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GESCHRIEBEN VON:
Zaina S.
12. September 2024
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It’s not covering my grays well
GESCHRIEBEN VON:
Zaina S.
12. September 2024
This product was amazing at first but that couple of orders I’ve been applying it intensively to my grays and it’s not covering well. My hair turns into this brassy ugly brownish shade after two weeks.
And yes, I use the protective shampoo regularly, stopped using any other products.
Sadly going to cancel my hair color membership as it’s not working well for my hair
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Erin P.
11. September 2024
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Looked great at first
GESCHRIEBEN VON:
Erin P.
11. September 2024
Easy to use set with the perfect amounts and was really pleased with the initial colour. Unfortunately it faded from darkest brown to an orangey colour and now I’m finding it hard to cancel. Ita a great idea but I don’t recommend
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GESCHRIEBEN VON:
Cecilia A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Bonnie G.
11. September 2024
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Damaged hair
GESCHRIEBEN VON:
Bonnie G.
11. September 2024
I do not want to receive any more of this product. I feel it is damaging my hair (dry and frizzed).
1 von 1 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Sarah S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Kimberly G.
11. September 2024
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Worse hair color EVER
GESCHRIEBEN VON:
Kimberly G.
11. September 2024
I’m a natural blonde. I was sent an email that they were adjusting my hair color. I did exactly what I’ve done numerous times. I got out of the shower. My hair is almost black/brown/gray. WTH. I called them very upset. I can’t leave my home. I’m so pale my hair is way too dark. Someone definitely didn’t know what they were doing by adjusted my color from a blonde 7 to 10. I have court Tuesday. This better get straightened out. Don’t EVER adjust my color ever again. Screw your suggestions lady.
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
YVETTE M.
8. September 2024
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SHIPPING TAKING AT LEAST A WEEK!!!!!
GESCHRIEBEN VON:
YVETTE M.
8. September 2024
I began my journey with this company during Covid. The past year (more/less) has been taking at least a week to ship out my order. I sometimes call and order a couple boxes because you are unable to order more than only 1 box online. I love my color but the shipping is super frustrating!!! I'm hanging on by a single strand eSalon. Do better!!!!
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GESCHRIEBEN VON:
Sarah S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Jessica D.
8. September 2024
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Jolie couleur mais pas celle attendue
GESCHRIEBEN VON:
Jessica D.
8. September 2024
Bonjour, j'ai trouvé tout super ( odeur texture couleur) mais ça n'est pas la couleur que je voulais, beaucoup trop foncé !
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Julie N
8. September 2024
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Used to be good
GESCHRIEBEN VON:
Julie N
8. September 2024
This product used to be good. The quality got worse. The actual color that they sent me changed without me making any adjustments to my order. The website won't let me quit, and now it feels like another horrible online experience after years of being a reliable resource.
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GESCHRIEBEN VON:
Blanca M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Jenna M.
6. September 2024
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I requested brighter
GESCHRIEBEN VON:
Jenna M.
6. September 2024
This is very dull with a hint of red. I was thinking more Addison Sheperd from Gray's anatomy or a brighter and bold red brown with still warm undertones. It just looks light brown to me with a hint of red in the sunlight.
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Raquel A.
6. September 2024
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Yuck
GESCHRIEBEN VON:
Raquel A.
6. September 2024
When I stared with the company we worked on the color. It didn’t take long before we got the color I wanted and the softness and shine It was even better than I thought it would be. After several years passed something changed. My package was the same but not the results. Were different. Now my hair is dry and unmanageable. But my color stays the same. That’s the only reason I stay with the company. Ido not recommend this company to any one. Again my hair is so dry dry I could only keep it in a bun. Sad
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GESCHRIEBEN VON:
Sarah S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Karen T.
5. September 2024
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Don't use
GESCHRIEBEN VON:
Karen T.
5. September 2024
Been colouring my hair for 40 years this colour madr my scalf so itchy and sore
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GESCHRIEBEN VON:
Cecilia A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
lucero del carmen E.
5. September 2024
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I could never dye my hair
GESCHRIEBEN VON:
lucero del carmen E.
5. September 2024
I was very excited with your proposal for salon results at home, I sent reference photos where you could clearly see that I wanted copper (orange) hair, my colorist sent a brown color, I was disappointed but they offered to send me another color, it never arrived and in the package only the entry of the product appears on August 19, I bought the kit from the first days of August, a month has passed and my hair is still the same color, I already canceled my subscription, it was very easy, but it was still loss of money.
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GESCHRIEBEN VON:
Sarah S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Stoyka V.
4. September 2024
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Colour is not what I want
GESCHRIEBEN VON:
Stoyka V.
4. September 2024
Hello
The colour is red I don’t like l was looking for medium blond with pink
Kind regards
S V
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GESCHRIEBEN VON:
Cecilia A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Missy H.
4. September 2024
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Haven't used
GESCHRIEBEN VON:
Missy H.
4. September 2024
I've decided to stay with my stylist, I'm to nervous to do myself.
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Kristen Z.
3. September 2024
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Customer service shipped out a week late then blamed on me
GESCHRIEBEN VON:
Kristen Z.
3. September 2024
I knew I was going to have a tight timeline so I planned to have a shipment a month in advance. My custom color was shipped out on August 28th when I scheduled it for August 21st. Even with the 1-3 day processing time this was by all means late.
I was berrated and argued with by an unempathetic customer agent. I’m doing a cross country move and now am going to be 4 weeks past due by fault of esalons logistics. But yet have told it is my fault.
They will leave you high and dry
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Jan A.
2. September 2024
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Did not take care of the brassy red tones
GESCHRIEBEN VON:
Jan A.
2. September 2024
I have used esalon and lot and the last three formulas all say they will fight the red tones and they simply don’t. Very disappointing. I think I need to develop a new plan.
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GESCHRIEBEN VON:
Jasmine S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Madeline M.
2. September 2024
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Great kit- terrible communication with stylist- not happy with results
GESCHRIEBEN VON:
Madeline M.
2. September 2024
I appreciated all the extras and how well the package is put together. Needed a second bottle though and had to make it stretch. I have shortish hair so that is something to note.
I’m upset about the color itself.
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Anadi J.
2. September 2024
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Pathetic color output
GESCHRIEBEN VON:
Anadi J.
2. September 2024
I used the color on my hair before such an important event.I washed my hair after color and saw, that My roots were still all white and gave a red color shade just as henna.I was so embarrassed at the event as everyone was laughing on me that what I had done to my hair.And the hair became so rough and entangled. And most importantly the color output was zero as if it all just washed away.I had to apply my normal black color to cover the red shade ,just the very next day.Its too bad.Will never refer it to anyone.I deserve a refund.
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Kristi A.
1. September 2024
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No Thanks
GESCHRIEBEN VON:
Kristi A.
1. September 2024
It really made my hair a weird, unnatural color.
I hadn't even used the First box and the 2ns unwanted box arrived.
0 von 0 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Carina M.
1. September 2024
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Color is completely wrong
GESCHRIEBEN VON:
Carina M.
1. September 2024
I don’t like to leave negative reviews but this color is nowhere what I thought I’d be getting and it’s way too expensive to be this far off. I don’t know what caused it, if it’s the color design or the product, but I was supposed to have a copper/auburn and my hair is basically maroon. My roots are almost black. I get color closer to what I want for $8 at Target, and now I’m stuck with this unless I want to fry my hair even more. Really expected better for the price. I hope this is a fluke because the premise of this company is something I really wanted to support.
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GESCHRIEBEN VON:
Melissa R.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Agne V.
31. August 2024
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Disappointed with the colour
GESCHRIEBEN VON:
Agne V.
31. August 2024
The colour turned out to be nothing like what I ordered. I chose a colour similar to my natural, wanted to make it more bright snd vibrant, not to totally change it into a completely different colour. Very disappointed. Delivery also took a very long time. Plus point - easy to use and covers grey hair.
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GESCHRIEBEN VON:
Cecilia A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Alondra R.
31. August 2024
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No es lo que esperaba.
GESCHRIEBEN VON:
Alondra R.
31. August 2024
Seguí las indicaciones y fue una experiencia desagradable. No obtuve el color deseado porque no quedo absolutamente nada del tono en mi cabello.
0 von 0 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Cecilia A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Julie A.
30. August 2024
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No shine
GESCHRIEBEN VON:
Julie A.
30. August 2024
I was so excited to get my product but I'm so disappointed it left my hair color very dull looking with no shine at all. The kit was amazing!! But the product needs great improvement for me to use again.
0 von 0 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Sarah S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Janice M.
30. August 2024
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Permanent color
GESCHRIEBEN VON:
Janice M.
30. August 2024
I asked for no ammonia and they never looked at the last comments and proceeded to give me ammonia in my color. They change colorist all the time so you never have the same one so no one knows what the last one was doing. Will not continue using them.
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Rush
29. August 2024
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really unhappy
GESCHRIEBEN VON:
Rush
29. August 2024
never changed any colour ,not enough grey coverage and chemicals in it lead way too much of hairfall.
0 von 0 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Cecilia A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Natalie E.
28. August 2024
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Colour
GESCHRIEBEN VON:
Natalie E.
28. August 2024
My colour came out darker than expected but maybe because of my previous colour
0 von 0 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Cecilia A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Jill C.
28. August 2024
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Not what I expected
GESCHRIEBEN VON:
Jill C.
28. August 2024
I ordered the color in light brown. I did a strand test, but apparently it wasn’t enough to show that it would turn my hair a dark auburn. It’s not a bad color, but not what I expected. I wanted to just cover the gray with my natural color, which is what I ordered. Usually esalon’s colors work out fine, but not this time.
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Janet F.
28. August 2024
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Gray coverage
GESCHRIEBEN VON:
Janet F.
28. August 2024
I still did not get the gray (white) coverage I should get. I like the color but still had gray around the face line I should not have had.
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Dana C.
27. August 2024
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Stubborn Greys
GESCHRIEBEN VON:
Dana C.
27. August 2024
Still not enough to cover the stubborn greys
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Jennifer H.
27. August 2024
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Color muy oscuro
GESCHRIEBEN VON:
Jennifer H.
27. August 2024
Estoy muy decepcionada es demasiado oscuro... estoy decepcionada...
0 von 0 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Cecilia A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Natasha D.
26. August 2024
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Disappointing
GESCHRIEBEN VON:
Natasha D.
26. August 2024
When I put the dye in there was Alot purple, but after rinsing it was just a deep dark brown with no purple hue to it. Wasn't what I wanted. This dye cost too much to not get the results I was expecting.
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GESCHRIEBEN VON:
Jasmine S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Kelly S.
26. August 2024
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Not the color I wanted
GESCHRIEBEN VON:
Kelly S.
26. August 2024
Fortunately, I did a strand test before covering my whole head. I really did not like the new color mixed for me. 😢 I wanted a little more red color instead of all the brown but they removed all the copper color which was my favorite part.
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GESCHRIEBEN VON:
Sarah S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Rosa P.
26. August 2024
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Just okay
GESCHRIEBEN VON:
Rosa P.
26. August 2024
Wasn't as happy with the color as I thought I would be, After 3 days I had grays showing again. I also noticed in the shower how bad it stripped my hair of any moisture. It didn't leave my hair feeling good at all. I however loved the convenience of the whole thing it just seemed easy to mix and apply. I did not like how long it had to stay on my head but hopefully it's because the stuff in it was more gentle (I don't know) sure did not smell that way. I am just being completely honest. There was nothing that made me think this was any different from store bought products besides the price being more expensive. I did like that they gave me the opportunity to try it before spending alot money on it. Not sure yet if I will keep purchasing.
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GESCHRIEBEN VON:
Sarah S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Charlotte G.
24. August 2024
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Excellent colour, but doesn’t last
GESCHRIEBEN VON:
Charlotte G.
24. August 2024
I was excited to try this as I’ve been using box dyes since I was a teenager and had never quite found the right fit. The instructions are clear and the resulting colour is excellent and exactly what I wanted. But I’m sad to say by the time the refresher came around my whole head needed doing again :( not sure if it’s due to the summer sun or what but a refresher doesn’t quite cut the mustard. Disappointing.
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GESCHRIEBEN VON:
Cecilia A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Amy M.
24. August 2024
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Missed the mark
GESCHRIEBEN VON:
Amy M.
24. August 2024
Was the first attempt at a color change. It’s definitely more blonde with the added gold but I that canceled out the copper for the red in the photos I sent. It’s just blonde now, no red/strawberry at all.
I’d like to order early for the next try but would like to hear how you’d like to change it to fit the strawberry blonde color better. Thanks!
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Victoria N.
24. August 2024
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Blonde roots!
GESCHRIEBEN VON:
Victoria N.
24. August 2024
I am unsure what went wrong but my roots are bright blonde now! This was supposed to be a darker shade than my last color but somehow something went wrong!
0 von 0 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Julie R.
23. August 2024
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Colour outcome
GESCHRIEBEN VON:
Julie R.
23. August 2024
I was disappointed as it didn’t cover all my grey, I will not be purchasing again
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GESCHRIEBEN VON:
Cecilia A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Anon
23. August 2024
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No change
GESCHRIEBEN VON:
Anon
23. August 2024
If you have dark hair like me (very dark brown, seems black), I do not recommend. I wasted time and money. My hair colour did not change at all. I followed the instructions provided and videos yet no colour change for me. Also, it changed my hair's texture :/
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GESCHRIEBEN VON:
Cecilia A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Linda R.
22. August 2024
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Doesn’t last.
GESCHRIEBEN VON:
Linda R.
22. August 2024
The color faded quickly.
0 von 0 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Sarah S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Shannon B.
22. August 2024
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Too Dark
GESCHRIEBEN VON:
Shannon B.
22. August 2024
My color is to dark please adjust.
0 von 0 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Sarah S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Léa B.
21. August 2024
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Pas top
GESCHRIEBEN VON:
Léa B.
21. August 2024
Jolie couleur mais elle m’a fragilisé et abîmé mes longueurs…
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Simona Katarína H.
21. August 2024
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Disappointed
GESCHRIEBEN VON:
Simona Katarína H.
21. August 2024
I was hoping to touch up my ginger roots.
Usually i go to the salon and get a nice orange like ginger color like really nice red head.
And now I just fucked up my hair with this custom color.
I filled everything in on how i would like it to be and in the end I am stuck with a fucking orange ish brown.
You can still see where i had my grown out roots and overall it’s not at all what i requested.
So just gonna have to go to the actual salon and not this basically more expensive online drugstore alike box hair dye 🥲.
Definitely do not recommend for ginger colours.
Maybe for brown or black but still it’s just like a normal box die and feels like it.
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Natalya S.
21. August 2024
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Tried it twice, wasn't nice
GESCHRIEBEN VON:
Natalya S.
21. August 2024
I got the offer that came with 2 sets of color. The first application, I followed the instructions, and my roots actually ended up lighter somehow. It did make my overall hair shiny though. Tried the second application today, kept color on for 45 minutes, and my roots still didn't get to the "dark brown ash" color. I'm definitely going back to Madison Reed.
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Niharika N.
20. August 2024
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Hair color
GESCHRIEBEN VON:
Niharika N.
20. August 2024
Unfortunately I'm not happy with the product. This did not cover my roots at all. First two times I thought because of my previous hair colour , but even after 3 uses still no coverage.
0 von 0 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Jean W.
19. August 2024
|
HATE
GESCHRIEBEN VON:
Jean W.
19. August 2024
I’ve been in tears for an hour my colour followed to the letter of the instructions is hideous, it’s just vile, it’s going to cost me a fortune to get fixed , I’m going to have to strip it out several times it’s nothing like even the written colour diagram. My hair condition is now destroyed it’s dry as straw and only going to get worse.
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GESCHRIEBEN VON:
Cecilia A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Rebecca O.
19. August 2024
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Does not match or even near my color
GESCHRIEBEN VON:
Rebecca O.
19. August 2024
This product is nowhere near the desired color. It made my hair bright light orange. I also haven’t used last time they sent this to me and I’m cancelling
0 von 0 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Alice F.
19. August 2024
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3rd TRY Still Not Right!
GESCHRIEBEN VON:
Alice F.
19. August 2024
I'm so disappointed that this is so hard for them to get right. I've even sent pictures of the color I want and still they got it wrong. I'm not sure if I should even try again..
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Leah D.
19. August 2024
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Not great
GESCHRIEBEN VON:
Leah D.
19. August 2024
I followed the instructions very carefully my hair came out with lovely roots and the rest of my hair lighter. bit of an expensive way to trial something out. The fancy personalisation was a nice touch but product definitely not. I’ll stick to my shop bought dyes
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GESCHRIEBEN VON:
Cecilia A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Sabine P.
18. August 2024
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color leaked due to cap not closed
GESCHRIEBEN VON:
Sabine P.
18. August 2024
Unfortunately, I can't use the color because the cap was not closed properly and had leaked throughout the box. I like to cancel my subscription and it's not straightforward.
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Mireille K.
18. August 2024
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made my roots darker
GESCHRIEBEN VON:
Mireille K.
18. August 2024
Hi, this was my first time trying eSalon. I was so excited to give this a try and was truly impressed with the way eSalon works. However, I just tried the kit that I was sent and I'm devastated. The color I was sent was too dark. it didn't lighten my roots at all!! In fact my roots are now darker (very dark brown). I can't find any customer support on this website, so i'm not sure how I can contact the specialist. I have an important work trip at the end of the week and I have no idea how I'm going to fix my hair by then. i have blonde highlights, with extremely dark roots now. Although I stayed away from coloring my highlights, i did notice that they got a little darker after I washed my hair. Please help!
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GESCHRIEBEN VON:
Jasmine S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Natalya C.
18. August 2024
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Medium brown which was Not for my hair unfortunately.
GESCHRIEBEN VON:
Natalya C.
18. August 2024
My natural hair is dark brown. I got medium brown Made my roots light and my hair very dark, twice. First time I thought maybe i got wrong color, expressed my concerns and got a different formula which lifted my Roos but made my hair now almost black instead of medium brown. It might be just not for my hair type. Very disappointed since I had had high expectations from this product. I Will have to remove that dark color to dye my hair medium brown with a different brand I like, and should have stuck with.
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Wendy M.
18. August 2024
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Terrible terrible
GESCHRIEBEN VON:
Wendy M.
18. August 2024
Absolutely want to shave my head after color master adjusted my color. Horrible
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GESCHRIEBEN VON:
Jasmine S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Tracey W.
15. August 2024
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Not happy with the outcome .
GESCHRIEBEN VON:
Tracey W.
15. August 2024
Didn't cover my gray , and it doesn't look like anything changed !
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Paula T.
15. August 2024
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On the fence - still orange/pumpkinish hair
GESCHRIEBEN VON:
Paula T.
15. August 2024
I decided to try this product as the box products gave my hair an cinnamon with a bit orange or brassy tone that popped up on occasion. I can't always tell by looking at my own hair, but I immediately noticed cinnamon along parts plus the first comment out of my sister's mouth was "your hair is orange." I ordered a darker color, more brownish with ash, not because I want brown hair but because I'd hoped it wouldn't have the gold tones that appear to turn orange/pumpkin/red tones. I'm not sure if I'll order again as the results are following the same trend. The color isn't horrendously bad, but it makes me nervous if I can't see all of my hair, wondering what everyone else sees, when I already dislike having pumpkin hair! I appreciate the dye cleaner as I ended up using it on my skin as well on the walls which were hit with past hair dye experiences. The box is nice, and the customer support dept. was responsive with very fast response when I emailed regarding my concern about instructions noting to use on my roots only (I'm not sure why just roots - they said I could use on all of my hair, but the sections other than the roots would be darker - I ended up with darker roots but not darker on the rest of my hair.). It seems like a good service though.
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Holly B.
15. August 2024
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Good dye, but totally wrong colour match
GESCHRIEBEN VON:
Holly B.
15. August 2024
I wanted a red to dye my hair in between salon visits. I picked esalon as all box dye for red hair is just vibrant red and I wanted my more subtle coppery tone. I matched to the copper I wanted and I was sent a root colour and lengths. My roots are now a totally different colour to my length. The roots look great, but the length is the bright neon red I didn’t want. I look pretty ridiculous if I’m honest!
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GESCHRIEBEN VON:
Cecilia A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Elysia T.
14. August 2024
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Easy, good color coverage, just not the color I want
GESCHRIEBEN VON:
Elysia T.
14. August 2024
Instructions are great - videos are amazing. It was so easy. Took me an hour, start to done and dry. My hair is so soft and shiny. Unfortunately I don’t love the color - the tone came out very yellow, almost orange on my natural blonde, which was my biggest fear. Hoping to find a way to get in touch with someone so I don’t have to live orange until my next color shipment. Contacting customer service is limited to phone during business hours or messaging my stylist for my next shipment.
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Cecille W.
14. August 2024
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Can you say BRASSY?
GESCHRIEBEN VON:
Cecille W.
14. August 2024
Turned my blonde hair Orange/ Brassy. I’m furious and wish I’d never heard of your company. I followed the instructions to the letter.
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Clair E.
13. August 2024
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Sent my roots orange
GESCHRIEBEN VON:
Clair E.
13. August 2024
This colour sent my hair orange. A Demi permanent colour was sent to correct! I now have orange roots and dirty blonde hair
0 von 0 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Cecilia A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Jennifer W.
13. August 2024
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Did not color my grey hair
GESCHRIEBEN VON:
Jennifer W.
13. August 2024
Did not color my grey hairs. I left the color on an additional 5 minutes as well
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Nanay N.
13. August 2024
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Not fully covering my gray white hair
GESCHRIEBEN VON:
Nanay N.
13. August 2024
Update:
After a day of coloring my hair (8/12/24) the color was totally washed out and I felt I have more gray hair. I wished I can send you an updated pic and vid of my hair to correct the color before sending to me again.
I followed all instructions including time but still not covered with the color I received. Felt it just wash the color away when I washed my hair. Tried for the 2nd time and still the same. After the 2nd order, I stopped already. I really like to use it because very convenient and easy to use but the color I think not suitable for me.
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GESCHRIEBEN VON:
Liberty F.
12. August 2024
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Really disappointed
GESCHRIEBEN VON:
Liberty F.
12. August 2024
Really gutted after seeing good reviews that my hair just went orange .
0 von 0 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Cecilia A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Janet B.
12. August 2024
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It didn’t color my grey at all.
GESCHRIEBEN VON:
Janet B.
12. August 2024
I don’t really like this right now. It dodn’t color my grey at all. Going to let it dry and see how it looks but not sure if I will keep the subscription.
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Alexis S.
12. August 2024
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Hair fell out
GESCHRIEBEN VON:
Alexis S.
12. August 2024
My hair is now coming out in clumps. It’s a nightmare. And my scalp has itched for the past week. :(
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Emily B.
11. August 2024
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not the colour I wanted
GESCHRIEBEN VON:
Emily B.
11. August 2024
Requested a copper tone and ended up with purple
0 von 0 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Cecilia A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Jody F.
9. August 2024
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Harsh for my once healthy hair
GESCHRIEBEN VON:
Jody F.
9. August 2024
I had beautiful healthy auburn shiny hair. I thought I’d try this after hearing about, pckg so cute, easy to use, liked the color at first, but after first wash faded, not enough grey coverage and hair started falling out. Hair became frizzy and very dry. Will be returning second pckg that just arrived and canceled my account. So sorry.
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GESCHRIEBEN VON:
Jasmine S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Barbara J
8. August 2024
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Okay.
GESCHRIEBEN VON:
Barbara J
8. August 2024
Color way too dark, very dark brown.
1 von 1 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Julie F.
8. August 2024
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Dull and lifeless
GESCHRIEBEN VON:
Julie F.
8. August 2024
I wanted some of the brassiness to go down and what the result was is a very dull grayish brown looking color. I had actually noted that my first color was probably the best and to go back to that one.
I do not recommend ASH to anyone that is a light blonde.
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Mary M.
7. August 2024
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Nice color
GESCHRIEBEN VON:
Mary M.
7. August 2024
The reason I gave a rating of 3 is because the color only lasts 3 to 4 weeks. I was hoping for at least six weeks. Doesn't cover gray 100 percent. Positives are good customer service and everything needed is in the box. It is pricey because you have to add shipping cost. Honestly I get the same coverage from Clairol's nice and easy at half the price.
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Debra R.
6. August 2024
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Didn't cover gray
GESCHRIEBEN VON:
Debra R.
6. August 2024
I love the color but it didn't cover my gray hair this time. I did everything the same. Mix together applied for 30 minutes. Rinsed used your shampoo and conditioner. Help
After being contacted by esalon, I am very satisfied with the customer service. Way to go esalon! Now 5 stars
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GESCHRIEBEN VON:
Angelina F.
5. August 2024
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Do not purchase if you have long and thick hair
GESCHRIEBEN VON:
Angelina F.
5. August 2024
Do not purchase if you have long and thick hair - I didn't had enough product to do my whole head even though I mention in the form that I had extra long hair + thick hair. I also send a note right after receiving the box mentioning that and the message I got back was:
"Your first order with us contained two bottles of hair color. One bottle for your roots and one complimentary color refresher for your ends. This was to ensure your first application of hair color was seamless from root to tip. And your future orders will contain one bottle of dye to use as a root touch up.
If you love the Custom Ends Refresher for your long thick hair, you can always log into your account to add it to your Plan. You can even select if you would like it to ship every 1, 2, or 3 orders!"
So I thought, ok, they read my email, I guess I should be good. Well I was wrong, color was blotchy and did not stayed in my hair. After 1st wach its like everything was washed away. Which would make sense if I didn't had enough product in my hair ...
1 von 1 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Sabine T.
5. August 2024
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Commande non reçue
GESCHRIEBEN VON:
Sabine T.
5. August 2024
Commande passée le 28.07, expédiée le 29.07.....le 05.08 pas reçue...
0 von 0 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
MARIA T.
4. August 2024
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https://www.esalon.co.uk/my_account/order_details/13026250
GESCHRIEBEN VON:
MARIA T.
4. August 2024
I never recieved my hsir products ,you didnt send me them saying my hair was to dark but i sent you a email saying id lightened it. But i am yet to recieve my first order im absoutley in anger why its taken a month to send a hzir dye youve took thd money so please ,eighter send me my hair dye or replace my money back into my bank thank you mrs Maria Trivett
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GESCHRIEBEN VON:
Cecilia A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Rachael M.
4. August 2024
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Pretty Color NOT for gray coverage
GESCHRIEBEN VON:
Rachael M.
4. August 2024
The color is beautiful, the packaging, instructions and little details are exquisite, but all around my roots it did not cover my grays, and even fully rinsed out of some places.
I am not new to coloring my hair, and made sure I had full coverage, left it in long enough, and rinsed with cold water.
1 von 1 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Deborah W.
3. August 2024
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nothing like the colour I was expecting.
GESCHRIEBEN VON:
Deborah W.
3. August 2024
I’m no stranger to packet dyes and followed the instructions to the letter but I’ve ended up with a dark reddish auburn and not the golden strawberry blonde I asked for. Thank goodness it is the type that will wash out eventually or I’d be paying to get the colour removed. Very disappointed and now stuck with dark auburn hair all summer 😩
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GESCHRIEBEN VON:
Cecilia A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Erain W.
2. August 2024
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I asked my colorist and specified in an email that I wanted the original color.
GESCHRIEBEN VON:
Erain W.
2. August 2024
I took a break from coloring my hair and wanted the original color. In the email to my colorist I specified that I wanted to go back to the first color that I got from esalon... excited to go back I didnt even look until the dye going in my hair was very dark and didnt look like the first one. I went to my computer and looked and somehow there is pearl added in instead of golden. So now I have this color sitting on my head and have to wait it out, or go to the salon to get it fixed I am very disappointed
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Danielle B.
2. August 2024
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Decu
GESCHRIEBEN VON:
Danielle B.
2. August 2024
Déçu de ma couleur
Je ne souhaite plus commander
Merci de stopper mon abonnement.
Cdlt
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Ashley K.
1. August 2024
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Disappointed
GESCHRIEBEN VON:
Ashley K.
1. August 2024
The color that was sent was not what I asked for. I uploaded photos of what I have currently and wanted to maintain. My roots didn’t match . I have dark brown hair and my roots were golden. I do not recommend using this site.
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Rebecca J.
1. August 2024
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Wrong color
GESCHRIEBEN VON:
Rebecca J.
1. August 2024
I asked for a lighter shade of blonde and it came even darker than the last one
1 von 1 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Sarah S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Elisabeth S.
31. Juli 2024
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Not happy
GESCHRIEBEN VON:
Elisabeth S.
31. Juli 2024
Customer service is hard to access
1 von 1 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Jasmine S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Nicole B.
31. Juli 2024
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Easy to use, color was bad
GESCHRIEBEN VON:
Nicole B.
31. Juli 2024
First I ordered the lightest ash brown, and my previous hair was pretty blonde. When I colored my hair it ended up being super dark brown, like espresso brown with red undertones. I was very unhappy, sent notes and photos, and was told it would be corrected. My next color was called dark ash blonde. Same results. Espresso colored brown hair. I don't understand why it is so dark. I've cried both times after I finished dying and drying my hair. I hate it.
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GESCHRIEBEN VON:
Sarah S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Daria L.
31. Juli 2024
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Color mismatch
GESCHRIEBEN VON:
Daria L.
31. Juli 2024
I think this was my last attempt with esalon. I ordered a permanent color’Ash medium to dark blonde’. I honestly don’t know where the ash tone was lost. The result is as orange as it could be. I tried to avoid warm colors and now I have it in my full length. I need to go to my colorist to fix this ‘disaster’. It’s simply unpredictable result - this is what you get with esalon palette.
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Marie E.
31. Juli 2024
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My hair is so dark .
GESCHRIEBEN VON:
Marie E.
31. Juli 2024
The hair color that I picked is definitely not what's on my hair .This is not the haircolor I pick, My hair is so dark. I'm not happy, please help!
Thanks Marie Earles
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Billie S.
30. Juli 2024
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Not for me
GESCHRIEBEN VON:
Billie S.
30. Juli 2024
I mixed the product per instructions. After dying my hair, the left-over product exploded and got all over my wall. This product does not work for me. The ingredients that are in the product I do not feel will be healthy for my hair and scalp.
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GESCHRIEBEN VON:
Jasmine S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Renee F.
29. Juli 2024
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Totally different color than expected
GESCHRIEBEN VON:
Renee F.
29. Juli 2024
My color was brown with undertones of red. It came out a very unnatural burgundy. I have reached out to esalon but I cannot find a response back
1 von 1 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Dawn R.
29. Juli 2024
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Disappointing
GESCHRIEBEN VON:
Dawn R.
29. Juli 2024
I have used home dyes for the past almost 20 years and have never had such a disappointing result. There was not enough dye provided to cover the lengths of my hair despite me filling out the my hair is very long and thick. I tried my best to evenly distribute it, but it just wasn’t enough resulting in a patchy colour. The colour I chose was a dark auburn, but the resulting colour had a cool almost purpleish tone as opposed to the warm reddish tone I had hoped for.
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GESCHRIEBEN VON:
Cecilia A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Celine C.
28. Juli 2024
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Erreur de couleur
GESCHRIEBEN VON:
Celine C.
28. Juli 2024
Bonjour
C été ma dernière commande chez vous; j avais demandé a chaque fois de modifier pour être sur quelque chose de plus roux.
Sauf que là je suis plutôt dans les tons marron violet ( bcp moins roux que les précédentes...)
Les couleurs sont jolies mais c est pas ce que j'ai demandé. J aimerais savoir ce qu il peut être
fait ?
Cordialement
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Luvimen O.
27. Juli 2024
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SCAM
GESCHRIEBEN VON:
Luvimen O.
27. Juli 2024
I think this is scam, they don't have phone Number, I ordered last July 15 until now I have not received my order. I cannot contact them. Beware of this company.
1 von 1 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Jasmine S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Rose N.
27. Juli 2024
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Fast Fade
GESCHRIEBEN VON:
Rose N.
27. Juli 2024
The greys really started showing again on day 5. I definitely need to try something else.
1 von 1 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Jasmine S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
OLIVIA G.
27. Juli 2024
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Wow
GESCHRIEBEN VON:
OLIVIA G.
27. Juli 2024
I did my hair and have 2 different shades it looked different shade in the bottle but I thought maybe it supposed to be like that I would like to discontinue my member ship
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Jammy
27. Juli 2024
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Not the color I wanted
GESCHRIEBEN VON:
Jammy
27. Juli 2024
I'm really frustrated because I thought I was getting a personalized hair color, but instead, it turned out to be just a generic red color you can buy at any store. I specifically chose a copper brown color to complement my hair, but it ended up turning my hair red. What's worse is that it didn't have any effect on my roots – they turned almost black, which is not what I wanted at all. I was looking forward to having a new hair color this week, but now my hair has just become darker!
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GESCHRIEBEN VON:
Jasmine S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
jana Z.
26. Juli 2024
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I would like return my color and get refund
GESCHRIEBEN VON:
jana Z.
26. Juli 2024
As I mentioned I do not like the hair color and it doesn't cover greys
My second color is even worse
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GESCHRIEBEN VON:
Katarina A.
26. Juli 2024
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My hair colour stayed the same
GESCHRIEBEN VON:
Katarina A.
26. Juli 2024
The packaging, instruction and delivery time were great. It is just a real shame my hair colour stayed the same. so now I no longer have virgin hair, I do not have the colour that I desired and still have greys :-(
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Laura S.
26. Juli 2024
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Ruined my hair
GESCHRIEBEN VON:
Laura S.
26. Juli 2024
I am absolutely devestated my hair is almost black at the roots and bright red at the ends !! I am in floods of tears my hairs ruined I will never ever use your service again and I will tell everyone I know to stay away from you ! I have an event tomorrow and my hair is absolutely disgusting too dark patchy vile horrible color I dunno what I’m going to do now 😢
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GESCHRIEBEN VON:
Cecilia A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Heather W.
26. Juli 2024
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Terrible product
GESCHRIEBEN VON:
Heather W.
26. Juli 2024
I used this product to lighten my hair and it literally stayed the same colour. I will not be ordering again!!!
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GESCHRIEBEN VON:
Cecilia A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Cherie F
26. Juli 2024
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Cancel my account.
GESCHRIEBEN VON:
Cherie F
26. Juli 2024
It to expensive and it didn't cover all my gray hairs.
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Scarlet L.
25. Juli 2024
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Roots and ends dont match - my hair is purple and red
GESCHRIEBEN VON:
Scarlet L.
25. Juli 2024
I decided to try esalon as getting my hair done in the salon became too expensive. I sent photographs of my freshly dyed hair and filled out the questionnaire which was great and I was very excited to receive my colour, I had chosen Dark Brown (red/copper).
My colour came there was red/brown/copper in my root mix and only red/copper for my end mix and I did a test strand which came out quite red and I was concerned there was no brown in my colour mix. I messaged the support team to express my concerns about the lack of brown. I was reassured that the colour would be okay and decided to give it a go.
The result of the colour is that my roots are an unnatural red/purple and my ends are extremely red and I am very upset that it looks nothing like the swatch for dark brown (copper/red) on the website. I have also emailed the support team with images of my results.
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Sandu W.
24. Juli 2024
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This is not working for me
GESCHRIEBEN VON:
Sandu W.
24. Juli 2024
The colour didn’t came at all and my hair was dry and loosing after using this. I don’t need this anymore
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Sandra D.
24. Juli 2024
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Gray
GESCHRIEBEN VON:
Sandra D.
24. Juli 2024
When I recieve your color it was so thick I could hardly use it my tempos didn't take the color, not happy with your product.
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Déborah F.
24. Juli 2024
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1er Essai
GESCHRIEBEN VON:
Déborah F.
24. Juli 2024
J’ai testé pour la première fois votre marque avec le kit color set. Les produits sont très bien marketés, l’emballage est très soigné mais quand on prend l’option envoi express en supplément je ne suis pas très convaincue sur la rapidité du délais vs une commande classique.
Budget très abordable.😉
J’ai les cheveux fins, au carré et pas de cheveux blanc…je souhaitais booster ma couleur avec un pigment auburn.
La technique de pose est très facile.
Le résultat: la couleur est parfaitement uniforme et la tenue est excellente…par contre, la couleur n’est pas aussi vive qu’attendue et il y a un manque de brillance (malgré ma précision apportée lors de ma commande).
Je compte repasser commande afin de voir avec la coloriste esalon s’il est possible d’ajuster au mieux les pigments à mon incarnation de cheveux et voir pour ce côté nettement plus brillant si possible.
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Natalie P.
23. Juli 2024
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Was way too dark
GESCHRIEBEN VON:
Natalie P.
23. Juli 2024
This is the 3rd colour I've had and there doesn't seem to be any consistency. First colour was too dark, second was good and now it's too dark again
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Debbie C.
23. Juli 2024
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Chemical problem
GESCHRIEBEN VON:
Debbie C.
23. Juli 2024
This color was defective I notice that the activater bottle was very warm I mixed the color with it and left the room for a minute Came back to find color Ozzie’s all over counter Very warm
Solution This has never happened with my previous orders I salvage what I could Coverage was no good
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GESCHRIEBEN VON:
Sarah S.
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Antwort unserer Experten
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