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67'566 Kundenbewertungen |
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Was not the Right color.Ordered new color Ash Blonde and it turned out redish and brassy. Have always been super pleased so its probably something I messed up 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNikki - We apologize that you aren’t happy with your latest hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Not satisfiedI haven't used the toner and won't use it since the new color is still not right. I requested a refund for the last shipment and have not heard back from anyone . 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSherry - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Made scalp itchyI realised after colouring I started getting irritation on my scalp different places. I felt it before didn't think anything of it. Now it was worse. I am trying to cancel my account but can not seem to 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Nasareen: We are so sorry to hear that your color has irritated your scalp. Please check your emails, we just got back to you to help you further. |
No changeI can find the colour anywhere and cheaper, there is nothing unique about my hair colour. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMay - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
DisgustadaBuenas tardes sr e salón Estoy un poco molesta con del producto no era lo que esperaba.. Primero no cubre canas Segundo el producto se desperdicio Tercero mucho olor a formol Cuarto el color no fue lo que esperaba. Voy a enviar unas evidencias para que me explique porque el producto se volvió así...quedo atenta a su pronta respuesta. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Claudia: Sentimos no haber cumplido con tus expectativas de color. Por favor, revisa tus emails te acabamos de escribir para seguir ayudandote. |
Doesn't last long enough in my hairI had to get used to going a little darker than my normal dyed blonde, so my roots wouldn't show so much, but unfortunately it wasn't much longer than a box I buy at Walmart. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJennifer - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Desepcionada por primera veZA la segunda lavada se me puso amarillo el pelo 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Jessika: Sentimos mucho lo ocurrido con tu color. Por favor, revisa tus emails, te acabamos de escribir. |
Color is offColor was not as expected and the chemical smell was so bad it burned my nose. Customer service was nice enough to try to fix the color, but I couldn’t tell a difference. Sorry , going back to Madison Reed. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAnn - We’re truly sorry that our color did not meet your expectations, and apologize for any discomfort during your application. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Does not cover grey hair?Unfortunately as lovely as the packaging is and how it’s presented, it didn’t cover my grey hair, at all! After the full development time… such an effort and it did nothing at all. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNoelle - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a new formulation. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not the color I was waitingThe color didn’t do anything different I don’t look that I dye my hair 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAlbania - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Stripped my hairThis last mixture stripped my hair of nutrients, it made my hair brittle and with a lot of breakage. I’m thoroughly confused because the first colors I purchased left my hair healthy and no damage but not this time. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCathy - We’re truly sorry to hear that you have had hair damage/breakage since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
VERY DISAPPOINTEDReceived my hair color which was supposed to be light brown matte ash. To say that I am disappointed is an understatement. This color is NOT cold and ashy, quite the opposite, it's warm and ugly. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMatea - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
DecuJe suis déçu de la couleur.elle ne correspondant pas à la couleur que je voulais. Elle est trop foncee Effectivement elle a couvert plus les cheveux blancs que la dernière fois mais malgré tous les soins achetés, la couleur se ternis trop vite ( en 2 semaine,la couleur est fade) 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenGabrielle F. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration Heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vont vous contacter par e-mail et se feront un plaisir de vous aider. |
Color doesn’t work on me I guess?I was given a second free color to try since my first box didn’t work. I even tried to go with a more extreme color hoping that would help. Sadly this one didn’t show up either. Both times I ended up with my exact same hair color as if I didn’t color it at all. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLaurie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Made my hair break offMy hair broke off 5 inches right above my ears . Used it for 2 yrs . Pissed off 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPenny - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The color could not cover my grey hairThe color could not cover my grey hair. I called the customer service and someone sent me a permanent color which not only did not work but kind of bleached my hair to a lighter shade than my natural dark brown color. I aso found myself lost a lot of hair whenever I washed my hair. Plese cancel my order and refund me the money I paid. Your color system damaged my hair !! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenXiulan - We’re truly sorry that our color did not meet your expectations. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
It was not the right colourIt was not the right colour 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPaula - We never like to hear that our customers are unhappy with their color, and we'd love to see what we can do! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
My hair is now purpleI did answer the questions about my hair color being dark brown with auburn highlights and I sent a picture of myself. What I received was dark brown mahogany. I had qualms about using it because of the word mahogany but there were so many wonderful reviews that I thought: what could go wrong? So, I trusted the color experts and colored my hair on Sunday. What I ended up with was very dark brown hair with purple. I'm so upset that I don't want to go out of the house. I trusted that my picture alone would have told this colorists that my hair was brown and Auburn like I had said. I absolutely hate giving negative reviews but I want anyone reading this to be very careful in answering and using the product that they are sent. How is purple related to auburn? I'm too trusting. I can't believe I did this. The only reason I gave two stars is because my hair is shiny now, the boxing was very professional the instructions were wonderful and everything was first rate except the color choice I received. However, my hair is always shiny after I color my hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMary - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Coloration 6.1La couleur me plaît mais n a pas bien couvert mes cheveux blancs.... 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLudivine D. - Merci pour votre commentaire. Nous sommes désolés d’apprendre que votre coloration n'a pas complètement répondu à vos attentes. Nos coloristes vous ont contactés par e-mail afin de remédier à cette situation. Veuillez vérifier vos e-mails pour plus de détails, nous avons hâte de vous aider. |
No yego mi pedidoCompré un tinte y aún ml ha llegado mi pedido 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenUrsula - ¡Realmente apreciamos sus comentarios! Al revisar su perfil, vemos que ya ha trabajado con uno de nuestros expertos para resolver su inquietud. Háganos saber si hay algo más que podamos hacer para ayudar. |
I used to like this product but don't use it any longerThe price keeps creeping up. Once converted to CAD it is not worth the price. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMelissa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
UglyThe color wasn't close to what I wanted or what I expected. So ugly. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJaime - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Wrong colorMy color was too dark and didn't cover the gray hairs 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAmanda - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Color coverageLike the color I received with last shipment, but gray coverage was non existent😣 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCindy - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
This color was way offIm not sure what or how you guys m ix this but this color almost turned my hair brown. I had to stop it 1/3 of the way through the process. I sent a current picture of my hair color in good light. My hair color is almost white, Im so grey. One thing it did do was cover my roots. So thanks for that. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenVeronica - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Love the color but it didn't cover my graysI love the color and followed the directions, but I still have white roots. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDominique - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color turned out too light - disappointed in final resultI'm pretty disappointed that my color turned out much lighter than i had hoped it would. I was unsure about the instructions but followed them to a "T" only coloring my roots and not blending fully into the rest of my hair. There is a line on my head where the new, lighter color on my roots begins and my regular color continues. I'm not sure if i'll be purchasing again. Unfortunately my $4 grocery store hair color turns out more consistent and expected for less money. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenStacy - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
I know Red is hard to keep!I wasn't satisfied at all with the color turn out of my hair. It had blotches of different colors all over and not becoming. I was hoping to have a company I could get this color product from and continue to purchase. Not this time. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSherry - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Does not cover grays all the way!I was sent an order stating that it was dark brown, with beige tones did not cover all my grays. I was left with my grays being lighter than my dark hair. I was then shipped a replacement stating that it was changed, and yet again, it did not cover my grays all the way. My grays are still lighter than my hair tone which my hair is dark brown. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJennifer - We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Didn’t lastThe day I colored my hair I loved it. But after just one wash the color changed and only a week later has faded a lot :( 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNicole - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
DamagedI don't know why they don't seal the color. This is the second package I received where the color has leaked out everywhere. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenErika - We're so sorry to hear that your order arrived damaged. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Way too darkThis totally took my hair to brown much darker than suggested. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRuth M. -Thank you for reaching out to us! We are so sorry to hear our colour did not meet your expectations. Our Colour Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
1 ère commandeBonjour, Je ne suis pas satisfaite, la couleur s'est délavée dès le premier shampoing pourtant il n'y avait rien de particulier dessus. J'ai suivi les instructions à la lettre. Le résultat n'était pas uniforme. Peut être est-ce moi qui ai mal choisi les couleurs au départ, je ne sais pas.... Bonne journée à vous ! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAudrey B. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration Heureuse est très importante pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation. |
The colorI do not like the color 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLisette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
This did not cover my greys!I haven’t had a bad experience so far with salon, but this did not cover my greys after leaving for 35 minutes 😢 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJess - We are sorry to hear that you were disappointed by the gray coverage of your color application. One benefit of our service is that we can adjust your formulation based on your comments, and we’d love to increase the grey coverage! Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right. |
ColourDissatisfied with my colour. I did ask for lightest blond ,but didn't Realise there was golden in the colour, my hair turned out very dull . 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenElaine - We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously, and we’d love to work with you to meet your hair color goals! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. |
My color didn't workThe color didn't work on my hair 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTerry - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not for MeI ordered a light blonde color and what I got turned my hair a reddish brown, it also didn't do a very good job of covering my greys and I don't have that many. I followed the instructions exactly. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenShara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
No me gustoNo me gusto cuando me lo lave se quito todo y la raíz de mi pelo estaba más clara y me pinte las cejas y se pusieron brown y las tengo naturalmente negras 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMaydelin - Lamentamos mucho saber que se sintió decepcionado con los resultados de su aplicación de color. Nuestra garantía de felicidad de eSalon Color es algo que siempre respaldamos, y trabajaremos con usted para alcanzar sus objetivos de color de cabello. ¡Esté atento a nuestro correo electrónico para conocer sus próximos pasos! Realmente apreciamos sus comentarios. |
No Root CoverageColor was pretty and matched my hair color but it did not cover the gray at my roots. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTracy - We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Sometimes you know yourself betterI completed all of the appropriate information including adding pictures. The colorist customized a color they thought would suit me better than the color I had selected which I appreciated given I am far from a stylist. However, because my hair was two different colors, the ends darker, the color they customized did not blend the two together and instead left me with roots much lighter than they’ve ever been, gray hairs entirely exposed, and the length of my hair 2-3 shades darker than any of it. They are supposed to give me the color I originally requested for free but I’ve yet to get any response so we will see. Worst part is I had waited to grow out my old color as long as I could before coloring again and really thought this was going to be such a great at home remedy. Hoping my opinion can be swayed! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAshley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Not satisfiedI do not like the color I am getting. I have tried several times to cancel my account, my next move is to call my bank and cancel payments 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCarolyn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not satisfiedI'm not satisfied with this company at all. I have to ride to get these shipments to stop 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMarcella - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
About how this store worksI am not happy when I tried 1st purchase and I am surprised yesterday they charged me $33.77 for an order doesn't do for me. Is an auto purchase. So! I don't want to be forced to use a product that didn't order by me. Now I want to cancel the order and my money back. Because that purchase, I did in December was a test and I don't like it. To pay $33.77 is better to go to the salon and apply the color with am expert and have the guarantee the color could be good in my hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSikiu - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
GreysDid not cover my greys 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMaria - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
horrible colorThis is the worst color I have ever used.... 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not cover greyAlthough I followed the instructions to a T, the color did not cover my grey as other hair colors have historically. The color itself was ok, but nothing special. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMarianne - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
I don't like this productDon't like this product very unhappy my hair started to fall the color was ugly my hair became frizzy and I didn't get my gray hair cover 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCandelaria - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Still disappointed my grays do not hold colorI love the color but my grays in front come through within two days .. disappointing 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJoAnn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not the color I wantedMy hair was originally medium brown and I requested to go lighter to a dark blonde. The colorist messaged me and said with my skintone, I'd look better with an ash blonde color. The color turned out to be a medium/dark brown with significant red tones. Total opposite of what I wanted! I frequently added information via photos and commentary about how the color was fading as the weeks wore on. I was hoping to hear from the colorist as I added information but only just heard something via email today, when they were preparing the color to ship it out. Through my account I had requested to go lighter...again. The colorist told me my hair can't be lightened now with the color in it. I'm so confused and disappointed because I originally wanted to go lighter but now I can't. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKate - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
First time userDisappointed with overall colour 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Dawn: We are sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Did not cover graysI really disliked this product. I followed the directions exactly as stated but not only did it not color my grays, it washed out within a few days. I had to redo my hair within a week using my old product. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenGerri - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not blown away if I’m honestThe colour was slightly darker than I expected and my hair was left feeling a bit sticky 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSusan - We’re sorry to hear that you weren't completely satisfied with the results of your custom color. We have reached out to you via email with more details on next steps and how we can help get this resolved for you; we hope to continue helping you find hair perfection and thanks for sharing your experience with us! |
TerribleFollowed instructions exactly, did the strand test and even had someone help me section and apply to make sure I did not miss anything. My hair turned out patchy, my greys ended up light brown and some of my natural hair did not take the dye. So I have patchy hair with light brown, dark brown and soft black and it looks awful. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTiffany - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't color my hair.The salon material was strong but I didn't like the results. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCorey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
CoverageColor did not cover grays very well! Product smells great! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMelissa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great color but didn’t cover the greyThe color was exactly what it needed to be, however it didn’t cover the grey. That’s the only reason I color my hair, for the grey coverage. Sad it didn’t work out 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTheresa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
extremely orangeI don’t like the color 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLucy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Didn’t cover all greysMy kit was easy enough to apply but didn’t cover my toughest greys. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJanelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Definitely not an intense copperIt's an okay color, I loked the consistency and everything g except the end result. I wish it lived up to the title of intense copper. It's more strawberry/light copper blonde. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAlexis - We truly appreciate your feedback! Upon reviewing your profile, we see that you are already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I got dull colorI got no gray coverage and a full color no gold I wanted gold and gray coverage got neither 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenGlenda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not enough color for dense hairNot enough color. & the level/color isn’t what I was looking for :( I was looking for a brighter natural red. I got a cherry cola color. Also the root & ends color is basically the same- no dimension- other than my grays which are barely covered on day one so I know it will fade fast. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAmy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Horribly inaccurate after hair stylist stepped in twiceI REALLY wanted this to work. But this color mix the hair stylist put together was basically black (I asked for brown with honey ends). The first color I ordered myself was good and since then I have had two complete misses. My hair is dry from trying to correct it only to end up with a cheap black color… twice. Be careful. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCristina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Fantastic packagingmy colour arrived in a neat personalised box, it appeared to be professionally packaged. How ever the colour didn't take to my hair at all, i followed the step by step instructions. Disappointed in the result but i do understand the colour i was (copper) is a very difficult colour to remove 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Michaela: We are sorry to hear that your color didn't take at all. Please check your emails, your colorist has got back to you to help you further. |
2 weeks and my color is goneI tried this, hoping my hair would be datker than usual. But my color did not stay longer than expected. Formula smelled good tho. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAnna - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Grey hair coverageThis formula did not cover any of my gray hair at all the first time so I'm not going to attempt to try to do it again not to mention one bottle is not going to be enough because I will need to do an all over color again. So I want to know if I can return this order & get my money back. The credit you guys already offered me for this with my first order should be for two bottles of color and if that's the case I would be willing to try your color one more time with the new color changes. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDelayna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too much red this timeDon't love the color this time, my hair is reddish orange. Not the same color as last time. The colorant for my ends was empty and the developer wasn't sealed shut. Within the second wash the gray returned. 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Hair colourThe colour of my hair is a bit darker than the photo shown on the website. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Diana! We are sorry to hear that your hair color was a bit darker than expected. Please check your emails, we just got back to you to help you further. |
SUCKSI hated the smell and the color and paid a fortune to have my hair redone by a professional. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJennifer - We value your feedback, and truly appreciate you reaching out to let us know about your concern. Here at eSalon, we are always striving to create the best products possible. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Deficiente con las canas2 semanas después de la compra lo uso por primera vez y no cubre las canas como esperaba. El color está ok pero con las canas no se justifica lo que se paga y creo no lo usaré más. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Juana: Sentimos que tus canas no se hayan cubierto del todo. Por favor, revisa tus emails, te acabamos de escribir. |
DisasterMy hair stayed days. Then is was shedding bad like a web. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTimiki - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Doesn’t cover grayDoes not cover gray . 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNicole - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not the color I wanted.It is wayyy darker than I wanted. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Dayniri: We are so sorry to hear that your color is darker than expected. Please check your emails, we just got back to you to help you further. |
Too DarkI colored my hair last night. The instructions said to leave on for 30 minutes which seemed too long. My hair is not one shade lighter as requested but four shades too dark. I have a wedding this weekend and I am beyond disappointed! 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSheila - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Color IncorrectI requested for light brown with an ashy undertone and it came out medium/dark brown with a red undertone. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJulie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
TonoNo me era el color que quería, y se va muy rápido 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Jaqueline: Sentimos que el color no haya resultado como tú esperabas. Por favor, revisa tus emails, te hemos escrito para poder ayudarte. |
CoberturaEsperaba mejor cobertura de canas. Apenas lo hizo. En menos de una semana al lavar el cabello se notaba mucho la raíz. Seguí el tiempo y algo mas de las instrucciones. No se si es que no esta diseñado para canas resistentes 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Margarita: Sentimos que la cobertura de tus canas no haya sido como esperabas. Por favor, revisa tus emails, te acabamos de escribir. |
Still a lot of red, color faded quickly.The color started fading after two washes. I was trying to tone down the red and it didn't really do the trick for that. I've gotten similar results from a box at the drugstore so really don't feel like the customization did much. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMichelle - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
Didn't cover greysI did everything as instructions my greys are not as visible but doesn't match the rest of my hair so to me I'm having to cover with a sprat to match 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Marie: We are sorry to hear that the hair color didn't cover your greys. Please check your emails, we just got back to you to help you further. |
No funcionoEstaba con mucha expectativa y me lo aplique y no cubrió mis canas como esperaba, realmente me siento muy insatisfecha con el producto 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Elizabeth: Sentimos que el color no haya cubierto tus canas. Por favor, revisa tus emails, te acabamos de escribir. |
Color did not stickThe color I ordered only dyed my roots. My roots are like a bright purple color and the rest of my hair is the exactly the same color as it was previously. There was no purple supposed to be in my dye color. It looks awful. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJulia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Gray roots are backI colored my hair on Feb 23rd and today is March 3rd and I have gray showing already at the roots. I am so disappointed. I was hoping that this product would have worked better. So disappointed!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTarcha - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not for meI tried it out…just not for me. Going back to my colorist!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMary - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Please let us know if there is anything else we can do to help! |
CoverageI loved the color but the coverage was not 100 percent 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Michelle: We are sorry to hear that your grey coverage hasn't been as expected. Please check your emails, we just got back to you. |
Awful!!This was not the color I requested! It dyed my roots a completely differently color than the rest of my hair. I’m going back to box color!!! Very disappointed 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAmber - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not for meHi this was my second run at trying a colour but this second one really burnt my scalp. The first one didn’t but I knew instantly with this one. I had to get it off quite quickly. I didn’t do a sensitivity test as the first one was fine. I can be sensitive so the issue probably lies more with my scalp but overall I still haven’t got the right colour. Whilst everything is lovely it’s just not for me sorry 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Karen: We are so sorry to hear that your second hair dye burnt your scalp. Pease check your emails, we just got back to you to help you further. |
Great kit but colour lackingKit itself is fantastic, it has everything you could need and more but I was disheartened with the colour. I went for intense copper to go over dark blonde hair and it came out very lacking. It's more of a copper/brown. It's not intense and it isn't vibrant 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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ColorI have to say this is the worst hair dye I ever used, didn't cover my gray roots at all. and as for the color it was still the same. I truly would like a refund. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEsperanza - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
not satisfiedI am sorry to say that after following all the guidelines I had red to orange hair and had to ga to salon to redo it. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenArpine: We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Did not cover grays againThis was my second shipment because the first color didn’t cover all my grays and this time around I’m left with the same grays. I followed the instructions and left it on for the time stated in the instructions 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBobbi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Otro colorQuería algo que iluminara mi pelo y pedí cobrizo, pero me llego algo que finalmente oscureció mi pelo y se ve muy rojo. Muy decepcionante 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Valentina: Sentimos no haber logrado tu color personalizado. Por favor, revisa tus emails, te hemos escrito para poder ayudarte. |
Doesn't actually dye your hairEnd result was more like some highlights, not a full head dye. I've done everything I was supposed to, respected the times but when I dried my hair I was very disappointed to see the result. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Mafalda: We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, your colorist will get back to you to help you further. |
Awful ProductThis Product didn't cover a single Gray hair and made them look more noticeable. The box color from the Drugstore used during the Pandemic worked much better than this. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
GarbageDidn't cover gray; AT ALL! 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRhonda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
DisappointingHad been looking forward to trying this was left disappointed. Didn't cover my greys and colour was very ginger/Brassy. 1st time using it and was on roots only. Just didn't work or suit me. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEmma M. - We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Good white coverage but not the shade !Nothing like the Violet brown shade more copper colour but covered the white hair 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAmandeep S. - Thank you for your feedback. We’re so sorry to hear that you were not completely satisfied by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Our Colour Experts have been in contact via email and will be happy to assist in this process. |
CoverageThe color is nice but it doesnt do good for my white hair 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEvangeline - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
ScamThis product is NOT formulated for you. The product does a terrible job of covering gray. They are not willing to refund or send a better formula before the next scheduled delivery. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJudith - We are so sorry to hear that you were disappointed with the gray coverage of your recent color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Tueur de cheveuxVotre couleur m'as énormément abîmer mes cheveux, ils étaient si longs, il faut que j'aille chez la coiffeuse désormais car ils sont affreux. Je fais une perte énorme et sont complètement rêche. Je recommande pas votre marque. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenOceane D. - Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous et nous souhaitons trouver avec vous une solution. Nous vous contacterons par email afin de vous aider. |
Not the color I wanted too darkI'm not happy it's too dark and I hate burgundy I have it in my hair 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDawn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |