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Color Set
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67'669 Avis clients vérifiés |
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Great products but color sucksThe image of the hair color that was being sent to me was dark... i got the exact same color of my hair. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKeely - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
EXPLODED all over my white bathroom.I had the Custom color set and the ends refresher. While showering and rinsing the color out of my hair, The roots bottle exploded! It hit the ceiling, the floor, the counter everywhere! I have been using your product for many years and have never had this happen. Now I need to hire a painter to fix the paint on the ceiling. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSherri - We’re truly sorry to hear about your experience. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback and look forward to working with you to resolve this matter. |
So pleased!!!Your product is packaged so beautifully and personally! I have never colored my hair but at the age of 72 I was beginning to get gray around my temples. I have not been to a hair salon in 50 years, had no idea of what it would cost or where to go. Your ads were very convincing so I decided to try it. Once I received it I was hesitant to use it. My hair is very long and I wasn't sure there would be enough product. After 2 months I did use it and I was so pleased at the results. It matched my color so closely. My husband and my family have not even noticed that I had colored my hair which is what I wanted. My 12/1 shipment did not arrive and I thought it was due to the holidays. You actually contacted me to see if I had received my shipment! You immediately sent me another shipment which I am using today. Your service is remarkable and so personal. I thank you very much. You have a loyal customer. Thank you. 46 sur 46 personnes ont trouvé cet avis utile. Et vous ? |
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Got the red I wanted!This was my 3rd try at finding the right shade of red and this one is PERFECT! Great experience working with the team to get the right formula. Can’t wait to go to work and get those compliments- thank you! 2 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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Didn't cover greysI really liked the color but it didn't cover two stubborn grey spots. I'm wanting to get back to my natural dark brown color. Top of head has a lot of brown in it but the back is still black. Can all this be solved. Do not send my color until I decide what to do. Thanks 3 sur 3 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsNikki - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Too lightColor was too light 2 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCheryl - We’re sorry to hear that your color came out lighter than you expected. Not to worry, our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Our Color Experts have been in contact via email and will be happy to assist in this process. |
Grey too soonI will be canceling my orders as I’m grey after one week. I have found an OTC product that lasts a lot longer. Too bad as I liked everything about it in the beginning 2 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBarbara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No receivedI haven’t received my last colour yet, it was due 19.12.22 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Lynette! We are so sorry to hear that you are still waiting on your eSalon order. Please check your emails, we have contacted you to help you further. |
PeloNo me tapo bien las raíces a la semana ya se notan 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHola, Marcela: Sentimos que el color no haya cubierto tus canas. Revisa tus emails, tu colorista te acaba de escribir para poder ayudarte. |
disappointedI recently got an order of a hair color from you. I was very disappointed. The coverage was not ghood, still have a lot o gray . I followed the directions correctly but it did not work. I cannot recommend this product. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJamina - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |