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GESCHRIEBEN VON:
Grace D.
5. Juni 2020
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Didn't cover white hairs
GESCHRIEBEN VON:
Grace D.
5. Juni 2020
I was disappointed in my color this time. I left the product on for even longer than the recommended 15 minutes after applied, and at my temples where I actually have white hairs that is why I am coloring at all, it did not cover the white/grey. Not happy.
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Joni H.
5. Juni 2020
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HAIR BREAKING OFF!!!
GESCHRIEBEN VON:
Joni H.
5. Juni 2020
My greys were not covered and my hair felt unusually coarse as I washed the dye out right after processing. Huge disappointment.
My hair started BREAKING OFF almost immediately and now looks horrible. I'll NEVER use eSalon again!
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Melanie A.
5. Juni 2020
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Easy to use
GESCHRIEBEN VON:
Melanie A.
5. Juni 2020
Although the instructions are very easy to read and I was able to follow to the letter unfortunately it didn’t cover the grey as well as I had hoped. The colour however was perfect. As it’s the summer I’ve adjusted a bit lighter next time
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Elizabeth M.
5. Juni 2020
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Color
GESCHRIEBEN VON:
Elizabeth M.
5. Juni 2020
I sent this information before and haven’t heard back. Hopefully you can help. The color you sent me made my roots red and the rest too dark. Please let me know if you can help. Thank you
Elizabeth Markey
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Megan P.
5. Juni 2020
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Just OK.
GESCHRIEBEN VON:
Megan P.
5. Juni 2020
This color (dark blonde ash) was just OK. There were two main problems with it: 1. A bit darker than expected. It was meant to be dark blonde but there’s no blonde in this color..it’s definitely light brown. 2. SO. BRASSY. I’ve never experienced brass like this with blonde hair or brown hair, especially not on the day I colored it. The color would be fine if it wasn’t so brassy right out of the bottle. The stylist advised that this is because I chose an ash tone and that the neutral tone would work better. They said a purple shampoo would help slightly, so we’ll see how that works but I’m not too optimistic.
I was also a bit disappointed that they didn’t reach our to confirm the color before shipping..it may have avoided these 2 issues.
I was hoping to be able to transition to at home coloring but I don’t see that happening unfortunately. I’ll be back to the salon as soon as I can get an appointment.
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
SEAN Y.
5. Juni 2020
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Leakage - Shampoo & Conditioner
GESCHRIEBEN VON:
SEAN Y.
5. Juni 2020
I opened the package and there was Shampoo & Conditioner on the out side of the container.. leakage..
one more question about color set.
1st order i received 2 developer with 2 colors for the root & the end.
but 2nd order i revceived 1 color with 1 developer with 35 mins.
Can you explain why?
Thank you.
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Megan B.
5. Juni 2020
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Not close to the desired color
GESCHRIEBEN VON:
Megan B.
5. Juni 2020
I was quite excited to try this out. I picked Darkest Brown Intense Pearl. My few gray hairs are almost covered but the color is about the same as my natural, though you might catch a touch of auburn now. No violet undertones at all. Disappointed.
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GESCHRIEBEN VON:
Shannon H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Yvonne S.
4. Juni 2020
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Disappointed
GESCHRIEBEN VON:
Yvonne S.
4. Juni 2020
The colour has faded very quickly
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Khokha D.
4. Juni 2020
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Refus de votre expedition coulleur
GESCHRIEBEN VON:
Khokha D.
4. Juni 2020
Bonjour. Je n'ai jamais souhaiter avoir un abonnement mais une offre d'essai coloration . Je viens de recevoir votre deusieme envoie et je vous le retourne car je refuse cet envoie dés aujourd'hui .
Veuillez arrêt et vos envoyes svp .
Khokha Deymier
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Shaye R.
4. Juni 2020
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Dark blonde color, just made my hair darker....
GESCHRIEBEN VON:
Shaye R.
4. Juni 2020
I ordered a dark blonde....my roots are my natural brown color and my ends are already a dark blonde. I did a test strip and this did nothing but make my dark blonde DARKER to match my roots, which is not what i ordered.
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Gina D.
4. Juni 2020
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Too dark
GESCHRIEBEN VON:
Gina D.
4. Juni 2020
someone was meant to call me back but they did not..to discuss colour
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GESCHRIEBEN VON:
Megan T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Amanda S.
4. Juni 2020
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Loved the product but didn’t cover greys.
GESCHRIEBEN VON:
Amanda S.
4. Juni 2020
I loved the products, the color and thorough instructions. Just disappointed that It didn’t cover my greys.
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Olga W.
4. Juni 2020
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Color
GESCHRIEBEN VON:
Olga W.
4. Juni 2020
Did not color my gray hair and color only lasted as long as Store bought hair color
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Dominav
4. Juni 2020
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Way too dark
GESCHRIEBEN VON:
Dominav
4. Juni 2020
This was a correction to a previous color... This was worse as it made my color way to dark and didn’t cover my grays! 2 rounds and still not working...
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Daniela A
4. Juni 2020
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Colour
GESCHRIEBEN VON:
Daniela A
4. Juni 2020
Everything is very good except the freedom of choosing the colour. If I set it once and if I am not happy I can't change it for the next order.This is a problem for me, because I like changing colours often.
I didn't fined any colour catalogue. I contacted e Salon, but no answer so far.
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Sonia M.
4. Juni 2020
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Hair gone wrong,/part 2 love it
GESCHRIEBEN VON:
Sonia M.
4. Juni 2020
I'm very disappointed in the end colour..followed instructions, but the colour looked grey once in for 22 mins..
So I washed it. The roots were quite orange.
Look I did not want.
After I applied custom purple shampoo to remove orange in hair..left on 15 minutes..washed it..
Once dry colour is perfect for me..
So I think I would try your colour again
But happy with delivery.and customer service was spot on
Thanks
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Jodi M.
4. Juni 2020
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Nice packaging and color but...
GESCHRIEBEN VON:
Jodi M.
4. Juni 2020
The concept is great. The packaging is nice. My color was a good match. However, my color barely covered my grays for 2 weeks, and I don’t have tons of gray.
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Alexis S.
4. Juni 2020
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Horrible
GESCHRIEBEN VON:
Alexis S.
4. Juni 2020
I wanted to touch up my red hair and now I have a hideous brown color that I HATE! It’s horrible and isn’t what I wanted at all!!!
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Singryd G.
4. Juni 2020
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Produits défectueux
GESCHRIEBEN VON:
Singryd G.
4. Juni 2020
Bonjour,
Cela fait 2 fois que je reçois les produits avec un des flacons cassé. Donc le produit s'est rependu dans la boîte.
La 1ère fois vous m'en avez envoyé un autre, pour la 2ème fois je vous ai envoyé un mail ainsi que des photos mais pas de réponse de votre part.
Cordialement
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Ashley B.
4. Juni 2020
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Ugh
GESCHRIEBEN VON:
Ashley B.
4. Juni 2020
1st order was good. 2nd order there was not enough to cover all my roots, plus I had changed the color but they still only sent me a root covering kit PLUS there were grays showing not just at my roots but it had washed out of my long grays, so there was no way to cover those. So disappointed.
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Kathleen K.
4. Juni 2020
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Pretty,natural color
GESCHRIEBEN VON:
Kathleen K.
4. Juni 2020
Love the color although I would like a little more copper next time. People comment on how natural it looks
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
alicia C.
4. Juni 2020
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Color
GESCHRIEBEN VON:
alicia C.
4. Juni 2020
Color a shade or 2 too light.
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Elizabeth H.
4. Juni 2020
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disappointed
GESCHRIEBEN VON:
Elizabeth H.
4. Juni 2020
The color did not cover gray, it lasted maybe three weeks and the gray was showing through. I ordered dark blond (neutral) but it is warm golden blond too light for my roots.
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Linda B.
4. Juni 2020
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Awful stuff
GESCHRIEBEN VON:
Linda B.
4. Juni 2020
Came out dark grey not honey blonde
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Sylvia J.
4. Juni 2020
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My experience
GESCHRIEBEN VON:
Sylvia J.
4. Juni 2020
The customer service representative was excellent I on the other hand messed up the color I have chosen is way to dark for my liking I would of rather went lighter than what it is now that it’s colored
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
S C.
4. Juni 2020
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wrong color/didnt like
GESCHRIEBEN VON:
S C.
4. Juni 2020
The color I ordered had an obvious red toned color (was called dark blonde copper) That name not only makes me believe it would have a red tone to it, the photo of the color shown showed red tone. However, the color I received had NO red in the formula at all. I had ordered this same dark blonde copper color formula in the past and was able to research it and found that all three times I had ordered this color from a now unused email, each formula had red in it. When I got this most recent color formula, no red at all listed in the pie graph and it turned out a bland mousey brown that I do not care for at all. I WANTED A RED TONE, thats why I chose that color. This last order was a remake of a previous order that again was not even the color I asked for to begin with therefore I was sent this latest color free to make up for the previous one sent....that one wasn't even the color name I request. The colorist changed it and sent me what HE wanted to. Unsure if I will attempt to order again. May try a different company.
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Katrina T.
4. Juni 2020
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doesn't last
GESCHRIEBEN VON:
Katrina T.
4. Juni 2020
I have ALOT of gray/white hair at the front of my head and I was excited to try this product and was impressed with the way the products were labeled used and explained. I followed the directions and was at first very happy with the results. but after about a week week.and a half my grays started coming back I was annoyed by this because I expected it to last longer but it didn't last any longer then the drug store versions. I'm going back to those. not worth the price for the same results as the cheaper versions
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Julie M.
4. Juni 2020
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Not the Correct Color
GESCHRIEBEN VON:
Julie M.
4. Juni 2020
First, I have been coloring my hair myself for 31 years and this is my first time depending on someone else who is supposed to be excellent a mixing colors and she totally blew it. My hair is washed out and not bright at all and damaged. I am so frustrated because this is supposed to be a great experience. I'm very disappointed and there is supposed to be a 100% guarantee, but there is no way that I am finding to achieve that.
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Gloria B.
4. Juni 2020
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No me gusto el color
GESCHRIEBEN VON:
Gloria B.
4. Juni 2020
Tuve un inconveniente con el pedido anterior porque el color es muy oscuro
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Amira A.
4. Juni 2020
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grey hair
GESCHRIEBEN VON:
Amira A.
4. Juni 2020
i like the color and its blending nicely with the rest of my hair , my only problem that it didnt cover my grey hair
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Ilse janet V.
4. Juni 2020
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Estafadores
GESCHRIEBEN VON:
Ilse janet V.
4. Juni 2020
Sois unos estafadores
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GESCHRIEBEN VON:
Cecilia A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Sydnee RP
3. Juni 2020
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Mixed opinion
GESCHRIEBEN VON:
Sydnee RP
3. Juni 2020
I received my first ESalon colour, I loved the packaging and the instructions were very simple to understand. Unfortunately the colour did not come out as I had hoped. I ordered the light brown and it turned out slightly darker than expect and very warm, my hair is orange in the sun which I am very unhappy about and I haven’t been given much advice/ direction on how to correct it even though I have asked on more than one occasion.
On a positive note I can say that they do keep their promise about 100% colour happiness guarantee but I will have to put a lot thought into ordering from them again as the customer service is very poor.
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Donna A.
3. Juni 2020
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Not happy
GESCHRIEBEN VON:
Donna A.
3. Juni 2020
I was very clear explaining the color ive had for years. Red. The color i received turned my hair brown. Then i just realized already they biilled me 40 more dollars for one treatment to color roots. Its not even been a month since the fiirst order. Why 40.00. Im on ssi. I didnt know it keeps billing and sending. I cant afford this exoecially when i wont use the wrong color
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Kerry L.
3. Juni 2020
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Very disappointed in timing of my order.
GESCHRIEBEN VON:
Kerry L.
3. Juni 2020
I was leaving on vacation and my order was for May 27 didn’t ship until June 2. Very disappointed I wasn’t leaving until the 5th. Should have been plenty of time.
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Lyndsey W.
3. Juni 2020
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Not even close to the right colour
GESCHRIEBEN VON:
Lyndsey W.
3. Juni 2020
I was really excited to try this service and ordered a lovely copper Auburn colour,very similar to my childhood colour. I sent photos of my current hair colour and of exactly what I wanted.
What I got was nowhere near. It's not even close. It's about 3 shades to dark at least and isn't even the right tone. I'm so so disappointed. My hair is also SO dry that I am going to have to pay a salon when I can to get it fixed.
I will definitely not be recommending this to my groups.
My long hair is totally ruined and I have tried unsuccessfully to contact the company for the last 4 days. They are not replying to any of my messages
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Audrey S.
3. Juni 2020
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Though it was good at first
GESCHRIEBEN VON:
Audrey S.
3. Juni 2020
I thought this was good at first I have a lot of grey and white roots and at first I thought this covered well. Unfortunately the colour is fading at a fast rate. I certainly got a far better ware time going to the hairdressers. However I am aware that this could be my application fault as well
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GESCHRIEBEN VON:
rumiko A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Annie M.
3. Juni 2020
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Pas contente
GESCHRIEBEN VON:
Annie M.
3. Juni 2020
Je n’utilise jamais de produits avec de l’ammoniaque
Donc il est parti à la poubelle
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
marie R.
3. Juni 2020
|
didn’t receive
GESCHRIEBEN VON:
marie R.
3. Juni 2020
my credit card was charged but i still haven’t received my color and I need it badly
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Julie M.
3. Juni 2020
|
Color
GESCHRIEBEN VON:
Julie M.
3. Juni 2020
I’m canceling my subscription because I don’t like the color. When the first order came I didn’t have time to use it before the next one came so I didn’t know the color was wrong. Now I’m stuck with 2 boxes that I will use but with a color I’m not happy with.
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Ana S.
3. Juni 2020
|
My hair is almost BLACK
GESCHRIEBEN VON:
Ana S.
3. Juni 2020
I hate it!
Please send a color remover ASAP. And instructions how to fix the mess
Thank you, please hurry
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Valerie S.
3. Juni 2020
|
Dernière commande
GESCHRIEBEN VON:
Valerie S.
3. Juni 2020
J'ai été déçue par la dernière coloration commandée, j'ai envoyé un mail et je n'ai pas eu l'impression d'avoir été entendue.... Je ne comprends pas non plus la hausse de tarif. Quand je me suis abonnée ce n'était pas aussi cher...
Un peu déçue
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Robin S.
3. Juni 2020
|
Need help!! My hair is Auburn/Red, nothing near dark blond or a brown even.
GESCHRIEBEN VON:
Robin S.
3. Juni 2020
Need help!! My hair is Auburn/Red, nothing near dark blond or a brown even. What do I do? I'm going to have to go to a salon and get this fixed. Just a horrible color for me, I'm not a redhead at all and now I'm sitting here with red hair.
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Beth S.
3. Juni 2020
|
Product
GESCHRIEBEN VON:
Beth S.
3. Juni 2020
Made my hair feel coarse and dry. Not a big fan of product!
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Carolyn M.
3. Juni 2020
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Pretty BUT!
GESCHRIEBEN VON:
Carolyn M.
3. Juni 2020
Pros: Pretty color
Cons: 1. After 1 wk color fades
2.dries out hair
i will not purchase again.
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Mary W.
3. Juni 2020
|
Brassy
GESCHRIEBEN VON:
Mary W.
3. Juni 2020
Hair came out d brassy not the ash color I ordered
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Karen F.
3. Juni 2020
|
Not the color i asked 4
GESCHRIEBEN VON:
Karen F.
3. Juni 2020
I ordered the initial package asking for a dark Auburn got brown then theymade me wait a month to resend the color I asked for I even dowlloaded a picture and sent it to them of the color i wanted and still way off. Didnt contact them again I saw no point because if u cant come remotely come close to the picture forget it.
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Roberto L.
3. Juni 2020
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Very Hard on the Hair
GESCHRIEBEN VON:
Roberto L.
3. Juni 2020
I have coloured my hair for eons and it always felt soft after. But after using my custom set, My hair was dry like straw and the colour was not any better than the professional colour I have used from Italy.
HOWEVER, I did like that it came as a kit with everything i'd need including cap and gloves. But the applicator was good for me doing the entire head, and not just roots. So I mixed everything in a colour bowl and brushed the colour on like I usually do. I cancelled my subscription as my hair did not feel good at all after colouring and it should be soft and silky. Sorry I could not give a better review.
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Aimee S.
3. Juni 2020
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Color is not good
GESCHRIEBEN VON:
Aimee S.
3. Juni 2020
I’ve tried two different colors , both not good. I can’t continue to “experiment” on my hair to find the right shade. It comes packaged really nice , with everything you need .
Unfortunately, it didn’t work for me .
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GESCHRIEBEN VON:
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Antwort unserer Experten
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GESCHRIEBEN VON:
Stephanie O.
3. Juni 2020
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Much more red than requested
GESCHRIEBEN VON:
Stephanie O.
3. Juni 2020
I wanted to tone down the red/brassiness, and enhance the cool blonde/brown. I will say the color is rich & shiny, just too brassy.
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Patrice S.
3. Juni 2020
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formula was off! + didn't cover my gray hair new growth
GESCHRIEBEN VON:
Patrice S.
3. Juni 2020
formula was off! I'm confused and disappointed by the formula that was sent for me, especially where I provided you my exact formula from my personal hair stylist! Also it didn't cover the gray hair in my new growth. TO make it worse, I have attempted to submit a message to Customer Service via the website referencing my order (order # 4329644;) and each time I fill out the form and press "submit" I get an error message saying it wasn't submitted and to please try again
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Isabelle L.
3. Juni 2020
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Mécontente !
GESCHRIEBEN VON:
Isabelle L.
3. Juni 2020
Je suis pas du tout satisfaite ! J ai payer 25 eur comme d habitude et je reçois juste un kit racines !!!!😡
Mes cheveux n ont plus de couleurs ! Et j ai déjà dû attendre 10 jours pour la livraison !!!!
Je fais comment moi maintenant sans la couleur des mèches ???!!!!😡😡😡
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
carrie B.
3. Juni 2020
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fried my hair, never again !!!!
GESCHRIEBEN VON:
carrie B.
3. Juni 2020
I will never use this produce again
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Courtney U.
3. Juni 2020
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Pretty disappointed
GESCHRIEBEN VON:
Courtney U.
3. Juni 2020
When I came across this service I was super excited that maybe I didn’t have to frequent the salon to keep my color looking decent. The first order I received I followed the directions to the letter, but I left it on a little longer because it didn’t seem to be getting any lighter... when I was finished there was 0 change. I gave it another shot thinking maybe I did something wrong, but like the first order, the second yielded no results. I will say the customer service is great though. I accidentally forgot to cancel for the third shipment and even after it shipped they refunded me.
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Lisa B.
3. Juni 2020
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Color
GESCHRIEBEN VON:
Lisa B.
3. Juni 2020
I didn’t like it .. going back to the other color I did with esalon ... which is great !!!
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Joy W.
3. Juni 2020
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I was sent two identical color boxes...
GESCHRIEBEN VON:
Joy W.
3. Juni 2020
I was told by the hair stylist that I spoke with that one was for toning, and to use it first. And the second was for color, a week later...They both are identical...I am not using either until I hear back.
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GESCHRIEBEN VON:
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Antwort unserer Experten
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GESCHRIEBEN VON:
Noemi B.
3. Juni 2020
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Not enough gray coverage
GESCHRIEBEN VON:
Noemi B.
3. Juni 2020
I still found gray's around my face even after saturating. It's almost two weeks and is fading quickly.
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Alysa T.
3. Juni 2020
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Not at all what I wanted
GESCHRIEBEN VON:
Alysa T.
3. Juni 2020
I specifically stated that I wanted as black as I could get. My hair has red undertones, which I wasn’t wanting at all. My hair came out a mousy brown with red in it
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GESCHRIEBEN VON:
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Antwort unserer Experten
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GESCHRIEBEN VON:
Yanouk
3. Juni 2020
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Belle couleur mais...
GESCHRIEBEN VON:
Yanouk
3. Juni 2020
Belle couleur mais…
dont l'application m'a sans doute pris un peu plus de temps pour la poser..., il fallait renouer avec une ancienne habitude. J'en tire la conclusion que je pouvais éviter d'étaler sur les longueurs qui sont à mon goût bcp trop foncées, dommage !
" Cette teinte s'atténuera t'elle sur la longueur avec le temps ? "
De plus j'ai longtemps hésité à me lancer dans l'expérience, ai fait ma coloration le mardi 12 mai, cela fait 2 jours, je souhaite reporter la reprise des racines (uniquement) au "09 juin prochain", vous demande de retarder en conséquence votre prochain envoi.
Même formule, mais technique "racine seulement".
J'ai suivi les indications de ma coiffeuse à la lettre sur base châtain moyen (que je vous ai transmises), et obtient ce résultat foncé qui me heurte un peu. La formule identique sur base châtain clair, elle, me paraissait trop vive sur le site...
Mon erreur est je crois d'avoir voulu raviver les longueurs, puisque c'est ce temps de pause supplémentaire qui a foncé l'ensemble.
Je souhaite revoir les modèles où sont exposés tous les choix possibles pour tenter de réfléchir plus justement et reviendrai vers vous avec peut-être une photo !
Merci pour tout le soin mis dans cette préparation, vos conseils précis, mes cheveux gainés ont repris du tonus, le résultat brillant m'a ravie.
Cordialement.
YANNICK.
PS : Je vous appellerai après avoir repensé la couleur recherchée que vous m'aiderez ainsi à corriger.
Merci.
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Kathy K.
3. Juni 2020
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Wrong color
GESCHRIEBEN VON:
Kathy K.
3. Juni 2020
Was supposed to have a natural copper demi....I have naturally light reddish blond hair....my hair is now a horrible brown and I cant wash it enough to get the color out.
UPDATED: The company did provide a full refund without any issues, but my hair remains the wrong color, even after daily use of Biolage clarifying shampoo. I will give them credit for the color staying power. It has barely lightened in the areas where my hair was the most blond prior. I wear my hair up in a bun most days since due to the pandemic our hair salons are shuttered and I need to live with this for at least another month before I can even make an appointment. I would also recommend folks read the ingredients list carefully - including the additional section that generically states that any of their demi and permanent colors may contain any of the additional, harsher, chemicals listed in that section and which do NOT appear in the list for the specific color type you may have ordered.
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Francine D.
2. Juni 2020
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quantité
GESCHRIEBEN VON:
Francine D.
2. Juni 2020
Au vu du retard de livraison, du au covid 19, je n'ai pas eu assez de couleur pour faire la totalité de mes cheveux, ceux-ci ayant continué de pousser, même si je les ai coupé avant d’appliquer la couleur par soucis d’économiser le produit au maximum pour pouvoir recouvrir tout, il n’y avait plus que les racine à colorer mais toute la tête, ce qui fait que la totalité de mes cheveux ne sont pas coloré.
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Suki S.
2. Juni 2020
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Terrible
GESCHRIEBEN VON:
Suki S.
2. Juni 2020
So disappointed, wrong color, not full coverage and left my hair extremely dry.
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
bonnie M.
2. Juni 2020
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Hair dye
GESCHRIEBEN VON:
bonnie M.
2. Juni 2020
The dye had a strong ammonia smell. Also dried my hair out making it even more frizzy. Would not recommend although it did cover the grays well.
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Donna C.
2. Juni 2020
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Gray Coverage
GESCHRIEBEN VON:
Donna C.
2. Juni 2020
I've noticed a lot more gray hair that's not getting covered by the hair color.
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Beth B.
2. Juni 2020
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Allergic
GESCHRIEBEN VON:
Beth B.
2. Juni 2020
Even to their sensitive formula. My head itches for weeks! Didn’t cancel in time. Have a whole extra set if anyone is interested! Won’t use it.
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Ruth R.
2. Juni 2020
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Not so good coverage.
GESCHRIEBEN VON:
Ruth R.
2. Juni 2020
Since day one gray coverage doesn’t happen with this product. Also this is my third refresh and the color is a lot lighter then the past. Not satisfied at all.
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Deanne P.
2. Juni 2020
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Fades quickly
GESCHRIEBEN VON:
Deanne P.
2. Juni 2020
The color started out a dark chocolate brown and after 3-4 washes started fading to a light brassy brown.
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Carla M.
2. Juni 2020
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Way too dark
GESCHRIEBEN VON:
Carla M.
2. Juni 2020
Firstly, I don't know how to cancel from this plan! Help me to stop any further shipments. I didn't know I was signing up for recurring shipments & I DO NOT WANT THEM. Cancel me please. My hair is so much darker than I have ever worn it. I see no blonde at all. It barely looks even red, almost brown. It came out nothing like the photo I sent you. There was NO communication about my color. I am not a happy nor a satisfied customer & I would like a refund & to be removed completely from this plan
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Crystal G.
2. Juni 2020
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Wouldn’t cover my gray
GESCHRIEBEN VON:
Crystal G.
2. Juni 2020
I had to put it on my gray twice and it still did not completely cover. What can we do to fix that.
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Alexandra A.
2. Juni 2020
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Orange!
GESCHRIEBEN VON:
Alexandra A.
2. Juni 2020
I have not liked your product at all. I used it once, the ammonia smell was knock out strong. The color came out orange, I had to have orange hair till I washed it enough to tone it down. Ughhh.
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Laurie L.
2. Juni 2020
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No idea
GESCHRIEBEN VON:
Laurie L.
2. Juni 2020
Have not received product. Shipping is brutally slow. No longer interested.
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GESCHRIEBEN VON:
.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Loni B.
2. Juni 2020
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Bottle busted
GESCHRIEBEN VON:
Loni B.
2. Juni 2020
I received my last order the entire box was completely fine until I opened it the inside was covered in the color
I was extremely disappointed
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Maria R.
2. Juni 2020
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Never received
GESCHRIEBEN VON:
Maria R.
2. Juni 2020
How can review something that I never received but you charged me huh
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Nicole B.
2. Juni 2020
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Color Washed Out
GESCHRIEBEN VON:
Nicole B.
2. Juni 2020
Product washed out within 2 weeks of application. Followed instructions exactly and color did not stay in.
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Joyce K.
2. Juni 2020
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Hair is dry
GESCHRIEBEN VON:
Joyce K.
2. Juni 2020
Loved the color, easy to apply but it dried out my hair
2 weeks in I see a litle gray coming through, could have grown? I liked having a consultant!
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GESCHRIEBEN VON:
Megan T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Deanna S.
2. Juni 2020
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NOT WHAT I ORDERED
GESCHRIEBEN VON:
Deanna S.
2. Juni 2020
TELL ME HOW TO WASH THIS OUT. ABSOLUTELY HORRIBLE. I wish i could send you pictures. I ordered a warm medium brown and I have the worst hair color i have ever had in my life. It is so dark and massive auburn color to it. I made specific details when i called that my hair tends to go auburn and it is all that color now. It was to be a medium brown and it is the darkest brown auburn i have ever seen. I am not happy at all and i can't go out in public like this. IT IS HORRIBLE. What is wrong with you people. Do you not listen at all to the customer. You turned it the color I said not to.
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Bonnie L.
2. Juni 2020
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Negative impression
GESCHRIEBEN VON:
Bonnie L.
2. Juni 2020
Nothing about either order has left me feeling happy
Asked for adjustments to first color as wasn't happy with it from what I can see they sent same color but hard to tell as never received the order
When I went to support filled out info site would not let me submit it so I assume I'm just out the money
If possible to give zero stars I would
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Tina S.
2. Juni 2020
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Not satisfied
GESCHRIEBEN VON:
Tina S.
2. Juni 2020
Did not do a good job on covering gray roots also color was extremely dark
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GESCHRIEBEN VON:
Natalie E.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Gena L.
2. Juni 2020
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Bad color
GESCHRIEBEN VON:
Gena L.
2. Juni 2020
Stylist changed formula even though I asked her not to
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GESCHRIEBEN VON:
Megan T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Zerlean M.
2. Juni 2020
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Wasn’t harsh but after a week I See grey
GESCHRIEBEN VON:
Zerlean M.
2. Juni 2020
Saw grey after a week
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GESCHRIEBEN VON:
Megan T.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Susana A.
2. Juni 2020
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No quedé conforme
GESCHRIEBEN VON:
Susana A.
2. Juni 2020
Quiero manifestar que no quedé conforme con el producto, mi color se oscureció incluso en las puntas, yo pedí un rubio claro cenizo pero me dió un tono chocolate, pedí un shampoo baño seco y llegó golpeado y el producto se había evaporado, el tinte me produjo una alergia y resequedad al cuello cabelludo y ahora tengo mucha caspa. Por favor cancelen mi suscripcion, no deseo qie me vuelvan a enviar producto y no autorizo descuentos de mi cuenta de banco. Gracias
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GESCHRIEBEN VON:
Cecilia A.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Christine F.
1. Juni 2020
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Mecontente
GESCHRIEBEN VON:
Christine F.
1. Juni 2020
Je n’ai pas été remboursée du mois d’avril, alors que j’ai annulé l’abonnement.
Et surtout, plus de réponse!!!!
Attention ! Publicité alléchante mais on ne sait pas que l’on s’engage.... et ensuite, ils ne remboursent pas!
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Maria B.
1. Juni 2020
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Color first time user
GESCHRIEBEN VON:
Maria B.
1. Juni 2020
Did not cover my forehead roots, the rest it was fine and I did began at that point. The color was too dark.
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
alison M.
1. Juni 2020
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Never received order - no response to reship
GESCHRIEBEN VON:
alison M.
1. Juni 2020
Never received the order. Sent emails to customer service with my address - no response no replacement.
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Nadia C.
1. Juni 2020
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Great colour but 3 different shades!
GESCHRIEBEN VON:
Nadia C.
1. Juni 2020
I got a slightly different colour made up and was also sent a complimentary end colour, but the colour i put on my roots is a different colour to the ends colour. the ends are quite red whereas the roots are a lighter brown and in spots, a dark copper colour. Not sure if i did something wrong or there was something wrong with the colour this time. I've done this so many times and this is the first time i seem to have 3 different colours going on.
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Manuela T.
1. Juni 2020
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Very professional, unfortunately didn't do the trick
GESCHRIEBEN VON:
Manuela T.
1. Juni 2020
I was really impressed by the e-Salon box. Somebody clearly put a lot of thought into this; great quality tools and very precise and instructions. Unfortunately my hair colour didn't go as light as I had hoped.
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Nereyda M.
1. Juni 2020
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Entrega tardía
GESCHRIEBEN VON:
Nereyda M.
1. Juni 2020
Cuando elegí esta página, fue recomendada por alguien que le gustó, me dijo que llegaba pronto, yo hice el pedido en mayo 22 y ustedes dicen se demora 1 a 3 días hábiles, rastreando mi orden dice q llega hoy; lo q seria 11 días, después q hice el pedido tan caro pq quise probar y como es la primera vez super caro y aun todavía no ha llegado
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Elizabeth L.
1. Juni 2020
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Leaves hair in lovely condition.
GESCHRIEBEN VON:
Elizabeth L.
1. Juni 2020
I wanted a colour to ‘blend’ in they grey - this colour certainly isn’t doing that! Very pretty colour. I started as a mid blond/grey and put my request in for the colour I wanted (ash) but the colourist thought it was too light so changed it to light brown (seems to be 90% mid brown and 10% chestnut) I’m now a dark chestnut! Hey-ho lesson learned, I’ll have the chop and stick to my £6 off the shelf color in future. And, yes I did a strand test but doesn’t give a good ‘all over’ view.
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Nathalie M.
1. Juni 2020
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Not sure what the rave is about
GESCHRIEBEN VON:
Nathalie M.
1. Juni 2020
Either my colorist didn't formulate my color right or the grid they provide demonstrates inaccurate color projections. I'm not impressed, waste of money in my opinion.
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Martha G.
1. Juni 2020
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Me oscureció mi tono de cabello
GESCHRIEBEN VON:
Martha G.
1. Juni 2020
yo envié fotos para mostrar el tono solo quería aclararlo más se supone q ustedes tienen la experiencia por eso compre allí mi tinte pero no quiero q me sigan enviando gracias
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Lori C.
1. Juni 2020
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Color was fine - just didn't cover my grey roots
GESCHRIEBEN VON:
Lori C.
1. Juni 2020
Despite leaving on for 30 minutes - then drying and putting color back on just my grey roots for another 25 minutes - it did not give me coverage. I liked the color and my hair was not dry after using. Just disappointed it did not cover the roots.
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Julie M.
1. Juni 2020
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Awful
GESCHRIEBEN VON:
Julie M.
1. Juni 2020
Tuned my dark roots which I was trying to lighten to match my blonde highlights on the end ginger so still have two different colours in my hair. Complained just had email to say a free correction is in the post which would be fine but there has been absolutely no consultation via any method apart from my initial complaint to determine what the problem is
So no I won’t be putting it on
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Marcia J.
1. Juni 2020
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Color did very little to cover grays
GESCHRIEBEN VON:
Marcia J.
1. Juni 2020
After using the product, my gray roots now look very light brown instead of the color of the rest of my hair. It did not do very well in covering the gray. I followed all the steps also. I thought I could at least have my roots covered and feel better about my hair but it looks like I am going to have to make an appointment for my hair colorist as soon as they open. Don't bother with this product. Not worth it. No color happiness here.
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Shawna B.
1. Juni 2020
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Wrong color and damaged hair
GESCHRIEBEN VON:
Shawna B.
1. Juni 2020
I had asked for a light brown and specifically said that I didn't not want red undertones. Well my hair is red!! Which is what happens when the dye has red tones in it. Also, It dried out my hair and left me with breakage. So now I have to use product all the time or it looks like I have a frizz halo!! Will not be ordering again!! Very disappointed!! Also very disappointed that I left a message for colorist and never heard anything back!
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Kate M.
1. Juni 2020
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Probably Not
GESCHRIEBEN VON:
Kate M.
1. Juni 2020
As it was said, “trust the process;” so I did.
Followed my personal instructions to a “t.” Unfortunately the tone is on the lower end of the brassy spectrum. Did order the Tint Rinse with the color package, in case there was (a slim) chance I would need it.
...well, needed it. Haven’t seen much of a tone difference as of yet. Using a purple shampoo, then a purple tint rinse (been leaving on for 8-10 mins vs the suggested 3-5 mins) followed by a purple conditioner. Have done this routine twice since coloring two days ago. Planned to give it 10-14 days before making a decision.
The order process, delivery and product packaging were all quality. The personal instructions and tutorial videos were extremely helpful tools to have available during this at-home process.
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Valérie S.
1. Juni 2020
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Moyen
GESCHRIEBEN VON:
Valérie S.
1. Juni 2020
Je viens de faire la coloration que j'avais commandé il y a plusieurs semaines.
Les produits dont très bien, mais je ne suis pas satisfaite de la couleur qui ne correspond pas à ce que je voulais.
Je ne désire donc pas recommandé
Cordialement.
V
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GESCHRIEBEN VON:
Margot H.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Nicole D.
1. Juni 2020
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Color set
GESCHRIEBEN VON:
Nicole D.
1. Juni 2020
Used this color set today with okay results. I chose Blue Black, but unfortunately it came out soft black with no blue at all. I was pretty disappointed; however, I am grateful for this company during the pandemic, unable to reach my colorist.
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Mickie C.
1. Juni 2020
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Can't get through to talk to someone about my color
GESCHRIEBEN VON:
Mickie C.
1. Juni 2020
I have been trying to submit questions about the color I recieved since my former hairstylist only recently shared my color information with me. I want to talk to an expert at eSalon and compare whether what I was sent is close to what I want to match. The website has no call number and the form for requesting help does not complete the submittal. So far, this is not boding well for me keeping the service -- it is just a simple question.
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Maria T.
1. Juni 2020
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Not what I expected, very disappointed
GESCHRIEBEN VON:
Maria T.
1. Juni 2020
Before the pandemic I used to do all over blonde highlights with a cool undertone in a salon. Each visit was like $200-250. It’s very hard to keep up the blonde when the salons are closed so I bought an ammonia free box dye at Target and colored my hair in a dark blonde neutral shade. It actually turned out really nicely so I did it again about a month later. And then I started seeing all these ads about custom salon quality hair color services. So I decided to try esalon. I’ve chosen dark ash blonde shade and sent them a photo along with detailed description of my previous color and hair goals. The order was delayed by about 10 days but that was not a big deal. It arrived in a nice box and clear instructions. I have to say I read all the instructions and followed it to a t! Well, first of all, the ammonia smell was unbearable and I thought I’m going to collapse! When I washed and dried my hair I was so upset! I had orange brassy roots and the length was much lighter and warmer than what I expected. It was supposed to be a dark ash blonde! Well it was far from it. I had to research my options how to cover up this mess. I bought a color depositing deep conditioner in light brown and purple to counteract those brassy roots and cover light yellow blonde on the length. That was an additional $60 but it looks decent now. I wish I just bought one of those ammonia free natural box dyes and saved my hair from damage, disappointment and more expense. I wish I could attach a before and after phot. I would not recommend it.
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
connie M.
1. Juni 2020
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Hey coverage so so
GESCHRIEBEN VON:
connie M.
1. Juni 2020
Too brassy, not enough grey coverage. Would like to deepen the shade possibly
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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GESCHRIEBEN VON:
Highly Disappointed
1. Juni 2020
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customer service is horrible
GESCHRIEBEN VON:
Highly Disappointed
1. Juni 2020
wanted to find out what color was shipped they never answered only offered to ship it again
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GESCHRIEBEN VON:
Jovanna J.
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Antwort unserer Experten
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