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Color Set
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67'740 Avis clients vérifiés |
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Trier selon : |
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Absolute favouriteI was looking at this brand for so so long and finally took the chance and ordered it. From choosing the colour they recommend for me to washing out the colour, everything was perfect. The instructions were so clear, even came with a little sticker so you can stick the instructions on the mirror whilst doing your hair! There was plenty of product to cover my entire hair. My hair looked amazing, so soft, greys gone & colour amazing. I looked like I’d just walked out of a top rated hair salon! Definitely my new go to! Recommended to my mum and she loves it just as much for me, I’m a dark brown & my mum is a light/beige blonde and both of our hair looked amazing! 3 sur 5 personnes ont trouvé cet avis utile. Et vous ? |
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The light brown turned blackI talked to a color specialist from really at length about my hair and color. She told me to use a tint rinse and light brown color. I did and my hair turned black. 3 sur 3 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAngelique - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Don’t botherThe color did not come out as it should. I’ve dyed my hair plenty of times before and had no problems. I followed the instructions to a t and will not reorder. I don’t like to write bad reviews but I was quite excited about this product and was let down. Sorry 2 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsStephanie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not satisfiedMy roots * which are gray stayed the same. 2 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSylvia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Love it!I love my new color. My stylist had to change my color to neutralize the red in my hair. She picked the perfect color. I'm so happy. 2 sur 3 personnes ont trouvé cet avis utile. Et vous ? |
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A little too brightIt’s just a little more orange now that I wanted. I think instead of a blonde base, I need a light brown base. I want to it to be more copper than orange 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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Still greyDid not cover my greys 3 sur 3 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAj - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Gray CoverageDid not color gray 3 sur 3 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsStephanie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Charged your account whenever they likeBe careful before subscription. If you would like to be charged and received products without even being notice, eSalon is your choice. And you don’t even have an option to delete your account details, the only thing you can do is to turn off subscription. I feel very insecure as they are not only charged me according to my subscription period but will suddenly shorten the order period, charged me with my credit card details with an email AFTERWARDS. It is really a bad user experience. I feel that they can use my card info buying their products and send to my home whenever they want and if you want to cancel the order they forced you to, you have to call them back and can’t do it online! 2 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Lai! We apologize for any misunderstanding with your Color Plan. Please check your emails, we just got back to you to help you further. |
I didn’t receive it!Somehow, I never received the package. I’m very disappointed! 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJudy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |