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Color Set
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67'658 Avis clients vérifiés |
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I did everything per instructions and didn’t cover my grayWas really excited to color my hair but even following to directions exactly looks off and it did not cover my gray 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTracey - We’re sorry to hear that you were unhappy with the results of your custom color. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Satisfied customerThe stylist was very helpful by going above and beyond to assist in getting the desired color with frequent communication, helpful hints, and customized care. 5 sur 6 personnes ont trouvé cet avis utile. Et vous ? |
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FarbeSehr gutes Produkt bin sehr zufrieden 3 sur 4 personnes ont trouvé cet avis utile. Et vous ? |
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Canceling After 5 yrs.I have complained about the color mixture and it is still gritty and globby. I was told it was a problem with the delivery. Or the weather. It was neither. It just doesn’t mix smoothly. And the color for the last 3 times now has a grey tinge. Please cancel. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMary - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not a fanMy second time and again after following directions my hair is black after repeatedly asking for a change. Will be doing something different. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
too darktoo dark, I was hoping for a darker shade of medium brown and better gray coverage, I didn't expect an actual dark brown. I thought there was maybe something a little more nuanced, not dark brown. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRennee - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
A little intense.I want dark brown hair color, but... I'm glad I only left the color on for 11 minutes and not 35 minutes. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsFreda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Nicht zufriedenFarbe viel dunkler 0 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSabira A. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
ColourPerfect colour and very easy to do. Loved the fact it didn't dry my curls out that most over dyes do 7 sur 8 personnes ont trouvé cet avis utile. Et vous ? |
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Farbton getroffenNachdem mit Fotos und Beschreibung meiner Wünsche der Farbton getroffen, wurde ist es super. Habe in Handel bisher keine Farbe gefunden mit diesem Ergebnis. Freue mich riesig drüber. 2 sur 4 personnes ont trouvé cet avis utile. Et vous ? |