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Color Set
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67'798 Verifizierte Kundenbewertungen |
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Une catastrophePlutôt sympa dans son petit emballage, notice facile à comprendre et à exécuter mais le résultats n’est pas du tout celui voulu j’ai obtenu les cheveux roux carotte alors que je suis blonde et demandais du blond plus clair! Après avoir tenter un nombre excessif de produit bleu avec une dépense de +30€ de produit puis être allée chez le coiffeur (+70€) ils ne sont pas tout à fait remis de ces reflet roux et j’ai du faire une couleur plus foncée ! Tout l’inverse de ce que j’aurais voulu ! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAgathe P. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration n'a pas répondu à vos attentes. Notre garantie Coloration Heureuse est primordiale pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation. Veuillez vérifier vos emails pour plus d'information. |
The instructions were not great. I did better doing it my old way.The colour was good at first but faded quickly. I’m glad I tried it for the introductory offer, The fact that the colour faded so quickly is not reassuring to go forward with it considering the change in cost. I followed the instructions to the T, yet my roots weren’t covered. I thought I’d let that go for the first time, but I noticed the colour was not bright like I’ve experienced with other colouring that I have tried. There was no shine at all. It looked “blah” I’m sorry to say/ 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCarolyn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I'm not sure they even listenI keep saying I want purple tent to my hair not red but they new dye they sent is no even close.. idk just seems like a waste of money 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKayla - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color reformulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. We appreciate your feedback and look forward to helping you reach your desired color! |
Was not even close to right colorIt was Wong color light brown ask for black with purple shimmer 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKylie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not goodNot happy with product a lot darker then photos of shades. Shampoo and conditioner were too small not enough to cover Head let alone full length of hair 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Kim! We are sorry to hear that your color was darker than expected, and you didn't have enough product. Please check your emails, we got back to you to help you further. |
Ne couvre pas bien les cheveux blancsLa couleur correspond à mes attentes, mais les cheveux blancs ne sont pas couverts alors que c'était un des deux points à corriger 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCécile - Merci pour votre partage. Nous sommes vraiment désolés d'apprendre que vous n’étiez pas satisfaite de la couverture de vos cheveux blancs, et nous serions heureux d’ajuster votre formulation sur-mesure pour les couvrir mieux. Nous vous avons envoyé un email avec plus d'informations, n'hésitez pas à revenir vers nous si besoin ! |
Last colorPlease look at photo...my hairline around my brow is orange/ugly reddish. I am on a 2 week tour of Japan and will not be calling you. Look at the bottom picture with my daughter...that is my color! Really disappointing to be traveling and taking bad pictures with this fake ugly color. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDarla - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not lasting colorThe color seems to have faded after my first shampoo. Disappointed with this. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMary - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
AwfulI was finally able to try my color and followed the instructions to the letter. I was so excited to see the end result only to see all the grays were still visible! This was a complete waste of time and money. I was trying this brand out to see if it was a better product than my usual Madison Reed…it was not. I hope everyone else has a better experience. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHeather - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Hair colorI am not ordering anymore hair color as it is really not any better than what I get at a beauty supply store at a whole lot less price. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSusan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |