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not worth itterrible hair dye wrong color and didn't cover ANY GREY 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Susan - We are sorry to hear that you were disappointed by the gray coverage and overall results of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Arrived damaged…andNo complaints about esalon…love you! My box arrived with the Tint leaking. A little messy, but I could deal. But the applicator (developer) bottle had no tip on it…which I didn’t realize till I shook it together with the color! My bathroom looked like the scene from “Psycho”. I had to go buy a new toilet seat and my shower curtain is ruined. A Big Mess! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Lynn - We're truly sorry that your developer arrived damaged and your Tint Rinse leaked. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details. We truly appreciate your feedback and the opportunity for us to make it right! |
Perfect color match!I was very nervous my hair would be to dark, but it looks just as good as a salon color. I can’t tell a difference at all. The instructions were so easy to follow. I do have to point out that if you have fine thin hair like me then the color set will last you two seperate sessions. I just wanted to make sure I followed the directions and mixed everything as directed, but then I realized I could’ve saved some of the dye for my next session. I’ll def keep using this and say goodbye to a $230 bill at the salon for a simple basic color. 8 sur 10 personnes ont trouvé cet avis utile. Et vous ? |
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Ash BrowneFinally - I got the colour I want and asked for. I was always walking out of salons with brassy yellow hair despite telling them I do not want yellow - I want ash. I finally got ask and I love it. No yellow brassy tones. No more salon for me. 4 sur 5 personnes ont trouvé cet avis utile. Et vous ? |
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AmazedI ordered the full set with ends refresher. I'm not a hairdresser and yes i did have to buy a. mirror on amazon made just for seeing the back of my hair to color it. I wasn't expecting results like this. I got exactly what i wanted and a lot cheaper than the salon. These days even the budget hair salon cost so much and this service is a lifesaver. 2 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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Rich color!Love the color and will probably stick with it for a while. I use to go for more red undertones but I seem to do well with this ash. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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This is Dec 11 I Jane still not received my orderI’m so upset with your company I have been a loyal customer for almost 2 years!!! and I have never had such poor service these last couple of orders…. This pkg was shipped 11/29 and I still have Not received it last months order took a while to receive also almost 2 weeks after shipment 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSandy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
ColourI have amended my colour a couple of times. Both times I have not been satisfied with the outcome. I like a chocolate brown look, the colour looks like it has orange tinge and not as dark as I like. I have requested dark drown with good coverage of my greys. Still get an orange tinge with not good coverage of greys. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Ema! We are sorry to hear that you haven't been satisfied with your hair color. We'll be happy to review your case in detail to provide a solution. Please check your emails, we have contacted you to help you further. |
One more try :)Very brown, I attached what my hair is now to what it was when I colored myself. I am a stylist as well 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Estoy encantadaMe deja mi cabello hermoso 7 sur 8 personnes ont trouvé cet avis utile. Et vous ? |