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67'566 Kundenbewertungen |
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Not what I wanted AT ALLThis did not do what I wanted at all. We tried to highlight my hair at home with my light ash blonde color that was formulated and instead I got red/orange roots. I’m very disappointed 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenGrace - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Flat non-deminsionable colorI had my friend who used to work in salon, help me with my coloring. We followed the directions to a T. My hair is a very flat dark brown. Honestly I have had better experiences with an off the shelf product from my local retailer. Very disappointed. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLinda - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not all it’s cracked up to beDuring the pandemic i was looking for a way to manage my greys while my hair stylist was unavailable due to reoccurring lockdowns. Then, I stumbled on esalon and figured I’d hit the jackpot - affordable haircare that wouldn’t kill my hair like drugstore dye. I really wanted to love this product, but I just didn’t. I picked a subtle purple because I’m WFH and figured I could experiment. The colour I got was nothing like I ordered... in fact, while it did dye my bathroom purple, it left my hair more of an auburn red. Thought the purple tint rinse would help, but it didn’t. When I contacted esalon to cancel my subscription they offered to send me a revised custom colour at no cost... I still wanted to love them so I gave it a shot. Unfortunately, same result :( not even a hint of purple. Plus, now that it’s been about 4 weeks I’m noticing how bad it fades... I’d honestly rather have greys poking out than what I’ve been left with. Great customer service (hence the 2 star), but I certainly won’t be ordering again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenGabrielle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not the colour I wantedThis was supposed to be a medium ash brown, but now I have black hair 😩. Not great 😪 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenClaire P. Thank you for your feedback. We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DéçueLa coloration n'est pas uniforme! Je n'ai vu aucune information sur le fait que ce soit un abonnement . je ne recommande pas; 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNathalie M. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider. |
Truly terrible colourAwful product... sent images of my hair and explained in detail the ash dark brown I was looking for. Followed instructions... hair turned ginger/ red... it was terrible. Would not recommend 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAlison A. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Do not likeDried out my hair 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRachel - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their results! We are so sorry to hear that we haven’t got it just right with you. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Twice and I’m doneI’ve used eSalon color twice and was disappointed both times. After all that work and the color didn’t cover my grays adequately. I’ve been coloring my hair for 22 years and never had such a bad result. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLisa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Good color but damagingThis has been damaging my hair worse than bleach did. The color is at least almost spot on to what I want. The fact that I have to continue using moisturizing stuff after I was it out really hurts. I need to cancel this. I’m over it. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNichole - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection! |
I am very upsetIt was suposed to be red and it turned my hair brown! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer Experten[email protected] - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
DéçueJe me retrouve avec des cheveux complètement oranges je suis très déçue par rapport aux autres commandes, de plus ça n’a pas bien couvert les cheveux blancs je désire résilier l’abonnement 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer Expertenélisabeth R. - Nous sommes vraiment désolés que le résultat de votre coloration vous a déçu. Notre garantie Coloration heureuse eSalon est primordiale pour nous ! Nous allons vous contacter afin de remédier à cette situation. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire. |
Me quedo totalmente negro ayuda!Estoy muy insatisfecha con el color que me enviaron me quedo completamente negro y no cubrió mis canas de verdad creí que su producto funcionaría 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRuth - ¡Gracias por comunicarte! Lamentamos saber que su fórmula de color salió más oscura de lo que esperaba. ¡Garantía de felicidad de color al rescate! Un experto en color se comunicará por correo electrónico en breve para trabajar con usted para encontrar una solución y acercarlo un paso más a alcanzar sus sueños de cabello perfecto. |
Very strong smellThe smell makes may head ache. It's different from the Madison Reed, where the smell is not so overwhelming. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLiz - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Completely wrong colourI wanted an orangey-copper colour, and it came out cherry red/mahogany. It's a completely different colour and shade than what I wanted. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCatherine L. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Good in a pinch, not for regular useI could not make it to the salon because of my busy schedule, so I used this like I did during quarantine. It's good in a bind for a quick fix but not for all the time use if you have stubborn grey. It takes so long (I have a lot of hair) and honestly the grey coverage is not great. My grey is very stubborn around my face and it was barely covered. Only lasted probably one or two washes. I'm glad this is available in a pinch, but my hair needs the salon. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAnne Marie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
I did not achieve the colour I had hoped for,Sorry again I did not achieve the colour I had hoped for, still very flat tone, I even purchased Purple rinse, and STILL not even the slightest hint of purple was noticed, hair feels lovely, But think the colour I want can only be achieved in a salon .... 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenWendy C. - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can help you with! |
Website ordering and updating my piYour website is so antiquated. Pop ups are horrific. PLEASE create an APP that works better than the website without pop ups and interference with The Chat bubble in my face. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKat - We’re truly sorry that you had some difficulty with our site. We take our clients' feedback to heart and continue to improve our site and products each and every day. We hope to continue helping you find hair perfection! |
Not happyStill doesn't cover gray, Not happy with product. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAnnie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Beautiful colour but not the advertisedBeautiful colour but not even close to the one o the chart which is very disappointing, however I liked the colour but not what I wanted also fading way tooooo quickly 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMaria T. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not impressedThis is my second try using this product and I've been thoroughly unimpressed both times. First time I tried it the gray coverage lasted for only a few days. Today I received a bottle for my roots and a bottle for my ends and those two colors do not mesh well and neither are the color I was hoping for. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKatie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
UgggghI asked for a neutral dark blonde base. It was too dark (a dark auburn brown) and too red. I told esalon. Their answer was to do highlights the lighten it up. I used their base color 3 times asking for lighter and less red each time. Every time it got darker and more red. And, I only did the roots. But this color spreads down the shaft on its own while you wait the allotted time. They’ve told me there is no way to fix the situation — only to go darker. If I had known that from the beginning, I would have chosen a much lighter base. I’m extremely disappointed with eSalon and my now dark copper hair. Going back to L’Oréal Excellence. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenWe truly appreciate your feedback, and are so sorry to hear your color did not turn out as expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts over email. Please let us know if there is anything else we can do to help! |
Too brassy and light from my rootsI need another change because the gray doesn’t take from your products 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenWe’re sorry to hear that your hair color is not covering your greys as expected! Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Did not like the color chosen for meI wanted to go much lighter, but they don't give you the option? Instead it became darker than my real hair color? I hated it 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenThank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. Check your inbox for more details! |
Anulacion de pedidoEn ningun momento solicite envios Regulares... Però me cobraron un Segundo pedido, que yo no solicite, les escribi pidiendoles que anularan la entrega, y me hizieran el abano, però que si llegaba la entrega la rechazaria, cómo asi hize la semana pasada... Lo que no esperaba era que con todos los mensajes y Comentarios al respecto del Segundo envio les he dejado y nadie, nadie me ha dicho Nada... No tengo el producto tampoco el dinero y lo que peor me sabé es no tener Noticias por su parte 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Gemma: Gracias por escribirnos. Estamos encantados de poder ayudarte, te acabamos de enviar un email con tipo de detalles e información. |
PerplexeJe n’ai pas encore essayer la coloration mais j’avais demander châtain foncé cuivre acajou et dans mes commander sa me met châtain foncé doré acajou.. j’espère que sa sera le résultat espéré. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNina G. - Merci pour votre commentaire. Nous sommes désolés pour la confusion causée par l'appellation de votre coloration. Nos experts coloristes ont ajustés votre couleur sur-mesure, selon vos besoins. Veuillez vérifier vos e-mails, nous allons vous contacter pour plus d'information. |
FRAUDEEL PRODUCTO ES DE MALA CALIDAD, NUNCA ME DIJERON QUE ERA UNA SUSCRIPCION, NECESITO DEJEN DE ENVIARME EL PRODUCTO Y QUE ME DEVUELVAN EL DINERO DE CUANDO ME ENVIARON EL SEGUNDO PRODUCTO SIN MI AUTORIZACION, EXIJO CERRAR ESTA CUENTA 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTatiana - ¡Gracias por comunicarte! Hay muchas opciones para ti con eSalon. Si decide realizar un pedido a través de una oferta promocional de eSalon, también verá información sobre nuestro servicio recurrente durante el proceso de pago. También puede elegir opciones de envío único si lo desea. La ventaja de nuestro plan de color de cabello es que recibe un 20% de descuento en cada pedido. Nos hemos comunicado con usted por correo electrónico para analizar este asunto en mayor profundidad y ver qué podemos hacer para solucionar esta situación. Esté atento a su correo electrónico para obtener más detalles. |
BURNSBurned all my head I even did a patch test and I've ended up with gooey scabs all over my scalp. Should of knew because the smell is so so strong. It also left my hair uneven even tho I followed the instructions to a T. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAmie M. - Thank you for reaching out to us here at eSalon! We are so incredibly sorry to hear that your experience was not all it should have been, and your color did not turn out as you had hoped. We have reached out to you via email to discuss this matter further. Please keep an eye on your inbox for more details. |
CouleurCouleur pas assez prononcer à mon goût 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBerangere L. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit ! Nos experts coloristes vont vous contacter afin de remédier à la situation. |
Turned my hair blackWouldn’t bother 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSara C. - Thank you for your feedback. We are so sorry to hear our color did not meet your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We have been in contact via email and will be happy to assist in this process. Please keep an eye on your inbox for more details. |
Too lightWay too light. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLori - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not impressedI have persevered with this however the colour has really poor staying ability and fades extremely quickly. The rinsing off process is extremely unpleasant as the dye seems to be very high in ammonia/peroxide and although I am not asthmatic it makes me wheeze. Overall since staring using this product my hair has gone down in condition massively and I definitely wouldn’t recommend it 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenElaine M.- We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. We also apologize for any inconvenience caused during the application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Was Not Happy This TimeI must say I was quite disappointed with the results. I wanted it much lighter and I got closer to the color of my hair color that it is now which is burgundy. I'm trying to transition back to blonde. I'm really going to think mighty hard about if I'm going to order another color set. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTomyco - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Poor Application DirectionsBy insisting in the directions that I begin with the new growth area, it created a hot copper area while the rest of my hair is brown. I look ridiculous. It has a terrible smell and left my hair in horrible condition. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMelissa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Great quality product, but not the right colorThe color is only brown, whereas the picture showed a lot more red (copper mahogany). The quality of the product and feel of the hair is great and it is easy to use. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSamantha - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Me sale más costoso que ir a la peluquería...Me sale más caro cada 15 días pagar $30.00 que ir a la peluquería cada 3 meses... CANCELO mi cuenra y los pedidos. Gracias. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNidia - ¡Realmente apreciamos sus comentarios! Al revisar su perfil, vemos que ya ha trabajado con uno de nuestros expertos para resolver su inquietud. Háganos saber si hay algo más que podamos hacer para ayudarle. |
Too Dark, not at all blondeI never was happy with the color as it is brown, but very pretty on me. I will restart but am afraid I won't be happy with the color again. I want blonde hair and your dye turned me brown so I bleached it off. When I asked you for a toner for my now fully bleached hair you said you don't reccomend I tone my bleached hair. I was confused by that so cancelled my membership. I still need a flattering light to medium blonde toner or hair color 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLaura - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Gray coverage poorI followed instructions exactly but still a lot of gray after 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSusan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I did not like the color.I did not like the color. It looks like a bad ombré, the color didn’t cover all my greys. I truly dislike the look and color. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSheila - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
TerribleDid not cover my gray hairs this time. I tried to live chat and email and never got a response. So dissatisfied and disappointed. I have been using this product for almost a year. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCarrie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not very happyMy hair color was more than a let down. The 2nd color was blotchy through my hair. The first color didn't even cover all my grays. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenErin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
This has destroyed my hairTerrible product 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNiurka - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Soo much NOT what I wantedI picked beautiful ginger colour. I got a rather dark brown with warm red hints instead. Doesn't matter my hair stayed nice and soft after dying when I have to now go to the shop and after a bit of wait get my old colour. Now I look older and not like me. I hate the result I got. I am angry, upset, disappointed. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAga T. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DisappointedThis color only lasted me almost 4 weeks. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRuby - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
AwfulBlotchy, didn’t even color my roots, the last step to rub color into my roots is an awful awful experience. My scalp burned my hair felt dry and it looked terrible. Messaged colorist and got nothing back. Had to go back to box color die after all. Terrible experience 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKim - We're truly sorry that our color did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details. |
Ordered copper blonde, got purple hair insteadUtterly devastated. Ordered copper blonde and my formula said copper blonde, but it turned out dark mahogany instead, actually purple... can’t believe it. So horrible. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMandy F. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Ordered medium brown, got dark chocolate. Hair feels great, though!The dark chocolate color is beautiful, don't get me wrong, and my hair feels healthy and lovely. On the other hand, I expressed a desire for a medium brown since this was my first time using eSalon. Maybe it will lighten up, but when I got was most certainly not medium brown. It is a lovely shade of deep chocolate. I have the unfortunate sensation that I will go back to the boxed stuff so I can count on a particular color. Thanks, though, for a great product. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenA P. - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Did the same as the one beforeI asked for a lighter color without the red undertones and it did not change anything on my hair, they stayed the same 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCatherine - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Rubbish - no better than box dye and expensive didnt cover greyrubbish waste of money 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJulia K. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We have contacted you via email and will be happy to assist in this process. |
They didn't send me what i requestedDidn't cover my grey hair. Also i was expecting darker colour 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSandra T. - Thank you for your feedback! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us. We will be reaching out to you to make this right! |
Such a strong ammonia smell!I was really excited when I received this kit, I loved all the personalisation and individual bottles. But upon opening the colours to I felt poisoned by the ridiculously intense ammonia smell that burnt my nose and it was therefore an unpleasant experience when applying on my hair. I like the resulting colour but it doesn’t appear to be very even so doesn’t seem worth the price and I’d rather go back to using a store bought one that at least isn’t going to stink out the place! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAlice A. - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Missing itemsI received my hair dye kit and was very surprised to not receive my whole kit. It is missing my shampoo and conditioner package and the stain remover and the gel to put around your face to help the dye wipe clean. The price has went up and now the quantity is going down. I would hate to move on to someone else. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCynthia - We truly apologize that your most recent order arrived incomplete! We have reached out to you via email to see what we can do about remedying this situation. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Did not color grey rootsI'm just disappointed 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSylvia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
EstafaNunca llegó y tampoco me han contestado a los mensajes. Es una pérdida de tiempo. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Carolina: Sentimos que tu pedido no haya llegado. Estamos encantados de revisar tu incidencia para poder ofrecerte una solución. Revisa tus emails, te acabamos de escribir. |
No coverageMy hair is fairly light. Followed the instructions and still hardly any coverage. I look like a pinky blonde 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRachel - We are sorry to hear that you were disappointed by the coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Colour doesn't lastReally disappointed. My first colour was... OK. This colour totally faded after the first wash. I ended up having to put a box colour on within 3 washes. 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHelen L. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Waste of timeColor didn’t turn out the way it showed, turned out looking very dark with red tones, exactly what I didn’t want! Could have gotten these results with a $5 store bought box. Very disappointed. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAmanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
ReasonableToo much packaging detail. The 'openthebox' experience would work for those interested in it. First product joining deal is fair. Personally I don't like my own colour choice at all. I'm not sure whether to ditch the obviously way too, 'dark' to be natural look, or 'bear with it'. Im not sure if I'll have to cut it out or lighten. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSammy - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Coloration ne tiens pas les 4 semainesLa coloration n'a pas tenu les 4 semaines j'ai déjà des racines qui apparaissent et les cheveux blanc donc pas super quoi. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenElodie P. - Merci d'avoir partagé votre avis avec nous. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Votre satisfaction est très importante pour nous ! Nous souhaitons donc trouver une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation. |
didnt cover graysesalon recommended that i only cover my roots and the product they sent didnt even start to cover my gray hair. Not worth the price. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSherrie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Total money wasteLeaves your hair like straw nothing at all like the colour you have asked for even when you cancel they still take £23 out of your bank. Don't buy it will ruin your hair and waste your money would not recommend to anyone star should be a minuses it was pressed by accidentally 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHayley E. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Necesito que lo aclaren un poquito esta casi negroColor está casi negro , cobraron el tinte y no lo mandaron 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCristina - Te pedimos una disculpa por tu experiencia con la aplicación de tu color. Nuestra garantía de satisfacción con tu color es algo que tomamos seriamente. Te enviaremos un correo electrónico para ayudarte con esta situación. Gracias por tus comentarios. |
No gray coverage at allWhen I signed up for the service, I explained that my gray hairs are incredibly difficult to cover. I was reassured that this product was going to be custom-made to take care of this problem. After following the instructions to a T, my gray hairs were not covered at all. I now have nice vibrant dark hair with brilliantly bright gray hairs showing. Unfortunately, this is my second experience with the company and I was told they would make the product stronger for my coverage. I don't know if they failed put that memo in when making my Custom kit, or if their products are just not quality, but I am beyond disappointed. I would reconsider using this company if I were you. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHeather - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Very darkThe colour was much darker than I expected I ended up having to remove it as it really didn’t suit me. It was a real shame as my hair felt lovely. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAlex H. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Nope not for me, color doesn't last. Hair looks dull and BlahhhI love it... truly surprised by how natural the color looks. Now I just need to see how long the color will last. UPDATE: Re-colored again, color does not last at all! Very dissappointed. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Great colour but expensiveWell packaged, covers greys but feel like it’s a big jump in price after intro cost 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenANNIKA R. - Thank you for sharing your experience with us! We're so sorry to hear that you're not totally satisfied with our service. At eSalon, we create professional grade customized products to suit each client’s needs, and our expert stylists are available for consultation with every order for guidance. We hope that you consider using our service in the future! |
Too redShowed too much red. That’s one color I didn’t want 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJoyce - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Color fadedColor was to light l, did not cover grey hair and faded within 2 weeks of shower. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenElizabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
not happy with procentage of color Developerdidnt cover all the gray hair 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAvin T. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Couleur qui ne tient pasCouleur qui ne tient pas ! Et que dire du système de vente forcée, prétendre vendre un essai et se retrouver avec un abonnement , extrêmement déçu de l’ensemble de la prestation 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenValerie C. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration et notre service vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous et nous aimerions vous aider. Veuillez vérifier vos e-mails pour plus d'information de notre part. |
Too dark and hair was terribly dryNot what i expected....... Hair was too dark and left very dry... 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMarlene - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Red and pink not copperMy hair is red at the roots a kind of mahogany in the middle and pink at the ends 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenErin - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Don’t recommendThe color match was great. It did not last very long at all. I started out telling them I need something for stubborn greys and they didn’t send something to cover that. When I let them know, they sent another one free that covered them better. However after about 3 washes (with color safe shampoo and conditioner) neither dye lasted. Store bought dye lasts longer. Paying more at a salon for it to last and cover good is worth the money. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEmma - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Un concept personnalisé qui n'en est pas unLes colorations e-salon coutent plus cher qu'un kit en grande surface et n'apportent rien de plus. La personnalisation est très limitée. Je peux aussi bien choisir une teinte à mon gout avec un kit d'autre marque. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSonia B. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider. |
pas satisfaitÇa ne couvre pas très bien les cheveux blanc des tempes (nuance plus claire) je souhaiterai être contacté par email, afin d 'affiner ma couleur 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCedric G. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que votre couleur n'a pas complètement répondu à vos attentes et nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous allons vous contacter pour remédier à la situation. |
Not worthyI am gtg more whites after using the color set and it fades in two weeks not happy with the color although I am using from months now but not gona use again 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNabila - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection in the future! |
Not for meDoes not cover my gray. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenWinsome - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
gray coveragemy grays are showing after only a week. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDebra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
The color does not have enough red in itI'm not really happy I got disappointed there was not enough shiny red in it. I'm hoping that they can adjust it to my liking, I really do 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMonique - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Never Again!!You have absolutely ruined my hair! Feels like hay!! Its breaking and falling out. I've never had issues like that with my hair. The color I asked came out too dark which didn't really matter because it washed out pretty quickly my grays are now a rusty color and look hideous!! I'd rather have my gray hair 🙄 I'm so disappointed and so traumatized by this product. Please please don't try this product if you love your hair. Go to a salon or embrace what you have. I am so sad. I wish I would have just left my hair alone now. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAshley - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not happyDrill nor getting the color correct Im not happy at all 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenVenesa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Severly Dried My HairI'm not satisfied with the product . I have been coloring my hair for years never had my hair be severely dried It took a month with several deep conditioning treatments for my hair to be some what normal. I want to cancel the services. The tools to color my hair are amazing 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMagdalena - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Orange roots, and left over dyeGot Orange roots.. ..and left over dye for last step, got HOT (is that normal?) 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLucia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Je ne vous ai rien demandéJe vous pris d’annuler la commande que je n’ai pas demandé er remettre l’argent dans mon compte le plus tôt possible! Je ne vous ai rien demandé! J’ai essayé une fois et je n’etais pas satisfaite!!! Merci de prendre action tout de suite! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNada L. - Merci de nous avoir contactés. Nous sommes désolés pour la confusion avec notre Abonnement Couleur. Après vérification de votre compte, nous constatons que vous avez déjà contacté nos équipes afin de remédier à la situation. N'hésitez pas à revenir vers nous si besoin ! |
Fades fast , inconsistent colorColored 1 week ago color.has rapidly faded and and blochy due to two bottle methods. Big no canceling and moving to Madison Reed. Sister did color co by Loreal was nice and has stayed we color 3 days apart. Very nice coloring. Mom used Madison Reed color is beautiful. ( Soap and conditioner stank. ) I like the box and the packaging with my name and everything. Cute I wanted it to work. Just didn't. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAva - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not enough hair color to do all my hair?This was definitely not enough to dye all my hair? I'm very disappointed and may cancel my account. I have alot of hair and I was only given one bottle to dye my whole head, it's just disappointing because I've had great success with this company in the past. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAmy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Poor coverage, hair feels roughI've found that while using the e-salon dye, my hair doesn't feel soft and beautiful like it normally does. The dye makes it feel rough and straw-like. I've also found that the colour doesn't always cover my regrowth, even when I know that all of my regrowth is covered. It is often patchy and has a very different shade than the main hair colour (which was an issue when I was first sent the colour, but now the main lengths have faded). I'll be going back to box colour, thank you. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKatherine N. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
My custom hair color did not live upmy custom hair color turned out nothing like what i wanted 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKayla - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I will like to change the color for my next orderThe orders are to every two weeks I like to changed to every tree months and also I want to change the color to a light color I want to keep the color from the first order 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLourdes - Thank you for your review. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
It’s nice, but...It doesn’t cover my greys. I don’t have much, but this doesn’t cover them. The color also fades relatively quickly. I only wash my hair two or three times a week, I use color safe shampoo and conditioner, and I deep condition twice a week. I also asked for an ash tone to knock down the warmth in my hair, and this didn’t do that. I’m not sure if I’ll order again, or try Madison reed next time. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBrianna - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
My experience with EsalonAll I wanted was to have a beautiful blonde color hair you know all over color because 2020 was horrible no salons open so I wanted 2021 to be different so I chose esalon after an in depth questioner and saying I had long THICKHAIR I GOT 1 BOTTLE AND ROOT TOUCH UP with 15months of no permanent color I was so excited then to receive a touch up bottle like WTF YOUR COLORIST GETS TO DECIDE HOW MUCH HAIR DYE I WAS SENT WHY I WANTED ALL OVER COLOR SO 2 BOTTLES TO DO ALL OF MY HAIR BUT NO I DIDN'T GET A GREAT EXPERIENCE IT WAS HORRIBLE SO DISAPPOINTING TO SAY THE LEAST. DID I GET A COLORIST THAT DOES NOT KNOW WHAT SHE WAS DOING OR WHAT SO NOW I'M GOING TO TRY MADISON REED HERE IS HOPING IT IS BETTER THAN THE COMPLETE SHIT SHOW I GOT FROM ESALON MY SCORE FOR ESALON IS NEGATIVE 10 WHY BOTHER WITH ALL THE QUESTIONS WHEN YOU DONT CARE FOR THE ANSWER THANKS FOR NOTHING ...MY BLOGGETS ARE SO GLAD I INFORMED THEM OF MY EXPERIENCES 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJamison - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Troppo scuro! Insoddisfatta.Ho avvisato che la tonalità era troppo scura per i miei gusti. Quella modificata, alla radice risulta ancora più scura. Non sono per nulla soddisfatta e cancellerò il mio piano. Buona la qualità dei prodotti e bello il packaging. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBeatrice - Grazie per aver condiviso la sua esperienza con noi; siamo spiacenti che non sia soddisfatta del risultato e, saperla felice, è fondamentale per noi! Le abbiamo inviato un'email con ulteriori informazioni riguardanti il suo conto e il suo prossimo ordine. Grazie ancora della sua fiducia e del suo riscontro. |
It's ho-hum color; no big dealtoo brown; not enough information to effect correct color 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLeslie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Colour not remotely similarOrdered Dark Blonde (cool beige) which was being applied to already coloured hair (golden blonde). The aim was to tone down the existing brassy tone and go a slightly darker blonde. The result was not even remotely blonde, my hair has turned light chestnut brown with a horrible rust tinge (when I expressly stated I didn't want brassy tones). I am not a novice when it comes to home colouring and this is by far the worst colour result I've ever experienced. I am now stuck with this horrible dark rust colour until I can see my hairdresser to correct it and thanks to the pandemic I can't get an appointment before June. I have cancelled my account and would not recommend. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMichelle C. - Thank you for reaching out to us! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Didn’t takeThe last time I used my eSalon it was great and worked perfectly! This time it didn’t take at all. I still have gray roots! There’s actually no place on Customer Support to register a complaint so I decided to put it here! I really would LIKE another bottle, free, because this one was a waste of money, time and effort! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenElisabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No effect on black hairI followed my personal directions exactly and did a strand test using the esalon strand test how to video. No visible effect to hair color but it did do damage. 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBabita S. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our eSalon team member to resolve your concern. Please let us know if there is anything else we can do to help! |
Packaging goodThis is good but be ware my hair has no gone black when I wanted a nice brown 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenOlivia G. - Thank you for reaching out to us! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Terribly greasy even after washing several times a day.Once color was completed, my hair looked so greasy it looked like I just washed with with a bottle of vegetable oil. I washed it three times a day and finally, day 6 my hair lost the greasy look. Terrible! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAmber - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not quite what I expectedI ordered a mahogany color semi-permanent color which took a very long time to arrive. I eventually received it and you sent me an extra set for the wait. Much appreciated. However, I was not aware that your service sends you the set on a rotation, meaning I may not want this color the next time I dye my hair. So, I am trying to figure out how to send it back. Now, about the color. It came out more purple which is cool but a bit to dark at first, although, it does mellow, but most people saw purple rather than mahogany red. Also, it didn't cover my greys that well but that may have been the application itself. I dye my hair very sparingly because I have thin hair and I am in my 40's so it can't take too much.....otherwise, nice product. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAlexandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not recommended for going lighter, made hair orange!I have dark blonde hair that hasn't been coloured in years. I chose a medium blonde ash hair colour from eSalon and the tint rinse for blonde hair just incase there was a bit of unwanted tones after colouring. Followed all the instructions but my roots came out ginger/orange and the tint rinse did nothing to neutralise this. I now have orange roots and gingery ends and going to have to go to a hairdresser to do a colour correction which will undoubtedly cause alot of damage to my hair and cost a fortune! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLizC - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color was beautiful but, my grays are still very noticeable...I followed the steps completely and the color was beautiful where I wasn't gray. My grays are still completely exposed unfortunately. I really wanted to love this, I wish it covered my grays! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTrish - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |