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GESCHRIEBEN VON:
Ellie M.
16. Juni 2020
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Washed out in 2 washes
GESCHRIEBEN VON:
Ellie M.
16. Juni 2020
My hair colour washed out within 2 washes, very disappointed, I’ve ordered twice and it has done this both times
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GESCHRIEBEN VON:
Solange K.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Carima G.
16. Juni 2020
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Déçue
GESCHRIEBEN VON:
Carima G.
16. Juni 2020
Trop compliqué et trop long à appliquer seule, heureusement mon mari me l a appliquée. Les cheveux blancs sont réapparus 10 jours après la pose sur 5 cm donc ce n est pas la repousse mais la couleur qui n a pas tenue.
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Denise M.
16. Juni 2020
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Too dark again
GESCHRIEBEN VON:
Denise M.
16. Juni 2020
Left hair soft but still dark for a dark blond
Please cancel all future hair color
Resorting to a salon 😕
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Katia A.
16. Juni 2020
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not ordered
GESCHRIEBEN VON:
Katia A.
16. Juni 2020
I did not order these items.
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Jamie D.
16. Juni 2020
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Inconsistent coloring
GESCHRIEBEN VON:
Jamie D.
16. Juni 2020
The most recent color I got is not a change from what I normally get. The color set very inconsistently. It’s coming off inconsistently too. I haven’t changed water or products so this really surprised me. I’m not happy with the results.
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Vickie B.
16. Juni 2020
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Got what I paid for
GESCHRIEBEN VON:
Vickie B.
16. Juni 2020
My hair was way too dark even after personalization. A professional I am not, and my hair showed I got only what I paid for. I did not like the long term results.
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
RiverVal
16. Juni 2020
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Messiest Dye I've Ever Tried - Color Not Right
GESCHRIEBEN VON:
RiverVal
16. Juni 2020
Let me start by saying I have regularly dyed my hair for over 10 years now myself, using both many different kinds of box dyes and professional dyes.
Pros:
1. Hair feels healthy afterwards and not dried out
2. Customer service is responsive and helpful
3. The kit is really fun, there's a poem on the box and your name is on everything. Instructions are straightforward and easy
Cons:
1. They had trouble getting the color "black" right. This was actually a big reason for me to try a new brand: "they can't possibly mess up black, right?"
Initially when picking out my color, I did not get an option for blue-black, just "soft black" which we all know is just dark brown. In the comments, the company had responded to others that if their color wasn't there, to pick the closest one to it and leave comments about what you actually want so this is what I did.
My first coloring left about 2-3 inches of my roots dark brown while the rest of my hair was jet black from the box dye I had previously used (I took pics and sent it to them with my feedback). I decided to give them another chance and wrote some feedback to get my formula adjusted. Second round was a little better but still not black. Third round was the same and that's when I canceled my subscription
2. This dye sort of feels normal throughout the process until I got out of the shower: there were splashes of dye ALL OVER MY BATHROOM! It had splashed out of the shower while I rinsed it literally everywhere, there was even some close to the ceiling somehow! Like I mentioned before, I have dyed my hair with many different kinds of dye and not a single one has splashed all over the place like this one did while being rinsed - be super duper careful during your process and check everything twice when you're done.
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Toni D.
16. Juni 2020
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Don't Count on Receiving your Color On time...
GESCHRIEBEN VON:
Toni D.
16. Juni 2020
My first order was May 16. It is now June 16 and I've yet to receive my color for which I requested a 3 week reordering schedule. So now I've switched to receiving color every two weeks so perhaps I can then inventory a back order of supplies whereupon I can, in fact, apply color on a 3 week schedule...
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Meg M.
16. Juni 2020
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I never received this order.
GESCHRIEBEN VON:
Meg M.
16. Juni 2020
Can you please tell me how to get in touch with you? I can't find a phone number anywhere on your site. This order shipped May 30 and I still do not have it. Please call me at 410-310-2209
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Nichole D.
16. Juni 2020
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Good value for introductory price
GESCHRIEBEN VON:
Nichole D.
16. Juni 2020
Kit came boxed adorably with everything needed to do the job. Colored my hair may 29 looked great but today on june 16 the grey is already coming thru again noticed it few days ago. I need something that's gonna last more than 2 weeks with minimal washing or i cant justify the value of paying more than a walmart boxed garnier.
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Jordan E.
16. Juni 2020
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Kit Was Nice, Color Was Wrong
GESCHRIEBEN VON:
Jordan E.
16. Juni 2020
The presentation and packaging was awesome. Instructions were easy to follow. However, the color was completely off. I wanted to go from bleach blonde to dark blonde and instead I now have very dark brown hair... I followed the instructions exactly. Contacted customer service a few days ago and have received no help to fix this. I’m disappointed.
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Renee H.
16. Juni 2020
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Fades
GESCHRIEBEN VON:
Renee H.
16. Juni 2020
I notice that the color fades and that is a concern for me. I do not wash my hair daily. Can you check into the formula and see if adjustments can be made?
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Cami M.
16. Juni 2020
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Didn't color my gray roots
GESCHRIEBEN VON:
Cami M.
16. Juni 2020
I only gave 3 stars because it didn't cover my roots. I liked the overall product and was quite easy to apply.
I only used it as a root blender as I have highlights done.
Thanks ~
Cami M
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Diane K.
16. Juni 2020
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Hair loss caused by eSalon products
GESCHRIEBEN VON:
Diane K.
16. Juni 2020
Hello - I am experiencing hair loss (about 50%) from use of your product. i have not changed other products I am using. Please connect me with legal to discuss. Thanks, Diane
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Allyson J.
16. Juni 2020
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Not satisfied
GESCHRIEBEN VON:
Allyson J.
16. Juni 2020
Will be cancelling order
Hair was dry after application
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Holly S.
16. Juni 2020
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Not the Right Color and Not Enough Dye
GESCHRIEBEN VON:
Holly S.
16. Juni 2020
The color I wanted- cool/neutral lighter blonde- was vetoed by my consultant. I said ok- they apparently know best. So, I instead got a generic medium blonde color. I told them my hair pulls warm and I didn’t want that- but I now have deeply warm medium/dark blonde hair anyway.
Also, I explained that I have very fine, very thick and very long hair- and as a result- I was given 2 small bottles of dye/developer. Not enough. Nope nope nope. There are some places underneath my hair which were not saturated enough to be even.
I really wanted to like this but I just don’t know how to be successful using this product when I’m not being heard in the consult- I guess if I were to try again I would just pick whatever color I wanted and ignore the colourist suggestions idk. Maybe I’m just annoyed because my hair is now nearly mustard coloured. Ugh. If I’m being generous, I’d say I t’s not terrible, I guess, but it’s not what I wanted.
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Crystal G.
16. Juni 2020
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Such high hopes!!
GESCHRIEBEN VON:
Crystal G.
16. Juni 2020
I had such high hopes, I watched and waited. I read so many reviews, and finally I decided okay im gonna try it. Took the towel off of my head after the shower and I couldn't even tell that my husband and I had just spent all of our time together trying to give me the hair color that I have always wanted!! Nothing! Two bottles and....NOTHING!! I followed the instructions to the letter!
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Joanne D.
16. Juni 2020
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Color too light
GESCHRIEBEN VON:
Joanne D.
16. Juni 2020
The color was too light plus did not last on my hair for more than a week. It’s very hard to wash the color out. I had a terrible allergic reaction to this product.
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
D M S.
16. Juni 2020
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Been over a week still no color, package is now in Kentucky.... Im in MD....
GESCHRIEBEN VON:
D M S.
16. Juni 2020
So I ordered my color, its shipped and I even spent the extra 5$ to get it quicker... what a laugh, it isn't even in my state yet delivery a week from now... so much for fast track... After I get this im done and will go back to Madison Reed so cancel my account. Well its been a week, no color yet.... checked tracking and its still in another state... are you fucking kidding me..... Never again.. Madison Reed and Ulta send my color out in a day or 2 so Esalon you can kiss my ass and I will continue to warn people about your shitty practices...5$ to fast track and here it is a week later and nothing...... What a rip off..... If I could give zero stars I would but elsalon has to be greedy and cant even allow an actual rating.
1 von 2 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Jessica P.
16. Juni 2020
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Didn’t cover gray
GESCHRIEBEN VON:
Jessica P.
16. Juni 2020
I was meticulously thorough with my application and kept the color on for longer than the recommend time but many of my grays are still gray.
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Jane P.
15. Juni 2020
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Nice concept, but doesn't cover gray well
GESCHRIEBEN VON:
Jane P.
15. Juni 2020
Not very good coverage. Gray was still visible after use
1 von 1 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Cindy B.
15. Juni 2020
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Failed
GESCHRIEBEN VON:
Cindy B.
15. Juni 2020
Finally used the product last week, June 10, 2020. Not happy with the product because it left my hair dry (the conditioner wouldn't even soften it up) & it didn't cover the gray for long. I followed the directions, this is not the first time hair color was done at home. I specifically stated that my hair turns gray 3 weeks into color. This time after 4 days, the front of my hair was white, the color disappeared. Not happy with the product. I had to go to Sally Beauty Supply to get a different type of root touch up.
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Angela S.
15. Juni 2020
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Dark
GESCHRIEBEN VON:
Angela S.
15. Juni 2020
Color was wayyyy to dark
0 von 0 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Elizabeth M.
15. Juni 2020
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Not happy
GESCHRIEBEN VON:
Elizabeth M.
15. Juni 2020
Color washed out of roots after three shampoos. Will not order again.
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Carol F.
15. Juni 2020
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Color
GESCHRIEBEN VON:
Carol F.
15. Juni 2020
I answered the questions regarding hair color, this was too dark
0 von 0 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Morag A.
15. Juni 2020
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Not for me...
GESCHRIEBEN VON:
Morag A.
15. Juni 2020
This is my 3rd colour order. After the first 2 my greys are still untouched and my hair is dry and brittle. My colour was amended and developing time lengthened but still no difference. I can't fault the team for customer service and commitment to trying to get it right, they went above and beyond. Unfortunately no instructions for very short/pixie hairstyles to help with sectioning hair etc (I found this very frustrating) I have used the esalon shampoo and conditioner religiously and do the once a week conditioning retreat, but the condition of my hair after colouring has been terrible. Also the amonia/chemical smell was overpowering (my bathroom window open and extractor fan on the whole time) All of which means that no matter how much I want this to be great.... Its not!
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GESCHRIEBEN VON:
Solange K.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Delanie C.
15. Juni 2020
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Terrible color
GESCHRIEBEN VON:
Delanie C.
15. Juni 2020
Both the copper mahogany And now this light brown are nothing like what I expected. With the recent transition to light brown I was left with dirty dish water color hair. It’s so frustrating. The colors just aren’t accurate.
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Emma P.
15. Juni 2020
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Roots not fully covered, greys still visible
GESCHRIEBEN VON:
Emma P.
15. Juni 2020
It made my lockdown hair look better but didn't quite do the job. Greys still visible and roots look diff colour to ends, but it looks OK. I followed the instructions and I know how to dye my hair, I used to do it all the time, but I think I'll stick with the actual salon for now!
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GESCHRIEBEN VON:
Solange K.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Megan B.
15. Juni 2020
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Missing items in package
GESCHRIEBEN VON:
Megan B.
15. Juni 2020
Missed pair of gloves and shampoo and conditioner. Really like the product but not happy with this inconsistency.
0 von 0 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Bian A.
15. Juni 2020
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Didn’t cover my gray hair
GESCHRIEBEN VON:
Bian A.
15. Juni 2020
I am a little disappointed about this, I know my gray hair is alot and it is evrywhere but still i kept the color as much that I can handle for almost 50 mins and I see gray hair after I washed it :( and after one week I started to see my gray roots back!
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Laurence G.
15. Juni 2020
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La formule abonnement
GESCHRIEBEN VON:
Laurence G.
15. Juni 2020
Je n'ai pas compris qu'il s'agissait d'un abonnement.
Je n'arrive pas à le désactiver.....
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Teresa B.
14. Juni 2020
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Loved it, until...
GESCHRIEBEN VON:
Teresa B.
14. Juni 2020
I was impressed with the color when I first did the application, although I didn’t notice my hair was any softer or less frizzy than using a store bought color. But, I was happy and ready to continue. It is two weeks post color and my grays are horrid! I have never had a hard time covering grays before and I look like it’s been 8 weeks since I colored my hair. I am willing to give Esalon one more shot to see if maybe the first one was a fluke. But if the grays continue to be this hard to conceal, I’ll go back to my $9 box.
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GESCHRIEBEN VON:
Jennifer S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
raynor O.
14. Juni 2020
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colour was to dark for me
GESCHRIEBEN VON:
raynor O.
14. Juni 2020
liked the idea but colour was to dark for me
0 von 0 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Jennifer S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Honeygirl G.
14. Juni 2020
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not happy
GESCHRIEBEN VON:
Honeygirl G.
14. Juni 2020
My hair did not turn the way it should be.
0 von 0 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Jennifer S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Karmarie M.
14. Juni 2020
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Left a red-ish color
GESCHRIEBEN VON:
Karmarie M.
14. Juni 2020
Gray coverage wasn't 100% and the color had a weird red tone to it.
0 von 0 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Jennifer S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Gail S.
14. Juni 2020
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I am a licensed hairstylist but loved the picture of the pearlized copper
GESCHRIEBEN VON:
Gail S.
14. Juni 2020
I loved the color this was supposed to be. I loved the way the system was set up and the directions. It started out too dark, made my hair feel strawlike, but this is old lady hair I am dealing with. The color faded quickly at the roots but left my ends dark. I will have to work at getting it back to where it was before I used it. Also as it faded it looked ash, seriously ashy, which isn't copper even pearlized copper it is just dull ashy brown hair. I do not want to continue receiving, I have tried to call and cancel as it was auto deducted from my paypal. I was glad to try it out, but not something I want to continue. Thank you.
0 von 0 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Jennifer S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Antonieta V.
14. Juni 2020
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No me gustó como me quedo me quemo el cuello
GESCHRIEBEN VON:
Antonieta V.
14. Juni 2020
No sé si fue la primera vez esperaré el próximo pedido y si no me gusta lo voy a cancelar muchas
0 von 0 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Cecilia A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Katie P.
14. Juni 2020
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Made my roots brassy
GESCHRIEBEN VON:
Katie P.
14. Juni 2020
Hair is destroyer hoping salon can fix it once they reopen. Wish I’d never tampered with it!
0 von 0 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Jennifer S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Judy W.
14. Juni 2020
|
gray coverage
GESCHRIEBEN VON:
Judy W.
14. Juni 2020
Good afternoon:
The product covered my gray hair a bit better than box color. However, the coverage was not that great. It helped camouflage the gray somewhat better.
Thank you.
Regards,
JW
0 von 0 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Nicola M.
14. Juni 2020
|
Not worth it
GESCHRIEBEN VON:
Nicola M.
14. Juni 2020
I was really excited to receive my colour and was looking to achieve a light ash blonde root. The colour was not what i requested and made my hair even more golden. I would have saved money by getting a box dye from the shop as this was the same result. If you want to save money go to you chemist and buy dye or just go to a hair dresser.
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GESCHRIEBEN VON:
Solange K.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Lacy C.
14. Juni 2020
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Loved the color, not the fade!
GESCHRIEBEN VON:
Lacy C.
14. Juni 2020
I chose a color and the stylist adjusted the color, so I went with their suggestion. I actually LOVED the color after I immediately colored my hair. It lasted about two weeks and then lightened so much it was maddening!
0 von 0 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Allison S.
14. Juni 2020
|
Just not working
GESCHRIEBEN VON:
Allison S.
14. Juni 2020
Sorry but the formula is not lifting my root and as a result my hair is a medium dark brown. I can no longer continue using your brand. Please cancel and confirm any future orders
0 von 0 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
MILDREY E.
14. Juni 2020
|
I ordered one color and the result was another
GESCHRIEBEN VON:
MILDREY E.
14. Juni 2020
My order was about blue tone and when I used it my hair turn on some clear brown or chestnut. My nature color is black and never ever I wanted a brown or chestnut color because i don't like it.
0 von 0 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Melissa P.
14. Juni 2020
|
Way different than expected
GESCHRIEBEN VON:
Melissa P.
14. Juni 2020
My hair came out WAY too dark. It seems nearly black. My natural color is light brown to dark blonde. I was sent a shade of dark brown. This was definitely not what I was expecting when I normally dye it a light copper mahogany. Now I need to figure out how to fix it. I was looking more for a light shade of copper red blonde. I am hoping in a few weeks that the color will fade some.
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Stephanie S.
13. Juni 2020
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Poor
GESCHRIEBEN VON:
Stephanie S.
13. Juni 2020
Very unhappy with every aspect of this product and company. Buyer beware. It make take you two weeks to receive this subpar hair color. ( If at all). I was given a "credit" for a shipment that never arrived and then OOPS! They forgot to add the credit. If you like dealing with snarky customer service emails and headaches, this is the company for you!
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Annie J.
13. Juni 2020
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pas très efficace.
GESCHRIEBEN VON:
Annie J.
13. Juni 2020
commandée le 12 et appliquée le 16 mai , nous sommes le 13 juin mes racines commencent à réapparaitre . Suis très déçue. Une teinture doit se réaliser tous les trois mois environ non? sous peine d'abimer les cheveux.
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Laura H.
13. Juni 2020
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I like the color.
GESCHRIEBEN VON:
Laura H.
13. Juni 2020
Not overly noticeable. Kind of subtle which was nice except the red tone turned my scalp part read for days. Kind of embarrassing.
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Jessica K.
13. Juni 2020
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A little disappointed.
GESCHRIEBEN VON:
Jessica K.
13. Juni 2020
I ordered a custom color kit and wrote so many notes and attached pictures of the exact color I wanted to have my hair. I didn’t receive any guidance, advice, or any concern from the colorist assigned to me, and the mixture seemed way too generic, not realizing my concerns at all. I followed all of the instructions provided, but the overall application was just patchy and didn’t cover all of the brassy and coppery colors, and actually added too much gold in my hair. I want to like this color so bad because it was supposed to be customized for me but I just can’t feel happy with it.
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Sharon M.
13. Juni 2020
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WORST CUSTOMER SERVICE EVER!!!
GESCHRIEBEN VON:
Sharon M.
13. Juni 2020
I have been waiting weeks for my order and have still not received it. I finally received a tracking number a few days ago. It was delivered to Burlington, ON depot which is 1 hour away from my home. Now it is on its way to Richmond, BC, which is a 6 hour plane ride away!!! When I called to inquire with customer service they said to call back next week!! They would not call the shipping company to look into it. This is not a very efficient system and I will not be ordering again.
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Irma T.
13. Juni 2020
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Agradezco
GESCHRIEBEN VON:
Irma T.
13. Juni 2020
Gracias pero desafortunadamente el color no me queda como lo he pedido
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GESCHRIEBEN VON:
Cecilia A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Vivian L.
13. Juni 2020
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Me quedo oscuro
GESCHRIEBEN VON:
Vivian L.
13. Juni 2020
Me quedo más oscuro de lo deseado
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GESCHRIEBEN VON:
Cecilia A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Leticia L.
13. Juni 2020
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Color
GESCHRIEBEN VON:
Leticia L.
13. Juni 2020
El color resultó muy incitó y no pude cambiarlo antes de que me mandaran la siguiente orden Tube que cancelar la orden.
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GESCHRIEBEN VON:
Cecilia A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Ruth L.
13. Juni 2020
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Not happy
GESCHRIEBEN VON:
Ruth L.
13. Juni 2020
I just dyed my hair today 6/13/20 and already getting another shipment
I want more red in it that I can see whether I’m in the house or in the sun
I don’t like this color at all
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
María G.
13. Juni 2020
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El tinte no cubrió mis canas
GESCHRIEBEN VON:
María G.
13. Juni 2020
El tinte no cubrió mis canas, necesito saber si podrían hacer algo acerca.
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GESCHRIEBEN VON:
Cecilia A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Farrah A.
13. Juni 2020
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It’s not the same color as last time
GESCHRIEBEN VON:
Farrah A.
13. Juni 2020
I liked the last color. I didn’t complain. I thought I would get the same color again. What I received is brown. It’s about 3 shades darker than what I had previously. What happened? This is not what I wanted.
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Myllette P.
13. Juni 2020
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Does not work
GESCHRIEBEN VON:
Myllette P.
13. Juni 2020
am not pleased with the color and would like to cancel my entire subscription/membership.
I notified someone last week about returning the kit because the color did not change. I also am requesting a refund for cancellation of membership. I have since not received a reply
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Pamela C.
13. Juni 2020
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Bad
GESCHRIEBEN VON:
Pamela C.
13. Juni 2020
Bad, bad cancel my account!
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Kim G.
12. Juni 2020
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Wrong color
GESCHRIEBEN VON:
Kim G.
12. Juni 2020
Way too dark, colorist changed it on me
1 von 1 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
H.L 2020
12. Juni 2020
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Wrong
GESCHRIEBEN VON:
H.L 2020
12. Juni 2020
My review isn’t on color because I can’t use it. I requested all over color and was sent root and ends retouch. Not enough to do all hair so wasted my money.
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Andrea R.
12. Juni 2020
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Unsatisfactory
GESCHRIEBEN VON:
Andrea R.
12. Juni 2020
It did not turn out the color I expected
1 von 1 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Chantel L.
12. Juni 2020
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Easy to do but color is no good!
GESCHRIEBEN VON:
Chantel L.
12. Juni 2020
So the kit came packaged nicely. It was very easy to do. However, after coloring my hair I noticed no gold undertones in which I requested when making the formula (which was dark brown with golden tones) Lastly, the color started really fading in about 3 weeks and has more of a reddish tint. My hair almost looks like it did before I colored it. I only tried this because of quarantine and everything being closed and I definitely wont use it again.
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Sandra B.
12. Juni 2020
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Not at all the color requested.
GESCHRIEBEN VON:
Sandra B.
12. Juni 2020
I asked to lighten up to a strawberry blonde, similar to Nicole Kidman’s color. The colorist adjusted my order to a different color than I requested, and now my hair is darker than it was before I started - it came out more like a Susan Sarandon color only without as much red tones. Very disappointed and a waste of my time and effort. Exactly what I didn’t want to be - a dark, mousy brown.
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Cynthia P.
12. Juni 2020
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Incomplete order
GESCHRIEBEN VON:
Cynthia P.
12. Juni 2020
When I received my order I was missing an extra set of gloves. Also I was under the impression that a brush to apply color was included in every order. Was i mistaken?
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Yucelis B.
12. Juni 2020
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A mi no me sentó bien
GESCHRIEBEN VON:
Yucelis B.
12. Juni 2020
El tinte me causo alergia como ya lo comenté en un correo anterior y a pesar de haber enviado la foto solo me recomendaron un solo tinte que no alcanzo para cubrir raíces y retocar color
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GESCHRIEBEN VON:
Cecilia A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Jovettee B.
12. Juni 2020
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Disatisfy
GESCHRIEBEN VON:
Jovettee B.
12. Juni 2020
The color did not last a all so upsetting only covered my grays for a week or less
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Emy H.
12. Juni 2020
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Not so great
GESCHRIEBEN VON:
Emy H.
12. Juni 2020
Although I liked the overall color, it didn't cover my grays well. By week 2 my grays were completely visible. The color is also very flat.
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Kim J.
12. Juni 2020
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Average Provider at Best
GESCHRIEBEN VON:
Kim J.
12. Juni 2020
Quarantine times call for home hair color. I am usually a salon goer and trust the professionals who have honed their craft but have had to turn to home color during quarantine. I saw esalon on Instagram and decided to try it out. The product was fine but faded fast. I wish the turnaround time for shipping was as fast as the color fade! During normal shipping conditions, be prepared to wait a LONG time (1.5-2 weeks) for a reorder of the exact same product I had ordered originally. While I still plan on coloring my hair from home, I will not be a returning customer.
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Laura B.
12. Juni 2020
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Product good! Color not what I expected!
GESCHRIEBEN VON:
Laura B.
12. Juni 2020
The product itself is great but man its overly coopery. I feel like my hair is closer to orange than bloodish-red
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Lyndsey B.
12. Juni 2020
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Still have roots but now a different colour!
GESCHRIEBEN VON:
Lyndsey B.
12. Juni 2020
Not the colour I expected.It hasn’t blended with my hair at all and still have roots but in a different colour!This is exactly the reason I avoided a store bought colour and for the price paid I expected a better result.
Not worth the money and I won’t be buying again.
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Nancy F.
12. Juni 2020
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Change hair color
GESCHRIEBEN VON:
Nancy F.
12. Juni 2020
I wanted o play on my grays so I picked the purple pearl which was a beautiful gray with a hint of lilac and you gave me mostly dark brown, red and purple mix. I don’t see how I can contact my colorist so I’m writing it here. Send an email with no response to the issue. Tell me how I can contact you. Please
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Elissa
12. Juni 2020
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Order never delivered
GESCHRIEBEN VON:
Elissa
12. Juni 2020
I Never received my order.
0 von 0 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Lucille L.
11. Juni 2020
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Product not received
GESCHRIEBEN VON:
Lucille L.
11. Juni 2020
I cannot give a good rating because I have not received my order yet.
On May 29th, Sprintstar sent me an email indicating that I refused my order. This is so false. I was home all day and no one had never been here.
I called the delivery company and had left a message with the receptionist to have some one call me. She took my phone number and told me that some one will call me back. As of today, I have not received any calls.
Please review this situation and let me know how to proceed.
Thank you
Sincerely,
Lucille Lanteigne
25 von 36 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Katherine D.
11. Juni 2020
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Shipment
GESCHRIEBEN VON:
Katherine D.
11. Juni 2020
Not sure why my shipment has not arrived, ordered on the 6/2 today is the 11th. Never happened before.
1 von 1 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Melissa R.
11. Juni 2020
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color
GESCHRIEBEN VON:
Melissa R.
11. Juni 2020
think my color needs to be adjusted a bit
1 von 1 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Geena P.
11. Juni 2020
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Color doesn’t stick
GESCHRIEBEN VON:
Geena P.
11. Juni 2020
The quiz method is not very accurate. I mentioned my hair turns extremely red orange or brassy when I color it. And of coarse my hair turned orange. The whole process was very messy and drippy. I colored my hair using the bottle method. Unfortunately I live at high elevation so both of the bottle lids were cracked upon arrival causing a lot of the product to be wasted. Esalon was kind enough to send a new color. I recolored my hair following their instructions but the color did not stick. Overall I would never use esalon to color my hair and I do not recommend them. I know have to pay to have my hair color corrected at an actual salon
1 von 1 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Sarah V.
11. Juni 2020
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Mauvaise couleur
GESCHRIEBEN VON:
Sarah V.
11. Juni 2020
Ayant l'habitude de faire des couleurs de ton rouge, je suis très déçu de recevoir du marron. Cela ne correspond pas du tout à ma demande.
0 von 0 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Kimberly K.
11. Juni 2020
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Expected more noticeable change
GESCHRIEBEN VON:
Kimberly K.
11. Juni 2020
This was the first time I colored my hair myself. I've gotten my hair colored before at a salon so I knew basically what I wanted to do but I was still nervous! The directions were easy to follow and videos were helpful.
However, I wasn't very excited about the end results. I didn't notice much of a change in my hair color. Natural hair color is light to medium brown and the color I ordered was medium brown (intense pearl). I was expecting more of the violet color to come through, which I didn't see and even overall the brown didn't seem to get any darker. I know it's hard to see from the small color swatch they put online, but it really felt like my natural color was just matched, and I notice some color change if I was outside in the sun. Perhaps part user error, but I felt like I explained what results I was hoping for, and even sent in photos of my natural color. I like the fact that there is a real person creating a custom color for me, but I was disappointed with the end results. The final color was fine, it just wasn't really what I wanted, I was looking for more of a change. I'm going to adjust my colors and try again, hoping for better results this time around.
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Paula D.
11. Juni 2020
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Colour too dark
GESCHRIEBEN VON:
Paula D.
11. Juni 2020
The colour was much darker than I had asked for. I wanted a light base colour but a bright copper and it turned out much darker
0 von 0 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Kay B.
11. Juni 2020
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Disappointing
GESCHRIEBEN VON:
Kay B.
11. Juni 2020
This was my second time using eSalon. The first time everything was perfect. This time....not so much. I placed the order on a Thursday and for a week the message on the site stated "your stylist is working on your color". After a week I received the "your order has shipped" however when I checked the tracking info it just stated that the package was on the way to a shipping facility. I recognize that shipping is delayed currently due to the virus and this may not have totally been your delay.
When the package arrived I opened it to find that it was missing the shampoo, conditioner, and - most importantly- the brush. Had I not waited so long to receive the color I would have returned it.
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Ellen S.
11. Juni 2020
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Not bad
GESCHRIEBEN VON:
Ellen S.
11. Juni 2020
I find it very easy to do but find it does not cover grey as much as salon products do. I also though the touch up spray came with every order.
0 von 0 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Judy B
11. Juni 2020
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Not a good color match
GESCHRIEBEN VON:
Judy B
11. Juni 2020
I intentionally gave you the brand name and number of the product I was using that was the color I like on my hair. What you send me was lacking in the red coloring of the Auburn. So the color you sent is really more brown than Auburn on my hair. My hair is more dry since I use this product. Rather disappointed. Will have to consider if I want to order again. I will wait and see how long this lasts.
0 von 0 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Elizabeth C.
11. Juni 2020
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Ginger orange 😞
GESCHRIEBEN VON:
Elizabeth C.
11. Juni 2020
Unfortunately my hair came out gingery orange, I was very disappointed and upset that I put a box set over it darker which I don’t line but it was soo finery orange, I have enclosed a photo to show you in my account, it ended up far worse than it was. I don’t want to order anymore as my hair has been dyed too much in a short space of time. My hair did feel nice though but I’am soo upset .
0 von 0 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Marianne G.
11. Juni 2020
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Déçu
GESCHRIEBEN VON:
Marianne G.
11. Juni 2020
La couleur sur mes racines a tenue 1 lavage je suis déçu et j'aimerais annulé mon abonnement , de plus votre coloration m'a abîme le cuir chevelu .
0 von 0 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Laura H.
11. Juni 2020
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Color
GESCHRIEBEN VON:
Laura H.
11. Juni 2020
Disappointed , they did not send the brush applicator and now I have to go buy one. It’s a very important tool even though I used the bottle.
Thank you
0 von 0 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Stefani F.
11. Juni 2020
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The Worst Hair Color Ever
GESCHRIEBEN VON:
Stefani F.
11. Juni 2020
I sent in my photo with my dark brown hair and said I would like to go slightly lightly..... I received my kit, followed the directions exactly and my hair came out BLACK.... the BLACKEST BLACK you have ever seen. Not impressed. My hair feels and looks very damaged. Have a appointment to have a professional fix this disaster.
0 von 0 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Trish C.
11. Juni 2020
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Coverage of grey/white hair Failed to cover roots
GESCHRIEBEN VON:
Trish C.
11. Juni 2020
Followed directions very closely. Once hair was thoroughly covered with product left on for 30 minutes. Applied remainder of color with water and massaged into hair before showering.
Perhaps it doesn't work on short coarse hair. Or it needs to be on longer than 30 minutes. Maybe blonde shade was too light.
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Alejandra N.
11. Juni 2020
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Muy oscuro
GESCHRIEBEN VON:
Alejandra N.
11. Juni 2020
No me quedo como esperaba.
0 von 0 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Cecilia A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Donna S.
11. Juni 2020
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Unhappy with color and customer service!
GESCHRIEBEN VON:
Donna S.
11. Juni 2020
I was so excited to finally color my hair after going gray, post-chemo. The color was too light and my roots around my face still looked gray. I emailed immediately to ask how soon I could re-dye or touch up my hair. That was almost three weeks ago, and I still haven't gotten a response. I went into my account to cancel my next order and was offered free color for the next time. I was told I would be contacted by, "my colorist" to discuss the color. Again, I still have not been contacted. I had better luck with Loreal Preference color at half the price. I am so disappointed. :(
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Rebecca E.
11. Juni 2020
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Not for me
GESCHRIEBEN VON:
Rebecca E.
11. Juni 2020
The strong smell and burning of my scalp was just too much for me.
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Sandra C.
11. Juni 2020
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Missing an entire order
GESCHRIEBEN VON:
Sandra C.
11. Juni 2020
I am missing an entire order that was shipped May 29th. When I go to support for esalon, I am unable to submit my complaint. I am not using this company anymore.
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Brandi D.
10. Juni 2020
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It looked really good for 2 weeks
GESCHRIEBEN VON:
Brandi D.
10. Juni 2020
This does not cover gray :( and unfortunately that’s the only reason I color my hair. It is cheaper to order it twice a month than seeing a stylist once every 8 weeks but, I have to get my hair cut anyway around that time and would have need to to dye my hair with this brand 4 times.. No thank you, I’ve got a life lol.
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Natasha S.
10. Juni 2020
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No overall color or grey coverage
GESCHRIEBEN VON:
Natasha S.
10. Juni 2020
When I had my color custom made I specifically stated I wanted my hair all one color since I was still growing out at balayage. I was sent to different shades and I also stated my hair was prone to turning red which it did. I'm extremely disappointed that not only are all my greys not covered but the ends of my hair are a different color than the rest.
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Sue W.
10. Juni 2020
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Did not like the golden color
GESCHRIEBEN VON:
Sue W.
10. Juni 2020
I was sent the same color as I had when I started with you a while ago. I stopped getting it and thought I would try again. My hair is dark brown (I mean dark dark brown) I just wanted it a little lighter, the girl sent me the same thing as before. I even sent her a picture of my hair. I do not like the golden as it wears on it looks really good, which is not what I want. To me who ever done the color this time just look up what I had and sent it. Waste of my money. Thanks.
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Heidi B.
10. Juni 2020
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My hair is still 2 different colors
GESCHRIEBEN VON:
Heidi B.
10. Juni 2020
I colored my hair and ended up having hot roots. I contacted esalon via email twice, and no response. I finally called and was put on the phone with a colorist that said "easy fix" and another kit was sent to me. I was excited to have this "easy fix" but my roots are still a different color that the rest of my hair, they just aren't orange. Disappointed. I have to see a professional to fix. This is the first time this has ever happened and now I am very hesitant to even color my hair again myself. What I thought would be a fun an affordable way to do my hair has turned into a stressful and now going to be a very expensive experience.
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Niki G.
10. Juni 2020
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100% Orange hair
GESCHRIEBEN VON:
Niki G.
10. Juni 2020
I followed instructions to the T but unfortunately ended up with orange roots.. Not at all what I expected and as you can understand : I am vey disappointed.
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Liudmila H.
10. Juni 2020
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After 2 weeks
GESCHRIEBEN VON:
Liudmila H.
10. Juni 2020
The color washed off quickly
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Frances T.
10. Juni 2020
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This rating should be zero stars.
GESCHRIEBEN VON:
Frances T.
10. Juni 2020
I’ve had terrible service with esalon. I originally ordered more than two months ago. After a month, they finally agreed to send a replacement order. Many weeks later I called to see where my replacement order is and I was bluntly dismissed. Now I’m getting email prompts to review products that I haven’t used.
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Christine R.
10. Juni 2020
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No product received
GESCHRIEBEN VON:
Christine R.
10. Juni 2020
I still have not received my first order-ordered May 20th. I have since cancelled my account as I have not been able to try your product and my hair dresser is back in business. I am disappointed with your service. Not sure if I will ever receive my product but my credit card has been charged the $12 for my order. I am looking for a refund if I do not receive my order.
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Barbara B.
10. Juni 2020
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Color does not last as long as color in local salon.
GESCHRIEBEN VON:
Barbara B.
10. Juni 2020
This color only lasted about one half the time that color from my old local salon did.
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Renea K.
10. Juni 2020
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Didn't cover gray
GESCHRIEBEN VON:
Renea K.
10. Juni 2020
I like the multi dimensional color but did not cover gray
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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