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Color Set
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67'658 Avis clients vérifiés |
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Color is so flatThe color has no depth. it is the most boring brown i have ever seen. Before I could even stop it, another order had already shipped so now i owe shipping. Not very happy. I could have bought this from the store with better results. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t lastI’ve been using this product for several years. The past two shipments have not lasted at all. Has the formula changed? 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMarcy - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Hair colorThe hair color was ok however my hair picked up the blue in the color and ran with it. The roots, which were a dark blonde before coloring, remained the dark blonde with now a bit of red. So the problem wasn’t so much with the color as it was my hair. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRebecca - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
To darkThe color is to dark, need to change to a lighter color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMichele - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Slightly dark!The first time was to light because it did not cover my greys, this time around it was to dark. The recommendation was to leave it for 40 minutes instead of 20 minutes. Perhaps the next one I only do it for 20 minutes because it has already been tweaked. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKathleen - We're so sorry to hear that your color turned out darker than you were expecting! Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
ColoreColore perfetto! 2 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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AmazingThe color was beautiful and my hair felt healthier. The instructions were easy to follow. I loved how the bottles were personalized. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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My real color! Love it.My hair turns brassy red from sun, chlorine, whatever. The custom mix of color I received is perfect for me, drabs out most of the red without being too dark or flat looking. Very thoughtful packaging, including a serving set of gloves and a sticker to keep the directions off the counter! Thanks so much. Good job! 1 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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Ash blondeLove love my purchase!! Color comes out perfect!! E salon? Excellent salon!! Planning on being a lifetime customer! Thanks! Professional results for sure! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Leider nicht genug grauabdeckungHaare leider nach der Färbung strohig. Das kenne ich nicht. Service toll aber die Farbe ist nichts für meine Haare... 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBettina V.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |