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Color Set
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67'649 Avis clients vérifiés |
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3 months / boxes in and colour still incorrectI wanted to love esalon. I usually colour my roots with a level 4 box dye mixed with a tiny bit of level 3 to cover the greys and I was tired of having to mix it myself every month. I included lots of pictures and information with my order but the colour (labelled “dark brown”) arrived about 4 shades too light and it looked truly terrible. I had to pay hairdresser to fix it. I explained it was too light and hoped the second box would be better. It was better but still too light. Third box, still too light. My colour is supposedly “darkest brown with ash” but it looks like a medium brown with golden reflections and will only get warmer and lighter as it fades! Like I said, I want to love esalon. I love the idea. But the execution is extremely frustrating and expensive! If the formula is wrong are you expected to walk around with stripy roots or request a free box until they get it right? The customer service are great and I’m sure the colourists are too but the formula itself just seems so light and fast fading compared to all other “professional” hair colour. I’m sure once you get the colour correct the service is great. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Katie! We are truly sorry to hear that your color is still not right. Your colorist will carefully review your feedback and formula to provide a solution. Please check your emails, we just got back to you to help you further. |
Hair is falling out. Cancel ALL ORDERS as I will to use e salon product again.CANCEL SUBSCRIPTION IMMEDIATELY. MY HAIR IS FALLING OUT!!!!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMary Ann - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Poor Grey CoverageI’ve been emailing company for help with adjustment to my hair color because formula is just not covering greys. This last shipment was the worst. I’m following all the directions, but after the first wash, my face is outlined with greys. It is so obvious 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsVasthi - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
LoveReally like your products, will adjust color just a tad. (Less red, more ash maybe?) still so pretty. My hair tends to go brassy…very hopeful we’ll get it right. Thanks Esalons and Yvette you are great!! 12 sur 12 personnes ont trouvé cet avis utile. Et vous ? |
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FantasticThe color results are amazing! It’s exactly what my stylist promised and I’m in love. I cannot get over how silky soft my hair was after applying color. I’ve never had that experience with at home color. 11 sur 11 personnes ont trouvé cet avis utile. Et vous ? |
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Custom hair colourLoved my new colour hair was so soft. 6 sur 6 personnes ont trouvé cet avis utile. Et vous ? |
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I WAS SCARED , MY SON WAS TEASINGHad a conversation with my colorist she recommended a color that was not my choice. She said it would look fabulous. I explained to her my struggles of finding a stylist who knew how to use color properly. Mentioning that I knew that was something she did to match the color. You see my hair for some reason seems to go towards orange or red which I do not like on me. Received my shipment took 2 weeks to finally get my courage to do it to myself. As I massaged as instructed and noticed the color looked on the orange/red. I started to have an anxiety attack even my son who is my ride or die. Started teasing me about the orange color. I just stayed calm initially then after sometime I saw RED. Son teasing me again. As concerned as I was I did recall there were times when my stylist put the color in and it looked as if it was red/orange but she promised it would match. I held onto that mustard seed faith and told my son I have to wait till after rinse wash and dry to see the true color and I closed my eyes the whole time . I started blow drying it still orange/red. Blowed dryer it more.. than stopped looking. I used the techniques that you had on YouTube... it was easy peasy!! Last but not least the color was spot on !! I was truly grateful for your assistance. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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Great shade!I enjoy the color, and left it on 10 minutes longer than necessary, but it still left me with the stubborn greys at my temples. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Wrong colourI've ordered mahogany copper turned out jet black on my hair - had medium brown 🟤 previously!!! Not happy at all Have to stripp colour off now this shade doesn't suit me 😑 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Leyli! We are so sorry to hear that your hair color has turned out different from expected. Please check your emails, we just to got back to you to help you further. |
Grey hair not covered properlyI’m happy with the colour but some of my grey hair became visible within 1 week of dying it. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHana N. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't completely meet your expectations. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details. |