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67'589 Kundenbewertungen |
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Didn’t cover grays.It didn’t cover gray hair. 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLiliana - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Super long delivery and additional costsI waited 15 working days for a delivery (3,5 weeks in total!) and I had to paid additional customs duty. I am not going to order anymore. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Dorota! We apologize for the inconvenience with your order. Please check your emails, we just got back to you to help you further. |
Did not cover grayDid not cover gray original color 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenIrma- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Je suis allergique au produit.Je souhaite ANNULER mes prochaines commandes.Je souhaite résilier mon abondement et annuler ma prochaine commande de 24 janvier 2024. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDanielle B. - Merci de nous avoir contactés. Nous sommes sincèrement désolés d'apprendre que vous ayez eu une réaction à nos produits. Nous allons revenir vers vous par email afin de vous aider du mieux que possible et répondre à votre demande. Veuillez vérifier vos emails pour plus d'information. |
Did not cover my grayI left the product on x 30 mins. It turned my roots a brassie orange and did not cover the gray. I reached out via email x 3 and have not heard back from anyone. I am canceling my future orders. 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJennifer - We truly appreciate your feedback! Upon reviewing your profile, we see that you are working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Love this idea, color, frustrated by lack of true customer srvHi, love the idea of your company so many pieces of the experience I enjoy. BUT I have asked as a goal since the beginning to go from mahogany to auburn. I have asked over a year 4 times to incrementally make this change. Every time it appears I am heard and yet NO change to the color formula. I may have to cancel my account. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJacqueline - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right. |
Sellar cuentaNo quiero más de sus cervicios 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Yolanda: Sentimos que canceles tus envíos. Por favor, revisa tus emails, te acabamos de escribir. |
Not impressedFar too dark and hair looks black on ends 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Gail! We are sorry to hear that the color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
DisappointedVery disappointed. I got NO blonde, just took away what blonde I already had. It came out a grayish muddy color that was drab and dull, and the ugliest color I would NEVER hope to have. I hope it's ok to recolor right now, because that's what I'm going to do, as I will not be out in public with this crappy color. I was hoping it was gonna be great. But not even close. Medium blonde. No. It wasn't even blonde at all. Please do not send any more. I'm now. Very Leary about putting any on my hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Completely different from picture onlineThe colour looks nothing like shown on the website, hair turned out to have an orange tint, no ash in it at all, the greys didn’t get fully covered and it didn’t lighten my hair. Quite disappointed, as any supermarket hair dye would have given at least the same results. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Magdalena! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
I AM NOT IMPRESSED!This is a waste of time & money. Received this, followed the instructions for application which was a 2 step process I do not like and too time consuming first of all. Secondly, with in 3 days of coloring my hair I was seeing grays pop back up, faded out already & my roots were entirely with out any of the color left on them!! The hair color I buy from the store lasted longer than this stuff!! I AM DONE! ONE TRY & DONE WITH THIS PRODUCT!! I expected much better results than I received with this. Entirely disappointed and do not want any more. I used the shampoo & conditioner they sent with it and it is terrible too! Used all the conditioner and could barely comb through my hair afterwards!! DO NOT WASTE YOUR MONEY OR TIME!! I would not use this again if it were free!! 1 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHeidi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
3rd color and it’s still not rightI haven’t had the best luck with my colors. I’ve reached out several times and they send a lighter color the following box but it’s still too dark. It’s been frustrating because I have sent them photos of the color I want as well as my own hair and it still hasn’t been better. I’m hoping the next box will be the right color or it will be my last order. Their customer service is pretty good and that’s why I gave them two stars versus one. 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMonica - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Lovely PearlI was very excited about my colour. All was peachykeen until the step to add water to bottle and massage mixture into hair. I almost died! I had to rinse hair earlier than planned so my grays ended up being tinted a faint reddish brown. What I did end up with was a headache that lasted till the next day. Your product is too potent for home use. I will not repurchase. 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenElouise - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
It didn’t colour my roots.My hair from medium brown to dark. I didn’t like the colour. It didn’t put any color on my hair 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Selvia! We are sorry to hear that the color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Low qualityThis color never matched what I asked for. They changed it by colorist recommendation and it’s horrible. Doesn’t cover grays at all. Only lasts about a week. Really cheap! Don’t waste your money on this yet another marketing scam! 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenYasaman - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Horrible !!!!Colored my hair twice and it did not cover my grey hair. The first time it was too light and the next time it was too dark. It looked like muddy brown. I have to go to my salon and have them bleach the color out of my hair. I will never do this again. 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJanet - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Beautiful ColorThe color is beautiful. I would recommend if you have gray hair around your face to do it first and then at the end do it again for some reason the color does not pick up there. I have used this kit a couple times and always do the crown first but both times the color did not stick. This set I just used was good, but the color container with the blue cap would not open no matter what I tried. I had to drill a hole in the top to get the color out. I feel like the cap should be removable for a due at home kit. Overall the kit is amazing and the color is beautiful, but the containers not always the easiest to use. 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMeredith - We're truly sorry that you were having issues with our packaging. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Amazing product ridiculous shipping timeWriting this review as recommended with an email yet still not received items. However I have previously purchased from this brand and before the product was great. however I placed my order on the 7/12/23 and it is now 26/12/23 and is still in transit took them about 5-7 days to dispatch very unhappy. Although it is shipping internationally I placed another online order also internationally and it has made the same shipping progress in the past 3 days then this Esalon order has done in over 2 weeks. love your products but work harder in fulfilling orders faster cause that’s ridiculous. 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Emma! We apologize for the inconvenient with our shipping time. Please check your emails, we just got back to you to help you further. |
Natural but LightThe color was very natural but did not completely cover grays. immediately the day after, grays were still visible. the color set was not toxic in fumes like others. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLiliana - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Would like to cancelBack in the summer of this year I talked to someone asking them to cancel my order because I was going to be out of the country and because the product I was receiving wouldn’t cover my white hair completely. The first order was really good, but I tried a couple more times and it just didn’t seem to work the same. I just returned and see that I continued to receive the product, which I would like to return and get my money back. Would you please let me know how do I do that? Thank you so much! 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMaria - We're truly sorry that our Custom Hair Color did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Poor gray coverageLove the kit and color. Followed directions but grays popped through after one wash. Will be canceling subscription. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
FadingWhen I colored my hair, it was soft. The next time I washed it, it was already fading. This hair color is not for me! 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAnita - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
I am disappointed with the colourThe colour did not cover my grey hair 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Solenir! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
It never stuck on my roots and I did it twicePlease help me cancel my subscription I don’t want to receive this again 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenShevon-Leigh - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
horribleeeThis is supposed to be a color correction, because last time it was very dark and I wanted a bright Cooper tone, and now my hair is completely ruined with a dark brown color. the worst experience. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPriscila - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
I DID NOT AUTHORIZE A SUSBSPRIPTION!Kindly return the money you took from my account. Or I will NEVER purchase another thing from you ever again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenFran - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Never receivedI never received ANY of my products. I would like to cancel my subscription but that appears to be impossible. PLEASE CANCEL MY SUBSCRIPTION. I DON'T WANT TO PAY REPEATEDLY FOR ABSOLUTELY NOTHING!!!!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBarbara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Non desired outcomeMy colour didn't come out well. I took it to the salon and followed the instructions. We had to wait extra 10mins after putting the step 2 and massage all over my hair. Yet, my front hair still looks black and the colour of the ends is not appreciated at all. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Moceelah! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Not happy with the unwanted colourDid ordered the blonde coper, and to be honest i think they sented me the wrong colour, turns out my hair is auburn now and very dark. So i wanted to order the colour i wanted to order, but was afraid would be to bright copper ( the intense copper) and now its not even on the website anymore.. im a bit disapointed thb 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Alyssia! We are so sorry to hear that your custom blend hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
CouleurJe la trouve beaucoup trop foncée 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCatherine - Nous sommes désolés que vous ne soyez pas satisfaite de votre coloration. L’un des bénéfices uniques de notre service est la possibilité de modifier votre formulation selon votre expérience. Nous sommes là pour vous aider pour votre prochaine coloration, nous allons vous envoyer un email pour vous assister davantage. |
ColorVery disappointed in color. Instead of a medium ash blonde it had way too much red in it. Will not use again 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHarriet - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
Doesnt cover greyEvery time I get this I tell them it needs to cover grey and I follow the instructions. Every time, as soon as I wash off the dye, you can see the greys right off. It is very disappointing. You can tell i dye my hair because it doesn't cover the grey roots. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAnnette - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not covering the rootsGreys not covered. Please advise how to use the formula for covering greying roots 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJuhi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Was it the right color mix???When l first opened the esalon l was very impressed with the arrangement and order of it. As l read the instructions and check the color chart that was part of the instructions. (Which was thrown out) l notice that there was copper add to it. One of the information gave my colorist is l wanted to to have less brassy color in my hair. I trusted my colorist thinking she knows what she is doing and colored my hair. I actually wanted Red hair color So l gave a 3 star because of wrong color and my hair feels hard not soft. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenWanda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help! |
It burnsI think this formulae is too strong for my skin. It burned my skull after I applied it. And also I found I lost a lot more hair afterwards. I ordered two orders after my first application of this. I didn’t notice the loss of hair until later. Now I got the two orders but I don’t think I will use them. Not sure if I could still return them. I prefer the first formulae I had now. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenGrace - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Applicator bottle changedThe bottle no longer has a cap, you have to cut it. It's much harder (and messier) to control how much comes out and also feel rough on the scalp. Please change back to the old version. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMichelle - We're truly sorry that the bottle did not have a cap. We have reached out to you via email to see what we can do about remedying this situation, please keep an eye on your inbox for more details. |
Arrived damagedArrived damaged. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCorissa - Thank you for reaching out! We have reached out to you via email to discuss this matter further and remedying this situation. Keep an eye on your inbox for more details. |
i have cancelled my subscriptionhave cancelled subscription it’s too expensive and doesn’t even cover grey hairs 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Shaheen! We are sorry to hear that your color hasn't covered your greys. Please check your email, we got back to you to help you further. |
Does not color gray effectivelyThe past several months orders do not color my gray roots completely. There are always gray roots even immediately after coloring. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBecky - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Tiny amounts of productsNobody gets in touch with you and says that you have really thick hair and will need four boxes of this. The glove burst before I started using anything it's all too small. I want you to never contact me again and don't send me anything else. It's either greed or not professional people who are looking at the picture. I can see it not got the same amount as a L'Oréal boxed dye. But I thought they must know what they are doing and it must spread out easily and I was so wrong now I need to go to a salon tomorrow and get it fixed. Thanks for nothing. I couldn't afford to get my hair done before Christmas and now I have to 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Jane! We apologize for any miscommunication and any inconvenient with your order. Please check your emails, we just got back to you to help you further. |
The worst everThe last order received in June 2023 was the worst color kit I have ever had. I just got around to using it this past weekend and though I stated in my order that I needed something to color, stubborn gray, I was greatly disappointed to see that it did not even color the gray that I had around my temple. I have purchased this product a few times to have on hand when I need a touchup between salon services. In the past I have been pleased for the most part, at least for 2 to 3 weeks I could cover the gray along my front hairline. This time, I was so disappointed to find that after all the time I took to make sure the area is covered properly. I rinse my hair to find the gray still there. I don’t know what happened, but I’m not sure I will be ordering again as this was a huge disappointment. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPaula - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
nothing changed, my hair color is still the sameHi I would like a refund - nothing changed on my hair and this was a waste of time - I've ordered Dominique's copper not brown! 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi M.T! We are s sorry to hear that your color hasn't changed. Please check your emails, we just got back to you to help you further. |
Pas vraiment satisfaiteBonjour je ne suis pas vraiment satisfaite de la couleur obtenue ! Et je ne vois pas vraiment la différence avec les produits que j'utilise habituellement ! Je ne veux plus continuer avec e salon ! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenFrédérica L. - Merci d'avoir partagé votre expérience avec nous. Nous sommes vraiment désolés d'apprendre que votre coloration n'a pas répondu à vos attentes. Notre garantie Coloration Heureuse est primordiale pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation. À très vite ! |
Completely incorrect colourI was really excited to try this product as I read some good reviews and have been meaning to change my current dye to a less damaging one. The package itself was cute and everything’s nicely described and included, but whilst dying my hair I immediately noticed that the colour was a lot more pink than my desired copper tone, but I carried on dying it according to the instructions. Once washed out and blow dried - my hair is dark purple/red-ish colour. It’s much, much darker than I needed and a completely different colour than what I wanted. I’m very disappointed in the experience and very unhappy with my new hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Iveta! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
DéçueJe suis déçue car j'ai voulu une coloration qui me donne des reflets auburn et à part foncer mes cheveux j'ai aucun reflet je ne vais pas cpontinuer 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCoryse B. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que vous soyez déçue par les résultats de votre coloration. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. À très vite ! |
Darker than expectedOrdered light ash blonde. Result is dark ash blonde. Followed instructions carefully. On the plus side, it covered grey hair, and left my hair in good condition. I honestly prefer John Frieda 9A. Much easier to use as it is a foam. Won't be buying esalon again, thank you. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Caroline! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Please don’t use thisI want to preface this by saying that I’ve never left a bad review for a company or product before. So it breaks my heart to have to say this about an idea that I truly trusted. But, please, if you want your hair to go to the colour you outline in your initial choice, please just go to the hairdressers or use another dye. If you use E-Salon, you’ll end up with a colour three levels darker than you asked for, with no way to remove it. My story’s this, I had naturally warm, level 4-5 hair, that took me ages to lift from a dark brown colour. I came to E-Salon for a neutralising colour over this as I didn’t like the level of warmth I had. My partner helped me to dye my hair, and followed ALL of the instructions correctly, and despite this, my end result it that I now have black brown hair, which will take me years to lift back to my original colour without damage. So please, protect yourself and talk to an expert. I wish I had. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Faye! We are so sorry to hear that your hair color has turned out darker than expected. Please check your emails, we just got back to you to help you further. |
Couleur,J ai demandé un ton plus haut et je reçois un ton en dessous , évidemment ça ne me convient pas.j ai essayé de vous contacter mais je ne comprends pas l anglais. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer Expertenfrancine K. - Merci de nous avoir contactés. Nous sommes vraiment désolés que votre coloration n'a pas répondu à vos attentes. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation. Veuillez vérifier vos emails pour plus d'information. |
DeliveryI ordered and paid for product November 2023. I received an email yesterday saying it was shipped. I'm quite sure I paid for express shipping. This will be my last order from your company 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKathleen - We’re truly sorry that our service did not meet your expectations. We take our clients' feedback to heart and continue to improve our products and service each and every day. We have reached out to you via email to discuss this matter further, please keep an eye on your inbox for more details. |
HaircolorMy hair turned pink 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSusan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not impressedThis was no where near the same colour I selected and it also was way harder on my hair then selecting a colour off the self 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenShannon - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not work..After following the directions. I put my hair in a style for a 3 days. And I took the ponytail out I noticed that the roots of my hair were a light brown and still very lightly grades The color did not take. It's not happy with the results I am not 100% satisfied not even 50%.smh.. hoping that the guarantee works.. The color has been in my hair for 3 days. I have uploaded photos of what it looks like now. Okay so I tried a second time to use this hair color. Unfortunately this does not work for my hair type or texture. It turned the roots of my grays into a bronze brown color. And my hair in the sunlight looks brown instead of black. I cannot use this product I will no longer have trust that it will help me. I do thank you for the opportunity for the second chance with the free hair color. I just need to find something that works for me. I followed instructions both times I may have even let the color sit a little longer the second time. But the moment it was washed out I could see that it had not completed the process again. Best of luck to you all. Zandra 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Not satisfied at allEven if I provided a “before photo” , my results are not what I expected to get . Is totally different from my desired colour and I followed all steps from the instructions very carefully. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Alina! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
It didn’t work color won’t take on my hairNot to mention when you try to cancel it they will keep charging your card and completely ignore you no matter how many times you reach out. Then it says then sent it every month I got it every other month. My auto ship says it’s off BUT CLEARLY IM STILL BEING CHARGED no one has helped me the several times I have reached out so I guess now I’m going to have to inconvenience myself more by canceling my debit card so they don’t have the number to charge this is a joke 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMaria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help! |
No colorIt didn’t change the color of my hair 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLindsay - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Where's the personal touch?So apparently a colorist made up my color however there is no contacting this person so I can relay the pros and cons. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSofia - Thank you for reaching out! We’re truly sorry that our color did not meet your expectations. We value every client, and look forward to hearing your feedback. Keep an eye on your inbox for more details. |
more golden/red than blondeThe color went on well and covered well. The issue was with the actual color. If this was to be blonde, it was not. My hair ended up with definite golden/more red tones. Won't plan on purchasing again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTracey - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
They don't listen or follow your request.the color I received was too dark.I should ask for a refund. I briefly put a nite that I don't want too dark due to my grey hair but they still give me a very dark color. NOt worth it for the amount I paid. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRuth - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Not good as once wasI have used this for a bit now and the last couple of times I've received it and used it, within about 2 to 3 weeks it would fade. Not as good quality as it used to be. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMarlene - We’re sorry to hear that your hair color faded faster than you expected. We would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Defective Color BottlePlease send asap a bottle of coloring and the solution. The color bottle would not open, so my husband punched a hole in the top to get the color out, but it would not pour into the solution bottle well. I took a picture of the bottle to show you if needed. I still love this product! Just a manufacture bottle top issue. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKimberly - We're truly sorry to hear that the color bottle could not be opened. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details. |
Not as happy as last time.This time my color wasn't as bright, and didn't last as long. Kinda disappointed. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAnn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Weirdest hair productI was excited to try esalon after seeing so many wonderful reviews, but sadly I was left disappointed and annoyed. When the parcel arrived it was beautifully packaged, the gloves ripped on me and this obviously caused problems, then as I have extremely thick and long hair there wasn’t enough shampoo and conditioner included. Since I had explained this when filling out all the hair questions I was disappointed. The dying process was simple and easy but the brush provided was cheap and nasty and the bristles were too hard on my head so I ended up using my own. Then when it came to finishing off I rinsed my hair as advised and towel dried it as much as I could but then I could not for the life of me get a brush though my hair, so drying and styling took a couple of hours. I was happy with the colour, but over a few days my hair was extremely difficult to unknot and style, my hair felt dried and my ends were really bad that I had to goto a hairdressers to have a minimum of five inches cut off because the dye had absolutely killed my ends! The products are strong smelling and not easy to remove from skin even with a stain remover cloth included and barrier protection! Overall I won’t be ordering from e salon again, really really disappointed 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Lily! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Pas du tout la couleur voulueJe voulais éclaircir ma couleur et me voilà plus proche du châtain que du blond doré. Extrêmement déçue. Il faut revoir cela ou sinon annuler mon abonnement 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRachel V. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration soit plus foncée que ce que vous espériez. Nous allons revenir vers vous par email afin de vous aider et remédier à cette situation. Veuillez vérifier vos emails pour les prochaines étapes. |
Not Impressed...Mahogany is a reddish-brown color. Generally, a blend of red, brown, and amber. I am aware many shades can be formulated, but this was not even close! The product went on easily. As it developed, it looked very dark, however, when finished, I could not see any red. In addition, it barely covered my gray roots, and yes, I did follow the directions explicitly. Since I just used the product, I have not had the opportunity to use the additional products that I purchased. I will return at a later date to give an additional review. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenWendy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not impressedCan buy colour from boots for 12.00 and comes out the same. Colour does not cover grey hair either. Will not be ordering anymore. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Angela! We are sorry to hear that your custom blend hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Love itI love the product but it doesn’t cover my greys 100%. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLorena - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did cover your grays 100%. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color is NOT ashMy hair looks like a dark brown with way too much red. I put in my initial notes that I was battling bronzing tones in my blonde, shown in original photos posted My hair has never been this red. :( not sure where to go from here. Gave it 2 stars because my hair feels nice and healthy now, with a shine. But color is far from what I wanted. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAmy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
diferente colorNo quedo el color que esperaba 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, María: Sentimos que el color no haya sido como esperabas. Por favor, revisa tus emails, tu colorista te ha escrito para poder ayudarte. |
Wrong mixAccording to the number and the picture you offered in the pixture chart, my hair had to turn out medium ginger. But I got dark brown with purple sheen, that washed out after 2 weeks and only then it had slightly gingery sheen. Regardless of that I have dark brown hair now. Also, no colour number is to be seen in my order. When my hair dresser asked for the number, I found it nowhere in my account orders. And I had to start a false start of a profile to choose the shade I'd want to show the hairdresser the colour chart you give to choose from. As obviously it wasn't allowed to take a screenshot, was it? The hairdresser said the tone in the chart doesn't match the actual mix. The only good thing about the mix, it covered grey hair very well, and I have loads of them. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Liesma! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
LOVED THE COLOR BUT GRAY COVERAGE LASTED ONLY 2 WEEKS.Followed the exact directions and all gray coverage has pretty much faded in only 18 days. I only wash my hair 2x a week - condition every other day. I wanted to love this to stop using store box color but with these results, I'm going back. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSharmain - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
So unhappyI would’ve given no stars, but I had to give 1 star to leave a review. I ordered permanent dye to cover my grays, color “soft black.” I am so u happy with how my hair feels and looks. It feels very dry and the most unhealthy it’s felt in years (and I’ve been dying my gray roots for a while). It looks lighter at my roots with a red tint (never indicated wanting even a hint of red or wanting red in the base), as if the dye lightened my hair and didn’t put in any color. Many of my grays aren’t even covered and my ends are darker than my roots. I’m very disappointed and totally regret using this dye/brand. Honestly, I don’t know what to do from here to fix it because the last thing I want to do is put more dye on my damaged hair. At the very least, I expect a full refund for what I spent on the product. I will not recommend this to others. I received a free tint rinse and I will not risk trying it. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMelissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
BrassyDidn’t quite turn out the way I hoped 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHolly - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Toner kitI am so sorry to stop any orders forever with E Salon. I ordered a toner kit but when I applied it, my hair came out almost black. I have been trying to figure out what went wrong. I am a medium blond. So sad about it. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMartha - We're truly sorry that our Color Pro Toner made your hair almost black. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details. |
BewareThis company takes money out of your account after buying only one colour and after telling them I only want to try one colour 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLinda P. - Thank you for reaching out! I am really sorry for the confusion. There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you have 20% off on every color set. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not correctI have virgin hair, 25% grey but it seemed the old info from my order over 2 years ago was used. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNedia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help! |
So SLOW!!!!Shipping takes FOREVER! They will ship faster IF you PAY additional $5, and it isn’t that much faster. I tried it. That is crazy and too expensive for what should be much better customer service. You want to KEEP customers? Ship within 24 hours! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenPeg - We appreciate your patience with our shipping times. Our orders do have a 1-3 day processing time from the order date, which includes formulating and crafting your custom color. We currently ship from Los Angeles, so our shipping time is approximately 4-6 business days. Occasionally, this shipping window can vary depending on holidays and other unexpected delivery delays from the carrier. |
Color was much darker then I was expectingEasy to use and great instructions but not happy with the color 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMary - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Je ne conseille pas!!!J'ai envoyé 2 photos, 1 de ma couleur et 1 de la couleur que je souhaitais en précisant sur le message que je voulais de l'AUBURN et j'ai reçu du châtain cuivré vous pouvez retourner le colis sauf que ça vous coûte 20 euros!! J'ai été prélevé le 5/11/2023 ma commande n'était même pas encore envoyée !! Je l'ai reçu le 13 !! Franchement je regrette fortement et ne conseille pas du tout, de plus après 15 jours tous les cheveux blancs reviennent, mauvais produits et mauvaise expérience !!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCarla D. - Merci d'avoir partagé votre expérience avec nous. Nous sommes sincèrement désolés d'apprendre que votre coloration n'a pas répondu à vos attentes. Notre garantie Coloration Heureuse est primordiale pour nous. Nous allons revenir vers vous par email afin de vous aider et remédier à cette situation. À très vite ! |
The colour was lovely but not what I wanted or expectedThe colour was nice, and on any other day I would have loved it but it is so much darker than I wanted and not how I described I wanted it, Judging from the colour chart provided. Which was a shame as I had my heart set on that colour. Also the amonia was so strong I had to walk out of my bath room 4 times during the application because it was making my eyes water. Overall, product was ok. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Luisa! We are so sorry to hear that your hair color was darker than expected, and also for any inconvenient with the smell. Please check your emails, we just got back to you to help you further. |
Horrible ColorPaused my subscription for a year or so and came back. Color still does not take and is nothing like the samples. Wasted my time yet again, box dye from the pharmacy is honestly better than this. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBrittany - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Nothing special and left my hair dryI cancelled my plan 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLise - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
No thanks!I got my box and was so excited! I read everything and did just as instructed to do. I liked the color ok. But two weeks later the color is fading on everything. Every shampoo, next morning, or sweating, causes pink to fade on things. My pillowcase is stained after two weeks from the time I colored it. The color keeps fading and ruining things with a pink color from my hair! I have never had this happen. So, I'm not in any hurry to use this brand again. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKatya - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Disappointed.I am disappointed with the color this time. I had used a medium brown and had some mohogany blended, expecting I'd get a slight red peeking through. My selections led me to choosing another feature in the color, one of which was ash. Since I didn't want any of the other options offered, I felt I had no real choice. And as I suspected at the time, the color came out an ashy-brown, no red, slight or otherwise, just drab-brown. What is mohagany anyway, if not a reddish-brown? I guess I need more help choosing from the options offered. Next time. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMara - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Medium Blonde turned my hair RedI asked for an exact color match to cover my grays. It’s nerve racking trusting anyone with your hair- it’s the frame for your face, so of course you need to get the color right the first time. Unfortunately, that’s not what happened for me. My hair now has a red tint to it- like a dark strawberry blonde… not my style and it was really obviously not a match for my roots as the grow out is already showing 4 weeks later. It doesn’t look professional and now I need to wait for the color to wear off and then pay a salon to fix my hair. Additionally it’s super strong in the chemical smell, which can’t be good for my hair or scalp. I tried to leave a note for my stylist but I also found out that you can’t take advantage of their guarantee and leave a note for the stylist on your account unless you are paying to place a new order. Would not recommend. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAlyssa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Dark muddy brown not red like I asked forReally unhappy and disappointed with my first try of esalon. My hair was red and I wanted my roots to match, now my hair is dark brown (basically my natural colour) it looks awful and will be dark and depressing all winter now as I can’t dye again without damaging it. Will never use again and would NOT recommend. I want a refund and to cancel all future orders. Really unhappy !! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Helena! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Pas assez cuivréCouleur toujours pas assez cuivré 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAudrey C. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration n'a pas répondu à vos attentes. Nous allons revenir vers vous par email afin de vous aider autant que possible. Si vous avez des questions, nous sommes à votre écoute. |
ProductIve been using ur product for quite awhile now and i have had no problems with the color solution but lately these two last orders I have been noticing a lot of hair lost while rinsing off solution. Also some hair breakage. I don't know what it is? Have you altered ur solution? Just wondering if something is different on ur end. Just really concerned! Love your product for years and neber had this problem. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDebra - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Color y texturaEl color era muy claro, el producto era muy liquido, no me cubrio bien las canas. Por el momento no voy a ordenar otro. Gracias 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Arlene; Sentimos que tu color no haya cubierto tus expectativas. Por favor, revisa tus emails, te acabamos de escribir para poder ayudarte. |
Color faded quicklyI gave a 3 star because I loved the color, but the color faded very quickly. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNatasha - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
color not what expectedYour look at strawberry blonde and mine are too different hair is too red I don't want to receive any thing else from e-salon. Tried to edit my account could not change anything 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKaren - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Wrong colorI ordered a chocolate brown but after following the directions it turned out pitch black which was not the goal at all. It was suppose to be Demi-permanent as well but after three washes with a clarifying shampoo it hasn’t washed out at all… not sure if mine got mixed up with someone else’s. I will say the coloring process overall was easy, dye had minimal smell and hair was left super soft after. Had the color been correct it would be perfect. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenFrancesca - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DislikeI have used many named brand colors but experience with waalon was worst after keeping color for more than 30 mins and getting it applied by a professional so that I get full coverage I didn’t get even 50% coverage. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDivya - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
This is not the same colorThis is not the same color I received last time even though it says the same. The freshly covered hair is reddish brown! I am very disappointed as I am suppose to have photos taken soon. Last hair color was perfect, medium with pearl but this one is not the same. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSherry - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Grosse déceptionNe correspond pas à ma demande je suis très déçue et vais arrêter mon abonné Si aucun geste commercial n’est fait 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSophie A. - Merci pour votre commentaire. Nous sommes sincèrement désolés que votre coloration n'a pas répondu à vos attentes. Nos Experts Coloristes vous ont contacté par email afin de vous aider et remédier à cette situation. Veuillez vérifier vos emails pour plus d'information de notre part et si vous avez des questions, n'hésitez pas. |
ZERO CHANGE IN COLORThere was no change at all in the color of my hair. I followed all instructions to the minute & after finishing, there was no sign that I had just spent an hour coloring my hair. Total waste of time & money. Do not recommend!! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJulia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Pretty goodBetter than boxed color. Not as good as color from a salon. A good in between choice. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMolly - Thank you for sharing your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Extreme Hair LossI’ve colored my hair all my life, but the last couple years only had highlights done twice and used a toner. I have never experienced hair loss like this immediately after coloring my hair. It’s devastating!!! Never again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSoozy - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Not impressedThe color was a lot darker and less vibrant than what I chose and was looking for. It made my hair super dry ( way more than the otc color I typically use. ) I ran out of the end color and had to run the root color way lower than my root line and I still ran out of color. I ended up adding a little water to my head to stretch it out some. It was close. I know I have a lot more hair than most people, it usually takes my three boxes of otc dye to cover my head. But unfortunately with this I had no backup. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNia - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Didn’t get a good coverageI got my husband to help me cover all my roots. Unfortunately the coverage on my front greys didn’t occur very well & the coverage I did get didn’t last long. A disappointing result on this occasion. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Shazia! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just contacted you to help you further. |
Awful3 color changes and my hair looks awful. I will be canceling my account. My roots are extra brassy red/orange and zero coverage. Absolutely disappointing. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLeslie - We truly appreciate your feedback and apologize for any disappointment. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |