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Color Set
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67'669 Avis clients vérifiés |
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Schlechtes ErgebnisDas Produkt hält nicht was es verspricht. Grauabdeckung sehr schlecht 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBeatrice R.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
No Root CoverageColor was pretty and matched my hair color but it did not cover the gray at my roots. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTracy - We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Sometimes you know yourself betterI completed all of the appropriate information including adding pictures. The colorist customized a color they thought would suit me better than the color I had selected which I appreciated given I am far from a stylist. However, because my hair was two different colors, the ends darker, the color they customized did not blend the two together and instead left me with roots much lighter than they’ve ever been, gray hairs entirely exposed, and the length of my hair 2-3 shades darker than any of it. They are supposed to give me the color I originally requested for free but I’ve yet to get any response so we will see. Worst part is I had waited to grow out my old color as long as I could before coloring again and really thought this was going to be such a great at home remedy. Hoping my opinion can be swayed! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAshley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Not satisfiedI do not like the color I am getting. I have tried several times to cancel my account, my next move is to call my bank and cancel payments 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCarolyn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Castaño medioMe encanta 3 sur 3 personnes ont trouvé cet avis utile. Et vous ? |
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HaarfarbeBin sehr überrascht, meine zusammen gestellte Farbe einfach nur klasse. Bin sehr zufrieden. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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Love it!!!Highly recommend this product, is just the colour I wanted fo ages and finally got it!!! I'm soo happy and love the way my hair looks, thanks xxx 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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Color SetTolles Set Tolle Farbe Tolle Haare 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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My natural hair came backMy natural hair came back within 7 days, it’s the same procedure I have seen my cosmetologist sister do. And the local beauty supply is cheaper 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsWendy - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Not satisfiedI'm not satisfied with this company at all. I have to ride to get these shipments to stop 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMarcella - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |