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Color Set
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67'815 Verifizierte Kundenbewertungen |
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Coloration horribleJe veux annuler toute cmande avec vous 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLefortier V. - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous allons vous contacter par e-mail afin de vous aider et répondre à vos objectifs couleur. Veuillez vérifier vos e-mails, pour plus d'informations. Merci encore pour votre commentaire. |
Color washed out after 3 shampoos.I complained after my last shipment and the formula was supposedly adjusted but still started to fade and wash out after 3 shampoos. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKaren - We’re sorry to hear that you were unhappy with the results of your custom color! All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
Not satisfiedThey sent the wrong color, I canceled yet they sent it after I canceled. Also Italked to a colorist and after I told her two times I couldn't use certain tones they sent the color with both tones that would not work with my hair they Also didn't give me a full refund it's not good business to send wrong color. I am very disappointed and dissatisfied. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJody - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
NulJe veux en rouge 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMarie Pascale C. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation. |
Too DarkDefinitely not a strawberry blonde. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLeslie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Muy oscuroNo me gusto el resultado demasiado oscuro 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCarla - ¡Gracias por comunicarte! Lamentamos saber que la formulación de su color resultó más oscura de lo que esperaba. ¡Garantía de felicidad de color al rescate! Un experto en color se comunicará con usted por correo electrónico en breve para trabajar con usted para encontrar una solución y acercarlo un paso más a alcanzar sus sueños de cabello perfecto. |
Too DarkThis time my color was far darker than the previous coloring. The color is pretty but for some reason, it looks so much darker than before. Could it possibly been changed somehow? 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBarbara - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Terrible ColorIf I could give my "custom" color a zero I would. Sent a picture and a color stylist created a color that looks like shoe polish! Awful experience. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSheryl - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Just enoughColor coverage over grey's....grrrr Supposed to cover these stubborn greys! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Nicely presentedUnfortunately, this is still far too red. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTrisha R. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |