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998 Kundenbewertungen |
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balayage Bewertet Farbe: Hell- bis Mittelbraun non utilisé 0 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenChantal L. - Bonjour, nous serions ravis de connaître votre avis lorsque vous aurez utilisé le Light Set. Si vous avez des questions, n'hésitez pas à nous contacter. |
white Bewertet Farbe: Mittel- bis Dunkelblond what happened my hair has gone lighter not darker it’s gone beige 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Jane! We are sorry to hear your hair turned lighter. Please check your emails, your colorist has got back to you. |
Aïe aïe aïe Bewertet Farbe: Dunkelbraun Il m’est difficile de dire que c’est une super idée 😅 j’ai tout suivi à la lettre, respecté les temps de pose etc et… mes cheveux ne sont ni châtain foncé, ni rien qui y ressemble mais plutôt orange horrible 😅 Du coup demain on part en sauvetage chez un coiffeur pour espérer réussir à ressortir quelque chose de ça 😅 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenOphelie G. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que notre kit de balayage Light Set n'a pas répondu à vos attentes. Votre satisfaction est très importante pour nous et nous souhaitons vous aider. Nous allons revenir vers vous par email afin de mieux vous assister. |
Ridiculous!!!! Bewertet Farbe: Mittel- bis Dunkelblond NEVER AGAIN!!!! My hair is almost bright orange!!!! This has NEVER happened with your dye before, but this order fried my hair AND it’s bright orange!!!!! I’m so mad, not even funny!!! 1 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTrista- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Does not work as advertised Bewertet Farbe: Hell- bis Mittelbraun I have used esalon color every three weeks for the past 4 years and thought I would give light set a try. I watched the videos and read the instructions. I applied as directed and the indicated processing time, used the included shampoo and toner. The result? Orange highlights in my hair. Not the subtle highlights as advertised. The light set probably works for light brown and blond hair but not on medium brown hair or darker. I had to dye my hair a shade darker just to cover the orange when I fact I was wanting to go lighter, hence the trial of light set. It will take at least a year for the dark to grow out. To say the least, I am disappointed 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKristine - We're truly sorry that our Light Set did not workout for you. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Very disappointing Bewertet Farbe: Hell- bis Mittelbraun I followed the instructions exactly but sadly I was left with various shades of burnt orange throughout my hair. The toner made no difference. 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Jennifer! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further. |
What a disaster! Bewertet Farbe: Hell- bis Mittelbraun These highlights are just awful. I followed the instructions precisely and I got yellowish orange highlights. I look like a clown. The worst thing is this happened on a weekend. Phone support is only available during the week so I sent an email asking for help. I’ve had no response and this is the third weekday. So now I get to go to the salon and spend at least $150 to fix this disaster. So much for trying to save money by using esalon. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Jill, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not a good result!!! Bewertet Farbe: Hell- bis Mittelbraun I have been using eSalon color for several years & have always been very pleased!!! However, I just tried the light set & was not at all satisfied. I followed the video instructions very carefully & felt I did everything as instructed. My highlights turned out very brassy & uneven. I would not recommend trying this product. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCecilia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hot roots Bewertet Farbe: Dunkelbraun This gave me horrendous hot roots and i followed the directions 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Lauren, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Soo brassy Bewertet Farbe: Hell- bis Mittelbraun I followed directions to a tea and now I look like a brassy dope. I used the toner mask twice now and it is still horrific. I am so disappointed and embarrassed that I have brass streaks through my hair until they grow out. I could not be more disappointed right now 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAvery - We're truly sorry that our Light Set did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Orange Bewertet Farbe: Mittel- bis Dunkelblond This is awful. Turned my hair orange . The toning mask did nothing and I ended up having no choice but to go to a professional who had to color correct my hair. It was a waste of money and time. I do not recommend. 3 von 3 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenKrista - We're truly sorry that our Light Set did not work out for you. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Looks awful Bewertet Farbe: Hell- bis Mittelbraun Update: Esalon credited my account for the cost of the light set w/o me asking for that, so I do appreciate their practices as a business. Just wasn't happy with the results. My hair is a level 6 brown and used the light to medium brunette kit. The highlights were very drastic, too light and almost orange. The toner didn't tone at all. Luckily I had an extra bottle of all over color to cover the highlights. Unfortunately as the color fades the highlights will show through. I would not recommend the light set. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Epic fail Bewertet Farbe: Hellblond This was very difficult to use. I have been really happy with the regular color so I thought I would try the light set. It didn’t mix up the way it was supposed to. It was very difficult to apply. It came out really brassy. Not something I will try again. 5 von 5 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJennifer - We’re truly sorry that our Light Set (Light Blonde) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
The worst product I have ever used Bewertet Farbe: Helles Kupfer & Mahagoni Okay I don’t even know where to begin. I read the instructions and did as directed. There is not enough activator to keep the lightener hydrated enough to keep on the hair. It just dries and is a powdery mess. Application is poor due to the thick consistency. Which yields poor results. I followed instructions, got assistance with application, and it is quite frankly awful. Now have to go to the salon or to buy a box die to fix this awful mistake. Save yourself the trouble, don’t buy this. 3 von 3 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Antonia, We're truly sorry that our Light Set - Light Copper & Mahogany did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Do Not try at home Bewertet Farbe: Dunkelbraun After dying my hair with a beautiful custom made brown from here i tried the light set! Regret this so much as will now have to go to the salon to fix the mess it caused. patchy orange strands, even though followed instructions and watch the video several times before applying. ! Would not recommend 3 von 3 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Rachel! We are so sorry to hear the Light Set hasn't met your expectations. Please check your emails, we got back to you to help you further. |
Splotchy highlights Bewertet Farbe: Dunkelbraun I am leaving 2 stars because I would have liked the highlights had they not turned out splotchy. Not as bad with the first few, but closer to the top layer there was huge splotches of hair that stayed brown in the sections that i attempted to highlight. I had to go to a salon to have my hair fixed. Apparently the splotchy parts were from the solution drying out too much before applying. I did mix it when it started to puff up per instructions so ... I don't know. I attempted to save money doing this at home and then spent almost $200 at the salon to fix it. Anyways, if you have no experience with highlighting your own hair, you may want to just have it done professionally. 4 von 4 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAnna - We're truly sorry that our Light Set did not work out as you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Did not spread well Bewertet Farbe: Mittel- bis Dunkelkupfer & Mahagoni I'm not sure if I stirred it too long or not long enough bc it was very thick and hard to spread and came out patchy. My hair was lightened but my roots were bleached in some places. It looked real bad. Luckily I had a hair dye on hand in case I didn't like it so it was a relatively easy fix thank god. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Katie, We're truly sorry that our Light Set (Medium to Dark Copper & Mahogany) did not provide the balayage affect that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Product is good Bewertet Farbe: Dunkelbraun I just didn't like the color,I thought it was going to be a little darker. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRenee - We’re so sorry to hear that you were disappointed by the results of your Light Set application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Went to old address never got Bewertet Farbe: Mittel- bis Dunkelblond I would’ve liked it I’m sure if I got it haha . My address has been updated so I’m not sure what happened. Should’ve gone to 208 pleasant street Marblehead MA 01945 that’s the address on my profile 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHolly - I am sorry to hear your latest order has not been received. Please keep your eye out for an email from us for your next steps! |
Not for me Bewertet Farbe: Dunkelbraun I watched the video, thought I could do it… I could not! I couldn’t do the balayage. I tried but it was a fail. It was streaky and looked terrible. The product was fine but the application on my part was failure. 4 von 4 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRhonda - We’re truly sorry that our Light Set did not work out for you. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. |
Didn't process evenly Bewertet Farbe: Dunkelbraun Unfortunately I totally messed up my nice color by using the highlights! Hair by my roots is lighter than the rest in most places...looks funny. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Heather, We're truly sorry that our Light Set (Dark Brunette) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Chunky Dry Mixture Bewertet Farbe: Hell- bis Mittelbraun The bleach mixture was so dry and chunky that I had a hard time getting it to go where I wanted it, even with the brush. I couldn’t get the pieces of my hair that I wanted to highlight evenly saturated so now my hair has orange patchy spots. And the purple mask does absolutely nothing. 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenChelsea- We apologize that you had a difficult experience applying our Light Set, and received unwanted results. We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair needs. |
Maybe I need a new colour mix Bewertet Farbe: Mittel- bis Dunkelblond Didn’t get the colours I had hoped for 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLeah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Good color - hard to use Bewertet Farbe: Hell- bis Mittelbraun It's just too thick. Hard to apply and not get it everywhere. :( 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSandra - We’re so sorry to hear that you were disappointed by the results of your mixture. Please keep your eye out for an email from us. We truly appreciate your feedback. |
Too light Bewertet Farbe: Helles Kupfer & Mahagoni Maybe made the pieces too big, seems to have damaged my hair 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLynn- We're truly sorry that our Light Set made your hair lighter than you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Disapointed Bewertet Farbe: Mittel- bis Dunkelblond The result is not fantastic. Bad tones and not easy to use... 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Gwenaelle! We are sorry to hear that you didn't love your Light Set. Please check your emails, we just got back to you to help you further. |
Awful Bewertet Farbe: Dunkelbraun The instructions and kit are wonderful! Easy application. However, the colour is atrocious! It’s brassy orange. Not ‘golden’ and definitely not subtle. The toner seems ineffective. 4 von 4 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJulie - We're truly sorry that our Light Set kit did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Fail Bewertet Farbe: Hell- bis Mittelbraun I didn't buy this to do highlights. More so to lighten the underneath part of my hair. I got atleast 3inchs of hair from the nape of my neck, up. my hair is very long as well so i cant say if the quantity of the product was sufficient,but again, i wasn't highlighting. The main problem waa the consistency of the product. HOW DO YOU EXPECT US TO USE THIS, ON OURSELVES AT THAT,WHEN WITHIN 3MINS THE PRODUCT IS CHALK DRY AND FLAKING OFF ????!!! cant glide it thru. Cant smush it thru. Application by brush you say??? Hahah FAIL. Why? Why would you offer a product like this?? There is noooo control with the bleach. Mix it,grind it into hair strands and then inhale bleach dust. Ita absolutely horrible !!! This is the 3rd fail with your products .needless to say i am officially done with my membership . 4 von 4 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHeather - We're truly sorry that our Light Set (Light to Medium Brunette) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Maybe it's me? Bewertet Farbe: Dunkelbraun I tried this, but was not successful. I'm leaving the door open that maybe I did something wrong because of how much I believe in eSalon's other products that I use. After discussing this with a color stylist, they offered to replace it for another try. I can't wait to try it again. 3 von 3 Personen fanden diese Rezension hilfreich. Du auch? |
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Disappointed Bewertet Farbe: Dunkelbraun I was delighted when I received the kits, they're really well put together and I definitely felt like it was money well spent. Unfortunately, the deposit colour processed very unevenly, and the colour itself is very flat and cheap looking. I was a professional stylist for years, so I feel confident that I followed the directions accurately. I haven't tried the highlight kit yet, going to do a few hair masques first, see if I can get some shine back into it. 3 von 3 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLili - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Mistake Bewertet Farbe: Helles Kupfer & Mahagoni This somehow was ordered by accident. It may be spectacular but my hair is a pixie and is cut every 4 weeks. It grows fast so there’s no sense in highlighting it 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAnn - Thank you for reaching out! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. We hope to continue helping you find hair perfection! |
My hair is orange-blonde not sunkissed!!! Bewertet Farbe: Hell- bis Mittelbraun Im totally not happy with the results from my light set!!! My hair now has big bright patches of orange-blonde hair! It says this will look sun kissed but that’s not my results AT ALL! I followed all the instructions on the video and the written ones and definitely left the toner mask on for 15 minutes but my hair is orange not blonde! And the process was fairly easy until I got to my crown area then the written instructions are very confusing i honestly couldn’t understand where exactly to put the highlights cause I do part to my right so I parted there like instructed but then it says you should take the thicker part and split that into 2 which I did but from there I was uncertain as to where to put the highlights so now I have these huge chunks of orange-blonde hair on my part line and it looks awful I’m so embarrassed and I’m supposed to be going to a Halloween party tonight!!! I have no idea what I should do I’m not happy with this light set at all. I sent a message to esalon team I’m praying they can help cause I don’t know what to do!!! 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMelissa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I cried Bewertet Farbe: Dunkelbraun I followed the instructions and watched the instruction video several times. I ensured I saturated it and left on for the required time. The highlights came out bright orange and patchy. I cried so much. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Sophie! We are so sorry to hear that your highlights haven't met your expectations. Please check your emails, we just got back to you to help you further. |
Fading Bewertet Farbe: Hell- bis Mittelbraun It doesn’t matter that I only buy the best products for my color treated hair and keep it out of the hot sun it fades so quickly and not to mention I have to wash it in like warm water… just thought you all would want to know 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSherry - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
not for me Bewertet Farbe: Dunkelbraun sorry its too much for me. i cant do that myself 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJuliane - We’re truly sorry that our Light Set is too much for you. We take our clients' feedback to heart and continue to improve our products each and every day. Please let us know if there is anything else we can do to help! |
Just ok. Bewertet Farbe: Mittel- bis Dunkelblond Not sure if it is me but my color turned very brassy. I think I would have been better off with just a lighter shade of brown instead of medium to dark blonde as the color was a light blonde. I also used the Aura purple on the underneath back and nothing. No place to review the fact that it didn't work at all. Complete waste of money for the Aura. 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLisa - We're truly sorry that our Lightset did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
pas convincu Bewertet Farbe: Mittel- bis Dunkelkupfer & Mahagoni aucun intéré 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer Expertenceline L. - Merci d'avoir partagé votre avis avec nous. Nous sommes désolés d'apprendre que notre kit de balayage Light Set n'a pas répondu à vos attentes. Notre Light Set est un éclaircissant progressive qui offre des résultats de plus en plus visibles à chaque utilisation. Nous allons revenir vers vous par email afin de vous mieux vous assister. |
What changed? Bewertet Farbe: Mittel- bis Dunkelblond I had been using the light works to add highlights to my dark blonde hair and they always turned out beautiful and natural; but Not this time. This time they turned out yellow even after using the toner for 13 minutes !!! Not happy here!!! 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLaura - We’re truly sorry that our Light Set (Medium to Dark Blonde) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not enough lighter n my hair is shoulder lenght Bewertet Farbe: Dunkelbraun Was doing at home bayalage n the one lighter set was not enough mixture was extremely thick and difficult to use 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Danielle! We are sorry to hear that the amount of product sent wasn't enough to cover your hair. Please check your emails, we just got back to you to help you further. |
not as easy as it may seem Bewertet Farbe: Hell- bis Mittelbraun I think I probably needed some more tailored instructions, or perhaps a complementary video for someone with finer hair (and greys!). I didn't want to color my hair, so was just going on the top of natural hair. I feel like the final color is a) more orange than I would have wanted and b) not properly applied using my very novice expertise! I put the color all the way to an inch away from my scalp, and feel that isn't what the images on the website show. Overall - just too advanced for my skill set! 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLaura - We're truly sorry that our Light Set did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
The Highlights were more copper/orange than brown Bewertet Farbe: Dunkelbraun Not happy at all I think I’ll have to go to the salon to have this fixed 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAbigail - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Orange Bewertet Farbe: Mittel- bis Dunkelblond I tried it die the first time, my highlights are orange. I have dark brown hair. Did not work for me. 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLori - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Need advice Bewertet Farbe: Hellblond My highlights were easy to use but my color came out with quite a bit of reddish orange tint even after the toner mask 3 von 3 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJacqueline - We're truly sorry that our Light Set did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
My hair length is too short to use this Bewertet Farbe: Helles Kupfer & Mahagoni My hair is too short too use this according to the instructions so I didn't even try it. Because of this I can't give a review. 3 von 3 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCathylou - We truly appreciate your feedback! We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Disappointed Bewertet Farbe: Hell- bis Mittelbraun This is only my second time trying to do balayage at home. the first time I ran out of bleach and had to use a different one I had on hand to finish. This time it turned out so calico. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAmanda - We're truly sorry that our Light Set (Light to Medium Brunette) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
simply terrible Bewertet Farbe: Helles Kupfer & Mahagoni this is the first and the last time i will ever buy this light set - after i started to apply the color it got cacky, lumpy and didn't stick to my hair. Once i finished, it looked horrible, there were different shades of orange! I am glad my daughter was available and we went to sally beauty to get color to correct my hair - i had a baby shower to go to with bf family, this would not have made a good impression!! 4 von 4 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSheila - We're truly sorry that our Light Set did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Very disappointed Bewertet Farbe: Dunkelbraun I've used the light set previously and was impressed with the results. However this time my hair has patches of very blonde and orange stripes. It should have been caramel!! Looks nothing like I had hoped for. So unhappy as I go on holiday tomorrow and will have no opportunity to fix it before I go. 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Christine! We are truly sorry to hear about your Light Set results. Please check your emails, we just got back to you to help you further. |
Beautiful but not enough product Bewertet Farbe: Hellblond Came out great from what I did, but not enough product when I ordered for thick and extra long hair. I was nervous about this but figured they would send enough product for those who need it as indicated. Now the top of my head has major roots. Need to order a second batch to get the completed balayage look. 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLindsay - We're truly sorry that you had some trouble with your Light Set application! We have reached out to you via email to see what we can do about remedying this situation next time. Keep an eye on your inbox for more details! |
orange tiger stripes Bewertet Farbe: Hell- bis Mittelbraun I watched the videos and followed instructions exactly, but I ended up with orange tiger stripes and hot spots. My hair is medium/dark brown. They offered a toner to help, which mostly worked, but will wear off since it’s a toner. I’ll have to spend $400 plus to get a color correction professionally done. I do not recommend this product. 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCorie - We’re truly sorry that our Light Set (Light to Medium Brunette) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Highlights? Bewertet Farbe: Helles Kupfer & Mahagoni I followed the directions precisely. Watched the videos, etc. it did *nothing*. No change whatsoever. A super bummer, because I had high hopes :/ 4 von 4 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSammie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Turned my hair orange and yellow. Bewertet Farbe: Hellblond Hate it! I followed directions perfectly and now my hair is orange 5 von 5 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMelissa - We're truly sorry that our Light Set (Light Blonde) did not provide the tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
The light blonde set Bewertet Farbe: Hellblond Very poor, this time just no lift , not coming out light blonde but brassy brown auburn , left it in longer and still no good. Very disappointed. Do I need a lighter shade ?. ? 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Moira! We are sorry to hear that the Light Set hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Yellow tint Bewertet Farbe: Dunkelbraun Although I knew it would be tough applying the first time, it was not nearly as easy as the video showed. Despite using the toner twice, my “highlights” look like the brassy hair that grows out after a month or so of getting highlights. Yellow tint, not a fan. 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJessica - We're truly sorry that our Light Set did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Brassy Bewertet Farbe: Mittel- bis Dunkelblond Easy to apply and I was hopeful that going with the dark-medium blonde over a dark beige blonde base color would result in nice cool toned highlights. But the results are…brassy. I had previously tried the light brown light set formula (on my natural light brown hair) and the same thing happened. I thought maybe it was because the light set for light brown hair was formulated to be more caramel toned highlights (to go better with light/medium brown hair) but it seems that the kits just can’t get me that ashy/cool tone that I covet. Maybe if I was super light blonde? Oh well. Twice bitten and all that. 4 von 4 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRobin - We're truly sorry that our Light Set did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Not the right match Bewertet Farbe: Mittel- bis Dunkelblond My highlight kit turned my hair orange instead of an icey color I was going for. Not sure what happened, I followed the instructions so carefully! 4 von 4 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenDelanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Confusing directions, terrible results Bewertet Farbe: Mittel- bis Dunkelblond The directions were limited, and my results were super clumpy and looked terrible. 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenGretchen - We're truly sorry that our Light Set (Medium to Dark Blonde) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
So not, not, not the result I was looking for :( Bewertet Farbe: Dunkelbraun I read all the reviews saying the Light Set was easy to use and how great the results were. Brave woman that I am, I thought I’d give it a go. My first attempt was ok the but the results were a little too subtle, though I’d followed the instructions and watched the video. My second time has left me looking like a tiger even though I watched the video again and followed the instructions to the letter again. My base is a dark brown, though I’d started working my way to medium brown. The almost-orange highlights I’m now sporting are not a good look. Luckily, I have an unopened set of eSalon dark brown color that I hadn’t used because I decided to go lighter. Tomorrow I will be coloring my hair dark brown again and PRAYING that I can save this mess. Incidentally, I’ve been using eSalon color, shampoo, conditioner, and loads of the styling and treatment products since late 2021. I’ve absolutely loved everything else I’ve tried and their customer service is fantastic, too. I’m really bummed and frustrated that I got such awful results when I had really high hopes. 4 von 4 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenGiselle - We're truly sorry that our Light Set (Dark Brunette) did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
NOT ENOUGH! Bewertet Farbe: Mittel- bis Dunkelkupfer & Mahagoni Not enough product to complete the process! I'm stuck with half a head of highlights! 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMelissa - We're truly sorry that our Light Set did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Hair Breakage Bewertet Farbe: Mittel- bis Dunkelblond Did not work for me. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSusan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
my hair turned brassy Bewertet Farbe: Hellblond my hair turned orange brassy and has some blue streak 😞 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Very disappointed Bewertet Farbe: Hellblond I followed the instructions and my hair is actually even lighter so it should work but got I got soo brassy it’s horrible and now I have to pay €150 for hairdresser to fix my balayage. Really not happy!!!!! 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Dominika! We are so sorry to hear that your Light Set results were not as expected, even though you followed the instructions. Please check your emails, we have contacted you to help you further. |
Not a fan! Bewertet Farbe: Hell- bis Mittelbraun Turned my highlights orange! 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSusana - We’re truly sorry that our Light Set (Light to Medium Brunette) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
This was an awful experience Bewertet Farbe: Helles Kupfer & Mahagoni The directions were confusing, my whole head is almost blond and I did do strips, not all over. I have obvious spots near my root where it was not lightened. I'll never do this again, even if the directions were better. 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenVicky - We sincerely apologize for your experience with our Light Set. We have reached out to you over email to assist you in resolving this issue, per our Satisfaction Guarantee. Please check your inbox for more details. |
This ruined my hair! Bewertet Farbe: Helles Kupfer & Mahagoni I have thick coarse long hair and the instructions to take a strand of hair and run the brush upwards with the gunky color mixture was a disaster. It tangled my hair impossibly and strands of my hair wrapped around the brush and I had to pull the hair out to get the brush untangled. the bottom 3-4 inches of my hair were ruined. I had to get a drastic hair cut and furthermore there was no color lightening. I ask for a refund for this product and I highly recommend that you amend your instructions warning clients with hair like mine to avoid using an upward motion to apply, 3 von 3 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJoan - We’re truly sorry that our highlighting kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Awful Bewertet Farbe: Helles Kupfer & Mahagoni These highlights should have been blonde. They were really yellow and ended up making all my hair look yellow. It was awful! 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenTammy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Highlights Bewertet Farbe: Dunkelbraun Not nearly light enough 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Helen! We are sorry to hear that your Light Set didn't turn as expected. Please check your emails, we have contacted you to help you further. |
Insatisfaite Bewertet Farbe: Mittel- bis Dunkelblond Ma coiffeuse a mis la couleur et ensuite effectuer balayage sur meme t’émis de pose et je n ai aucune mèche cela ne fonctionne pas du tout elke ça revenir avec des produits et refaire balayage avec ses produits a elle je suis désolée car entre prix produit 60 euro j ai payé 50 euro à elle sa prestation et vraiment déçue elle dit que. Elsa vient de vos produits 2 von 3 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEvelyne B. - Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre expérience avec notre Light Set. Nous voulons sans cesse améliorer notre service et nos produits et nous tenons à votre satisfaction en tant que cliente. Nous espérons pouvoir vous aider ! |
Didn’t work for me Bewertet Farbe: Dunkelbraun Not sure if I did something wrong but it didn’t highlight my hair except for 2 random strands in the back. I won’t try this one again. 3 von 3 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenCatherine - We're so sorry to hear that the Light Set did not give you the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Turned hair orange Bewertet Farbe: Hell- bis Mittelbraun This turned my beautiful brown hair into a horrifying bright orange color. I definitely do not recommend trying this! 3 von 3 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenEmily - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
it's fun to working on this . Bewertet Farbe: Hell- bis Mittelbraun I has very fun to working on this , but i think i did something wrong that why my hair light not perfect. i will try it's again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Sureeporn - Thank you for your review. We're so sorry to hear about your experience. We have helpful how-to videos on applying the Light Set at https://www.esalon.com/hair-color-mastery. Feel free to reach out if you ever have any questions. Thanks for choosing eSalon. |
Jamais reçu 🤷♀️ Bewertet Farbe: Mittel- bis Dunkelblond Donc rien à dire🤷♀️ 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenRachel T. - Nous sommes sincèrement désolés d'apprendre que le Light Set manquait à votre commande. Nous allons vous contacter par email afin de remédier à cette situation. Encore merci de nous avoir avertis. |
Orange brassy Bewertet Farbe: Hell- bis Mittelbraun I have med dark brn hair and it came out orange brassy and dry . Disappointed. I hate it . 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNatalie - We apologize that you aren’t happy with your Light Set results. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Too Dark Bewertet Farbe: Helles Kupfer & Mahagoni I wanted a lighter shade with more red. This turned out like a dark purple brown. I need a red copper light brown. 4 von 4 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenShannan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I didn't really see any visible changes Bewertet Farbe: Hellblond I wanted to see dramatic highlight changes, which I did not. 3 von 3 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLillian - We're truly sorry that our Light Set did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Ruined my hair Bewertet Farbe: Mittel- bis Dunkelkupfer & Mahagoni I left this on for half of the suggested time and it absolutely destroyed my hair. I followed the technique in the video which shows large sections of hair in the front so the whole front of my hair looks fried. 3 von 4 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMeredith - We're truly sorry that our Light Set did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details. |
IT WAS TOO DARK. Bewertet Farbe: Hell- bis Mittelbraun My hair was once blonde but got darker as I got older; it is now light brown with some blonde highlights; also gray at the crown and temples. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJuliana - We're truly sorry that our Light Set did not provide the results that you expected. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Regret Bewertet Farbe: Mittel- bis Dunkelblond I had virgin dark blonde hair to begin with, followed directions to the letter and anywhere the dye touched (meaning once you’ve pieced and painted sections and laid it against unlightened hair) it became a patchwork of uneven yellow mess. I’m really surprised at how much it bled onto the rest of my hair looking as if I drowned the whole head. Did I use too much product? It didn’t seem so. Used the toner as directed and while soaking the ten minutes I began to hope as it was looking less drastic. Rinsed and now I have dry, yellow patchy hair. I’ll be wearing hats for a while until I can figure out what to do. Kicking myself that I bought two sets thinking I’d do it again! 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenVictoria - We're truly sorry that our Light Set did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Please No!!!! Bewertet Farbe: Hell- bis Mittelbraun I have carefully watched the video tutorials and instructions, but they are not useful. I follow the steps in the video to highlight, but the color is very abrupt above my head. This makes my hair very ugly. I have to wear a hat when I go out and buy hair dye to correct my hair color! 3 von 3 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJingchen - We're truly sorry that our Light Set did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Come out orange, I look horrible Bewertet Farbe: Dunkelbraun Highlights have come out orange and my hair looks horrible. To fix it I have to dye my whole hair multiple times which I really didn’t want to do due to hair damage. Really disappointed and know my hair is ruined for the next year until this grows out long enough to chop it off. I’ve been told afterwards that my hair catches to colour really well and that 35 minutes is way to long. There shouldn’t be a flat rate of time to leave highlights in. Really disappointed and upset on how much extra money I will have to spend and hair damage I will have to endure to keep covering this section of hair up until it’s long enough to chop off. 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Karishma! We are so sorry to hear about your personal experience after using our Light Set. Please check your emails, we've just got back to you to help you further. |
A little bit harder than you think Bewertet Farbe: Mittel- bis Dunkelblond I had to have help doing the highlights and that I am not exactly pleased with 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMeghan - We’re truly sorry that Light Set did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Anything but subtle Bewertet Farbe: Dunkelbraun I was hoping for subtle highlights, but it came out brassy and uneven. I will be leaving the highlighting to pros! 4 von 4 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHello Rae - We appreciate your feedback and we're truly sorry to hear that our Light Set did not provide the results you were hoping for. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too brassy Bewertet Farbe: Hell- bis Mittelbraun Was hoping for more of a cooler toned hightlight. Easy to apply but too brassy. Left on for full recommended time and used the toner. Glad I did small sections and not big streaks. Not sure if I’ll try again? 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBeth - We're truly sorry that our Light Set did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Good economic way to highlight your hair to give it a boost Bewertet Farbe: Hell- bis Mittelbraun I liked this product, however not used it on me. You need someone else to work on your hair so it doesn't look choppy. Strands must be secure so they don't touch your colored hair. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenNicki - We're truly sorry to hear that you had some difficulty applying your highlights. We appreciate your feedback and will definitely pass it along to our team for future improvements! Thanks again for sharing with us. We appreciate you! |
Very brassy Bewertet Farbe: Hellblond First time I used this product it did nothing. The second time I used it, I went in with a heavier hand and all it did was turn my hair very warm, not nearly as light as I was hoping. I used their pro toner but my hair is still more brassy than I like. 5 von 5 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMarjorie - We appreciate you taking the time to leave a review, and we're so sorry to hear that your Light Set turned your hair brassy. Since our lightener is progressive, your highlights will lighten with each application for increased depth and dimension. So while your next Light Set kit will be the same formulation as your last one, the results will be lighter than they were before. The more you highlight, the lighter they will get! For best results, make sure you apply the lightener to your previously highlighted strips of hair. We're including our Tint Rinse (Soft Red Neutralizer) in your upcoming order, this should help with the brassiness. |
Tricky to do Bewertet Farbe: Helles Kupfer & Mahagoni I watched the how to video and read the directions each three times. Parting my hair took a half hour. I followed the directions exactly but the highlight above my left ear and one on the part on top ended up way too light. I wear my hair up a lot and it's really obvious. 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHi Jeanne - We're truly sorry that our Light Set (Light Copper & Mahogany) did not turn out as you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Too Harsh for Fine Hair Bewertet Farbe: Helles Kupfer & Mahagoni I used this once and it really, really dried out my hair. If you have thicker hair it may work fine for you, but for fine hair, I would not recommend it. 3 von 3 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenJodi - We're truly sorry that our Light Set (Light Copper & Mahogany) did not work out for you. We value every client, and look forward to providing you with a product that will better suit your needs. |
Not enough Bewertet Farbe: Mittel- bis Dunkelblond There was not enough of the lightening mixture. By the time I reached my top sections I had completely run out resulting in no highlights on top and just through the mid sections of my hair….it looks awful. 1 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHey Charlotte - We’re so sorry to hear that you were disappointed by the results of your Light Set application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Horrible! Bewertet Farbe: Hell- bis Mittelbraun Trying to do this on your own even after years of coloring is a joke. I have medium brown hair and my highlights turned out more orange than anything else. And they were really chunky, I have thin hair, so this process did not work well on me. I think the instructions for thin hair should be different for thick hair. I tried to contact them 2 times and didn't get anything back, so I colored my hair again using store bought color. Saved me! I will still use my normal esalon, because it does seem heathier than store bought color. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenMichelle - We're truly sorry that our Light Set did not provide sun kissed highlights that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Not enough product to do long hair. Bewertet Farbe: Hell- bis Mittelbraun I didn't have enough light set to highlight the top section of my hair. :( So I have highlights on my bottom sections but not around my face. Also my highlights turned out a very warm tone. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLynsy - We truly appreciate your feedback! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Orange hair Bewertet Farbe: Hell- bis Mittelbraun My hair turned orange. I contacted my colorist who replied quickly and asked if I would be willing to try another kit and toning mask. My hair turned orange again. The toner did nothing. When I sent pictures she said I can see the orange tones and said at my cost I could try it again. Now I’m stuck with orange hair. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAmy - We’re truly sorry that Light Set, our at-home highlighting kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Did not go as planned Bewertet Farbe: Helles Kupfer & Mahagoni I swear I followed the instructions….. the first layer went well, the second layer not quite as good and the third and final layer… oh boy! Disaster. It’s very blond. Luckily it’s just hair and it will grow out. 3 von 3 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLauren - We're truly sorry that our Light Set (Light Copper & Mahogany) did not provide the tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Turned Orange Bewertet Farbe: Hell- bis Mittelbraun I tried the highlights before and had pretty good results with a little brassiness. This time I did highlights a day after coloring and it turned my hair bright orange. It was recommended I use esalons brunette pro color toner to tone it down, so I used that and now my hair is black brown. Just not good all around. I’ll stick with color but reluctant to try highlights again, and definitely shouldn’t have used the Pro color toner which made a bad situation worse. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLori - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It turned my hair bright orange Bewertet Farbe: Mittel- bis Dunkelkupfer & Mahagoni I followed all instructions and the highlight kit turned all the pieces highlighted orange. Very bad results 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenAmanda - Thank you for reaching out to us here at eSalon! We are so sorry to hear the Light Set (Medium to Dark Copper & Mahogany) did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Ok..I tried it again! Bewertet Farbe: Hell- bis Mittelbraun I tried this set again this year, and really disappointed with the result. I am buying the colour set to try and tone down the highlights as they are really light. 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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To dark Bewertet Farbe: Helles Kupfer & Mahagoni It was to dark 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSharon - We’re truly sorry that our Light Set (Light Copper & Mahogany) did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Turned my daughters hair ORANGE Bewertet Farbe: Mittel- bis Dunkelblond I was so excited about this product. I was hoping for salon quality color for a fraction of the price. Except it turned my daughters hair orange, even though I watched all of the tutorial videos and read the instructions over and over again. It was horrific, and I had to take her to the salon to fix her hair. So in the end all it did was cost me even more than if I had just taken her to the salon in the first place, wasted so much of my time with all of the videos watched, and damaged my daughters hair. I also can't seem to find where I ask for the money back guarantee. I am so disappointed. 4 von 4 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLillian - We're truly sorry that our Light Set (Medium to Dark Blonde) did not provide the tone that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Not the result I was expecting Bewertet Farbe: Hell- bis Mittelbraun Turned my hair orange. I waited one week after colouring my hair with my usual custom colour set. Shame will not purchase again. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenSusan S. - Thank you for your feedback. We apologize for the disappointing experience you have had with our Light Set. We're always looking to improve our service and products, and truly value everything our clients say. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Beautiful color Bewertet Farbe: Hell- bis Mittelbraun Satify with the color however did not cover my grey hair 2 von 2 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenBibiana - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Muy descontenta nadie me dijo que el pelo quedaría naranja Bewertet Farbe: Dunkelbraun Raíz del color castaño oscuro, bien. Pero balayage me dejó el pelo naranja y nadie me avisó de eso ni de alternativas para matizar, el champú azul no fue suficiente para matizar con los 15 minutos siguiendo las instrucciones. Muy descontenta con el resultado, les había enviado un mensaje con foto de mechas color miel sobre base castaño claro y tuve que investigar cómo solucionarlo de forma urgente por mi cuenta. No dicen nada sobre cómo eliminar mi cuenta de esalon. Descontenta con el resultado, no compro nada más. 0 von 0 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenHola, Bego: Sentimos que el resultado haya sido diferente al que esperabas. Te hemos escrito por email para seguir ayudándote, y ofrecerte una solución. |
Technique Bewertet Farbe: Mittel- bis Dunkelkupfer & Mahagoni Le résultat est satisfaisant mais j'ai encore besoin de me familiariser avec le produit pour ce qui est de la technique . Ce n'est pas simple pour l'arrière de la tête . 1 von 1 Personen fanden diese Rezension hilfreich. Du auch? |
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Antwort unserer ExpertenLaura P. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que vous rencontriez des difficultés d'application. Nous avons quelques astuces à partager avec vous qui pourrait vous aider. Nous allons vous envoyer un e-mail avec plus d'information. Encore merci d'avoir choisi eSalon ! |