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GESCHRIEBEN VON:
Anne B.
15. Januar 2025
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Dégoûté
GESCHRIEBEN VON:
Anne B.
15. Januar 2025
Beaucoup trop foncé par rapport à ma demande et en plus mes cheveux blancs ne sont pas du tout couverts je suis dégoûté j’espère que ça éclaircira rapidement
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Marine B.
14. Januar 2025
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Pas la nuance demandée
GESCHRIEBEN VON:
Marine B.
14. Januar 2025
La couleur livrée n'est pas du tout celle commandée.
Beaucoup trop rouge, cela va être une cata à rattraper.
Dommage pour mes 30ans à la fin du mois...
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Tiffany G.
13. Januar 2025
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There is no where to cancel
GESCHRIEBEN VON:
Tiffany G.
13. Januar 2025
I've read the entire site where it says to cancel there's no such area. What about a phone number. This did not cover my greys
.
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Karin V.
13. Januar 2025
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Awful
GESCHRIEBEN VON:
Karin V.
13. Januar 2025
First time, perfect. Thus time, adjusted to ve a bit more red, and it's awful. I'll be at store tomorrow buying a bix to fix this crap color. Will not be buying again.
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Leyla M.
12. Januar 2025
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There was not enough application to cover my hair
GESCHRIEBEN VON:
Leyla M.
12. Januar 2025
My hair is not that long but there was not enough color to cover ends. As a result it covered only 75% of my hair. But the amount of the application for the roots was more than enough. The same amount as the amount for the ends- doesn’t make sense.
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GESCHRIEBEN VON:
Sarah S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Charlene S.
11. Januar 2025
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Omg
GESCHRIEBEN VON:
Charlene S.
11. Januar 2025
You guys ruined my hair I can't believe I trusted you with my hair color you're nothing but a online scammer
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Lucy L.
8. Januar 2025
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nothing like the colour I wanted.
GESCHRIEBEN VON:
Lucy L.
8. Januar 2025
I liked the idea of e-salon and I liked the products and the packaging and the service. But the colour! Oh dear! I've ended up with hideous kind of dark and dusty beige when I had stressed that I wanted to go blonde. Very disappointing.
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GESCHRIEBEN VON:
Cecilia A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Fanni V.
7. Januar 2025
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No contact
GESCHRIEBEN VON:
Fanni V.
7. Januar 2025
Hi
I am not getting any feedback on my request for adjustment. I have uploaded a photo but I cannot see any response to a request for adjustment. Given that you specifically state a personalised experience, I am sceptical of anybody is looking at comments? Can you pls confirm what shipment is coming as I d rather not get the wrong colour and pay for it.
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GESCHRIEBEN VON:
Cecilia A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Melany H.
6. Januar 2025
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Hot roots
GESCHRIEBEN VON:
Melany H.
6. Januar 2025
Unfortunately what I didn’t wanted to happen did happen. I am now the proud owner of orange roots with a darker crown. The staff was amazing. The instructions clearly explained the Cie. is truly great but in my case didn’t ended up great.
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Sherryl F.
5. Januar 2025
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Unhappy
GESCHRIEBEN VON:
Sherryl F.
5. Januar 2025
This is about my 3rd or 3th ti.e using esalon. They still can't get my colir right. Grey isn't being civeted, they never fixed my old color below ears. When they tried it looks like I'm ready for Halloween.. I can do it better my self . I'm canceling my esalin autoship
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Lisa L.
5. Januar 2025
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My hair was orange
GESCHRIEBEN VON:
Lisa L.
5. Januar 2025
Not happy
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Grey
4. Januar 2025
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Zero grey coverage
GESCHRIEBEN VON:
Grey
4. Januar 2025
Wow, not good at all
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Jacky N.
4. Januar 2025
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No es lo que esperaba
GESCHRIEBEN VON:
Jacky N.
4. Januar 2025
Me quedo más oscuro en la parte de adelante que la de atrás y no tuve cobertura completa en mis canas!!!
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GESCHRIEBEN VON:
Cecilia A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Megan M.
4. Januar 2025
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Second bad color in a row
GESCHRIEBEN VON:
Megan M.
4. Januar 2025
I'm so tired of the horrible colors this company sends and the so called color specialists that are supposed to help you fix their mishaps. This last round, the ammonia smell was SO bad, my hair is fried. On top of that, there are spots on my head that turned grey.
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Mary C.
2. Januar 2025
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Color
GESCHRIEBEN VON:
Mary C.
2. Januar 2025
I just colored my hair for the new year and am unfortunately unhappy with it. I found the instructions a little difficult to follow (unless you have someone helping you) but most of all the color was not quite what I was hoping and the coverage was spotty in places and didn't cover the gray around my hairline. The packaging was lovely, but overall, I do not think this is the product for me.
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Kat A.
1. Januar 2025
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Not the right color and no support
GESCHRIEBEN VON:
Kat A.
1. Januar 2025
It was so dark, i lost all the light amber. Sent a message and never got a answer back. Very disappointed on this service.
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Mary A.
1. Januar 2025
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No Grey coverage
GESCHRIEBEN VON:
Mary A.
1. Januar 2025
I don't know what has happened to over the counter coloring, it has become a disaster. This did not cover my root grow out, at all... The only good thing in the box was the cape...
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Meghan C.
30. Dezember 2024
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Fifth Element Orange
GESCHRIEBEN VON:
Meghan C.
30. Dezember 2024
I am mostly disappointed in myself for trusting something I saw on the internet. I trusted that I found somewhere to get professional quality dye but that’s not at all what I received. I wanted to take my hair from blonde to a cute natural copper red? Easy right? Nope I look like a pumpkin. Even with giving pictures of my current hair color and hair goals. I’m beyond disappointed and upset. Too top off the insult, my hair now feels dry and damaged from DEPOSITING PIGMENT BACK INTO MY HAIR. That makes zero sense, there was less damage after the bleaching a year ago than there is now. I’m astonished at how badly my experience went.
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GESCHRIEBEN VON:
Sarah S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Amber P.
29. Dezember 2024
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Sent wrong color and turned my hair almost black. Not happy!
GESCHRIEBEN VON:
Amber P.
29. Dezember 2024
Beyond disappointed and angry with what I received. I was sent a dye that dyed my hair almost black. I wanted a light brown to medium brown. My hisband who does have black hair walked in and was like, “wow, your hair is as dark as mine.”
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GESCHRIEBEN VON:
Sarah S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Katie C.
27. Dezember 2024
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Really poor - far darker than usual
GESCHRIEBEN VON:
Katie C.
27. Dezember 2024
I am not at all happy with this. It’s come out far darker than previous orders for the same colour.
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GESCHRIEBEN VON:
Cecilia A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Cherry L.
27. Dezember 2024
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Medium brown is not for me
GESCHRIEBEN VON:
Cherry L.
27. Dezember 2024
I adjusted my color thinking a medium brown would be the color best suited for me; however, I was wrong. I do not like this color as it is too dark for me. I will likely adjust my color preference for February.
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Marta D.
26. Dezember 2024
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no cover grey again
GESCHRIEBEN VON:
Marta D.
26. Dezember 2024
hi after 2 washing all all the grey hairs are visible
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GESCHRIEBEN VON:
Cecilia A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Sara W.
26. Dezember 2024
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Not what I wanted
GESCHRIEBEN VON:
Sara W.
26. Dezember 2024
The color was wrong, and my hair felt stripped and dry, now flat. I felt I was very specific, but it didn’t work.
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GESCHRIEBEN VON:
Rachel K.
24. Dezember 2024
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A warm chocolate mousse volcano...
GESCHRIEBEN VON:
Rachel K.
24. Dezember 2024
I can't review the final colour, because I couldn't finish. After waiting 15 minutes for the root application, I went back to finish, and had an eruption on my bathroom counter.
The bottle was warm, the smell of ammonia was overwhelming, and the colour had completely changed consistency and looked like chocolate mousse.
Somehow the dark brown with a neutralizer to get rid of the red turned my roots LIGHTER, and of course, I still have the red I was trying to get rid of, and was assured by my colourist would be gone for good. My hair is naturally a light / medium brown.
***Edit***
A replacement has been sent, a demi-permanent, rather than permanent.
For all their "shock and awe" that this happened, it's happened to others. Fortunately, I wasn't about to use the exploded product, but this is exactly what my bottle looked like when I returned to do the rest of my hair.
https://www.sitejabber.com/reviews/esalon.com
The red is STILL there, but now it's a darker red.
Thanks for creating more of a disaster.
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GESCHRIEBEN VON:
Michelle F.
22. Dezember 2024
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WTH!!!
GESCHRIEBEN VON:
Michelle F.
22. Dezember 2024
The color I received came out a pinkish red. The ugliest color I've ever seen. Cancel any future orders. My hair is an auburn, not the crap I received. I've NEVER been so embarrassed. Now I have to spend money at a hair dresser praying it can be fixed.
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Anne marie G.
22. Dezember 2024
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Coloration
GESCHRIEBEN VON:
Anne marie G.
22. Dezember 2024
Très bon produit mais ma couleur ne correspondait pas. J aurais aimé plus clair et j ai obtenu du très foncée. Un peu déçu
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Lisa F.
20. Dezember 2024
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Horrible
GESCHRIEBEN VON:
Lisa F.
20. Dezember 2024
This was too dark, did not cover grey, and dried my hair out more than any other color I have ever used before. You couldn’t even tell that it had been colored. Just made it look very dry and unhealthy. No difference in color. I want to know how to cancel this because you keep trying to take from my account and I am not approving it, but do not have the option to cancel.
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GESCHRIEBEN VON:
Sarah S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Ayesha D.
20. Dezember 2024
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Disappointed
GESCHRIEBEN VON:
Ayesha D.
20. Dezember 2024
I had my first purchased last October ‘24 and it didn’t work to my hair and i still have some color left. I was shocked when i checked in my email i had ordered notification last December 8, 2024. I directly contacted customer service in the same day just a couple of minutes difference to report the issue. Jackelyn who reply me after a day and said the item is already ship (how come??) just received the notification and ship already!!! She adviced me to wait my ordered to arrived and return the item in order to get a refund and i will pay the shipping. I am charged 2x of shipping. I am very very disappointed of the item as well their responsed of my issued. Once i will received my refund.. i will never never order again. Never!!
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GESCHRIEBEN VON:
Cecilia A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Michele J.
20. Dezember 2024
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Not the right color
GESCHRIEBEN VON:
Michele J.
20. Dezember 2024
I wish you could talk with someone about your purchase. It takes a long time to get a response via email. The color is good quality but hard to get the color you are looking for.
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Lucy M.
20. Dezember 2024
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Won't use again
GESCHRIEBEN VON:
Lucy M.
20. Dezember 2024
Chose darkest black, my hair has turned a inky black colour, not what I was looking for at all. My hair is also so damaged from using the dye, it's completely dried it out and ruined the ends and made them look dead.
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GESCHRIEBEN VON:
Cecilia A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Melissa S.
19. Dezember 2024
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It i s color
GESCHRIEBEN VON:
Melissa S.
19. Dezember 2024
My hair has had to have color from the drug store each time to fix it. I'm not satisfied at all.
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Diane M.
18. Dezember 2024
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Wrong color
GESCHRIEBEN VON:
Diane M.
18. Dezember 2024
I specifically said NO red and it’s what this is. I have a few boxes stored up so I’m cancelling for now
1 von 1 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
lisa F.
17. Dezember 2024
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Not impressed
GESCHRIEBEN VON:
lisa F.
17. Dezember 2024
Just not impressed. I’ve tried it twice now with same result. Not for me!
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Lisa V.
17. Dezember 2024
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Awful hair like cotton wool and wrong colour
GESCHRIEBEN VON:
Lisa V.
17. Dezember 2024
Awful hair like cotton wool and wrong colour!! I have just dyed my hair with the colour I asked for, it is NOT medium golden brown it is almost black. I also cannot get a brush through my hair it is so damaged. I am gutted and will never use again.
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GESCHRIEBEN VON:
Cecilia A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Amanda G.
17. Dezember 2024
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Color fades in 1 week
GESCHRIEBEN VON:
Amanda G.
17. Dezember 2024
after one week of use this color fades away, my few whites get uncovered and the color becomes brassy.
1 von 1 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Sarah S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Lacy B.
17. Dezember 2024
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Not good grey coverage
GESCHRIEBEN VON:
Lacy B.
17. Dezember 2024
I have used this a lot and it works great on all of my hair except my greys around my face.
1 von 1 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Sarah S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Kaitlyn B.
16. Dezember 2024
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Color wasn’t what I ordered it was dark brown with no red
GESCHRIEBEN VON:
Kaitlyn B.
16. Dezember 2024
I am upset I gave this website another chance for hair color and I was sent the wrong color & not everything I ordered
1 von 1 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Nareeni S.
15. Dezember 2024
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Bad product in every way
GESCHRIEBEN VON:
Nareeni S.
15. Dezember 2024
Toxic smell, does not cover grays, bleached roots
1 von 1 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Sarah S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Lisa B.
15. Dezember 2024
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Turned my hair gray
GESCHRIEBEN VON:
Lisa B.
15. Dezember 2024
This was supposed to be light blonde. I want a refund. My hair looks gray.
1 von 1 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Jasmine S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Kimberly R.
14. Dezember 2024
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Disappointed
GESCHRIEBEN VON:
Kimberly R.
14. Dezember 2024
The color seemed different from my first order. It didn't cover the gray and made my hair dry and dull.
1 von 1 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Cynthia R.
14. Dezember 2024
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À éviter
GESCHRIEBEN VON:
Cynthia R.
14. Dezember 2024
Ne couvre absolument pas les cheveux blancs . Dommage le coffret est sympa .
0 von 0 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Danell W.
13. Dezember 2024
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Shipping is the worst
GESCHRIEBEN VON:
Danell W.
13. Dezember 2024
If you actually need to receive the product give yourself at least 2 weeks to actually receive it. Placed an order November 29 and as of December 13th it is still not here. It sat at their warehouse for 5 days after shipping label was created.
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GESCHRIEBEN VON:
Jasmine S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
MONIQUE E.
13. Dezember 2024
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Color Set
GESCHRIEBEN VON:
MONIQUE E.
13. Dezember 2024
La couleur n’a pas pris sur les racines
0 von 0 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Lila J.
12. Dezember 2024
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didn't work
GESCHRIEBEN VON:
Lila J.
12. Dezember 2024
i got a brownish purple dye (not even what i asked for) and it didn't work at all. just ended up with my original hair color, and left it very damaged. i followed the directions exactly right, yet it still came out horrible. not to mention the process was incredibly difficult, so many things to mix together and application was very hard to understand in the directions. the fumes from the chemicals almost made me pass out, there's no reason it should've been such an ordeal for nothing, basically wasted my whole day. definitely not buying from y'all again.
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GESCHRIEBEN VON:
Jasmine S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Madeline D.
12. Dezember 2024
|
The Worst
GESCHRIEBEN VON:
Madeline D.
12. Dezember 2024
I don't know if my colorist just doesn't know how to do her job or what the deal is, but my hair is nothing like it was supposed to be. I have medium blonde hair and I ordered a light copper color. My hair turned out DARK brown with a tint of red. Think chocolate cherry. It was nothing like the picture and I don't even know how it turned out so dark unless they made a mistake and sent me the wrong formulation. Even the undertones were completely wrong. I've dyed my hair consistently my whole life so I know it wasn't a problem on my end. I've washed my hair 15+ times in the last two days and now I have to go out and buy color oops to try to get it out. I'm so disappointed. When I emailed customer service all they did was say "oh no! Sorry you don't love your color! Don't dye your hair for 3 weeks or you'll get hot roots!" Then said they would send me my new formulation. As if I would ever buy from them again after this. I'd more like an explanation on how my color is so drastically different than it was supposed to be. Obviously whoever is doing the color formulations doesn't have any actual hair experience. So just beware guys because now I have to pay to strip my hair and hope it doesn't damage it more.
1 von 1 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Denise H.
10. Dezember 2024
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Too dark
GESCHRIEBEN VON:
Denise H.
10. Dezember 2024
The packaging and what comes in the package is wonderful. Everything is clearly marked with directions. I sent in a photo of my current hair and unfortunately what they sent me was too dark and had no highlights. Just a flat color, which is not what I’m used to with the color that I normally use. Will not be ordering again
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Dawn F.
10. Dezember 2024
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Coverage
GESCHRIEBEN VON:
Dawn F.
10. Dezember 2024
Color didn’t cover my gray hair.
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Holli M.
10. Dezember 2024
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Greys are still there
GESCHRIEBEN VON:
Holli M.
10. Dezember 2024
I didn't have any luck covering the greys with the first kit. I thought I'd give it another try. Same thing! Natural Instincts is less than $10 and at least covers my greys for a little while!
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Jennifer G.
9. Dezember 2024
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No gray coverage
GESCHRIEBEN VON:
Jennifer G.
9. Dezember 2024
unfortunately, the formula does not cover gray hair.
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Heather G.
8. Dezember 2024
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The worst color experience!!
GESCHRIEBEN VON:
Heather G.
8. Dezember 2024
Not even close to the color i had picked. Settled on natural hair very unevenly despite following directions to a T!! Will never use again!!
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GESCHRIEBEN VON:
Blanca M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Heather C.
7. Dezember 2024
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Still not good grey coverage
GESCHRIEBEN VON:
Heather C.
7. Dezember 2024
Followed every direction thoroughly and even left on the roots juts a tad longer and still not covering! Super disappointing as this is my 3rd time trying it now.
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GESCHRIEBEN VON:
Sarah S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Janice S.
7. Dezember 2024
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While the color covers great the first week after that the grey is back.
GESCHRIEBEN VON:
Janice S.
7. Dezember 2024
Not only does the color not last on the grey/silver it also leaves a brassy tone to my hair that's even worse than normal store brands. I've tried it twice now and the brassiness got even worse the second time.
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Ingrid G.
6. Dezember 2024
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Inconforme con el cobro
GESCHRIEBEN VON:
Ingrid G.
6. Dezember 2024
Lo quiero más rojo y me Cobraron productos que no llegaron con el pedido nunca me dieron respuesta
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GESCHRIEBEN VON:
Melissa R.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Dayana S.
6. Dezember 2024
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Nunca cubrió mis canas
GESCHRIEBEN VON:
Dayana S.
6. Dezember 2024
Ya llevo 2 aplicaciones y no cubre bien las canas
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Gloria M.
5. Dezember 2024
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Poor product
GESCHRIEBEN VON:
Gloria M.
5. Dezember 2024
This product did not work at all, I already have to dye my hair again . I get better results with my Walmart product, then this expensive brands.
I need to cancel immediately!
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Lais M.
4. Dezember 2024
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Didn’t work
GESCHRIEBEN VON:
Lais M.
4. Dezember 2024
The formula didn’t even changed my roots
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Rachel T.
3. Dezember 2024
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Color is fine, did not cover grays
GESCHRIEBEN VON:
Rachel T.
3. Dezember 2024
The color is fine, not as vibrant as I was expecting. Did not cover the grays... which is a deal breaker for me.
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Debra D.
3. Dezember 2024
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Disappointed on hair color product
GESCHRIEBEN VON:
Debra D.
3. Dezember 2024
The color that was sent did not take to my hair. I had to go buy Loreal which did a great job covering my hair. My daughter who is a licensed cosmetologist did my color, and it looked great when it was processing, but when I rinsed my hair the outcome was very disappointing. I'm just waiting for somebody to reply to my messages to maybe figure out why it didn't turn out.
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GESCHRIEBEN VON:
Sarah S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Patricia L.
3. Dezember 2024
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I don't like the stripe look
GESCHRIEBEN VON:
Patricia L.
3. Dezember 2024
Yesterday, 2 Dec 24, I finally had a chance to use the newest color {Medium Brown (Golden)}. This is the 3rd color I have tried per the colorist Jennifer, and the 3rd fail…for lack of a better term. I feel like I’m back to square one with the “stripe” look on my roots. Granted the 2nd color was off, but better than the first and third. This recent color gave me pause when the color looked so light in the bottle when it first arrived, but it did darken up a bit before using it…whew. When mixed, it did darken up as well, and I left it on 45-50 minutes just in case. But alas, I have that stripe look. I thought it may be the lighting, but today I look like it’s time to color my roots and it was just done yesterday. My husband says it doesn’t look “that bad” and he mentioned that I do have spray to cover it up until we do it again…ho hum. My roots look “tinted”, but not colored and I am far from looking natural with the stripe down the middle of my head. I don’t like spending money to look goofy and I’d like to get away from using the spray on color to look halfway decent, but here I am. I have used all your recommendations, but I don’t see my hair getting lighter to ever match the color/s you recommend. Perhaps others like the stripe look, but it's just not for me...I don't like it. Obviously, these hair products don’t agree with me and my hair and I have lost trust.
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GESCHRIEBEN VON:
Jasmine S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Barbara M.
2. Dezember 2024
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Wrong color sent
GESCHRIEBEN VON:
Barbara M.
2. Dezember 2024
Was very disappointed the color was not the same as description. Therefore, it made streaks of red in my hair and very darker than my original color. Very disappointed.
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GESCHRIEBEN VON:
Sarah S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Charlotte R.
2. Dezember 2024
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The color is still too brown
GESCHRIEBEN VON:
Charlotte R.
2. Dezember 2024
I guess your idea of light ash brown and mine are very different.
I think we need to go to dark ash blonde. Hopefully this will be more like what I’m looking for.
Thanks
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GESCHRIEBEN VON:
Sarah S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Tetiana K.
1. Dezember 2024
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Does not work
GESCHRIEBEN VON:
Tetiana K.
1. Dezember 2024
Totally disappointed, unfortunately. The dye didn’t work at all. After following all the instructions, I applied the dye to my roots, waited 35 minutes, and the result was incomprehensible. I ended up with slightly lighter roots but no color at all. Photo is attached as my current colour.
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GESCHRIEBEN VON:
Sarah S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Mario L.
30. November 2024
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Zero Gray Coverage
GESCHRIEBEN VON:
Mario L.
30. November 2024
We even left the color on for longer than 30 minutes. It was so awful. It just rinsed right out and left all the gray. Went down to Kroger, bought Schwarzkopf Keratin color in Onyx Black and it covered all the gray and delivered amazing hair color. Cancelled this mess.
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GESCHRIEBEN VON:
Blanca M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
abbey T.
30. November 2024
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Brown
GESCHRIEBEN VON:
abbey T.
30. November 2024
I've been dying my hair a ginger orange for years and it's my favorite color. I was hoping I'd like this company but my hair is now brown instead... Not what I was hoping for Not what I was hoping for
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Paulette P.
28. November 2024
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Root and Hair color
GESCHRIEBEN VON:
Paulette P.
28. November 2024
My roots took however, my hair is still too light. I don’t know if it’s because I’m only suppose to work the diluted color on my hair for few minutes. The color is light and dull. I did ask for the color to be a little darker but it just looks too light and dull.
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GESCHRIEBEN VON:
Heather S.
27. November 2024
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Does not cover grays at all
GESCHRIEBEN VON:
Heather S.
27. November 2024
I have communicated this with them to add more gray coverage and it's the exact opposite l, it's worse! I'm thinking about ending my subscription due to this. So far not worth the money I have spent to get the same results as box dye
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GESCHRIEBEN VON:
Cecilia A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Yusmileydis C.
27. November 2024
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No pinto mis canas
GESCHRIEBEN VON:
Yusmileydis C.
27. November 2024
No me gustó ,mis canas no se pintaron y no veo ninguna diferencia mi pelo sigue de color negro
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Emma S.
26. November 2024
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Doesn’t cover greys
GESCHRIEBEN VON:
Emma S.
26. November 2024
Unfortunately it doesn’t work for me and didn’t cover my greys. Very disappointing will not buy again.
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
adelina Z.
26. November 2024
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horrible
GESCHRIEBEN VON:
adelina Z.
26. November 2024
color didn’t cover greys and caused red roots
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GESCHRIEBEN VON:
Sarah S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Marie H.
25. November 2024
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Coloration
GESCHRIEBEN VON:
Marie H.
25. November 2024
Pas encore servi
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Barbara Monique L.
25. November 2024
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Pas de suivi
GESCHRIEBEN VON:
Barbara Monique L.
25. November 2024
Je ne suis pas satisfaite. Je l’ai signifié mais aucune nouvelle. Pour 30 euros une couleur à faire soi même, je préfère rajouter et aller chez un coiffeur’ très déçue
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Chantal L.
24. November 2024
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pas conforme
GESCHRIEBEN VON:
Chantal L.
24. November 2024
couleur beaucoup trop foncée, j'arrête !
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Lynette V.
24. November 2024
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Good hair color
GESCHRIEBEN VON:
Lynette V.
24. November 2024
This is decent hair dye but it is more drying to my hair than L'Oréal les Blondissone, keriton protect haircolor from any pharmacy or store.
I had to go back to L'Oréal
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GESCHRIEBEN VON:
Jasmine S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
elvia L.
24. November 2024
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made a even colour but so much darker then i wanted
GESCHRIEBEN VON:
elvia L.
24. November 2024
The shade i ordered was a dark blonde and my hair has come out a dark brown i’m slightly annoyed
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GESCHRIEBEN VON:
Cecilia A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Lisa D.
24. November 2024
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Disappointed
GESCHRIEBEN VON:
Lisa D.
24. November 2024
I am not happy with my hair color, I wanted to go lighter. I do not notice any difference.
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Sheryl K.
22. November 2024
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So disappointed
GESCHRIEBEN VON:
Sheryl K.
22. November 2024
Doesn't cover gray at all...
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
No name N.
21. November 2024
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Cancel all orders
GESCHRIEBEN VON:
No name N.
21. November 2024
Cancel all orders. I'm sending back the last order, didn't asked for it. I followed all instructions, didn't work on my hair.
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GESCHRIEBEN VON:
Melissa R.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Yanaisy V.
20. November 2024
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No recomiendo
GESCHRIEBEN VON:
Yanaisy V.
20. November 2024
Todo se derramó, llego la caja empapada del peróxido, todo se derramó.
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Karen M.
20. November 2024
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Oozing color
GESCHRIEBEN VON:
Karen M.
20. November 2024
While I was applying the color to my hair the bottle got really warm and started oozing out of the bottle on its own. When I rinsed The color as directed the color did not take to my hair. Called customer service on 11/20/2024 and was kept on hold for 10 mins and then was told their offices were currently closed. Opened chat and explained the situation and was told a confirmation for a free replacement had been emailed, however, the confirmation email only stated that my 'question' would be forwarded to the colorist. I don't have a question. I would like the defective product that I paid for to be replaced. My chat specialist then told me to contact the customer service number that had told me their offices were closed. I explained that I had already gone that route and their offices stated that they were currently closed. This is a simple fix. Be honest. Don't patronize your clients. Stand by your product.
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GESCHRIEBEN VON:
Sarah S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
ELLE M.
20. November 2024
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Great color, still see grays
GESCHRIEBEN VON:
ELLE M.
20. November 2024
I love the darkest brown but the grays persist.
0 von 1 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Sarah S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Patricia M.
19. November 2024
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How could esalon get it so badly wrong?
GESCHRIEBEN VON:
Patricia M.
19. November 2024
Wanted medium golden brown and sent pictures of my current hair to ensure that the colour would be accurate. I was really excited to try this. I've used box colours successfully many times so I felt confident enough to colour at home. I followed the instructions step by step but the outcome was a very light golden brown. Customer service offered me a call with a colourist but I declined, I wasn't going to risk paying for another box when this one was so wrong despite sending pictures. I've bought root spray to cover until I can get this sorted. It was only £10 for the trial but the waste of time and energy for it to turn out so badly has been the most annoying part.
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Yashira F.
19. November 2024
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SO SAD.......
GESCHRIEBEN VON:
Yashira F.
19. November 2024
So, I was really excited about finally dying my hair, since I have been a bit down on myself and have not dyed it in over 3 months... It took me about a year to get my copper color exactly where I wanted it... I saw the combination that the colorist here made me for and it looked like it was going to be just what I asked for! I died my hair as soon as I got it yesterday! I was tracking it! Washed my hair Saturday so I could be ready for it Monday... After doing everything and straightening my hair, I am so sad to say my hair is so dark... It is literally brown... It is not copper, it is no where near close to what I asked for, nor the picture I sent for comparison... I will probably have to lighten my hair AGAIN to get it to where I want it, which I am so sad about because my hair is finally healing and not I have to add damage to it... ALL IN ALL, I am beyond disappointed.
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Jeanne N.
17. November 2024
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No root coverage
GESCHRIEBEN VON:
Jeanne N.
17. November 2024
Really disappointed with custom colour.
No root coverage despite following instructions to the letter for application and timing. Left rest of hair very brassy. Also such a strong chemical smell (ammonia?)
Had high hopes but not impressed, have been home colouring for 30+ years and has to be the poorest result to date.
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GESCHRIEBEN VON:
Cecilia A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Martine G.
17. November 2024
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Disappointed
GESCHRIEBEN VON:
Martine G.
17. November 2024
This is the second time I give your product a try. First time was not at all what I was expecting.
I was in the process of moving city when my personalized product arrived. I packed everything and couldn't find it until now.
The color looks extremely faded and I just colored my hair today. So I guess I will redo it in about 2 weeks using the product I buy at Walmart. The results are what I want and I don't have to wait for your team to get it right in about 8 months from now. I am canceling my account.
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Sharon L.
14. November 2024
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Lovely colour but doesn’t cover the white/grey
GESCHRIEBEN VON:
Sharon L.
14. November 2024
Nicely packaged, easily applied, good instructions. Sadly, despite following instructions to the letter my roots are showing through straight away as the dye just didn’t cover the white/grey
0 von 1 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Cecilia A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Elizabeth S.
13. November 2024
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My hair is orange like a clown
GESCHRIEBEN VON:
Elizabeth S.
13. November 2024
I've been a redhead my whole life. Their color made my hair turn blonde, so I wanted to cancel, so they asked if they could send me a free color. I just used the free one, after bing charged for yet another, and I look like a clown, I specified natural light auburn. I look like Ronald McDonald. I'm livid. The color was also full of ammonia. I already hav dry curly hair. I do not recommend at all.
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Cerys R.
13. November 2024
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Disappointing grey coverage
GESCHRIEBEN VON:
Cerys R.
13. November 2024
The set is nicely packaged, and the hair colour goes on easily enough, but this is my second attempt with eSalon to find a colour that will provide adequate grey coverage, and the colour is still leaving my roots with too much red. Not convinced this is better than the box dyes, despite being twice the price.
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GESCHRIEBEN VON:
Cecilia A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Yolanda B.
13. November 2024
|
Damaged
GESCHRIEBEN VON:
Yolanda B.
13. November 2024
First product opened leaked all over, lost third of color! Fortunately they replaced very quickly!
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GESCHRIEBEN VON:
Jasmine S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
caitlin G.
13. November 2024
|
too dark
GESCHRIEBEN VON:
caitlin G.
13. November 2024
if i ordered black, i would’ve ordered it. way too dark compared to the colour i was shown
0 von 1 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Cecilia A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Anu J.
12. November 2024
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Dissapointed
GESCHRIEBEN VON:
Anu J.
12. November 2024
The most greys I have are framing my face, and the nape of my neck. I pay special attention to those areas when I colored, but the results were disappointing. My greys are all intact, though the ones on the top of my head were taken care off. I will wait to see how the next round goes. Maybe by changing from using the bottle to pouring it into a bowl and using the brush.
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Terri H.
12. November 2024
|
SOOOOO Disappointed
GESCHRIEBEN VON:
Terri H.
12. November 2024
The color is no where near what I ordered... I sent pictures dude.
1 von 1 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Sarah S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Kassandra I.
12. November 2024
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No blue or black in this pearl blue black color!
GESCHRIEBEN VON:
Kassandra I.
12. November 2024
It’s red and brown, roots are now red, rest is a mohogany brown. My hair was dyed blue black previously. This is the second time I’ve used their color and both times it was red/brown. Garbage, don’t waste your time or money!!!
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GESCHRIEBEN VON:
Sarah S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Lisa C.
11. November 2024
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IT WAS TO LIGHT
GESCHRIEBEN VON:
Lisa C.
11. November 2024
i PUTTHE COLOR IN AND DID NOT LIKE THE COLOR AT ALL IT WAS TO LIGHT FOR WHAT I ASK FOR PLUS i WAS NOT TOLD I WOULD BE PAYING $33.00 FOR NEW COLOR I CAN GET IT MUCH CHEAPER IF I GET IT ON MY OWN
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Cindy R.
11. November 2024
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Not really custom
GESCHRIEBEN VON:
Cindy R.
11. November 2024
I have tried to have my hair color adjusted multiple times and it just didn’t work. I wanted my natural red color, but it’s still more brown than red. Just pick the color yourself.
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Angela C.
10. November 2024
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Way darker than what I requested
GESCHRIEBEN VON:
Angela C.
10. November 2024
I don't know what happened, but the color that eSalon sent me is not what I requested at all. I wanted a nice, natural looking auburn color, and after dying my hair, it's *really* dark with hardly any red at all. I'm feeling really disappointed, as now I just have to wait 2-3 months for the color to wash out. Dark hair does NOT suit my skin tone at all, so this mix-up is very frustrating.
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Ciris S.
10. November 2024
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Tinte
GESCHRIEBEN VON:
Ciris S.
10. November 2024
No me cubre la canas
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GESCHRIEBEN VON:
Cecilia A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Deb J.
9. November 2024
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Hair color
GESCHRIEBEN VON:
Deb J.
9. November 2024
I love the overall color but the one to cover gray and my face has a lot f orange brassy tones
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GESCHRIEBEN VON:
Sarah S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
cj123
9. November 2024
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Many reasons
GESCHRIEBEN VON:
cj123
9. November 2024
Absolutely no grey coverage. I picked a color darker than my current and it lightened my hair to the point of having roots within a few weeks. My hair has also been extremely staticky even after multiple masks, leave in conditioners etc. Would no recommend!
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GESCHRIEBEN VON:
Melissa R.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Cheryl S.
7. November 2024
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Dried hair out
GESCHRIEBEN VON:
Cheryl S.
7. November 2024
Color is okay. Product dried my hair out too much and made it brittle even after a deep conditioner. Won't be using it anymore
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GESCHRIEBEN VON:
Melissa R.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Corinne M.
6. November 2024
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Did not work on roots
GESCHRIEBEN VON:
Corinne M.
6. November 2024
Spent 3 times the time dying my hair that I usually do, in order to make sure that I followed directions exactly to get the results advertised. Now that my hair is dry, I see my roots are very light brown where my grays were and my ends are a lot more black than they usually are. For 38 bucks a month or whatever this is insane. If you have gray or white roots , I do not recommend the product,as of now. . I've had better luck with cornsilk for $3. I'm so disappointed, More disappointed with the fact that , I waited for several weeks to try the first kit. As I have another kit on the way for $38 . I'm hoping that I received the package soon as I can try it just on the roots right away , maybe it'll work better I don't know. For now I'm cancelling my subscription, You just need to go to the salon for my kind of hair situation. At least with the inexpensive box dye, I could afford to do it every 2 weeks. The cheap stuff doesn't cover for very long but it actually did dye the roots. I'll try again when the root kit gets here, maybe I did something wrong , hopefully is the case. The first kit, I did the introductory offer, which was pretty inexpensive and I paid $10 for the alligator clips, cape and color bowl and brush so, not terrible. Hopefully the $38 I spent on the kit to just dye my roots is not as big of a bummer as I think it's going to be. Color Sonic by L'Oreal here I come
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GESCHRIEBEN VON:
Blanca M.
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Antwort unserer Experten
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