my roots as soon as I mixed the solutions. Question: are you receiving payments for all of your color kits sent to me? My records show not! Please respond and provide a phone number. The usual phone number is not allowing me to speak to an agent. If I need to pay, kindly bill me. Marilyn Fries 909-247-0001 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMarilyn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color fizzed over and the color did not take the normal shade. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not for meMy hair turned orange not for me please make sure I don’t get any more products of any auto ship. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSheryl - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Loved the packaging, color didn't work for meI loved how easy it was to mix the color but it was the wrong color. My hair is dark brown/black and the color was more of a milk chocolate. It also didn't cover a lot of the gray. Second shipment, the color was darker but not dark enough and again had the same issues with the grays. I sent my third shipment back and waiting on my refund. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJeneen- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Dark blonde??If you mixed dark blonde for me, I’ll eat my hat! It is medium/dark brown. It’s not what I wanted. I told you I had been using different blonde shades. I will not be using esalon again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMarleen- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Yep super brassy and white hair redI’m at a loss. I was very specific and what I said my problems were. I was very hopeful. Once again, yes, the brown and the light and brown from the sun came out a beautiful, dark, medium hash brown any hairs that were white, even softened beforehand and developer applied beforehand to open the pores and left it. Sit on longer as instructed for the white hair. Yep red! 👎I’d like my money back, but I’m certainly not getting any more. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKeli - We’re so sorry to hear that you were disappointed by the results of your color application and it was too red. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t work and no response from eSalon despite 2 messagesI sent clear pics of my hair and the product I received didn’t work. I messaged them twice and had no response. Customer service is not good enough 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRianna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Changed hair colorI ordered 8n summer blonde to go from dark 🔵 blonde to a lighter blonde, I ended up with dark blonde with reddish tint, it darkened my hair color not lightened it!!!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDawn- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not damageI didn't want orange, asked for no orange in my hair. Got lots of orange in my hair. 😟 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenReni - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our agents to resolve your concern. Please let us know if there is anything else we can do to help! |
AwfulPlease don’t waste your money. This is probably one of the worst hair dyes I’ve used. The bottles aren’t big enough to do your full head, the dye itself sets on your hair so it’s impossible to massage/ distribute evenly through the hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBecca Davies D. - Thank you for your feedback. We are so sorry to hear that your experience was not all it should have been. Based on your profile, we see that you have already worked with one of our agents to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong color and they didn't fix itIt was not the right color and I asked for it to be redone and they said they would but never sent it and are now sending another order of the wrong color and charging me. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKatrina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. |