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Color Set
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67'758 Avis clients vérifiés |
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Remember Quality Products & Good Old Customer Service?Ladies, this is it! Good Product & Good Old Fashioned Customer Service! * I love the Product (Custom Color) and this company actually has people; YES I said PEOPLE! That answers the phones! They are kind, POLITE, Professional, & Knowledgeable. What?? you say, can't be true...but it is true! I just ordered some new hair care products, I will get back to you all after I try them. Thank you for reading this! Karen S 2 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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Best advice everAfter I talked to my color lady and she told me I could strip old color out with dawn dish liquid. The color now looks amazing. I love their product. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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You nailed it!I love my hair color!! Thank you for adjusting it for me, you did exactly what I wanted!! I’m so happy! 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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To the hilt!Soft golden brown, soft hair, no obnoxious odor. Good gray coverage. Perfect. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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Lovely colourThis colour was lovely. My hair felt very conditioned afterwards. The colour faded quickly though but it’s probably due to the shade I chose. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Never received my orderI'm strongly thinking about canceling my account. I've tried to figure out how to reach the company to only get a message. I need this resolved ASAP or I shall cancel my account. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMelissa - Thank you for reaching out! We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Not very pleasedI finally tried my custom care color. I was not pleased. It was very messy to apply. Mixture was very thin and watery. When rinsing off the color it took forever for it to run clear The color was just ok. The hair is softer but it did not have a sheen I won't be ordering it again I also would have liked including a cap with the kit to use while waiting after application of color. FYI I did follow the directions. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDiana - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Supposed to be med blondeIt’s too red Iam not happy 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJesse - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
NeverWithin a month my hair color was reddish brown not a good color on me. Also I never agreed to autoship now I have a product I don’t want can’t use and out whatever you charged me. I cancelled the autoship I don’t know why I am surprised by anything your company says. In the salon I was charged for a glaze I never asked for and had to fight with your nasty arrogant manager to get my money back. This happened on three separate occasions. BTW the store is the one in Eastchester NY 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLily - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! Also, I wanted to let you know that we do not and have never had a Color Studio in New York. Our Color Studios were all located in California, and they have all been permanently closed since 2020. I hope this helps! We truly appreciate your feedback. |
Transitioning to GrayI'm so pleased with the individual attention to detail that I have been given as I transition to my natural gray color. The demi-permanent color of light brown is so perfect. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |