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Color Set
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67'669 Avis clients vérifiés |
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Not usual qualityI was shocked by the state of my latest shipment. I am a long-time customer and I’ve never received a color set like this one. Even during the pandemic, the kit wasn’t like this. If I had been a new customer, I would not have trusted the quality and would not have used the product. The box was beaten up and partially open. I realize this was a mail issue, but inside wasn’t any better. There was not the usual packaging. The items were crammed in and only the developer and color were in a partial shaped cardboard piece. The developer was missing the little cap, and it was some random shampoo and conditioner, not Esalon. It just looked messy and unprofessional. I’ll give it another try, but if next month my kit looks like this again, I will be cancelling my subscription. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCathy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No gray coverageThe color was really dark than my usual golden brown. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAlicia - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
FabFirstly the way the colour is presented is fabulous the box looks great with everything you will need set out. I love how the instructions are personalised they are clear and detailed with how to apply to the roots and then colour bottle 2 to your ends, the colour is easy to mix and apply and the results are amazing it really looks like a professional has done it , I wanted a slight adjustment to be made to my colour for my next order and the ease of that process to contact and tell them what I want and get a detailed response within a few hours telling me what adjustments they have made is such a good service, I am honestly so glad I have found this company , it is brilliant 5 sur 5 personnes ont trouvé cet avis utile. Et vous ? |
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Incredible!I am so picky about hair color and products. This is the best. Started using in 2019 and has been a game changer ever since. Pros at esalon customize and you can even include pics so they can dial in the color just for you. Highly recommend. 2 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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Loved the colorI really liked how easy it was to use. It came with simple instructions. The color I chose was exactly what I asked for and turned out great when finished coloring. Its a great product I will use again and you can adjust the color if needed on your next color set. My color stands outs looks natural and shines love it 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Top ProduktFarbe lässt sich leicht auftragen , ist sanft zur Kopfhaut, lässt sich leicht entfernen von Stellen wo sie nicht hingehört . Kein Strohgefühl nach dem abwaschen der Farbe. Die Farbe selbst wirkt sehr natürlich. Absolute Grauhaarabdeckung. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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She said she will try one more time on this colorMy wife said it didn't hold color like it said she got gray comeing throw again and its only been 3 weeks 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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So disappointed!Like I haven’t dyed my hair at all. The greys have hardly been covered, it looks like i wasted 2 hours of my day in addition to my money !! 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Jamila! We are so sorry to hear that your greys weren't covered. Please check your emails, we just got back to you to help you further. |
Horrible matchI chose soft black and any roots or grey turned copper!! I’ve never had that problem with colors from Sally’s or even the drug store. Very disappointed 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsStephanie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Un poco decepcionadaEl color no fue el mismo de la primera vez 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHilda - Nunca nos gusta escuchar que nuestros clientes no están contentos con su color, ¡por eso tenemos una Garantía de felicidad del color! ¡Nos comunicamos con usted por correo electrónico para que uno de nuestros coloristas autorizados pueda analizar más a fondo sus necesidades de color de cabello y ver cómo podemos ajustar nuestra fórmula para llevarlo a donde quiere estar! ¡Gracias nuevamente por contactarnos y darnos la oportunidad de ayudarlo a alcanzar sus objetivos de color! |