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GESCHRIEBEN VON:
Margot M.
11. Dezember 2025
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Mauvaise formulation
GESCHRIEBEN VON:
Margot M.
11. Dezember 2025
J’ai demandé un châtain clair cendré pour mes cheveux qui étaient châtains clairs, je me suis retrouvée avec des longueurs châtains foncées et des racines rousses !!! Obligée d’aller chez un coloriste pour rattraper ce carnage..
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Norma T.
9. Dezember 2025
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Damaged my hair
GESCHRIEBEN VON:
Norma T.
9. Dezember 2025
The chemicals dried and damaged my hair.
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GESCHRIEBEN VON:
Jasmine S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Danielle O.
8. Dezember 2025
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Unfortunately colour isn’t for me
GESCHRIEBEN VON:
Danielle O.
8. Dezember 2025
Colour didn’t take on greys again and hair is washed out looking would much prefer a gold based brown
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GESCHRIEBEN VON:
Nana H
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Antwort unserer Experten
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GESCHRIEBEN VON:
vykki M.
7. Dezember 2025
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Good coverage
GESCHRIEBEN VON:
vykki M.
7. Dezember 2025
The colour covers my greys and had good coverage but this is not the colour I requested. Got no response from customer service when I contacted them. Very Disappointed. i feel like they have me a colour they wanted rather than what I wanted.
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GESCHRIEBEN VON:
Nana H
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Antwort unserer Experten
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GESCHRIEBEN VON:
Rachel F.
6. Dezember 2025
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Not even remotely the color it says it will be
GESCHRIEBEN VON:
Rachel F.
6. Dezember 2025
I have brown hair and wanted a rich copper, it showed me that with my current color I could get that with their specific formula. Not only is it not even remotely copper, it looks exactly like my hair before I dyed it. I followed all the instructions to the letter, so I’m bummed out because I was really looking forward to a change
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Jess M.
5. Dezember 2025
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No change
GESCHRIEBEN VON:
Jess M.
5. Dezember 2025
I wanted to try this as it seems better quality than the regular box dye from the supermarket market - and while the package was layed out beautifully, there was absolutely no change to the colour of my hair. I asked for dark brown ash and specified that I wanted the red tinge gone (hence the ash) but it’s still there - potentially even more prominent. I strictly followed all instructions. Pretty disappointed so will probably just have to go back to the trusty Cole’s box dye
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GESCHRIEBEN VON:
Nana H
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Antwort unserer Experten
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GESCHRIEBEN VON:
Janet A.
3. Dezember 2025
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Not good
GESCHRIEBEN VON:
Janet A.
3. Dezember 2025
This was the worst color ever…way too dark! I need it replaced ASAP for free….you really got this one wrong!
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Carole A.
1. Dezember 2025
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Une horreur !
GESCHRIEBEN VON:
Carole A.
1. Dezember 2025
Bonjour,
L’avant-dernière fois j’avais demandé un peu plus foncé, puis comme c’était un peu trop foncé, j’ai ensuite demandé une teinte entre les deux.
À ma grande stupéfaction, la dernière teinte reçue était ROUGE 😳
J’ai été obligée d’acheter des produits pour retirer le pigment rouge tant que possible puis ai acheté un châtain au supermarché !
Je suis extrêmement insatisfaite et ne comprends pas, certainement une méchante erreur car jusqu’à maintenant c’était plutôt satisfaisant.
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GESCHRIEBEN VON:
Nana H
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Antwort unserer Experten
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GESCHRIEBEN VON:
Rosario P.
28. November 2025
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Gray
GESCHRIEBEN VON:
Rosario P.
28. November 2025
No gray coverage
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Lorraine K.
27. November 2025
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Cost issue.
GESCHRIEBEN VON:
Lorraine K.
27. November 2025
I love the product and I needed the large bottle the first time I purchased to fix a colour mistake. This time though, I just need to do my roots and it’s nearly £30 for a whole bottle to use maybe a 1/3 of it?! It’ll last a couple of weeks before I need to purchase again. So I won’t be purchasing again unless esalon introduce a roots only option for a much lower cost AND the delivery price really needs looked at. £6 for standard delivery and £10 if it’s express which still takes a couple of days is really not good enough. You have a great business and I love the product but the prices are simply too high if I’m just needing to colour my roots every couple of weeks.
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GESCHRIEBEN VON:
Nana H
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Antwort unserer Experten
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GESCHRIEBEN VON:
Pamela B.
26. November 2025
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mold or chunks inside liquids
GESCHRIEBEN VON:
Pamela B.
26. November 2025
i've tossed at least 2 kits due to big chunks floating in the liquids...looks like mold or other substance. Gross!
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Debra Z.
25. November 2025
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Still left with grays
GESCHRIEBEN VON:
Debra Z.
25. November 2025
Followed directions. One before was fine. This time it didn’t cover all grays.
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Sara H.
23. November 2025
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Hair falling out
GESCHRIEBEN VON:
Sara H.
23. November 2025
I love the color but it made my hair fall out.
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Aly R.
18. November 2025
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Color not what was expected
GESCHRIEBEN VON:
Aly R.
18. November 2025
My color was way off, I have always loved my color in the past. It was not what I had been accustomed to. I am going to have to have my color corrected
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Katy S.
18. November 2025
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great concept, lackluster results
GESCHRIEBEN VON:
Katy S.
18. November 2025
I love the idea of a custom at-home hair dye, but the results left something to be desired. I selected the dye I wanted but was told that it was too far from my natural color and that I should select something more subtle. My intention was to go darker so it’s not as if there was bleach involved.
I followed eSalon’s guidance and went with a color closer to my natural hair and the result was hardly noticeable. Furthermore, it lasted maybe three or four washes before completely washing out. I did select a Demi dye, which I’ve done at the salon in the past, so I knew it would fade gradually, but it was SO temporary. I also typically have super shiny hair after getting it dyed at the salon or with other at-home dyes, but that was not the case here. My hair felt a bit gritty even after thoroughly washing the dye out.
I want to love this so much and would maybe give it another go with a new color and permanent formula, but for now I think I’ll suck it up and shell out some $$$ at the salon to get my preferred color for the holidays.
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Maria E.
13. November 2025
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Color de cabello castan̈o
GESCHRIEBEN VON:
Maria E.
13. November 2025
El color no tapa bien las canas y el color se va muy rapido
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Maria S.
11. November 2025
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Colour review
GESCHRIEBEN VON:
Maria S.
11. November 2025
Colour is nice, but didn't cover the grey hair.
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
H K.
11. November 2025
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Not very good result
GESCHRIEBEN VON:
H K.
11. November 2025
I liked in the kit only conditioner nd shampoo,hair color results not impressive 🙃
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GESCHRIEBEN VON:
Nana H
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Antwort unserer Experten
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GESCHRIEBEN VON:
Kimberly H.
6. November 2025
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Not good!
GESCHRIEBEN VON:
Kimberly H.
6. November 2025
My hair is bright red just at the ends. Not sure what happened as this never occurred before! I been using this product for several years. It actually happened again but it much worse now! I have not heard from you. I had updated my email address today. Sorry about that.
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GESCHRIEBEN VON:
Charlotte H.
2. November 2025
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Nothing like the colour requested!
GESCHRIEBEN VON:
Charlotte H.
2. November 2025
Followed the instructions step by step and sent in a photo and description of my desired colour which was an auburn. I specifically said I do not want it red. So now my hair is very dull looking and red - like someone has coloured it with a crayon. I didn’t even take up the offer of a free replacement it’s that bad!
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Melissa U.
30. Oktober 2025
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Not sure why, but color was different
GESCHRIEBEN VON:
Melissa U.
30. Oktober 2025
I have been using the same color set for more than 2 years, so I do know what my tone looks like after I retouch it every 6 weeks. However, this time I am not sure why the color is different, darker but it didnt cover grays the same way either! So odd!
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Natalie B.
28. Oktober 2025
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Unhappy
GESCHRIEBEN VON:
Natalie B.
28. Oktober 2025
My greys did not cover were back within a week and it was way darker than I was expecting looked too black
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
christine D.
28. Oktober 2025
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Je n'ai pas recu la meme couleur
GESCHRIEBEN VON:
christine D.
28. Oktober 2025
Je n'ai pas recu la meme couleur elle est plus foncee.plus terne.
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Waleska V.
28. Oktober 2025
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Cobertura de canas
GESCHRIEBEN VON:
Waleska V.
28. Oktober 2025
El último pedido que hice pensé que finalmente cubriría mis canas; después de meses cambiando y cambiando los tonos con la colorista y solo una vez cubrió mis canas. Esta vez quedaron igual a como las tenía y la verdad ya me cansé de pagar por un producto que no sirve para lo que yo necesito. Decepcionada totalmente de la calidad que en un principio era. Por supuesto no seguiré comprando porque ha sido una pérdida de dinero y tiempo.
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Hazel S.
25. Oktober 2025
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Great coverage. Poor hair condition
GESCHRIEBEN VON:
Hazel S.
25. Oktober 2025
I’ve used box dye for years and thought I’d try esalon. Since using it my hair is in poor condition. Now my hair is knotty, tangles easily and my curl clumps are no longer fat and juicy. I’ve tried deep conditioning and a protein treatment with minimal results. This dye is the only new product in my routine. The coverage is amazing and, although darker than I expected, the colour is great. Such a shame
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Toni H.
24. Oktober 2025
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Won't Order Again
GESCHRIEBEN VON:
Toni H.
24. Oktober 2025
I love this company's hair color. It colors evenly and is easy to use. But as for there customer service is horrible. I can't get a simple question answered! Time to find another user friendly company that doesn't make you jump through hoops just to get simple question answered.
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Kim C.
23. Oktober 2025
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Poor
GESCHRIEBEN VON:
Kim C.
23. Oktober 2025
I was sent black like I asked for but once I had put the colour on my roots went ginger not the black it says I've had to go to a salon to have this corrected though I was cutting the cost using salon but I've now had to pay out for this to be corrected at a salon
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Norma L.
23. Oktober 2025
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Awful. One time is red then black.
GESCHRIEBEN VON:
Norma L.
23. Oktober 2025
I have pictures of how different the color were.
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Violet S.
22. Oktober 2025
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Didn’t cover white
GESCHRIEBEN VON:
Violet S.
22. Oktober 2025
I have white around my temples only and this did absolutely nothing to cover that up. Guess I’ll be looking for another hair color
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Kristen L.
21. Oktober 2025
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Wrong color and massive hair loss
GESCHRIEBEN VON:
Kristen L.
21. Oktober 2025
this is an orange brown and looks like i have bleached roots and a massive ball of hair came out in the shower. Do not recommend
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Nikita C.
20. Oktober 2025
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Roots different colour to ends
GESCHRIEBEN VON:
Nikita C.
20. Oktober 2025
I went darker to get a more even look. I have been copper for years and wanted a more brunette tone but still with red undertones. My roots were a flat brown and ends a red undertone. I didn’t receive was I expected I guess
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Karlana D.
20. Oktober 2025
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Felt like a semi-permanent dye
GESCHRIEBEN VON:
Karlana D.
20. Oktober 2025
I’m on the phone to customer services trying to order a new hair dye as my greys came through about 2 weeks ago. I’m going to an important work meeting and wanted my hair to look nice and have tried calling customer services at 2.55pm. However after 5 minutes being on hold the call dropped and said the offices were closed. This is not good customer service, as I’ve specifically left work early to call someone to discuss this matter urgently!! Whilst the colour is now correct the length of time the dye has lasted is far from good.
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Lauren L.
16. Oktober 2025
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Dark brown copper
GESCHRIEBEN VON:
Lauren L.
16. Oktober 2025
The roots turned out much darker and were more of a burgundy colour. Very dark. Almost looks black the first few days. Ends quickly faded leaving the overall colour looking patchy.
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Rosalind S.
16. Oktober 2025
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Color too dark.
GESCHRIEBEN VON:
Rosalind S.
16. Oktober 2025
I don't know why but my color turned out too dark this last go round. Please insure I get my usual medium blonde next time. Thanks
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Natalia F.
15. Oktober 2025
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Terrible customer service
GESCHRIEBEN VON:
Natalia F.
15. Oktober 2025
The product is good and very good quality. But their cusromer service is terrible, they ignore my email and no response at all.
I ordered once and unfortunately the color didn't work out. It was my mistake because I forgot to cancel, however not even a heads up from them that the renewal was coming up. I email them, no response and they decided to ship the product and charged me £27.
I will make sure I never buy from you again
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GESCHRIEBEN VON:
Luke H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Frankie J.
15. Oktober 2025
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Please cancel my subscription
GESCHRIEBEN VON:
Frankie J.
15. Oktober 2025
My hair is breaking out badly.
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GESCHRIEBEN VON:
Jasmine S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Char J.
13. Oktober 2025
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Want it to work but???
GESCHRIEBEN VON:
Char J.
13. Oktober 2025
I don't get it. The gray just doesn't get covered and the rest of the hair gets all the color??? I am at a loss.
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Jennifer O.
13. Oktober 2025
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Root color very far off. Over all color loos awful after 5 washes
GESCHRIEBEN VON:
Jennifer O.
13. Oktober 2025
I would not recommend anyone do this color. For one it isn’t permanent. It’s supposed to last 25-28 washes. My hair is turning pink vrs a beautiful red. The root color was incredibly darker and didn’t match at all.
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Romina R.
10. Oktober 2025
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Pas suffisamment proche de la couleur demandée
GESCHRIEBEN VON:
Romina R.
10. Oktober 2025
La couleur était plus "rouge" que cuivrée.
Mes cheveux étant décolorés sur les longueurs, je me retrouve avec du roux/rose à certains endroits.
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Anna A.
7. Oktober 2025
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Last Color Mailed
GESCHRIEBEN VON:
Anna A.
7. Oktober 2025
I was very surprised to get it because I didn’t remember paying for it. I’m in transition of moving into a new place and starting a new job so if I am listed as a reoccurring payment, could you please put it on pause. Saying that I assumed the color was the color. I thought I had picked, but once I put it on, it was more in the red tones and this type of red tone I’m not fond of. I recently found online a color that’s in the pinkish family because my complexion and my eyes fit the red/pink family, but I’m still in the process of figuring out which one fits me the best that I can make a permanent ongoing color moving forward. Saying that you guys don’t have this color on your site.
But your product is amazing and everything that you do for new people that are coloring their hair at home is amazing. I just wish the choices were a lot better and easier to choose.
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GESCHRIEBEN VON:
Jasmine S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Nicole S.
6. Oktober 2025
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Drying and coppery
GESCHRIEBEN VON:
Nicole S.
6. Oktober 2025
This color dried out my hair a ton. For a dark blonde/natural golden it came out very coppery and uneven on my hair. I’ve colored at home before with other brands and have never had such uneven coverage. .
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Leigh Anne O.
4. Oktober 2025
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Beautiful color but roots don’t hold long
GESCHRIEBEN VON:
Leigh Anne O.
4. Oktober 2025
The color and shine were out of this world. However my roots started to turn back gray quickly. Willing to try again
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Leah H.
2. Oktober 2025
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Unsatisfactory results
GESCHRIEBEN VON:
Leah H.
2. Oktober 2025
I spoke to a colorist and sent a photo of my hair and asked for an ash brown color to remove all the red tones from my medium brown/red hair. I used the color AND the tint rinse and my hair is now even more copper red than it was before I dyed it!
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GESCHRIEBEN VON:
Blanca M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Lacy L.
30. September 2025
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The color didn't cover and seems to have a greenish tint in some places.
GESCHRIEBEN VON:
Lacy L.
30. September 2025
This is the first time I've had a problem with the color, it could be i picked the wrong color. I am not sure what to do about it now but I'm pretty disappointed.
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Lauren H.
29. September 2025
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So unbelievably damaging
GESCHRIEBEN VON:
Lauren H.
29. September 2025
Genuinely devastated. Colour is not what I asked for but the worst part is how damaged my hair is now. I am left with crunchy red straw on my head. Avoid! It’s going to take months to repair and my hair growth progress ruined because I’m going to have to cut the damage
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Joanne S.
28. September 2025
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Not what I expected
GESCHRIEBEN VON:
Joanne S.
28. September 2025
The instructions were very unclear. they said roots only, however the colour was so different from my natural colour I decided to ignore this and apply to roots first, leaving for half the time and then spreading onto the rest of my hair and leaving for the remainder. glad I did as the colour was much darker than I expected and would have been ridiculous if just used on my roots. I had chosen perminent colour but wanted to still be able to see the variations in my hair (I had a lot of grown out roots but my ends were several colours from highlights) I hoped it would be darker at the roots but would then show varing shades throughout the rest of my hair, instead the result was just all dark and a block colour all over. I wouldn't mind but it was £27 and i would have gotten the same effect from a £8 box dye. my hair has been frizzy since I died it even though it has been 10 months since I last dyed my hair in the salon (bleach free highlights) so my hair was in pretty good condition before. The texture of my curls has also changed and they had dropped out a bit. After about 5-6 washes it is starting to look better than it did. I don't hate it but wouldn't be in a hurry to do it again.
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Angela F.
28. September 2025
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Product
GESCHRIEBEN VON:
Angela F.
28. September 2025
Product made my scalp itch also made my dry & course. Also they have taken money out of my bank account, without my authorisation be careful when you order they do not notify you you've signed up for subscription
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Mary G.
25. September 2025
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Like color, doesn’t cover gray
GESCHRIEBEN VON:
Mary G.
25. September 2025
I’m so disappointed. I tried the color twice in case I messed up the first time. But sadly no. The color is very nice, but by the 2nd wash my gray is showing.
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Kelsey C.
25. September 2025
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Wrong color
GESCHRIEBEN VON:
Kelsey C.
25. September 2025
My hair looked good a couple days, but my roots turned incredibly orange within a week. Loved the highlight set, but my color was really off.
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Sherb W.
24. September 2025
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I don't like it 😕
GESCHRIEBEN VON:
Sherb W.
24. September 2025
I DONT LIKE IT
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Tracy G.
22. September 2025
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Dissatisfied
GESCHRIEBEN VON:
Tracy G.
22. September 2025
Still not happy with colour even after applying the ash tone, as previously discussed,my overall aim was to gradually become lighter and I'm now darker total opposite of what I've been wanting to achieve, I've actually went backwards, So unhappy and very disappointed!!
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Joanne D.
22. September 2025
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Awful
GESCHRIEBEN VON:
Joanne D.
22. September 2025
The last 2 color kits have turned my roots reddish not darkest brown. I am really unsatisfied with the degradation of this product after using eSalon for many, many years. It is disappointing as I may need to go to the actual salon to get it fixed. I have now paused my subscription and am considering canceling.
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GESCHRIEBEN VON:
Jasmine S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Stephanie M.
21. September 2025
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Didn’t cover my gray
GESCHRIEBEN VON:
Stephanie M.
21. September 2025
I asked for root coverage. Color looked good when I applied the product but I rinsed after 30 minutes as directed and it did nothing for my gray roots. Waste of money
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Veronica L.
21. September 2025
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all over hair color
GESCHRIEBEN VON:
Veronica L.
21. September 2025
I liked the color but it left my hair a bit dry more than store bought box.
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GESCHRIEBEN VON:
Jasmine S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Felipe H.
19. September 2025
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color does not stay all
GESCHRIEBEN VON:
Felipe H.
19. September 2025
wasted my time and money
1 von 1 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Evelyn F.
14. September 2025
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Last color made by jennifer
GESCHRIEBEN VON:
Evelyn F.
14. September 2025
last order, the color started fading everywhere, stainned my clothe and after the beach, never happen before, now i have 2 colors in my hair lighter in the ends 🙄,
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Omayra H.
13. September 2025
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Color
GESCHRIEBEN VON:
Omayra H.
13. September 2025
I'm not sure if I might have chosen the wrong color. I wanted a bright copper color. I keep getting dark brown. It saids copper brown. I'm about to stop ordering. I'm giving it one more chance. I gave it multiple chances and it didn't fix it . I even spoke with a colorist. Also after using this product for over a year my hair got thinner and I suffered some hair loss. I had course thick hair. Now it's thin . I cancelled my subscription will never do this again
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GESCHRIEBEN VON:
Sabrina N.
8. September 2025
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More brassy than rich in color
GESCHRIEBEN VON:
Sabrina N.
8. September 2025
Unfortunately, this time my color was brassy more than Rich in tone. I was excited to have a warm chestnut brown base tone with highlights along with gray coverage. The color was lighter than expected (which is okay but not with the brassy/dry look) and the grey coverage wasn’t great.
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Zen Basic
3. September 2025
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It doesn't cover white hair fully
GESCHRIEBEN VON:
Zen Basic
3. September 2025
The color is too bright. I know I asked if it could be lighter than before, but this mixture is not a winner. It doesn't cover all the whites especially around the forehead and ears. The color is very dull. It makes my hair look liveless. No shine whatsoever. It dried my hair terribly.
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Kimberly L.
2. September 2025
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Still dark
GESCHRIEBEN VON:
Kimberly L.
2. September 2025
For two months now, I have requested a lighter color. However, I feel as if it just keeps getting darker.
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Julie B.
2. September 2025
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Incorrect request
GESCHRIEBEN VON:
Julie B.
2. September 2025
Colour was so dark it looked black when I asked for chocolate brown. Account is not easy to see where to stop subscription. They just took another £27! So I’ve now had to block payments on my account.
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Olga M.
2. September 2025
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Toooo warm!!!
GESCHRIEBEN VON:
Olga M.
2. September 2025
I need more cool tone, again took warm! Deepest are ok.
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Anissa S.
27. August 2025
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Worst thing ever!
GESCHRIEBEN VON:
Anissa S.
27. August 2025
I have no idea what Im going to do! I had strawberry blonde like hair. I wanted to lighten it and add some color to it. Girl, it is egg plant purple. I have followed instructions exactly as they were given. The only way to fix it is to have it professionally done. I can't afford that!. Im looking into what my legal charges. Maybe.
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Terry R.
26. August 2025
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Did not receive brush
GESCHRIEBEN VON:
Terry R.
26. August 2025
The package did not include the brush application so results were not that great. I also preferred my previous color. I had to redo that this time and did not get the same color.
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Diane S.
25. August 2025
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Left on too long?
GESCHRIEBEN VON:
Diane S.
25. August 2025
The instructions caused my stylist to leave the color on for what I believe is an extra 15 minutes. She paused after the first 15 minutes to work on another customer, left my color on for 15 minutes, then mixed the developer and put the color on for another 15 minutes.
I read the instructions to mean NO additional 15 minutes in the middle: 20 minutes for the first bottle, which included 5 minutes to mix the second bottle with its developer, and then immediate application of the second bottle for 15 minutes.
My hair looked almost black.
Was I right?
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Sarah N.
24. August 2025
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A little disappointed
GESCHRIEBEN VON:
Sarah N.
24. August 2025
The picture shown the color I ordered to be a lot light than it was, it pretty much matched my own natural hair color. Its just turned my hair a slight red color not lighten it at all.
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Anna C.
22. August 2025
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I was not happy.
GESCHRIEBEN VON:
Anna C.
22. August 2025
My hair was the color I wanted but after a couple washings the color faded. I Take me off your email list.
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GESCHRIEBEN VON:
Jasmine S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Amanda G.
21. August 2025
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Color rinsed out
GESCHRIEBEN VON:
Amanda G.
21. August 2025
The color came out perfectly and beautiful just as expected. I was so happy with it. I couldn’t stop looking at it even. And then the next day I went to wash and the color tint purple rinsed all right out. Very disappointing.
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GESCHRIEBEN VON:
Jasmine S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Stephanie C.
18. August 2025
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Inconsistent mixture and results
GESCHRIEBEN VON:
Stephanie C.
18. August 2025
The colorist does not seem to be able to follow the proportion to mix my color and I am getting poor results. She either mixes it incorrectly and it does not take properly (too light and grey showing through) or i get really incorrect tint results. I currently have bright pink roots and look ridiculous . My color is supposed to be dark chocolate brown
I want to cry because i will have to leave the house tomorrow with the terrible results i got from coloring my hair this evening. I guess I am wearing a hat and being humiliated all day. Be more careful Sylvia. Your mistakes have consequences for the clients and I look absolutely terrible.
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Rebecca A.
17. August 2025
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Bummed
GESCHRIEBEN VON:
Rebecca A.
17. August 2025
I was really hopeful when I got my adorable pink box, the packaging and all the extras were amazing BUT the color did NOT cover my grays….the very thing I wanted most. Spent all that time and now I’m going to have to go get it done professionally any way. Super bummed.
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Rosa N.
16. August 2025
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Never again!
GESCHRIEBEN VON:
Rosa N.
16. August 2025
My last experience was a disaster! While applying the color to my hair ,I noticed that the bottle was warmer than usual. I continued to apply ,then I realized that the bottle got really hot ! I rinsed off the product immediately for at least 30 minutes with cold water. My scalp and ears turned bright red. The unused portion that was thrown out had the cap on .Well it became extremely hotter because the cap popped off and the product burnt a hole in the garbage bag .
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Melissa K.
12. August 2025
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Greys turned blonde. Ordered brunette hair colour!
GESCHRIEBEN VON:
Melissa K.
12. August 2025
I’ve got a lot of grey hair around the frame of my face. I’m a brunette and ordered full coverage hair colour according to the numbers my hair dresser supplied. The result was ridiculous. All greys turned platinum blonde. The rest was dark brown. I had to go to a salon to sort the problem out. I looked like an odd coloured skunk! Beware. You’ll get full coverage on greys but not in the colour promised!
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Sophie B.
11. August 2025
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Black instead of dark brown
GESCHRIEBEN VON:
Sophie B.
11. August 2025
Really disappointed by this colour. I was at first really excited to use it as it seems so luxury compared to a bog standard box colour. Whilst washing it out I seemed to lose a lot of hair. I needed to clean the plug hole out twice to let the water out. My hair is now a mixture of jet black and stripey dark brown. I'm desperately trying to lighten it now with head and shoulders every day. I feel like I'm wearing a black hat. The hair that is black looks really course now. I've booked to have my hair coloured in a salon next time as I feel like I'm damaging my hair
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GESCHRIEBEN VON:
Cecilia A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Sadiya A.
11. August 2025
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I got it totally broken,,, very unsatisfied,
GESCHRIEBEN VON:
Sadiya A.
11. August 2025
When I received my order , after opening my package it’s totally broken and it’s fall around everywhere inside. I couldn’t even use it because it has nothing inside. I took pictures of this ,, if possible please send me new ones.
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Reeska
10. August 2025
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Worth a try
GESCHRIEBEN VON:
Reeska
10. August 2025
This color is decent hair color, it does the job however I do wish the customization was more customized towards each individual customers wants & needs instead of using the same formulas. I do like that you receive your gloves, brush and everything you need to color your hair one thing I would maybe suggest is making the conditioner a little larger so you can follow up to condition again the color is a tiny bit drying. But all in all a great service.
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GESCHRIEBEN VON:
Blanca M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Paula N.
9. August 2025
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Gray hair coverage
GESCHRIEBEN VON:
Paula N.
9. August 2025
Doesn’t cover gray hair.
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Claudia G.
7. August 2025
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Horrible Color
GESCHRIEBEN VON:
Claudia G.
7. August 2025
I looked like the Wendy Chic.. the same result I get from regular box coloring and perhaps even worst.
Not even close to the copper strawberry red I am.
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GESCHRIEBEN VON:
Alyson M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Susan F.
5. August 2025
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Color very disappointing
GESCHRIEBEN VON:
Susan F.
5. August 2025
For the first time the color was not what I expected. It was dark and had very little depth.
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Marie D.
2. August 2025
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Service décevant
GESCHRIEBEN VON:
Marie D.
2. August 2025
Commande faite mardi 29/07 avec le service payant "prioritaire" pour recevoir le produit avant le week-end. Un mail vient de m'informer que la commande arrivera le 5 aout, soit 1 semaine après la commande malgré les frais de livraison prioritaire !
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Tammy P.
31. Juli 2025
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This color was nice but I need to go a little darker !
GESCHRIEBEN VON:
Tammy P.
31. Juli 2025
Love the color need to go a little bit more darker or a golden dark medium brown my Grey's are very hard to cover especially on top down my hair line
0 von 0 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Preetha H.
31. Juli 2025
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Worst hair color I ever had
GESCHRIEBEN VON:
Preetha H.
31. Juli 2025
I ordered blue black, it was written blu black, but actually it is dark brown. I requested specifically that I don't want the color to bleed with every wash and this color bleeds woth every wash. Moreover, this made my hair so hard and rough. I hate the product and will not purchase again.
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Stacey W.
31. Juli 2025
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Not like it used to be
GESCHRIEBEN VON:
Stacey W.
31. Juli 2025
So I’ve been a pretty loyal customers since 2018. The price has gone up. The quality has gone down, unfortunately like everything else today. i’m not even sure I will be ordering again because I can buy cheaper stuff over-the-counter at the grocery store that covers the grays cause this doesn’t. It used to be fewer great I don’t know what happened
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Lindsay G.
31. Juli 2025
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I was disappointed!!!
GESCHRIEBEN VON:
Lindsay G.
31. Juli 2025
I just used my kit and for the first time, I’m very disappointed in the coverage. Your product did not cover my grey roots and the colour was very dull. It was not the initial copper that was vibrant or the coverage that I’ve had in the past. Regular box color covers my grey better.
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Lobna S.
30. Juli 2025
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Aucun changement
GESCHRIEBEN VON:
Lobna S.
30. Juli 2025
J ai pas eu la résultat que je veux
0 von 0 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Debra F.
29. Juli 2025
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Damaged
GESCHRIEBEN VON:
Debra F.
29. Juli 2025
I received this product, and it was damaged. I've been trying to troubleshoot the issue with customer service but have not received a response.
0 von 0 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Mo J.
27. Juli 2025
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Roots didn’t take
GESCHRIEBEN VON:
Mo J.
27. Juli 2025
Lovely colour but my roots didn’t seem to take, they turned ginger !
0 von 0 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Cecilia A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
JULIE B.
27. Juli 2025
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Still a lot of grey
GESCHRIEBEN VON:
JULIE B.
27. Juli 2025
It did pretty well on my darker hair. Its a lovely color. But there is still a lot* of grey showing. And it made my hair feel really dry and frizzy.
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GESCHRIEBEN VON:
Blanca M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Jennifer W.
27. Juli 2025
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No red in my color
GESCHRIEBEN VON:
Jennifer W.
27. Juli 2025
There was no red in my color just medium brown the dye didn't cover baby hairs on front or side either this happens often.
0 von 0 Personen fanden diese Rezension hilfreich. Du auch?
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GESCHRIEBEN VON:
Jasmine S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Rebecca A.
26. Juli 2025
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I didn’t receive my purchase
GESCHRIEBEN VON:
Rebecca A.
26. Juli 2025
Hi, I have been away from home and although it says my purchase was delivered it hasn’t arrived.
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Cookson W.
25. Juli 2025
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Disappointing!
GESCHRIEBEN VON:
Cookson W.
25. Juli 2025
I ordered the bright copper and was excited regarding the product as it had good reviews in comparison to shop box dies. The packaging and content was great, nicely packaged and cute little shampoos and conditioner and even a stain remover and guard. The product in itself was bang average. I have a lot of grey to cover which i noted on ordering. The colour didn't even last 4 washes on my roots and they grey came back through very quickly leaving me with a glarey root and darker ends. Looks like ill have to go back to my hairdresser to fix it up.
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GESCHRIEBEN VON:
Cecilia A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Tracey M.
24. Juli 2025
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Veaty disapointed
GESCHRIEBEN VON:
Tracey M.
24. Juli 2025
I order my first colour. And very disapointed. Hair turned black. And my grey dud not cover all. Will not be ordering again
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GESCHRIEBEN VON:
Cecilia A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Alcira M.
23. Juli 2025
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very disappointed did not cover the grays!
GESCHRIEBEN VON:
Alcira M.
23. Juli 2025
very disappointed did not cover the grays!
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Andrea P.
22. Juli 2025
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Just no.
GESCHRIEBEN VON:
Andrea P.
22. Juli 2025
All of the red colors are a weird pinky shade of red. I've tried 3 different colors and none of them are good.
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GESCHRIEBEN VON:
Jasmine S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Serena A.
20. Juli 2025
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Bad colour
GESCHRIEBEN VON:
Serena A.
20. Juli 2025
After 3 week the colour is completely gone.
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GESCHRIEBEN VON:
Cecilia A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Caroline V.
20. Juli 2025
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This ended up the same colour as last time.
GESCHRIEBEN VON:
Caroline V.
20. Juli 2025
I asked to have the colour lightened but it ended up the same colour s before. I am outside a lot for my job and the sun bleaches the red so I wanted to stay with the lightened look but unfortunately it looks exactly like my last hair colour. Very disappointed
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GESCHRIEBEN VON:
Cecilia A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Kaleen G.
20. Juli 2025
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Waste of money
GESCHRIEBEN VON:
Kaleen G.
20. Juli 2025
Washed right out hardly changed my hair at all
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GESCHRIEBEN VON:
Jasmine S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Heather W.
19. Juli 2025
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Match
GESCHRIEBEN VON:
Heather W.
19. Juli 2025
I've always done dark and have always dyed it myself and this time the roots came out lighter and almost orange. Not a big color change. Usually roots are always darker. Not sure why this time was different
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GESCHRIEBEN VON:
Jasmine S.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Diana L.
18. Juli 2025
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Am not. Fan
GESCHRIEBEN VON:
Diana L.
18. Juli 2025
Does not cover grays and just looks pink.
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GESCHRIEBEN VON:
Elia M.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Gretchen S.
17. Juli 2025
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too dark
GESCHRIEBEN VON:
Gretchen S.
17. Juli 2025
I like the packaging and the product itself, however I'm not thrilled with the end result. It turned out quite a bit darker than I thought. I was hoping a stylist would have looked at what color I started with in my picture and talked to me about what end results I was looking for.
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GESCHRIEBEN VON:
Jacquelyn T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Cecilia L.
15. Juli 2025
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Roots not the same
GESCHRIEBEN VON:
Cecilia L.
15. Juli 2025
My kit came with 1 color for my hard to cover gray and another for the rest of my hair. I followed the directions to a T. Now my roots look orange and the rest is dark brown. AS OF 7-15-25, I have never spoken to anyone regarding my roots turning orange. My husband ordered a second supply of hair color within one or two days of my original order because I was worried that there might not be enough color for my hair. I still have orange roots. I am unfortunately for the first time in my life going to pay my cosmetician to fix my hair color. I'm very disappointed with the product and I'm discouraged because of what I paid for the product. Once again I have never spoken to anyone about my orange roots.
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